But seriously though, I get that customer service is a big deal in any enterprise, and especially in gambling where the satisfaction of clients can seal the deal or break it apart. It's too bad that some of the reps just don't get the memo and offer lousy service to the customers they serve.
But before we start slinging mud, let's give these reps the benefit of the doubt, shall we? Maybe they're going through a rough patch or are simply swamped with other things. Or who knows, perhaps they're multitasking and playing a game of poker on the side!
So, to cut to the chase, it's an absolute must for gambling outfits to make their customer service top-notch and above all, make sure they're keeping their clients pleased as punch. It could take some time and effort, but the payout is well worth the effort!
So if a platform, whether it's a casino or any other service provider, doesn't have good customer service, they are likely to lose a lot of customers in the long run which is not great for business. So no matter how busy or caught up they are, they need to put more effort towards this or it can damage their business slowly.