I would think that most persons prefer to talk to another instead of interacting with an AI which can give you a bunch of solutions that do not apply to your problem, however the ones that decide what kind of system they want to put in place to deal with their customers are the casinos, and there is little doubt that as time passes we will have to interact with AI more and more as it is way cheaper for them to do this than to pay several employees to do this job.
Talking to AI is really a problem, need to create a good support service urges many companies to try out ambiguous solutions, like AI in support service. It takes much more time to get a problem solved, and in most cases ends up talking to a person from support team, but many entrepreneurs still think that it's a brilliant idea to swap support teams with AI.
