I did ask for a refund a few months ago and declined of course. Was there another way to "cancel" the order ?
Well, I cannot say, yet, whether KnC's failure to meet the specification of "all scrypt applications" is sufficient for an across-the-board liability and obligation to honour every and all cancellation and refund request, however, given that my friend's company's legal challenge to KnC is within their asserted 'B2B' trade agreement meaning that, unlike a consumer product you cannot simply cancel on a whim, the fact they have failed to deliver a device which can work for all scrypt applications and were informed of the cancellation and refund request after they themselves had confirmed it could not mine on p2pool or fast-block-time coins, means the cancellation instruction was not made 'on a whim', but because of there being a serious deviation from the original specifications, with a limitation of use that was not disclosed at the time of purchase, it is possible that said product limitation will expose them to being obligated to give full refunds to anybody who asks for one, or it might be limited only to those cancellations and refunds they were advised of prior to despatch and based on the units being of limited use.
That they are grossly late in delivering these Titans is irrelevant because, as everybody observed months ago, all they had to do was ship one Titan out before the end of September, which I believe is what they did.
That the units didn't mine reliably or at the promised speeds was always going to see KnC excusing themselves with "the promised speeds were only estimates".
That there was now little-to-no chance of ever making ROI was, to be fair to KnC on this point, legally nothing to do with them.
A limitation of use, however, is something that must be disclosed at the time of sale/purchase for a product that would otherwise be reasonably assumed not to have such a limitation. No other scrypt ASIC miner on the market is sold with a limitation on where it can function, the Titan is the only one with such a limit and, even up to the end of last week KnC's sales web-page was touting the Titan as being able to be used "for all scrypt applications" when, the fact is, no, it cannot be used for all scrypt applications.
BTW, I realise actually that the removal of the "all scrypt applications" element of KnC's sales page on their website is because they have posted, "All litecoin mining hardware is currently sold-out."
Which means the offending text contained within the Titan sales description is not there anymore.
For those who miss its bold, confident, albeit false, assertion:
The Titan Scrypt Miner chip sports 2284 cores running 18272 threads. It can be utilised for any Scrypt-based application
So, KnC, any chance of answering this gentleman's valid question?
http://forum.kncminer.com/forum/main-category/hardware/69437-when-will-the-titan-be-able-to-mine-all-scrypt-based-coins