Today I received the refund asked April 28.
Full refund +10%
+10% was that the default refund amount they were told to give you or were they just being nice?
Do clarify, though, this must be for a different miner than the LIMITATION ON USE Titan scrypt miner?
Nicely done, by the way, congratulations for finally getting it properly resolved. I will make sure my friend's company is made aware of these developments, they are currently determined to hold KnC to account for misrepresenting the Titan's capabilities and shipping them out a product with a LIMITATION ON USE, even when they knew it had a LIMITATION ON USE and they had been instructed to cancel the order on the basis of KnC's eventual confirmation regarding its LIMITATION ON USE.
By the way, did you know that under Swedish law if you report the Titan as being faulty, you have to wait until you receive delivery of it prior to reporting it as faulty and, even then, the seller is entitled to attempt to repair the faulty product. Kinda means KnC get a free pass to dick everybody about, right?
But, here's the thing, the LIMITATION ON USE Titan they shipped out wasn't faulty, no, it works exactly as KnC knew it would work when they decided to ship 'em out quick-smart before the clock ran down on Q3. It runs as designed, with a LIMITATION ON USE that was previously undisclosed by KnC, who made no mention of this LIMITATION ON USE, when they were promoting it back in March and their staff were eagerly informing enquiring potential customers who were asking whether it would be able to mine on other coins than Litecoin and were told, in no uncertain terms, that it would be able to mine on any scrypt coin on whichever pool the customer chose to use.
Except it can't. Until they've finished making it, the product they actually advertised, the one that could be used on all scrypt coins whichever pool the customer wanted to use. Turns out KnC shipped out a different product, one that they knew they were shipping with major LIMITATION ON USE as part of its design. Your Titan is waiting for KnC to finish building it.
Steeeeeeeeeeerike THREE KNC!!!! You. Are. OUT!!!!!1!1!!!!!!11eleventy!!111!1!