Friend of mine just sent me this, been waiting 15 days already. Emphasis mine.
We are terribly sorry for delay with processing your refund. Finance department is extremely busy and the bank transfer refund might take few weeks.
Things don't smell to good in KNC land.
Well, if their finance department is extremely busy, they should use an invention which is already a couple of years old: Online banking. If they knew how quickly you can transfer funds from one account to the other with this invention, they would be astonished....
However: Legally speaking, they MUST transfer the funds within 30 days without ANY deduction. This is according to the laws in Europe, and they have to comply. If they transfer the money just one day later, you can file a lawsuit. ANY costs for this lawsuit will have to be paid by KnC for it was them who did not comply with the law.
I have sent out my request for a refund yesterday and have received a response that they will transfer it to the financial department. Frankly: I do not give an ants-eye where they do transfer my request to. They have to comply. That's all.
In case they should transfer the money with any delay, I will certainly file a suit not only against the company, but also against the persons behind it. This will probably not help me to get my money, but the fact that I can file the suit in ANY European country and - if there are more than one suits filed - ask for an arrest of the responsible persons, it would come as a surprise to some of the KnC-crew-members that they all the sudden will not be able to travel anymore.
While this may sound harsh, I'm really fed up with companies announcing hardware, cashing in asap, delivering crappy hardware as "compensation" and ignoring their clients.
Just remember: They sold miners for 13 million US$ in four hours. And they didn't give their clients a payment window of 30 days - it was "order and pay". Meanwhile, they have invested the money for building one of the worlds biggest data centers in an former helicopter hangar for mining Bitcoins. So no mercy....