Is that what they promised? only mining 5%?
Yes, in several of the beginning news letters/postings, and it was stated many times in this forum as well as through email by them, and most recently a few pages back.
Can someone please post the "news brief" explaining how they wouldn't build or sell anything for most of Q1 so previous buyers could stay competitive?
Had nothing to do about competition according to them.
The mood around here with most customers isn't good (you could see things differently), and the fact that bictoinorama hasn't been posting isn't a good sign.
yeh sure he's logging in to bitcointalk but he hasn't posted a word, making it look even more suspicious that KNC are up to no good.
I'm thinking that orama most probably knows KNC's intentions but hasn't got the heart to post a load BS just to cover up for KNC, even if he's on the payroll.
Think about it, would you.
I know this, I'm one of the very few for the past 1,000 pages who've known about this stuff and predicted it long, long ago. I called them out on their bad business practices and poor customer service about 90 days ago.
They officially announced, a few pages back and through email and the newsletter, that they've basically put their foot down and do not feel obligated to meet any of the demands which you just mentioned. Do you or anyone else hold them by their balls? Well then, having a countdown clock or stomping your foot won't do anything. In fact, they have everyone else by the balls. This has all been explained awhile back. It seems like folks are still slow to catch up.
RE refunds, their policy since day 1 has been to offer refunds for products up until the time of shipping, but they also held claim to changing that if necessary, which they have for Batch 3. (Some call it batch 2). They're exercising their rights, they're not doing anything wrong. It's up to the consumer to read the print and terms of agreement at time of purchase.
At best you could say their TOS were in breach when they failed to produce upgrade modules for 2013 Batch's 1 and 2, and have rescinded making them for batches 1 & 2 Neptune. Also, when they failed to uphold the NPS, which most folks here agree on, but nobody is taking legal action so far, at least that has been mentioned.
And.. the customer is most certainly not always right, that's such a silly phrase. A customer stomping their foot because they can't get what they want, doesn't make them right.
. . . . or not :O ? 
