I was gonna stay out of this, as it's clearly a private dispute. But I have to say that the posts made by you vs. m33 don't paint a very professional picture. Take this advice as at least worth what you paid for it, but it's from someone who has done customer service their entire life.
Some customers, despite what they might seem to those who know them, are idiots. Maybe not in all things, maybe not all the time. But there will be a time when you just get too pissed off at somebody to deal with them. So you don't. Not this way.
What would have profited you more was to apologize, restore his account, and PRIVATELY ask him to be a bit more sensitive to the situation. EVEN IF YOU'RE DEAD CERTAIN THAT YOU'RE IN THE RIGHT. Why? Because if you respond as unprofessionally as you have, it makes YOU look like an asshole, even if you weren't. And it does make you look unstable.
I like your exchange. I don't do a lot of business there, and I mainly stay out of troll boxes as they are full of trolls. But if you'd banned me for ONE random comment, even a stupid one, I'd have been pissed off and sought out the competition. OTOH, if you'd have said something like "Biomech, please don't stir the pot", I'd have acknowledged it and moved on. Never gave it a second thought. Some places are more rowdy than others, and you cannot afford to take people personally if you're in business. And yes, I fully realize how hard that can be sometimes. Saying "Have a nice day" when your brain and gut are screaming "skin this fucker" is the mark of a professional. It's easy to conduct good business with easy people. They are not and never will be the test.
Some customers, despite what they might seem to those who know them, are idiots. Maybe not in all things, maybe not all the time. But there will be a time when you just get too pissed off at somebody to deal with them. So you don't. Not this way.
What would have profited you more was to apologize, restore his account, and PRIVATELY ask him to be a bit more sensitive to the situation. EVEN IF YOU'RE DEAD CERTAIN THAT YOU'RE IN THE RIGHT. Why? Because if you respond as unprofessionally as you have, it makes YOU look like an asshole, even if you weren't. And it does make you look unstable.
I like your exchange. I don't do a lot of business there, and I mainly stay out of troll boxes as they are full of trolls. But if you'd banned me for ONE random comment, even a stupid one, I'd have been pissed off and sought out the competition. OTOH, if you'd have said something like "Biomech, please don't stir the pot", I'd have acknowledged it and moved on. Never gave it a second thought. Some places are more rowdy than others, and you cannot afford to take people personally if you're in business. And yes, I fully realize how hard that can be sometimes. Saying "Have a nice day" when your brain and gut are screaming "skin this fucker" is the mark of a professional. It's easy to conduct good business with easy people. They are not and never will be the test.
Here's the thing, and there's so much more to all of this than really feels appropriate to cover in this thread. I agree with everything you've said, were this another job, and I were working for someone else. But we're working for ourselves, and not for someone else, and we're not trying to be the "professional" exchange. Most of our users understand this, and I would even go as far as to bet as that's why a lot of them keep coming back.
Cryptsy were very professional in the way they told sa_ddam213 to go fuck himself when they lost his BTC 2 years ago (Not related to and separate to the current Cryptsy situation), and they've been very professional up until now, but I don't see anyone sitting around now saying "Yo know what? At least they were very professional about it all.".
So we're not professional, but what you see is exactly what you get with us, and we call it how we see it. We're building a community, and we've outlined rules, and people who don't uphold those rules aren't welcome. Some people use our site because of the coins we don't list, and the people we keep out. Why can't we have our own company culture? So what if you don't agree with it? We're not asking you to use our site, if you don't fit our community we don't even wan you to. Some people seem to struggle with that concept.
If you don't like us, go some where else. If you don't like anywhere else, make your own. If you can't, then deal with it. We're not trying to cater to everyone, we only wanted to make the site we ourselves wanted to use.
Hex, You do have the right to build your business to cater to whomever you please. I, Like biomech have been in customer service for decades, and I totally get what he is saying. Most of us in small business wish to have as wide of a customer base as possible to maximize profitability.
There is nothing more humbling then telling someone who deserves a ‘kiss my ass and f*** off’ that you appreciate his concerns and will look at trying to improve the process. It is totally up to you if you want to ‘call it like you see it’ as you correctly say you tend to do, or take the more tactful line. I can recite several instances where I have taken the high road, and have had customers I was ready to write off come back and apologize, and bring me more business. Never would have happened if I had told them what was on my mind.
I would never suppose to tell you how to run your exchange. If you are comfortable where you are at, more power to you. I have not been offended, and I will still use your services. I know not to ‘poke the bear’.
The reason folks like myself and Biomech even bother to say anything? We see value in what you offer, and wish you the greatest success possible. If we can offer constructive help that costs you nothing, and it really does help, the desire is there to do so. If on the other hand, you are dead set on doing things as described above, again, your choice. In either case, my vote of thanks was sincere.
If I were to ask for any consideration: I know we are all big boys and girls, but a few less F-bombs would be appreciated.
Kindest Regards, Joebwan Kanobe.
All I would add to this debate is that we don't know the full story. Even the most professional of people can snap given the right amount of stress. Biomech, your advice is good solid advice given in what I imagine to be a relatively unstressful situation.
However, to my mind, that type of advice is best given in private considering the circumstances. To give it so publicly, as you have done, could even lead to you being considered unprofessional.
It's obvious that strong feelings are evident here. Let's not push people into corners where they might not belong. I suggest that we cool it and move on.
Yeah, I'll drop it. It was given while *I* was cool. I got no dog in the fight. Just a lot of experience with less than stellar intellects in customers
It's their business. And I like the place. No offense was intended, and maybe it should have been in private, but there seemed to be a war brewing that wasn't serving anyone. Anyway, moving on.
Cat name Joe , I Guess you should have followed your own advice and inbox biomech than posting here !
[/center] 
