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Topic: Tell me the unexpected problems you've encountered in a casino? (Read 496 times)

copper member
Activity: 2422
Merit: 1313
Playbet.io - Crypto Casino and Sportsbook
Till now I have faced several issues both in sportsbooks and on casinos. At the casino the first time they made me a loser as I clicked mistakenly on 2 instead of 1.5 as I wanted to bet 1/2 of my ast bet but I became a loser and placed 2-times bet I mean a double bet which made me a loser for it.                                                                                                                                                                                             
copper member
Activity: 2156
Merit: 983
Part of AOBT - English Translator to Indonesia
Tell me the unexpected problems you've encountered in a casino? I actually registered in some online casino with the other email that I got from naver.com and you know what it ended up that I never received an activation email till this date hahhaha this is very unexpected and unlike to happen hehehhe.

Apart from that I never receive unexpected problems if your case you can't do kyc and the casino returns your money I think the casino is doing the good job
full member
Activity: 462
Merit: 205
Duelbits.com
Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.
If there are regulatory bodies who gets to regulate the activities of these gamblers, they should be reported especially if you were able to keep screen shots and records of the times the account was functional and there are records to prove the fact that you are truly innocent and probably didn't defaulted i their rules and probably it a mistake or a wrong action against your account, that way you will be able to recover the funds but in the long run, you will be able to make up a case against them and get your money back and they will be sanctioned according to the provision of the law in the region that regulates the
hero member
Activity: 2786
Merit: 902
yesssir! 🫡
how would he fool you, there is no way to do that if you win fair and square!

Most casinos are fully custodial platforms hence there are plenty of ways to do it. The easiest would probably be to block the withdrawals and ignore every plea from the player in question.

They could also make up excuses to null the winnings. For instance, initiate a KYC for "suspicious activities" but reject every submission until the player rage quits.

Just on top off my head lol.
hero member
Activity: 2954
Merit: 796
I'm curious though, how could one cheat online?  Also , what does having two accounts do, I don't see how either of these things are even possible.
If I'm not mistaken, I have read several posts on this forum and fraud committed by users, for example misuse of affiliate bonuses or other things, but I don't know any more about every case of people on gambling sites, sometimes there are various problems and I don't know. can explain in detail, but in many cases on gambling sites that we encounter on the accusation board, we don't know whether they made a mistake in violating the TOS or it was indeed the casino that was trying to make it difficult for users to withdraw their money.

Cheating on referral is not popular anymore since the rewards is based on rakeback unlike before which depends on the deposit of the invites.

The possible cheating when using 2 account is the abused of bonuses since the cheaters can claim multiple times until they managed to win huge using the bonus reward. Also some users do arbitrage bets to abused the cashback offer of the casino. Imagine betting both sides using 2 account then the lose account received cashback from the lose amount while in reality it just go to the other account so he pocket an easy profit from cashback.

There’s a lot of other cheat using multiple account that involves bonuses.
legendary
Activity: 2464
Merit: 1039
Bitcoin Trader
I'm curious though, how could one cheat online?  Also , what does having two accounts do, I don't see how either of these things are even possible.
If I'm not mistaken, I have read several posts on this forum and fraud committed by users, for example misuse of affiliate bonuses or other things, but I don't know any more about every case of people on gambling sites, sometimes there are various problems and I don't know. can explain in detail, but in many cases on gambling sites that we encounter on the accusation board, we don't know whether they made a mistake in violating the TOS or it was indeed the casino that was trying to make it difficult for users to withdraw their money.

I also think that it may not seem profitable to create multiple accounts at a casino but other people can do it meaning they have a reason for it because of money, it is impossible for them to create multiple accounts just to have fun of course it will just be a waste of time and frustrating but I think they cheat online for sure for money not more than that, as I said abuse by users will usually get their account flagged by the casino site and it may be frozen too.
legendary
Activity: 2576
Merit: 1252
Leading Crypto Sports Betting & Casino Platform
Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.
No other choice but to comply and provide the things they would be asking and move to other platform afterwards if their rules won't make you comfortable.There's no other solution I guess given in the situation that your funds are at risk of being held. It is either you will comply or just forget about the funds that will be forfeited. This happens because of their security measures and accusations are not certain in the first place, and in most instances. You just have to clear yourself from these rules. Well yes unfortunately there are instances that no explanation saves a gambler from such accusation and that with this, the only way to cope is to move on. Reporting the instance in communities would help others to stay away from the platform but it still won't give your money back from doing so. Also the reason why I don't move often especially if I'm doing good already with a platform 'coz there are many platforms implementing such measures that creates inconvenience with gambling activities. Choose the right platforms.
sr. member
Activity: 1736
Merit: 357
Peace be with you!
Depending on how big is the account is because if it was just a few dollars it's not worth the fight, I mean we can complain through their costumer service but if your account is a hundred dollars above then finding legal advisor to solve the problem would be a smart move we don't even need to pay because we can utilize what's available online as some of them offers free of charge. But just make sure the casino you are into is legit and compliant to local laws or else they'll be gone before you can file dispute.

But personally what I've experienced before is the withdrawal that took a lot of time to process I mean like 48 hours delay. And the other one the last time I played with casino as an agent is that they're gone after I think a month of playing and later I discovered they are not registered and then get banned.
hero member
Activity: 826
Merit: 583
If you have encountered other problems, please share them and your solutions for dealing with them.

In my opinion, withdrawal and KYC problems are the most frequently experienced by gamblers. I encountered a similar problem but I realized the mistake was done by myself.
It was related to using a different IP because I mistakenly accessed the casino by forgetting to turn off the VPN. We know that there are some casinos that prohibit the use of VPN.
The casino didn't accuse me of cheating. However, there are suspicions that my account activity requires KYC verification even though the withdrawals I made were not very large.
Luckily my funds can still be withdrawn and my account is also safe. even though it has to go through a very long procedure.
sr. member
Activity: 406
Merit: 330
Well, I'd probably be pretty frustrated if this happened to me.  But I gotta be real with myself - if I wasn't following the casino's rules or something and basically brought this on myself, then yeah, I should own up to that and  no point fighting the casino if I was ignoring their policies in the first place. They make the rules there so even if I dont like it, not much I can do.  But now, if they wanna mess with me after I won fair and square? I'll rain down hell on that casino so they really feel it where it hurts.  I can't let them steal my money like that, and I'd definitely make that place regret crossing me that's for sure.

how would he fool you, there is no way to do that if you win fair and square! the casino is clearly a money machine that doesn't look in the face of anyone and it is clear that it profits from the people who play but if you commit a scam against them by counting the cards it is right that there is a punishment obviously also certain of their behaviors will not be legal but you can't do anything about it
legendary
Activity: 1820
Merit: 2700
Crypto Swap Exchange
Well, I'd probably be pretty frustrated if this happened to me.  But I gotta be real with myself - if I wasn't following the casino's rules or something and basically brought this on myself, then yeah, I should own up to that and  no point fighting the casino if I was ignoring their policies in the first place. They make the rules there so even if I dont like it, not much I can do.  But now, if they wanna mess with me after I won fair and square? I'll rain down hell on that casino so they really feel it where it hurts.  I can't let them steal my money like that, and I'd definitely make that place regret crossing me that's for sure.
sr. member
Activity: 728
Merit: 271
I haven't encountered a single problem in most reputable casinos I have played.The reason is simple and that is I have always done KYC up to level 2 at least,never used a VPN,never cheated and never use multi accounts.I pointed all these things here for the simple reason that I want to say as long as someone abide by the rules unexpected problems won't happen and in the rare case they do then I am 100% sure that is going to be solved in the fastest possible way exactly for this reason,you have abided by the rules.
some gamblers abide by all the rules and ToS as provided but still get lynched by these casino's all because they aren't reputable as they claimed which is why it's very necessary to make use of actual genuine casinos who have the interest of their customers and value their reputation too. The beauty of making use of reputable casinos that while you keep to the ToS as you gamble you're sure of no victimization of any kind just to deny you of your win. Moat often, these illegal allegations by dishonest casino's comes at a time when the gambler might have won some huge money and they want to deny him using those charges.
member
Activity: 224
Merit: 68
Bitvest.io★ Play Plinko or Invest!
I've had issues verifying my identity with my local national identity number with a casino once, it was a horrible experience cahse I wanted to withdraw my money from there and there had me go to the bank to change my account name to match my nin details before it could work, it was such a stress and I had lots of finds in there, I lost hope that thought my money was gone before a friend told how to go about it.

Some casino better go start telling people more about how they work before letting us fund our accounts.
legendary
Activity: 2478
Merit: 1360
Don't let others control your BTC -> self custody
I've never been banned or lost money in a casino due to hacks, scams, glitches, or them not wanting to pay out. I've read some scary stories though about people who won and experienced delays on the side of the casino because they were trying to create so much hurdles that the player would eventually give up. Probably the worst was a situation of a guy who was asked to do KYC, but they demanded everything from him including his documents and utility bills translated to English by a sworn translator, or told him that a bill from a few months back was too old. He played there for months and wasn't asked for all that until he won big. The worst thing you can face is the casino trying to scam you.
This is one of my fears about using an online casino, that when I win, they'll ask for documents just to delay or, worse, discourage me from withdrawing my winnings. It may look legit on their side, as they'll explain they need to implement all the necessary measures to ensure everything is checked before the winnings are released.

However, the moment they start asking for documents, you comply, and then they ask for another, it's already a good sign that our chances of claiming our win are getting slim. I don't know how we can handle this situation when it's just between us and the casino, with no third party to determine which party is telling the truth or lying.

There's always that common sense. If they ask you for documents when you register, that's fine. When they ask you for it when you deposit a lot of money, fine. When they ask you after weeks of playing only because you've finally decided to withdraw - that's a red flag because it looks like they want to make it hard for you to leave.
When you provide documents and they don't want to verify you because they don't like that these documents aren't in English - that's a red flag because obviously when you live in Thailand the documents will be written in Thai, and so on.
sr. member
Activity: 1708
Merit: 295
https://bitlist.co
Since I don't have too many special situations, I'm not too concerned, but in the past at a decentralized casino that did not require identity verification, I had money deposited into the wrong account and contacted the support department but did not receive the money back. I understand the mistake and responsibility is my own so I won't complain any more. Sometimes some situations that I hear about in the own space can usurp money and stop your account because you have too many battles win, after all it is discussed quite a lot but also seen as a situation where we can be ready to face any outcome.
legendary
Activity: 2072
Merit: 4265
✿♥‿♥✿
If the casino confidently states that you are not the only player and you have another account, then most likely the casino will be right. It will be useless to argue and prove that it was not you but your dad, mom, friend, or someone else who accidentally used your Wi-Fi. In addition, many players who previously closed one account and asked the casino to do this over time either forget about it or simply do not consider it a violation. However, any misunderstandings with the casino and communication with support must be conducted in polite language without violating decency or restraining feelings. Even rude correspondence can be against you. But in cases where there are proven violations on the part of the casino, you just need to leave. I don't think it's possible to achieve any justice with fraudulent casinos.
legendary
Activity: 2282
Merit: 3014
Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

I mean I imagine that I would just try to call the and explain the situation to them.  If calling is not an option, thank shooting them an email.  If you truly didn't do anything wrong, then hopefully the truth "shall set you free".

I'm curious though, how could one cheat online?  Also , what does having two accounts do, I don't see how either of these things are even possible.
hero member
Activity: 2926
Merit: 722
DGbet.fun - Crypto Sportsbook
Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.
You wont really be able to have such issues or problems in regarding into these stuffs if  you do really just that make yourself that stick into those platforms on which you do know that it does have some less issues. When it comes on facing up some shit issues even you do know that you havent done something stupid but they do accuse you out on the moment that you had made out some nasty wins then it wont really be having no doubts that you are dealing with a shit site. You wont really be experiencing any of these conditions or sudden request of KYC if you are dealing with a legit or known site.
You do know that they wont be easily making those issues without solid proof. This is why if you do want to have that peace of mind then deal up with legit or known or popular sites.
hero member
Activity: 2912
Merit: 541
Leading Crypto Sports Betting & Casino Platform
When we have a problem in an online casino, we can talk with their support system and explain the situation. If casino accused us doing something that break their rules, we can asks the support system what we already did and how we can fix that problem. Trusted casino will helps their members to solve the problem and guide them to do something that can helps their members. They will not close their members when they found something suspicious but they will send an email and asks for explanation from us.

If you are worry about casino asking you to send your documents to verify your account, you don't have to do that. But usually, if someone have his money in his account, he will verify his account by sending the documents. He will not worry with the casino because he knows that he can trust the casino so he will do the suggestion from the casino.
legendary
Activity: 2464
Merit: 1039
Bitcoin Trader
I once played at a relatively new casino and followed the promotions they were holding, they held a freeroll poker competition event and I won the game there several times but unfortunately I couldn't withdraw the money because my account was asked to complete KYC, actually there wasn't much money that I got on that site so I tried to make a withdrawal but my account was asked to complete KYC, to be honest it wasn't because I didn't want to give my KYC to this new student, but the value I got was not worth it.

I only play at trusted and fairly large casinos so I don't have any problems with KYC there, but for new casinos I also feel worried about completing my KYC let alone giving my identity for just a few tens of dollars, I prefer to leave that site and if It's not wrong that the site can no longer be accessed and the site seems to be closed, lucky I didn't give my identity to withdraw money there if in the end this site closes, lol and that's my experience of gambling at a casino and that happened last year.
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