Tell me the unexpected problems you've encountered in a casino? - page 2.

Zlantann

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Quote from: freedomgo on June 02, 2024, 06:21:10 PM

It's really frustrating when you are not talking to a real person because you are entertained ony by its bot. Worse, some casinos do not even maintain live support. They'll just tell you to email them as you can read in their website, and the first reply does not solve the problem. You'll need continuous communication until everything is settled. I guess it's understandable, especially if a casino is already growing, but personally, I feel more comfortable with a casino that has live support, even if I have to wait to be served.

I have lost money in a casino because the live support team was mainly bots. These bots misinterpreted my answers and closed my account which has some funds. It took the intervention of their representative in the forum for me to get the needed help, but I had already lost money. Casinos fail to understand that these bits cannot replace humans. Giving out a pre-programmed solution might not suit every condition. Another problem is when the live support personnel are not qualified for the job. Some of them don't know much about the casino so they might end up not giving the needed support. The support team should be qualified and knowledgeable about the casinos. I will never use a casino that doesn't have an effective live support system. Responding to emails takes a lot of time, which can be frustrating.

Quote from: freedomgo on June 02, 2024, 05:55:54 PM

If you have encountered other problems, please share them and your solutions for dealing with them.

Gambling with casinos that have a signature campaign or a service thread in the forum gives a level of protection. You can always contact their representative about your problem if you don't get any response from the casino website. If you are not still okay with the response, you can go further to present your case to the forum community for deliberation.

YOSHIE

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Quote from: freedomgo on June 02, 2024, 05:55:54 PM

This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

It's a complicated situation, maybe I could get frustrated or maybe throw a tantrum, but if it happened because of my fault with the casino and I ignored their rules or did multi-accounts, Of course I will give in and admit that, obviously if I attack of course I won't win, because they are the ones who uphold the rules of the casino, whatever the reason, I still won't be forgiven by the casino owner.

However, if I have obeyed their rules and I have played gambling and won fairly and the winnings can be accounted for, of course I will do something for the casino, so that they really suffer and feel the consequences, but the trick is 'Secret', and for now I feel safe and comfortable playing at the online casinos here, without any problems in any way, hopefully I will still be safe playing at any casino.

ultrloa

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Quote from: freedomgo on June 04, 2024, 12:31:27 AM

Quote from: darkangel11 on June 03, 2024, 03:11:31 PM

I've never been banned or lost money in a casino due to hacks, scams, glitches, or them not wanting to pay out. I've read some scary stories though about people who won and experienced delays on the side of the casino because they were trying to create so much hurdles that the player would eventually give up. Probably the worst was a situation of a guy who was asked to do KYC, but they demanded everything from him including his documents and utility bills translated to English by a sworn translator, or told him that a bill from a few months back was too old. He played there for months and wasn't asked for all that until he won big. The worst thing you can face is the casino trying to scam you.

This is one of my fears about using an online casino, that when I win, they'll ask for documents just to delay or, worse, discourage me from withdrawing my winnings. It may look legit on their side, as they'll explain they need to implement all the necessary measures to ensure everything is checked before the winnings are released.

However, the moment they start asking for documents, you comply, and then they ask for another, it's already a good sign that our chances of claiming our win are getting slim. I don't know how we can handle this situation when it's just between us and the casino, with no third party to determine which party is telling the truth or lying.

You will not experience that if you gamble on trusted casino since they would not require a lot of documentation from their user before they can get their rewards. Only those small casino which can't able to pay or let say a pure scam will act like this to delay the payment or to not pay those who win on their casino. So we must avoid if we know certain cases exist so we will not experience any bad faith from them.

Those actions like they keep asking while you almost provide everything is action usually made by scammers so instead risking more your identity maybe better go to right venues and simply warn people about your experience since maybe you can save a lot of people for experience the same issues what you already encountered with them.

swogerino

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I haven't encountered a single problem in most reputable casinos I have played.The reason is simple and that is I have always done KYC up to level 2 at least,never used a VPN,never cheated and never use multi accounts.I pointed all these things here for the simple reason that I want to say as long as someone abide by the rules unexpected problems won't happen and in the rare case they do then I am 100% sure that is going to be solved in the fastest possible way exactly for this reason,you have abided by the rules.

Cantsay

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Quote from: freedomgo on June 02, 2024, 05:55:54 PM

Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

I have never faced any issue with any casino that I have used.

The only one I know of that would have led to me having an issue was one that happened when I was still in bcgame signature campaign - so, a user came and complained about the self-exclusion feature that it took more than a day to receive the email when he requested for self-exclusion and to confirm his claim I went and created a dummy account with a dummy email and then requested self-exclusion which came in few minutes after the request - but someone then pointed to me that they might block my account since an account that shares my ip address once requested self-exclusion and now I have an active account (which is against the ToS) - I had to talk with the support and got everything sorted out.

Hirose UK

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Well, that is often the reality that must be understood, as long as we don't make any mistakes and are in the right casino, we will never have serious and really complicated problems.
But many gamblers out there have experienced it and they say it as if it all the fault of the dishonest casino, but I think if you use the right casino and problems occur then it clearly the fault of the gamblers themselves.
Basically, trusted casinos will always prioritize customer interests in service and comfort, they do business and are unlikely to make mistakes that will harm customers and make their reputation bad.
Everything will always be in the tos and related to KYC, in fact it is also stated in the tos or casino provisions, KYC will only be based on personal identity and will never be related to anything else other than personal data.

freedomgo

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Quote from: darkangel11 on June 03, 2024, 03:11:31 PM

I've never been banned or lost money in a casino due to hacks, scams, glitches, or them not wanting to pay out. I've read some scary stories though about people who won and experienced delays on the side of the casino because they were trying to create so much hurdles that the player would eventually give up. Probably the worst was a situation of a guy who was asked to do KYC, but they demanded everything from him including his documents and utility bills translated to English by a sworn translator, or told him that a bill from a few months back was too old. He played there for months and wasn't asked for all that until he won big. The worst thing you can face is the casino trying to scam you.

This is one of my fears about using an online casino, that when I win, they'll ask for documents just to delay or, worse, discourage me from withdrawing my winnings. It may look legit on their side, as they'll explain they need to implement all the necessary measures to ensure everything is checked before the winnings are released.

However, the moment they start asking for documents, you comply, and then they ask for another, it's already a good sign that our chances of claiming our win are getting slim. I don't know how we can handle this situation when it's just between us and the casino, with no third party to determine which party is telling the truth or lying.

darkangel11

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I've never been banned or lost money in a casino due to hacks, scams, glitches, or them not wanting to pay out. I've read some scary stories though about people who won and experienced delays on the side of the casino because they were trying to create so much hurdles that the player would eventually give up. Probably the worst was a situation of a guy who was asked to do KYC, but they demanded everything from him including his documents and utility bills translated to English by a sworn translator, or told him that a bill from a few months back was too old. He played there for months and wasn't asked for all that until he won big. The worst thing you can face is the casino trying to scam you.

Porfirii

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In my case I haven't experienced big problems in any of the casinos I have played. Maybe the wager thing, or the minimum withdraw, which are common limits but may surprise you when you are a newbie.

I guess that I have been lucky because we are used to read so many accusations in this forum. Or maybe it is because I do my own research and read the TOS before depositing my money. But I have witnessed cases where the TOS where ok and the problem was elsewhere, so, again, it must be that I have been lucky.

jossiel

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Quote from: freedomgo on June 02, 2024, 05:55:54 PM

Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

If they have forfeited my funds and I know that they're clean and outright, I'll fight for it. I'll continue that complain and won't stop asking them to look at my case.

There have been cases that are like that, the casino tells that they're not eligible for their wins and there must be some glitch that has been found and they can't verify the actual amount that the gambler has won.

This truly happens and that's why it's a good topic to discuss because many might just give up even if they have no fault at their cases.

aioc

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I have not yet faced any issues because I'm playing in the right casinos and I'm making sure that I not only read the terms but keep it to my heart, precautions are very important to protect your account, but if I ever encounter this issue.
I think I can fight for my rights so I will contact them to ask for an explanation or open a complaint here so we can have an open discussion on what went wrong with my account to see if they are right and I'm wrong, so its better to play in casinos with the announcement here so they can address your issue if they do not have one you are at a loss although you can file a complaint on review sites and ask them to be a third party arbitration.

target

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Winning something is one thing that is unexpected sometimes. I don't always think that I would win actually. Seeing that I only earn some tokens through staking so I gamble them once in a while and to my surprise, I win some.

I always read advice that when you gamble you always lose as casino has all the edge in the games. We got lucky sometimes and it one unexpect event.

AmoreJaz

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Quote from: noormcs5 on June 03, 2024, 10:11:14 AM

Quote from: freedomgo on June 02, 2024, 05:55:54 PM

Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

Sometimes the user is also at fault if he was using multi accounts and later caught while the casino were investigating against him. How many times we have seen that the gambler continue playing using multi accounts but later when they are caught by the gambling site, their funds are forfeits and they start to complain against the casino. They tend to show that gambling casino is at fault but it was their own mistake of using multi accounts.

The trusted casinos will never block any accounts based on wrong information, if they are playing at good casino and their account is blocked, then at 95% of times, the fault is of the gambler of not following one or more rules.

That is very true. If you are already playing on a reputable casino, then, problems like kyc and other related issues, may be due to the gambler's carelessness. So before you even start depositing any amount of money to the casino, better browse their terms and see where you can possibly have problems with them. Make sure that you are complying their rules to avoid such problems with them. Most of the time, it is indeed the gambler himself who is at fault why he is facing such problem.

Sim_card

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I have not encountered such problems but I have seen and heard of people with such problems and most times it use to be KYC problem and nothing much. As long as you don't violate the casino ToS, I don't think that any gambler should have an issue with the casino only if you are using a scam site to gamble. This is why it is good that you gamble in a reputable casino to avoid all thes problems.

Oilacris

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Quote from: noormcs5 on June 03, 2024, 10:11:14 AM

Quote from: freedomgo on June 02, 2024, 05:55:54 PM

Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

Sometimes the user is also at fault if he was using multi accounts and later caught while the casino were investigating against him. How many times we have seen that the gambler continue playing using multi accounts but later when they are caught by the gambling site, their funds are forfeits and they start to complain against the casino. They tend to show that gambling casino is at fault but it was their onw mistake of using multi accounts.

The trusted casinos will never block any accounts based on wrong information, if they are playing at good casino and their account is blocked, then at 95% of times, the fault is of the gambler of not following one or more rules.

Actually multi accounts arent really that prohibited, it is really just that it do becomes a problem on the time that it do violates that form of abuse specially if its really that dealing or trying out to exploit some possible giveaways or bonuses but if you are really just that creating another account without doing something stupid then i dont see any issues for this one.I have tested out on making some multi accounts in some websites but i didnt have any problems but if you are really that in doubt then it would really be best that you should really be having the habit on reading up sites terms and conditions on which we know that this is the only place on where you could really be able to find various informations whether you would really allowed on create tons of account or not.

noormcs5

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Quote from: freedomgo on June 02, 2024, 05:55:54 PM

Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

Sometimes the user is also at fault if he was using multi accounts and later caught while the casino were investigating against him. How many times we have seen that the gambler continue playing using multi accounts but later when they are caught by the gambling site, their funds are forfeits and they start to complain against the casino. They tend to show that gambling casino is at fault but it was their own mistake of using multi accounts.

The trusted casinos will never block any accounts based on wrong information, if they are playing at good casino and their account is blocked, then at 95% of times, the fault is of the gambler of not following one or more rules.

pinggoki

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Probably the time that I've won in CoinRoyale some free bets, I guess I'm too green at their website that I got confused at how to claim my win. Thankfully, the team did help me with the predicament that I'm in and after all of that, it's smooth sailing for me, this is the closest hiccup that I've got when it comes to casino issues but if I were to get in that situation which I do hope doesn't happen, I'd probably do my best to try and prove my innocence, I mean in that situation, that's the only thing that you can do right? When you know that you've been wronged, you will do your best to right things to clear your name and to not let the casino win.

Assface16678

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Well, of course, everything should be done legally. If this thing happens to me, then I will demand an investigation and also ask for proof of the accusation they are throwing at me. The thing is, evidence is powerful. If you, as a gambler, have proof that could support you, then that's good, but if you let them scare you, then you are at a loss. But I think this kind of scenario will happen unless you really are doing bad or suspicious activities. But if something like this happens and the casino is proven to be just accusing someone just to make them stop gambling or locking their funds for their own benefits, then it will be a dangerous case for that casino, and that will surely make its downfall. Thats why I said that it is impossible unless they will notice something anomalous to a certain gambler or user, and multiple accounts is one of the suspicious acts.

AbuBhakar

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🇵🇭

Quote from: freedomgo on June 02, 2024, 05:55:54 PM

Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.

I specifically don’t encounter any problem on the casino itself since I play normally with basic strategy and bankroll so my gambling activity doesn’t standout to be notice by casino security.

The most serious problem I encounter is when I deposit a coin on a wrong blockchain network but the casino helps me to recover it even though the work is already not on their scope and it’s my fault. Luckily I’m using trusted casino since this will be a terrible loss when happened on a casino that doesn’t want extra job on recovering funds and stick with their warning that they are not liable on a wrong deposit loss.

Quote

How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds?

I think posting the issue on the scam accusation board is my first move since I only play on casino with ANN thread here to play safe. Bitcointalk is the place which gives us(player) chance to depend ourselves against casino accusations.

coin-investor

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I have never encountered any issues with my account but some of my friends encountered getting their account restricted or banned even though they have done nothing wrong I have advised them to ask for clarification on the live support and ask for additional info.

I also advised them that if they are ignored or support was not given the right answer they should open an accusation or ask for third-party arbitration to resolve the issue.

Bitcointalk has a scam section I also advise them to open one if they are not satisfied with the answer, maybe in the future, I will encounter a similar issue so I am always ready to have all my documents ready and to prevent this issue I always abide by the casino's terms and rules.

Topic: Tell me the unexpected problems you've encountered in a casino? - page 2. (Read 496 times)