I will try to have it double checked!
I once tried to withdraw a small amount of around 30 bucks, I think. It was in limbo for more than 12 hours so I tried to talk to support to ask about it. Surprisingly, she sent me a long message of how I need to get full KYCed.
I calmly asked what could be the problem to trigger such as it's only a small amount. Then couple of minutes later, she went back and told me it's in queue.
I'm not sure if the long message was just a canned answer or I actually managed to convinced them to pull back the KYC request. I'm a bit leaning on the former though.
Topic: Tell me the unexpected problems you've encountered in a casino? - page 4. (Read 487 times)
Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.
Any problem you encounter in a casino, your 1st stop is going to be live support. The issue I have with live support in most cases is that they just spew out pre programmed responses and cannot really answer most questions you might ask until they speak to someone higher up the chain. Eventually they get you an answer, but it seems to take forever. Luckily I have most casinos contacts, so I can bypass support when needed. I'm not saying live support is a waste, would just be nicer if answers were gotten faster.I haven't really faced many issues with casinos. I had a couple withdraw issues but spoke with my affiliate manager and got it worked out.
It's really frustrating when you are not talking to a real person because you are entertained ony by its bot. Worse, some casinos do not even maintain live support. They'll just tell you to email them as you can read in their website, and the first reply does not solve the problem. You'll need continuous communication until everything is settled. I guess it's understandable, especially if a casino is already growing, but personally, I feel more comfortable with a casino that has live support, even if I have to wait to be served.
Well, good for you @yahoo62278. I know you have a lot of contacts as you've probably worked with them in the past, and with your reputation in the forum, I'm sure they'll treat you like a VIP as they don't want you to provide bad feedback here. However, regarding the problem I'm talking about, how can you prove to them that you have not violated the "no multi-accounting" rules?
I have not encountered such an issue before probably because I do not have two accounts or trying to cheat in any way. For anyone that has that problem should contact the casino customer care. I have been gambling since 2014 on casinos and bookies but no such problem.
The worst unexpected problem I have encountered with several casinos is being asked to provide documentation only after depositing miniscule amounts. I get it would make sense if I deposited thousands eith high volumes. But do this to me without warning just because I deposited $5? Might as well make KYC mandatory at this point.
I think this can be something that leads casinos to get accusations against them so often than by now they have stopped doing it mostly. Thankfully things improve in this sector, although sometimes slowly.
I think this can be something that leads casinos to get accusations against them so often than by now they have stopped doing it mostly. Thankfully things improve in this sector, although sometimes slowly.
Will look for justification for not committing any violations while the casino continues to accuse us, then one solution is to provide strong evidence so that our complaints can be accepted by the casino sometimes even casinos are reluctant to provide evidence that we violate the rules.
But usually the casino will not lose your deposit funds but only confiscate your winnings after that you can withdraw funds and the casino will close the account, that's what I know in several cases here.
Not having had any bad experiences with this situation, that's the route we're thinking of taking now even if we feel we're not in breach, maybe we'll do something different.
But usually the casino will not lose your deposit funds but only confiscate your winnings after that you can withdraw funds and the casino will close the account, that's what I know in several cases here.
Not having had any bad experiences with this situation, that's the route we're thinking of taking now even if we feel we're not in breach, maybe we'll do something different.
Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.
Any problem you encounter in a casino, your 1st stop is going to be live support. The issue I have with live support in most cases is that they just spew out pre programmed responses and cannot really answer most questions you might ask until they speak to someone higher up the chain. Eventually they get you an answer, but it seems to take forever. Luckily I have most casinos contacts, so I can bypass support when needed. I'm not saying live support is a waste, would just be nicer if answers were gotten faster.I haven't really faced many issues with casinos. I had a couple withdraw issues but spoke with my affiliate manager and got it worked out.
Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.
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