Topic: Tell me the unexpected problems you've encountered in a casino? - page 3. (Read 496 times)
hero member
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Leading Crypto Sports Betting & Casino Platform
I have not run into such a situation at any casino, and I don't wish to be in such a hot seat because it is more depressing. If, for example, I happen to fall into such a situation, then I will reach out to the casino's customer support and explain myself to them. If, for any reason, they believe that I have broken one of their TOs, then they need to point me to the section of their terms and conditions where the rule was broken by me. If they cannot show me where such rules were stated in their TOs, that means they are only looking for an excuse to confiscate my account. After I try my best to prove myself innocent, I have no choice but to give up, but I will never refer anyone to such a casino.
First thing is to contact the support team. Nowadays most casinos are having telegram chats, where owners are present and you can approach them too.
If you are certain that they money was not tainted, you should go ahead with proving the source of funds (if you can) and wait for their reply. Most of the times, posting a thread on this forum with the evidence helps, in case you are comfortable about posting the money related matter online.
KYC can get triggered anybody but you should not panic and go with the process.
If you are certain that they money was not tainted, you should go ahead with proving the source of funds (if you can) and wait for their reply. Most of the times, posting a thread on this forum with the evidence helps, in case you are comfortable about posting the money related matter online.
KYC can get triggered anybody but you should not panic and go with the process.
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[...] casinos like that clearly do not want to pay their players and scam casinos do that.I ever got similar problems too, i ever had a problem of withdrawal in one of not really popular casino site. I remembered that this problem happened to me in this Year. When i tried to make a withdrawal, the transactions said that it occuring a problem, and i think it was a scam site, then i tried to play and ready to spend and lost my bankroll on there. But, when my bankroll reduced and i tried to make a withdrawal, weirdly, the withdrawal was successful. So, i think we should keep out from unpopular site, maybe it just a technical problem, but it may a scam indication.
We should avoid playing on unpopular site, and be better playing on popular site, especially playing on site that we can found on this forum, one of it is Rollbit.com.
Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.
Haven't encountered a massive issue on my end that warrants being blasted on the forum but I did have a very unexpected problem in the past with a different crypto casino. I tried withdrawing money from them, and while I have already completed KYC with this particular casino which ensures that I have all the features and benefits of the platform at my beck and call, this particular instance I find myself unable to withdraw my money, as it was asking me to complete another KYC procedure. Fucking sucks as when I try completing the KYC process thinking it was just my KYC on their end expiring it's getting errors I couldn't get out of unless I refresh the website. Had their customer service be informed about this and while it took a while, the issue was resolved and as a matter of fact, it was a large-scale issue that affected a good amount of their customers, most of them unaware of what happened or what to do. That's the weirdest and most unexpected experience I had with gambling, and I'm sorry if it wasn't as weird as yours lol.
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To be honest, I would not even get involved with a casino which behaves in such a shady way to begin with. If a casino needs to close accounts and point out at violations of ToS which actually did not happen for them to keep the money, then it would be safe to say such casino is a scam, a selective scam in the most of the cases.
From my personal experience I have never had any bad experience while gambling in Stake, there was only one small incident in which I could not access my account and tried to get help from the customer service, in the end I could solve it.
Honestly, when you talk about a casino selectively scamming their gamblers and taking their money after closing their accounts, the only thing which comes to my mind is the infamous 1xbit casino. What have the victims of that casino been able to do after losing thousands of dollars? No much. Just plead and cry for help and then slowly move on from that loss. It is an unfortunate situation, but it is what it is when we talk about those scams.
Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.
I experienced this at two casinos and it was an annoying thing, even when I asked for proof about the multi-account accusation they couldn't answer it and I think all casinos will not provide such proof and they will remain in the position that players are committing multi-account or other fraud, the casino's accusations make us bad people even though the casino may have made a mistake in assessing that suspicion. But in my opinion, when players can do what the casino asks to prove that they are not cheating and one of them is by KYC, then the casino should no longer make it difficult for players to withdraw their money. The most annoying thing is when the casino doesn't even let players withdraw money even though they have done KYC. as required by casinos to prove that players do not commit fraud such as multi-account and casinos like that clearly do not want to pay their players and scam casinos do that. 
The first unexpected issue I encountered in a casino was my kyc documents and of course I contacted live support. I was almost getting discouraged as they kept giving me repetitive answers from one agent to another. Before I gave it one last try , I said to myself if I try this time and it doesn't work I would leave the funds in the casino and I would be it. Fortunately the last attempt worked out. It was my first time and it was confusing. My last resort was to abandon the casino and the winnings. For some people they go on several forums calling out their casinos. For some, they eventually get help while for others, they don't.
It's always scary when series of those problems happens first time, especially if you are in a hurry and you have won big. And first documents aren't accepted. Both in exchanges and casinos.I totally had that feeling too, that "OK, i am being scammed and kicked out" while waiting, especially if they need something in english, because it's harder to get any english papers without being foreigner in here. And we often have to either order them via post, which takes forever, or get to the offices and stand in line, and pay $20 or something like that for additional paperwork in english.
But after taking a breath, and thinking it over, they just need to be sure because of the regulations and it's not personal in any way. It's just freaking frustrating.
The first unexpected issue I encountered in a casino was my kyc documents and of course I contacted live support. I was almost getting discouraged as they kept giving me repetitive answers from one agent to another. Before I gave it one last try , I said to myself if I try this time and it doesn't work I would leave the funds in the casino and I would be it. Fortunately the last attempt worked out. It was my first time and it was confusing. My last resort was to abandon the casino and the winnings. For some people they go on several forums calling out their casinos. For some, they eventually get help while for others, they don't.
copper member
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Leading Crypto Sports Betting & Casino Platform
Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting.
To clarify things, Even though multi account was prohibited on ToS. It’s very rare to received punishment for doing this if you are not doing bonus abused in the casino. I do have multiple account on some casino since I sometimes forget my login details but never received any problem with that since I’m just playing as regular gambler. Those user with multi account problem are those who abused bonuses or any casino feature for a gain.
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As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.
So far, The only problem I encountered on the casino is my documents is very hard to get approved during the KYC while I have tons of funds stuck in there.
Luckily, the bitcointalk representative help me to verify my account using the same documents that I’m sending when the system automatically decline it. I never experienced casino seizing my account and I believe only those gambler that doing a little trick experience this hassle.
Multiaccounting? In gambling sites there are people who do this as well? Im not sure what they get from doing multiaccount cause the winning or profits are based on playing some sort of gambling games, as if theres a reward for such atrocity. Maybe in forum theres a chance of multi account since reward can be multiple as well but in gambling they still need to incur funds on another account and play gambling too. Quite confuse how multi account will benefit something on casino.
What that causes people to have multiple accounts in a casino is because they want to take advantage of the deposit bonus. Some gambling sites can have 100% or more deposit bonus. Because of that some people will be tempted and have more than one account if the deposit bonus has limit. Example if the limit of the deposit bonus is up to $1000. While some people have $2000 or more which they can think to use to create more than one accounts. Another reason is to see odds of a particular match or game in a way if you bet on three accounts, you will still make money from the same match or gsme. I do not know how this works but some people said it is possible.
Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.
You have to submit all the pertaining documents that they require from you especially winning big and then they suspecting you of cheating. If you know that you are clean then why you get nervous or panic. Maybe you just need a listen patience as it might take sometime though before everything can be settle down. If it is not going your way then maybe a mediator is needed a 3rd party that will work between the two of you so settle the dispute. Send all the documents, the proofs and answer them respectfully if they needed more information from you. 
Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting.
Multiaccounting? In gambling sites there are people who do this as well? Im not sure what they get from doing multiaccount cause the winning or profits are based on playing some sort of gambling games, as if theres a reward for such atrocity. Maybe in forum theres a chance of multi account since reward can be multiple as well but in gambling they still need to incur funds on another account and play gambling too. Quite confuse how multi account will benefit something on casino. 
Casinos live support team are the worst nightmare a gambler should have an encounter with in resolving a problem that requires urgent attention by the gambler. They can frustrate the living daylight out of you with reiterated replies that keeps you in circles. I don't know if this is same with all casinos.
I eventually had to pass a KYC verification request to confirm my account ownership then was giving 24hrs to get back for response. If we're to be rational about some of this security-concern-procedures by casinos knowing that it's partly in the best interest of the users we'll appreciate certain rules but it's just naturally that no body want to get comfortable with time wasting.
I eventually had to pass a KYC verification request to confirm my account ownership then was giving 24hrs to get back for response. If we're to be rational about some of this security-concern-procedures by casinos knowing that it's partly in the best interest of the users we'll appreciate certain rules but it's just naturally that no body want to get comfortable with time wasting.
Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.
Well nor that I have encountered much but sometimes the fault is even actually from me because I do sometimes skip out the rules and regulations of some casino because the write up sometimes are all just too small and skipping this part can land you in trouble if actually you go against the casino. The only major issues is that I will be asked to do crazy rollover for bonus offers of first deposit which is wildly impossible, I mean its just saying they didn't even credit you with the bonus at all but I guess that's not their fault as it's part of their system it was just left there for me to just find it and know if I would use the casino or not. 
I will contact live support system and asks about my problem. I think they can understand my problem and will helps me to solve my problem. Maybe that will takes time but that is what I can do to asks the current situation.
I will try to proof that I do not anything wrong with my account and not violate their rules. I will also asks casino to explain what is happens and will trying to understand the situation. If they wants to close my account, I will asks to withdraw my funds, my deposit funds and lets the other money in my account.
I am never face that experience and I hope I do not have to gets that experience. I know that casino will not lets their members have multi account so I will not break that rules. If you don't wants to break the rules, you will not trying to create another account or cheat the casino.
I will try to proof that I do not anything wrong with my account and not violate their rules. I will also asks casino to explain what is happens and will trying to understand the situation. If they wants to close my account, I will asks to withdraw my funds, my deposit funds and lets the other money in my account.
I am never face that experience and I hope I do not have to gets that experience. I know that casino will not lets their members have multi account so I will not break that rules. If you don't wants to break the rules, you will not trying to create another account or cheat the casino.
Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.
I have not had any of the challenges you mentioned but I have seen so many people post about encountering them. The root cause of these problem is usually people not reading the TOS of casinos or reading them but attempting to be smart like in the case of multiple account which some people know is wrong but chose to test their luck with it. If a user is wrongly accused of any of them, the best way to go about is to use the right channels of communication is which is the support, then provide the necessary defense and hope the information is sufficient to prove his case. How they handle the matter also depend on the reputation of the casino because reputable casinos will not want to cheat the user if there are substantial evidence that there is no violations of their TOS. 
One of the unusual problems i've faced before was when my account got suddenly restricted. I only noticed it once I couldn't send messages in their casino chat, and the live support started questioning the possibility of linked accounts. My only solution at the time was to explain my case in both the ANN thread and through that support ticket and tell them what happened, in the end, I didn't have to go through KYC and everything was back to normal.
Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.
Many embarrassing situations I have faced with casinos have been with KYC documents for all accounts. I faced such an embarrassing situation when I opened an account without reading the terms and conditions of casino and gambling sites. Also, after I submitted my personal documents to a casino site, I faced several problems in withdrawing dollars from that casino site, after which I contacted the support team and my withdrawal was not successful. Then every time I open an account at a new casino site, I check if my country supports it and carefully read the withdrawal-deposit terms before opening the account. KYC document, deposit and withdrawal conditions must be read carefully while opening an account. 
Since there's no way to contact them inside their website after being banned, the first thing I will do is find a way to contact them. Forums like this or chat applications like Telegram or Discord.
That is if I know to myself that I am not guilty of whatever they are throwing at me. If not, better forget about it and move on.
If the gambler is not guilty then I think upon contacting them there will be procedures on how to clear your name and I bet it will be a rough one with a lot of KYC that might be requested and proof of identification and the reason why you are trying to save your account. Because there might be other cases where an account was hacked and used for evil intentions and the real owner might have no knowledge about what is happening.
That is if I know to myself that I am not guilty of whatever they are throwing at me. If not, better forget about it and move on.
If the gambler is not guilty then I think upon contacting them there will be procedures on how to clear your name and I bet it will be a rough one with a lot of KYC that might be requested and proof of identification and the reason why you are trying to save your account. Because there might be other cases where an account was hacked and used for evil intentions and the real owner might have no knowledge about what is happening.
Recently, I've read some comments about the KYC problem that was triggered because the user was suspected of cheating. Among the popular reasons are the violation of their TOS, which includes multi-accounting. As a gambler, if you find yourself in this situation and the casino has accused you of this but you are certain you didn't violate their rules, what should you do? How will you handle the situation if, as a result of this accusation, the casino closes your account and forfeits your funds? This is just one of many possible reasons. If you have encountered other problems, please share them and your solutions for dealing with them.
1. Language barrier. I had chat sessions with some help desk workers of some casinos, and for some reason i always expect that they understand english. But when the answer comes with broken english and my problems aren't heard because of it, it surprise me every time. Because why would any service that's based on reputation and good PR, would hire people who haven't been educated, but are just following some poorly written script that they can't deviate from. It have ended from them to answer wrong questions, that i had to wait days per answer.
2. The fact that some casinos were "closed" during weekends. Meaning that when i had problems, no one would answer them between friday evening to monday morning. I have encountered 2 of these and at least other of them went down already. I don't care so much that i would try to recall what that other was called.
3. They refused to close my account. They said they are going to do that, but they didn't actually care.
4. I have also been muted from chats for asking difficult questions. I realize that this would seem like i was trolling and got what i deserved, but in fact it seems i was a "difficult" customer that asked too annoying and hard questions. Weirdly i haven't been kicked out from any casino yet.
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