To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 31.

Xapo_Partners

newbie

Activity: 31

Merit: 0

Quote from: marcotheminer on October 04, 2015, 01:46:41 PM

Quote from: HostFat on October 04, 2015, 01:17:06 PM

https://twitter.com/briceb8e/status/650729771534520320

Quote

FYI: apparently the #bitcoin conversion fee of @xapo is about 1.5% whereas @ecoinio is about 3%. Unfortunately those fees aren't disclosed.

https://www.reddit.com/r/Bitcoin/comments/3nh3ml/xapo_ecoin_hidden_fees/

We see a similar issue with advcash's exchange rates. This leave Bit-X as the only honest Bitcoin debit card service, in my opinion. They use the market exchange rates for card transactions and all fees are stated clearly: https://bit-x.com/guide/bitx-cards

When you use your debit card we collect the bitcoins you are using and sell them in the market. There is a charge for this and therefore a fee.
I will notify our team to make this more clearly visible and stated in our FAQs.

As for Bit-X if I'm not mistaken they charge you $10 to activate your card, $3 per month active fee or $10 per month inactive fee, $10 per ATM use fee, $3 per point of sale use fee and a 5% currency conversion if you use your card in a non-US or non-EURO currency.

Xapo_Partners

newbie

Activity: 31

Merit: 0

Quote from: ebliever on October 04, 2015, 11:06:11 AM

Is there a way to combine email addresses into the same account? I belatedly realized I used a 2nd email address for a faucet game that I withdrew some funds from, to Xapo. So I set up a Xapo account for the 2nd email address, but now it is saying I can't use my same phone # for 2FA, and without that I seemingly can't transfer any funds received to the 2nd account.

We associate your internal used ID to the email used to create your account (AKA primary email).
In order to fix this you will need to switch your mobile phone to the account with the email you'd like to use. Before you do that make sure you transfer whatever funds you have in your 2nd email address to your account of choice. Otherwise after we switch your phone to your primary email (which would now be associated with this account), you wont be able to make transfers from the second account.

Please send us a support ticket and mention this conversation and I will follow up for our team to help you.

Xapo_Partners

newbie

Activity: 31

Merit: 0

Quote from: enquirer on October 04, 2015, 08:30:27 AM

Xapo is a joke. I sent $50 to it and now I can't even login - it shows 5 red animated dots forever ... sent support request, received no reply after a week of waiting. $40 millions in funding can't even buy a working login page?

https://photos-1.dropbox.com/t/2/AABAxETl5cusuY22WHvdYImD27RbH_KDvq8ZseJ0O8dC3Q/12/34066005/png/32x32/1/1443970800/0/2/xapo.PNG/CNWcnxAgASACIAMgBiAHKAI/RjF1DiAfYuqn4GkHWYyOAO_vAEF5sinib81lUxkuB5w?size=1280x960&size_mode=2

Assuming you did this but.. did you make sure your internet connection was working ok? We had no delays in page loading times.

marcotheminer

legendary

Activity: 2072

Merit: 1049

┴puoʎǝq ʞool┴

Quote from: Mitchell on October 04, 2015, 03:18:50 PM

Quote from: enquirer on October 04, 2015, 01:16:46 PM

Quote from: Mitchell on October 04, 2015, 09:29:45 AM

Login works fine for me.

I'm glad for you. You must be very smart.

Thanks I guess? I was just letting you know that it worked for me, so maybe the issue was resolved.

Quote from: HostFat on October 04, 2015, 01:17:06 PM

https://twitter.com/briceb8e/status/650729771534520320

Quote

FYI: apparently the #bitcoin conversion fee of @xapo is about 1.5% whereas @ecoinio is about 3%. Unfortunately those fees aren't disclosed.

https://www.reddit.com/r/Bitcoin/comments/3nh3ml/xapo_ecoin_hidden_fees/

That isn't a hidden fee in my eyes as it's clearly stated in their FAQ:

Quote

Does Xapo charge a fee to buy bitcoins?
Xapo charges a fee of 1%. Also, processing fees may apply depending on the payment method.

Source: Does Xapo charge a fee to buy bitcoins?

They don't make it clear enough that this 1% fee applies to transactions with the debit card: https://support.xapo.com/what-fees-are-associated-with-the-xapo-debit-card

No mention of this 1% fee here.

Mitchell

copper member

Activity: 3948

Merit: 2201

Verified awesomeness ✔

Quote from: enquirer on October 04, 2015, 01:16:46 PM

Quote from: Mitchell on October 04, 2015, 09:29:45 AM

Login works fine for me.

I'm glad for you. You must be very smart.

Thanks I guess? I was just letting you know that it worked for me, so maybe the issue was resolved.

Quote from: HostFat on October 04, 2015, 01:17:06 PM

https://twitter.com/briceb8e/status/650729771534520320

Quote

FYI: apparently the #bitcoin conversion fee of @xapo is about 1.5% whereas @ecoinio is about 3%. Unfortunately those fees aren't disclosed.

https://www.reddit.com/r/Bitcoin/comments/3nh3ml/xapo_ecoin_hidden_fees/

That isn't a hidden fee in my eyes as it's clearly stated in their FAQ:

Quote

Does Xapo charge a fee to buy bitcoins?
Xapo charges a fee of 1%. Also, processing fees may apply depending on the payment method.

Source: Does Xapo charge a fee to buy bitcoins?

marcotheminer

legendary

Activity: 2072

Merit: 1049

┴puoʎǝq ʞool┴

Quote from: HostFat on October 04, 2015, 01:17:06 PM

https://twitter.com/briceb8e/status/650729771534520320

Quote

FYI: apparently the #bitcoin conversion fee of @xapo is about 1.5% whereas @ecoinio is about 3%. Unfortunately those fees aren't disclosed.

https://www.reddit.com/r/Bitcoin/comments/3nh3ml/xapo_ecoin_hidden_fees/

We see a similar issue with advcash's exchange rates. This leave Bit-X as the only honest Bitcoin debit card service, in my opinion. They use the market exchange rates for card transactions and all fees are stated clearly: https://bit-x.com/guide/bitx-cards

HostFat

staff

Activity: 4270

Merit: 1209

I support freedom of choice

https://twitter.com/briceb8e/status/650729771534520320

Quote

FYI: apparently the #bitcoin conversion fee of @xapo is about 1.5% whereas @ecoinio is about 3%. Unfortunately those fees aren't disclosed.

https://www.reddit.com/r/Bitcoin/comments/3nh3ml/xapo_ecoin_hidden_fees/

enquirer

sr. member

Activity: 306

Merit: 257

Quote from: Mitchell on October 04, 2015, 09:29:45 AM

Login works fine for me.

I'm glad for you. You must be very smart.

ebliever

legendary

Activity: 1708

Merit: 1036

Is there a way to combine email addresses into the same account? I belatedly realized I used a 2nd email address for a faucet game that I withdrew some funds from, to Xapo. So I set up a Xapo account for the 2nd email address, but now it is saying I can't use my same phone # for 2FA, and without that I seemingly can't transfer any funds received to the 2nd account.

Mitchell

copper member

Activity: 3948

Merit: 2201

Verified awesomeness ✔

Login works fine for me.

enquirer

sr. member

Activity: 306

Merit: 257

Xapo is a joke. I sent $50 to it and now I can't even login - it shows 5 red animated dots forever ... sent support request, received no reply after a week of waiting. $40 millions in funding can't even buy a working login page?

avatar_kiyoshi

legendary

Activity: 1106

Merit: 1000

Quote from: Miiike on October 02, 2015, 11:24:54 AM

I would like to know the steps needed to put a signature message that's needed by FaucetBox to lock our treshold. I can't find it anywhere. Can you help me, please?

AFAIK sign message is not available on Xapo wallet.

Miiike

legendary

Activity: 2030

Merit: 1059

Wait... What?

I would like to know the steps needed to put a signature message that's needed by FaucetBox to lock our treshold. I can't find it anywhere. Can you help me, please?

Proxiebuier

sr. member

Activity: 364

Merit: 250

Quote from: mobnepal on September 17, 2015, 12:42:00 PM

I also have account on xapo but i was really confused as i can't find my actual bitcoin address like personal address. So i leave them and doing successful transactions with blockchain.info wallet.

can you share your bitcoin transaction ?
and screenshoot of your xapo walllet

HostFat

staff

Activity: 4270

Merit: 1209

I support freedom of choice

@XAPO
Are you exchanging BTC to USD and then USD to EUR?

The exchange value of BTCEUR is always lower then the average market price.

lorylore

legendary

Activity: 1470

Merit: 1002

Quote from: coinplus on September 19, 2015, 11:53:07 AM

Quote from: lorylore on September 19, 2015, 09:29:12 AM

Quote from: tonycamp on September 19, 2015, 08:46:00 AM

let me figure out right xapo its just a wallet no? or its a service besides wallet?

Well Xapo is not completely a wallet.
Since it does not let you to sign a message from your address (wallet) i don't consider it a wallet.
Also they don't provide you with the private key, But even though it has good features like their bitcoin debit card.

Your definition for a wallet may differ from others. I find Xapo feathers more than enough for my requirements, in fact exactly what I prefer to have. Some wallets designed for some specific purposes that may not match your requirements.

I would like to know what features has xapo that others don't have.
As far as i know you don't hold your bitcoin, they do it for you.
And you don't have private key, neither you can sign a message, also they can lock your account and require to verify by ID etc....

coinplus

legendary

Activity: 1386

Merit: 1058

Quote from: lorylore on September 19, 2015, 09:29:12 AM

Quote from: tonycamp on September 19, 2015, 08:46:00 AM

let me figure out right xapo its just a wallet no? or its a service besides wallet?

Well Xapo is not completely a wallet.
Since it does not let you to sign a message from your address (wallet) i don't consider it a wallet.
Also they don't provide you with the private key, But even though it has good features like their bitcoin debit card.

Your definition for a wallet may differ from others. I find Xapo feathers more than enough for my requirements, in fact exactly what I prefer to have. Some wallets designed for some specific purposes that may not match your requirements.

lorylore

legendary

Activity: 1470

Merit: 1002

Quote from: tonycamp on September 19, 2015, 08:46:00 AM

let me figure out right xapo its just a wallet no? or its a service besides wallet?

Well Xapo is not completely a wallet.
Since it does not let you to sign a message from your address (wallet) i don't consider it a wallet.
Also they don't provide you with the private key, But even though it has good features like their bitcoin debit card.

tonycamp

member

Activity: 84

Merit: 10

let me figure out right xapo its just a wallet no? or its a service besides wallet?

lorylore

legendary

Activity: 1470

Merit: 1002

Quote from: mobnepal on September 17, 2015, 12:42:00 PM

I also have account on xapo but i was really confused as i can't find my actual bitcoin address like personal address. So i leave them and doing successful transactions with blockchain.info wallet.

Maybe you were in rush and couldn't concern in the website details.
The wallet is here https://app.xapo.com/#wallet , already in the website menu.
And when you click " My Address " your address will pop up with the QR code if you need.

Topic: To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 31. (Read 64339 times)