Topic: To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 33. (Read 64339 times)

OK, doing this from home worked! So the problem was with my setup of Internet Explorer 10 on my work laptop. My only complaint now is that since clicking on the balance toggles it, I can't select the text to copy and paste the amount elsewhere...

Will do...

Hey there, would you mind sending me a PM with the email you use for your Xapo account? I can look at our logs, tell you exactly what your balance is and see if there is an error with your account.

That's what I'm doing. It's not doing anything at all in response. I'll try it from home on a couple different browsers tonight to see if that helps.

Simply click on your balance.

1 Satoshi   = 0.00000001 ฿   
10 Satoshi   = 0.00000010 ฿   
100 Satoshi   = 0.00000100 ฿   = 1 Bit / μBTC (you-bit)
1,000 Satoshi   = 0.00001000 ฿   
10,000 Satoshi   = 0.00010000 ฿   
100,000 Satoshi   = 0.00100000 ฿   = 1 mBTC (em-bit)
1,000,000 Satoshi   = 0.01000000 ฿   = 1 cBTC (bitcent)
10,000,000 Satoshi   = 0.10000000 ฿   
100,000,000 Satoshi   = 1.00000000 ฿   

How do we see the exact value in satoshis?? Things are getting worse. On the main screen under Wallet it says I have 0.03 BTC. But when I hover over the word "Wallet" the popup that appears says I have 0.04 BTC. Why can't they just tell us what we have in a straightforward manner, or at least give us the option to do so? Just tossing out vague and conflicting numbers is ridiculous.

Thank you for the in depth reply, makes more sense now.

I am answering this from the original thread so it doesn't get lost among the other answers.

Why does my transaction history show a lower bitcoin exchange rate when I make a debit purchase?

Let's say you have a EUR card and travel to the US. You go out and buy a $30 lunch at a $300 btc exchange rate. You do the math in your head and confirm your lunch cost 0.1 btc. You get the push notification of the charge for 0.1btc and are happy. You then check the transaction details and see that in fact the exchange rate was not $300, but $299.  ?!

Another example..
Now let's say you went to the ATM and took out $100 at the $300 exchange rate. You do the math in your head and confirm you took out .33btc. You get the push notification of 0.33 btc and are happy. You then check the transaction and see that the exchange rate was lower, say $285.  ?!

So, why does this happen?

When you make these purchases the app will show the price paid for the item. However, in some cases there are fees such as foreign exchange rate or those charged at the ATM (by our issuer or the ATM itself) that are currently not getting itemized in the transaction log. In other words, instead of adding the charges as a $ amount on top of the cost of your item it will compensate by showing a lower btc exchange rate.

In the examples above, instead of showing your lunch cost $30 at $299 exhchange rate, the correct way is to display a $31 lunch at $300.
Or in the exampe of the ATM it should show the amount you are withdrawing plus the fees (which will vary depending on how much you take out and the ATM you are using) at a $300 exchange rate.

We are working on itemizing the additional charges so that you can see how much was paid for what. Once this is finalized the exchange rate will be fixed and correct, and you will see any additional charges added on top of the fiat amount charged.

The bad news is that this is still being built.
The good news is that no, we are not cheating you by doing a workaround of the exchange rate.

If you think I can explain further let me know. I am happy to try to answer any questions. If you are concerned about a specific transaction related to your debit card you can reach out to us at [email protected] and we will take care of you.

I apologize for the delay in giving you an answer and want to thank /u/ONLYfree for reaching out. This thread was originally started by a colleague who is no longer at Xapo. With that said I will do my best to be responsive to your questions going forward.

First, our official support emails are:
[email protected] - general account issues
[email protected] - technical questions about our developer tools
[email protected] - referral and affilaite programs

We may have answered your question before. For the quickest answer you may also want to check our knowledge base: https://support.xapo.com/

I read through some of your recent questions and will try to address them:

Is the Xapo card available? Can I order it?
Yes. You can now request your card directly from your Xapo account.

What are the debit card fees?
They are here: https://support.xapo.com/what-fees-are-associated-with-the-xapo-debit-card

Which countries do you ship the debit card to?
Unfortunately US is still not one of them. If you live outside the US you can also check if your country is listed here https://support.xapo.com/which-countries-can-xapo-ship-the-debit-card-to

Can I buy bitcoins via Xapo? If yes how?
Yes you can. The option on how varies depending on your country. For the US it's wire transfer for the moment. Other countries have other local options such as cash networks and local bank transfers. You can see the options available in your country by clicking on 'BUY' in your Xapo account.

I want to create a faucet or connect my existing faucet to Xapo services. How do I do this?
There are 2 ways and both require some technical background. The first is to use our APIs, and primarily our credit API that let's you pay to a btc address OR email. I think this is why a lot of faucets have used Xapo where many users dont have a wallet and prefer to use email.
The second option is to use a script. We do not have official scripts by Xapo but some of our users and faucet partners have them available for download. I wont single any of them out but you can easily find if you do some basic research.

how do you see your exact balance in your Xapo account??
When you are logged into your Xapo wallet page, hover your mouse over the funds (say 1.3btc) and click on it. It should extend to show the full balance.

Support is on the way. Say Thanks for ONLYfree

Hi there,

Thank you for reaching out. We do our best to be responsive when users or partners reach out for support on any @xapo.com emails. We also do our best in the forums, although may not always catch where Xapo is being addressed.

Could you please point me to where users are asking if we are a scam service? We appreciate you letting us know.

Regards,
Fernando

Xapo support is very poor I am waiting for reply and its more then 1 month but nothing happening they need to do something for this

Still waiting for an answer...

Seems like they cut the support, at least on Bitcointalk and Emails

Second reported case of the mysterious price dropping once you make a transaction.

Official response? None.

Ok i received my card yesterday, did a atm withdrawal today
Price of bitcoins was about 252euro, exact time when i made the withdraw price dropped to 227euro...

https://bitcointalksearch.org/topic/m.11940866

A painfully simple question/request - how do you see your exact balance in your Xapo account??

I really shouldn't have to ask something so silly and basic, but I've poured through everything in the simple Xapo interface I can find, without success. The Xapo wallet page just says I have .03 BTC in the account (I've been dabbling in faucets and playing https://farmsatoshi.com/?ref=13181, the latter accounting for most of the earnings in it). But I don't have .03 BTC; I have .03259106 BTC, which I know only because I'm keeping meticulous records using pages and pages of inputs from their History listing.

I shouldn't have to manually tally dozens of faucet drips to know how much EXACTLY is in my account. I realize Xapo wants a simple, clean look, but how would you feel if your bank just told you that you had $1,300 in your checking account and refused to be more specific?  Why not just list the amounts to eight decimal places and be precise? Given how Xapo is being used by many faucets and micropayment games, etc., you'd think this would be a no-brainer.

Waiting on an official response.

After sending numerous mails to close my account, I can't... Never received a reply from them.

Secret income for xapo?

Ah ... my history has been loading slowly also. Was thinking it was my connection for some reason. Perhaps it is not on my end ...