To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 26.

onlinedragon

hero member

Activity: 1036

Merit: 501

Quote from: Lasergun on December 04, 2015, 04:00:04 PM

Quote from: Spider07 on December 04, 2015, 03:23:17 PM

Please read my post.....I already sent 3 emails to support@xapo with my new phone number ......

Thanks...

I read your post carefully. Sending more e-mails and forum posts does not help much, in fact, it only causes confusion and delays. Just imagine a hundred customers, and all of them send x3 emails (when only one is enough) and forgot to write the subject...
Have you verified your Xapo account?

Sounds like nonsense when you receive email all email from same person are together heading. Email is also more advanced then few years earlier.

Lasergun

legendary

Activity: 1155

Merit: 1174

https://t.me/laser9un

Quote from: Spider07 on December 04, 2015, 03:23:17 PM

Please read my post.....I already sent 3 emails to support@xapo with my new phone number ......

Thanks...

I read your post carefully. Sending more e-mails and forum posts does not help much, in fact, it only causes confusion and delays. Just imagine a hundred customers, and all of them send x3 emails (when only one is enough) and forgot to write the subject...
Have you verified your Xapo account?

Spider07

full member

Activity: 144

Merit: 100

Quote from: Lasergun on December 04, 2015, 02:58:54 PM

Quote from: Spider07 on December 04, 2015, 02:44:01 PM

Hello all

I'am not sure it's the good place to post my request. So sorry if it's not the case.
(@Admin, you can move my post to the appropiate conatainer Wink

)

Is Xapo is a serious company ?

I sent to [email protected] at least 3 mails since one week and I have never got an answer....

I want only change my phone number contact before order a Xapo debit card. I don't think it's a difficult request....!!!!

If I have no answer for a basic request, I don't think it's the appropriate place for me to choose this company for ordering a debit card.....

What is your opinion regarding Xapo ?

Many thanks

In order to protect your security, Xapo will need to go through a process to verify your identity before they are able to change your phone number.
Acording to their FAQ, you should email to [email protected] with your new phone number and the subject "Mobile Number Change".

Please read my post.....I already sent 3 emails to support@xapo with my new phone number ......

Thanks...

Lasergun

legendary

Activity: 1155

Merit: 1174

https://t.me/laser9un

Quote from: Spider07 on December 04, 2015, 02:44:01 PM

Hello all

I'am not sure it's the good place to post my request. So sorry if it's not the case.
(@Admin, you can move my post to the appropiate conatainer Wink

)

Is Xapo is a serious company ?

I sent to [email protected] at least 3 mails since one week and I have never got an answer....

I want only change my phone number contact before order a Xapo debit card. I don't think it's a difficult request....!!!!

If I have no answer for a basic request, I don't think it's the appropriate place for me to choose this company for ordering a debit card.....

What is your opinion regarding Xapo ?

Many thanks

In order to protect your security, Xapo will need to go through a process to verify your identity before they are able to change your phone number.
Acording to their FAQ, you should email to [email protected] with your new phone number and the subject "Mobile Number Change".

Spider07

full member

Activity: 144

Merit: 100

Hello all

I'am not sure it's the good place to post my request. So sorry if it's not the case.
(@Admin, you can move my post to the appropiate conatainer Wink

)

Is Xapo is a serious company ?

I sent to [email protected] at least 3 mails since one week and I have never got an answer....

I want only change my phone number contact before order a Xapo debit card. I don't think it's a difficult request....!!!!

If I have no answer for a basic request, I don't think it's the appropriate place for me to choose this company for ordering a debit card.....

What is your opinion regarding Xapo ?

Many thanks

Lasergun

legendary

Activity: 1155

Merit: 1174

https://t.me/laser9un

Quote from: Kupsi on November 29, 2015, 10:24:44 AM

I have a question about the Xapo debit card.

If a pending transaction on my debit card is cancelled, do I recieve the exact amount of BTC on hold back or is the BTC amount returned calculated with the current exchange rate when the transaction is cancelled?

All pending transactions on my account that got status "Canceled" was declined almost instantly (up to minute) and I received the exact amount of BTC on hold back.

Kupsi

legendary

Activity: 1193

Merit: 1003

9.9.2012: I predict that single digits... <- FAIL

I have a question about the Xapo debit card.

If a pending transaction on my debit card is cancelled, do I recieve the exact amount of BTC on hold back or is the BTC amount returned calculated with the current exchange rate when the transaction is cancelled?

lama-hunter

sr. member

Activity: 266

Merit: 250

Quote from: felicita on November 26, 2015, 05:54:10 PM

Quote from: teddy5145 on November 25, 2015, 11:31:33 PM

Quote from: felicita on November 25, 2015, 07:13:00 PM

hey i wanna change my phone number i wrote two mails to [email protected] but nothing happens Huh

?

i got my old phone number and my new nothing lost i can vertify everythning -.-

looks like bad support !!!

See my post up there regarding their cust. service Sad

Its bad and really slow
May i know the reason why you want to change the phone number?
I see you got your old number so no reason to change it Wink

my old number can only get messages and calls not send something .
My crerdit is expired. So i got a new number with them i can send sms and calls out !

kind regards

I really like the Service of Xapo and dindt had any Problems by verifien the Card. If u got Problems using the Hotwallet it is also very usefull if u got Problems to use the Helfunction!
Therefore it says if you can send any transactions you should logout and log in again. You can try this and maybe report if it works..
Otherwise u had insert the right Mobilephonenumber?

regards
lama-hunter

felicita

legendary

Activity: 1582

Merit: 1031

Quote from: teddy5145 on November 25, 2015, 11:31:33 PM

Quote from: felicita on November 25, 2015, 07:13:00 PM

hey i wanna change my phone number i wrote two mails to [email protected] but nothing happens Huh

?

i got my old phone number and my new nothing lost i can vertify everythning -.-

looks like bad support !!!

See my post up there regarding their cust. service Sad

Its bad and really slow
May i know the reason why you want to change the phone number?
I see you got your old number so no reason to change it Wink

my old number can only get messages and calls not send something .
My crerdit is expired. So i got a new number with them i can send sms and calls out !

kind regards

ivanst776

legendary

Activity: 1540

Merit: 1003

Quote from: felicita on November 25, 2015, 07:13:00 PM

hey i wanna change my phone number i wrote two mails to [email protected] but nothing happens Huh

?
i got my old phone number and my new nothing lost i can vertify everythning -.-
looks like bad support !!!

Quote from: onlinedragon on November 25, 2015, 07:29:41 PM

So far I am really happy with this wallet support was fast when I send them email with questions about there app. Don't recognize the problems others have here.

Two different stories, too bad that xapo does not have a phone number support for this cases, if you really can't change your phone number then the funds are staying to them and that's why not using web based wallets sometimes is good.

teddy5145

hero member

Activity: 714

Merit: 528

Quote from: felicita on November 25, 2015, 07:13:00 PM

hey i wanna change my phone number i wrote two mails to [email protected] but nothing happens Huh

?

i got my old phone number and my new nothing lost i can vertify everythning -.-

looks like bad support !!!

See my post up there regarding their cust. service Sad

Its bad and really slow
May i know the reason why you want to change the phone number?
I see you got your old number so no reason to change it Wink

onlinedragon

hero member

Activity: 1036

Merit: 501

So far I am really happy with this wallet support was fast when I send them email with questions about there app. Don't recognize the problems others have here.

felicita

legendary

Activity: 1582

Merit: 1031

hey i wanna change my phone number i wrote two mails to [email protected] but nothing happens Huh

?

i got my old phone number and my new nothing lost i can vertify everythning -.-

looks like bad support !!!

ub27

full member

Activity: 559

Merit: 102

Quote from: lama-hunter on November 25, 2015, 12:04:24 AM

U have no charges no fees on the Transactions - Its simpyk amazing

lol wut? :DD

so you say its totally standard in your country that if you only have a debit card and you can pay with it 'in some spots' for your food or whatever.

Hmkay.

also its pretty standard in your country that banks dont have any support. Where ya' live m8?

lama-hunter

sr. member

Activity: 266

Merit: 250

Hi there Xapo Users,

i heard about Xapo from an bitcointalk Users named Borpf. He said he is onee of the first to try out the Xapo debit card and get it also especially free.
So after i tried it i register on the Site and booked my Xapom card for about 19$ and in was deliverd fast.

After loading up some Bitcoins to my Xapo card and activating the Card it was handfull to Use.
The First trys were aborded.but the seconds often approved. there are spots where it works and spots where not.. thats a little bad, but all in once its a usefull emthod to pay without cash!
U have no charges no fees on the Transactions - Its simpyk amazing

Img lad to join Xapo!

regards
lama-hunter

ub27

full member

Activity: 559

Merit: 102

Quote from: teddy5145 on November 24, 2015, 05:19:21 AM

Quote from: ub27 on November 24, 2015, 04:49:10 AM

so xapo support officially dead? They havent replied to my emails since 3 months, and the support account here was active at nov 9.

Such a shame Xapo....

ps.: wanted to drink a coffee and wanted to pay it with my debit card but i couldnt as usual. Goodbye Xapo, hello Wagecan.

Looks like it is Sad

See my post up there about having lost phone ?
Yeah, no reply to my email since then Grin

I moved to another wallet now, where the only customer support i had is myself and google Tongue

yep man i saw it...sry about that. Sad

yeah it would be a nice service but its time to change for everyone...

teddy5145

hero member

Activity: 714

Merit: 528

Quote from: ub27 on November 24, 2015, 04:49:10 AM

so xapo support officially dead? They havent replied to my emails since 3 months, and the support account here was active at nov 9.

Such a shame Xapo....

ps.: wanted to drink a coffee and wanted to pay it with my debit card but i couldnt as usual. Goodbye Xapo, hello Wagecan.

Looks like it is Sad

See my post up there about having lost phone ?
Yeah, no reply to my email since then Grin

I moved to another wallet now, where the only customer support i had is myself and google Tongue

ub27

full member

Activity: 559

Merit: 102

so xapo support officially dead? They havent replied to my emails since 3 months, and the support account here was active at nov 9.

Such a shame Xapo....

ps.: wanted to drink a coffee and wanted to pay it with my debit card but i couldnt as usual. Goodbye Xapo, hello Wagecan.

Miiike

legendary

Activity: 2030

Merit: 1059

Wait... What?

Quote from: teddy5145 on November 21, 2015, 12:08:56 AM

Quote from: CoinTasker on November 20, 2015, 02:08:16 PM

Am I the only one who has consistently had massive problems loading my Xapo wallet via web browser?

I am not exaggerating when I say that at least 95% of the time my wallet doesn't load. It either freezes, get's stuck in a never ending loading loop, or produces an error.

--snip--

I literally will spend 5 minutes reloading my wallet before I can even access it. This is not a new issue for me at all, but now I am just curious if I am the only one experiencing this. I haven't even bothered to try any other browsers, but I am using Google Chrome.

Anyone else?

Did you have ad blocker installed?
I used to have this problem until i turned off my ad block

Or try to use different browser like firefox or opera Roll Eyes

Or clear your cache.. It helps me solve this kind of error on most of the website I visit. And yeah, you can always use the mobile version to make sure. IMHO, the mobile version is better than the PC-based one

teddy5145

hero member

Activity: 714

Merit: 528

Quote from: CoinTasker on November 20, 2015, 02:08:16 PM

Am I the only one who has consistently had massive problems loading my Xapo wallet via web browser?

I am not exaggerating when I say that at least 95% of the time my wallet doesn't load. It either freezes, get's stuck in a never ending loading loop, or produces an error.

I literally will spend 5 minutes reloading my wallet before I can even access it. This is not a new issue for me at all, but now I am just curious if I am the only one experiencing this. I haven't even bothered to try any other browsers, but I am using Google Chrome.

Anyone else?

Did you have ad blocker installed?
I used to have this problem until i turned off my ad block

Or try to use different browser like firefox or opera Roll Eyes

Topic: To contact Xapo Support, please use our FAQs (https://support.xapo.com/) - page 26. (Read 64417 times)