Topic: To freebitco.in and their representative, TheQuin - page 15. (Read 6978 times)

I won't take long to red tagging wetsuit, TheQuin and the PR. There is no way this would happen on a decent site like Pokerstars where I play regularly.

A pity that a successful case of a business made from 0 in the forum and that will have made so much money in an honest way is neglected like this.

Bad signs all around. It's likely that staff has been unpaid or underpaid for months. Who knows for how long the 2fa infrastructure had remained unmaintained for there to be failures for a simple withdrawal request. Huge failure on the part of such a service.

For the owners to not care about such fundamental issues I guess that they made their money and don't care anymore. Probably this site had long ago fallen off popularity and wasn't generating the expected revenues. It could have had a graceful shutdown that was fair though, shame to see it going down like that.

Actually, it took from 6 to 7 months for that case to be solved... Since then, freebitco.in has been going downhill. I guess the perfect opportunity to cash out funds from the platform was exactly on the instant the high rollers had a malicious script injected on their accounts, and their funds hacked to unknown addresses. We can't put so much trust in a service which doesn't have active support, as it's a clear sign they completely neglect their userbase's demands.

It's sad to see a long lasting and reputable platform like that, which is part of our nostalgic memories ending like that.

Users have been trying to call the attention of freebitco.in's team for their users for so long without any success. For that reason, I really don't think it's going to happen this time. Maybe there is a tiny hope if the main users of this forum pressure them...

No one know about him here on this forum.

Even I also support this but most chances he is having no contact with them with just topping wallet is enough for him to keep Signature Campaign active, hopefully he will give some update about this here on this thread.

Tagging Hhampuz, since he is running the campaign he may be able to let their reps know about this thread.

Is the identity of theQuin known? 

I've just tried to withdraw a small amount that I have there and I haven't got the email to confirm. Don't have 2FA enabled.

Thanks for the heads up. The situation related to Freebitco is indeed alarming now. FYI, Freebitco signature campaign was paused on the 22nd of March for not getting funds from Freebitco team and the campaign manager wasn't getting any response as well. However, it was resumed after one week and still running without any problem. @Hhampuz, is the wallet getting topped up automatically each week? When did you last receive a response from TheQuin/Freebitcoin?

I can confirm that it is a valid claim. But it only says 'incorrect password' after the first 3 login attempts. It will ask you to authorize the login request in the first 3 attempts. Then it will automatically reset your password on the 4th attempt, and you will get 'incorrect login details' message from the next login attempt. It is all happening because the confirmation emails aren't coming from Freebitco.

TheQuin last post was related to the deposit issue of 'jper3009'. He took a few months to solve the issue of that user. TheQuin has rarely replied to any inquiries here in the forum in the last few months. I doubt we will hear from him soon.

Sounds like another Betnomi case based on how the support becomes silent about the issue despite he is occasionally online to check the ANN thread.

Creating an official statement or answering all the question via chat support is a must on this kind of business that is trust basis. I wonder how long they can still keep up the marketing while the problem becomes bigger the longer he is silent.

It’s almost a month since all this issue started that is still unanswered by theQuin

Almost anyone reading this thread should know freebitco.in. It started as a faucet and has been one of the biggest faucets we've ever had. After a while, freebitco became a casino while still being one of the biggest faucets. Freebitco has been around for more than 10 years and is running a signature campaign on the forum.
If you visit FreeBitco.in thread, you will see many complaints about their service in the past 2 months and their number is growing fast.
I didn't make this topic on Scam accusation board, as I hope the issues are solved soon.

The main issues in the past days have been as follows.

• Users don't get the authorization email when requesting withdrawals and only those users that have enabled 2FA could make withdrawal.
  
• Until a few hours ago, those users that had enabled 2FA could make withdrawal without any need to confirm the withdrawal via their email. According to reports posted by some users in their thread, in the past hours, even those users that have enabled 2FA have been unable to withdraw their fund.
  
• Some users reported they get an error saying the password is incorrect while they entered the correct password. Also, there is no way to reset the password, since they don't receive the email.
• Freebitco's representative, TheQuin is no longer responsive to users. He was very active before. freebitco.in PR still makes the promotional posts without any notice to users issues.

TheQuin, can you please enlighten us on what's going on with the service?


Update May 30, 2024, 07:45 AM (GMT):

• According to the last posts made in FreeBitco.in thread, it seems that some users were able to withdraw their fund. As authorization emails are received with a big delay or not received, there is no way to make withdrawal for those who don't have 2FA enabled and want to withdraw their fund to an address which is not linked to their account.
• Freebitco's support is still irresponsive to users and they don't say anything about what's going on with the service.
• Hhampuz put the signature campaign on HOLD.

Update:
freebitco.in PR made an announcement regarding users issues.



Users still have problem with receiving authorization emails and there are still users that can't log in to their account due to getting "Incorrect login details" error.


Update (June 02, 2024):
I just requested a withdrawal. I got the authorization email in a few seconds and received the payment.
It seems that the email issue has been solved.


Update (June 03, 2024):
I reset my password, enabled 2FA and also changed my withdrawal address in my profile. I received the authorization emails and could do all of them successfully.
It seems that the service is working well now.


Update (June 19, 2024):
Freebitco.in introduced a new representative on forum.




Update (July 13, 2024):
Freebitco's new representative on forum doesn't reply to complaints. CSFBC was active only for three days and last posted more than 20 days ago.
And according to reports posted by some users, it seems that there are again some issues with authorization emails and they can't withdraw their fund. I also tried to reset my password and didn't receive the authorization email for that.


Update (July 18, 2024):
The issue with authorization emails have been solved and even those users that have not enabled 2FA are now able to withdraw to their funds.
CSFBC was also active again and made a post yesterday.