We sent 41 wires out (thats not at all common) and the bank locked the wires down as a precautionary measure. I've spoken with them on the phone. Everything is fine and it should be lifted in a few minutes. I've submitted additional paperwork and Bitcoin is a new concept to these guys so it takes some time. We have been opening other accounts to prevent something like this from happening in the future. The wires are in the queue and it's on the bank to get it out. If something changes I'll update but it should be on it's way.
Jered
Topic: TradeHill - Who we are - page 2. (Read 42361 times)
I requested a wire 2 days ago, and it still shows as "in process". What is going on over there? Another shady outfit?
You do know they have a contact email right?Resolve it with them first.Then bitch on the forum.
E-mail? What is E-mail?
Thanks genius, I have sent several. Only after no response have I "bitched" on the forum.
I requested a wire 2 days ago, and it still shows as "in process". What is going on over there? Another shady outfit?
You do know they have a contact email right?Resolve it with them first.Then bitch on the forum.
I requested a wire 2 days ago, and it still shows as "in process". What is going on over there? Another shady outfit?
Is it normal that BTC withdrawals from Tradehill take 24 hours (and still no money in sight here)? My funds are "reserved" in account, I get no email response to my inquiries, status is "In Process" for 24 hours now...
I guess that is the last time I added funds to TH, but I would still like to know how long BTC withdrawals are supposed to be? And when do I see my money. It takes about 20 minutes from MtGox, 1 hour max. Do you first mine the coins before sending them out?
I guess that is the last time I added funds to TH, but I would still like to know how long BTC withdrawals are supposed to be? And when do I see my money. It takes about 20 minutes from MtGox, 1 hour max. Do you first mine the coins before sending them out?
It is now past 6pm EDT. I have no idea what I should do here. I needed the withdrawal asap. That is why I went for the same day. This has not beed 27 hours since I put the withdrawal through.
I ask.
What am I suppose to do?
I ask.
What am I suppose to do?
I believe someone contacted your through PM or email but if not let me know and I'll look in to it right now. We switched to a new account (within the same bank) and it caused a delay on the wires. We've opened additional accounts so in the future if we transition we will have several backup accounts to send wires from and prevent a delay.
Jered
It is now past 6pm EDT. I have no idea what I should do here. I needed the withdrawal asap. That is why I went for the same day. This has not beed 27 hours since I put the withdrawal through.
I ask.
What am I suppose to do?
I ask.
What am I suppose to do?
Ok. Is there something wrong at tradehill? I have gotten no response from email, skype, PM.
I would just like to know what is going on please.
I would just like to know what is going on please.
AUD / ILS are now live.
We should have an announcement very soon on SEPA.
-Jered
We should have an announcement very soon on SEPA.
-Jered
Hey Jered,
Were you saying that ILS (Israeli Shekels) were live? This would be great news, but on your site I'm still getting that Shekels aren't supported yet.
Hi Ben-Abuya,
We were about to launch ILS but our partner got cold feet. We are still in search of an excellent Israel partner so feel free to PM me or send an email to [email protected] with 'Partner - Israel' in the title.
We can take it from there.
Thanks,
Adam - Tradehill
AUD / ILS are now live.
We should have an announcement very soon on SEPA.
-Jered
We should have an announcement very soon on SEPA.
-Jered
Hey Jered,
Were you saying that ILS (Israeli Shekels) were live? This would be great news, but on your site I'm still getting that Shekels aren't supported yet.
Hi Oldminer,
Within three weeks.
Thanks,
Jered
thanks Jered,
looking forward to it in anticipation. It looks extremely professional. And if the front end works as half as good as it looks, I think you will have traders moving over in droves. Hopefully Bitcoin price will be in a bullish period when the new site goes live too
As part of customer service, can you please stop using the phrase 'going forward'?
Thank you for the suggestion.I will synergistically remove 'going forward' from my lexicon.
In all seriousness you're going to get a different vocabulary from each of us.
A lot of my vocabulary came from the Marines while Adam's comes from corporate NYC.
-Jered
"I will synergistically remove 'going forward' from my lexicon."
ROFLMAO -- Thinkin' outside the [Alpaca] sock.
I just read this whole thread and also love your customer service and professional replies. At the moment I don't trade on the exchanges, but if I were to start, I would fully explore/consider TH for this simple fact, alone.
TradeHill:
Hi Jered,
any eta as to when the new site comes online?
any eta as to when the new site comes online?
Hi Oldminer,
Within three weeks.
Thanks,
Jered
how long does it take to withdraw funds from tradehill to dwolla?
Hi Bitbot,
Typically 2-3 hours. Depending on the time of withdrawal (like 2AM EDT) it could take up to 6 hours. We just did schedules for 24/7 coverage so we can meet our 3 hour cadence even at 2AM EDT.
We maintain a manual component on withdrawals/deposits for security reasons. For example, we caught two Dwolla hackers just this week as a result of human observation and cross checking certain names with our 'Watchlist'.
Thanks,
Adam - Tradehill
how long does it take to withdraw funds from tradehill to dwolla?
Hi Jered,
any eta as to when the new site comes online?
any eta as to when the new site comes online?
Hi Adam, I'm impressed with the new layout, can't wait to try it out.
I have some suggestions.
1. The trading chart does not look good when viewed on a screen in portrait mode.
2. There are too many empty markets. This looks very unprofessional. Better to only
have markets that have liquidity visible, and add the others later.
Right now your site looks like an unfinished Beta version. You really need to brush up the design. Is it really five people working on this site? What are they all doing?
1. The trading chart does not look good when viewed on a screen in portrait mode.
2. There are too many empty markets. This looks very unprofessional. Better to only
have markets that have liquidity visible, and add the others later.
Right now your site looks like an unfinished Beta version. You really need to brush up the design. Is it really five people working on this site? What are they all doing?
Hi Man of Town,
See parts of our new layout here : http://forum.bitcoin.org/index.php?topic=27731.msg349208#msg349208
Feedback is welcome so let us know what you think.
All five people you mention are not solely working on the site. I have a banking and finance consulting business which also keeps me busy. Our lead software developer is based in San Fran and he just moved into a new office for his development business.
Thanks again for your interest!
Regards,
Adam - TradeHill
I have some suggestions.
1. The trading chart does not look good when viewed on a screen in portrait mode.
2. There are too many empty markets. This looks very unprofessional. Better to only
have markets that have liquidity visible, and add the others later.
Right now your site looks like an unfinished Beta version. You really need to brush up the design. Is it really five people working on this site? What are they all doing?
1. The trading chart does not look good when viewed on a screen in portrait mode.
2. There are too many empty markets. This looks very unprofessional. Better to only
have markets that have liquidity visible, and add the others later.
Right now your site looks like an unfinished Beta version. You really need to brush up the design. Is it really five people working on this site? What are they all doing?
Any word on SEPA transfers? Will they be implemented anytime soon? 45 dollars+bank fees for an international transfer is rather expensive, just sayin'. I'd think TradeHill is mostly useless to quite a lot of people in Europe just because of this.
SEPA is 2nd only to security on our list.
US bank fees are so much higher than they need to be.
One more reason to use Bitcoin.
AUD / ILS are now live.
We should have an announcement very soon on SEPA.
-Jered
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