Trustdice.win cancels winning bets | Bitcointalksearch.org

TanyaSSS

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Quote from: Pmalek on February 23, 2023, 02:19:03 PM

Quote from: Mahdirakib on February 23, 2023, 10:00:08 AM

I believe that OP won't get any help from those mediations centers. Because OP and his so called friend placed bet on two hands in a single round of the Baccarat game.

I don't think it either and I said so in my first post in this thread.

Quote from: Pmalek on February 18, 2023, 12:33:56 PM

@TanyaSSS
If you believe you have a case against the casino or the game provider, take it up with a 3rd-party mediator. But I don't think you have a chance if they can prove two bets coming from the same IP, on the same game session, on opposite results.

The only thing that has changed in the meantime is the fact that OP said they weren't using the same IP. Could it be a case of one of them using VPN from the same location? Who knows. The information that they would bet on opposite results in the same round coupled with OP being banned from the sportsbook immediately after registering an account makes me not trust him/her. For the record I don't trust TrustDice either, but that's a different story that won't cloud my judgement for this case.

If simultaneous bets are not allowed, what is the reason for canceling winning bets while losing bets remain in effect? Then cancel the losing one, what a mess.
I already wrote a hundred times above that I was not originally going to play in the casino, the stupid rules of trustdyce made me do it

Pmalek

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Quote from: Mahdirakib on February 23, 2023, 10:00:08 AM

I believe that OP won't get any help from those mediations centers. Because OP and his so called friend placed bet on two hands in a single round of the Baccarat game.

I don't think it either and I said so in my first post in this thread.

Quote from: Pmalek on February 18, 2023, 12:33:56 PM

@TanyaSSS
If you believe you have a case against the casino or the game provider, take it up with a 3rd-party mediator. But I don't think you have a chance if they can prove two bets coming from the same IP, on the same game session, on opposite results.

The only thing that has changed in the meantime is the fact that OP said they weren't using the same IP. Could it be a case of one of them using VPN from the same location? Who knows. The information that they would bet on opposite results in the same round coupled with OP being banned from the sportsbook immediately after registering an account makes me not trust him/her. For the record I don't trust TrustDice either, but that's a different story that won't cloud my judgement for this case.

Mahdirakib

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Quote from: Pmalek on February 22, 2023, 12:38:29 PM

~snip~

I believe that OP won't get any help from those mediations centers. Because OP and his so called friend placed bet on two hands in a single round of the Baccarat game. Which isn't allowed in the Baccarat game. But he tried to do it by using two different casinos. OP said that he and his friend used different IP to place bets, which was a smart move. I think the game provider somehow caught his smart move. It was unfortunate that the provider has rejected his winning bet.

Quote from: TanyaSSS on February 22, 2023, 12:02:35 PM

Quote from: Mahdirakib on February 22, 2023, 09:14:41 AM

I'm wondering why you took risk and placed a $500 bet in Baccarat game! Did your friend also placed $500 bet on the opposite hand in other casino?

Yes, I had to scroll through the x5 deposit, we decided to do it this way with a friend, no one lost anything in the end

EthMcEthPants

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Bit shady that only one side of the bet was refunded but seems like you were definitely in breach of some T&Cs by trying to play both sides to bypass wager requirements

Pmalek

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Quote from: TanyaSSS on February 21, 2023, 02:44:58 PM

And how to start an argument?

Not an argument, but a complaint with a service like AskGamblers. You can check the Trustdices' history of AskGamblers complaints here.
Alternatively, maybe Casino Guru or LCB.org can be of assistance. Register on the sites and research how to submit a complaint.

TanyaSSS

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Quote from: Mahdirakib on February 22, 2023, 09:14:41 AM

Quote from: Pmalek on February 21, 2023, 02:40:41 PM

Have you spoken with Coinbox1, the casinos' forum representative? He may or may not want to be of help.

I asked about this issue to TrustDice representative and he has given a response in their ANN thread today.

Quote from: Coinbox1 on February 22, 2023, 02:02:35 AM

The game provider has given us a very broad response, which we have provided to the player. Unfortunately after analyzing our NDA restrictions in our contract with them, we found that we are not permitted to disclose it in a public forum. Overall, we neither have a clear idea why the game provider thinks it was necessary to rejected the bet.

But after reading the player's descriptions of their behaviors, my personal observation is the same as yours. Since they have placed opposite bets in the same round of the same game with the same provider at only different online casinos, it could be easily detected by the game provider as fraudulent and collusive behavior, therefore getting the bet voided. It looks like player collusion being found.

Based on their statement, the game provider has rejected the bet. But they haven't told the exact reason of rejecting the bet to TrustDice team. They have forwarded the game provider response to the OP. He should reach the game provider to know the exact reason.

Quote from: TanyaSSS on February 21, 2023, 02:44:58 PM

~snip~

TrustDice team suggested you to play the Dice or Crash game which has 1.5% house edge. You could easily complete the rollover requirements of your deposited amount by using wagering strategies in those games. I'm wondering why you took risk and placed a $500 bet in Baccarat game! Did your friend also placed $500 bet on the opposite hand in other casino?

If we were engaged in allegedly "fraudulent" actions, from what fright is the losing bet calculated as a loss, and the winning one as a refund, what nonsense is this?
Yes, I had to scroll through the x5 deposit, we decided to do it this way with a friend, no one lost anything in the end

Mahdirakib

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Quote from: Pmalek on February 21, 2023, 02:40:41 PM

Have you spoken with Coinbox1, the casinos' forum representative? He may or may not want to be of help.

I asked about this issue to TrustDice representative and he has given a response in their ANN thread today.

Quote from: Coinbox1 on February 22, 2023, 02:02:35 AM

The game provider has given us a very broad response, which we have provided to the player. Unfortunately after analyzing our NDA restrictions in our contract with them, we found that we are not permitted to disclose it in a public forum. Overall, we neither have a clear idea why the game provider thinks it was necessary to rejected the bet.

But after reading the player's descriptions of their behaviors, my personal observation is the same as yours. Since they have placed opposite bets in the same round of the same game with the same provider at only different online casinos, it could be easily detected by the game provider as fraudulent and collusive behavior, therefore getting the bet voided. It looks like player collusion being found.

Based on their statement, the game provider has rejected the bet. But they haven't told the exact reason of rejecting the bet to TrustDice team. They have forwarded the game provider response to the OP. He should reach the game provider to know the exact reason.

Quote from: TanyaSSS on February 21, 2023, 02:44:58 PM

~snip~

TrustDice team suggested you to play the Dice or Crash game which has 1.5% house edge. You could easily complete the rollover requirements of your deposited amount by using wagering strategies in those games. I'm wondering why you took risk and placed a $500 bet in Baccarat game! Did your friend also placed $500 bet on the opposite hand in other casino?

TanyaSSS

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Quote from: Pmalek on February 21, 2023, 02:40:41 PM

Quote from: TanyaSSS on February 21, 2023, 06:40:52 AM

As I have said more than once, I registered in order to bet on sports, which after registering and making a deposit I could not do for reasons unknown to me (support did not specify to me for what reasons).

Where have you played in the past and before registering an account with TrustDice? Somehow I doubt that this is your first experience with a sportsbook, but I could be wrong. Do you have accounts on other sportsbooks (crypto or fiat) where you have been banned or limited for whatever reason?

Have you spoken with Coinbox1, the casinos' forum representative? He may or may not want to be of help.
I can only repeat what I already said. Contact a mediator service and start a dispute against the casino. I am not sure what you are waiting for.

Of course I've played on other sites, but this is my first time naturally. I have not been blocked anywhere before
Thank you, I wrote to him in private messages.
And how to start an argument?
Support replied, by the way, no wonder, scammers are scammers

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Pmalek

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Quote from: TanyaSSS on February 21, 2023, 06:40:52 AM

As I have said more than once, I registered in order to bet on sports, which after registering and making a deposit I could not do for reasons unknown to me (support did not specify to me for what reasons).

Where have you played in the past and before registering an account with TrustDice? Somehow I doubt that this is your first experience with a sportsbook, but I could be wrong. Do you have accounts on other sportsbooks (crypto or fiat) where you have been banned or limited for whatever reason?

Have you spoken with Coinbox1, the casinos' forum representative? He may or may not want to be of help.
I can only repeat what I already said. Contact a mediator service and start a dispute against the casino. I am not sure what you are waiting for.

TanyaSSS

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Hi everyone, I was away for a few days, I didn't have a chance to answer.
As I have said more than once, I registered in order to bet on sports, which after registering and making a deposit I could not do for reasons unknown to me (support did not specify to me for what reasons). Naturally, I wasn't going to do anything else on this site, so I wanted to withdraw a deposit, but I couldn't do it because of the x5 wager rule, I had to play in a casino
Regarding the simultaneous bet by me and a friend on different outcomes (player and banker), as I said, a friend played at all in BC Pinnacle, he played from another IP, so there should be no questions here. Even if it somehow violates any rules, then why was a refund of the winning bet made, and the loss remained a loss, what nonsense?)
I will also say, when scrolling the deposit of my x5, yes, I won further and lost, but I was not going to play at all initially, trustdice did not give me a choice. And they canceled my winning bet, as if in this claim
To date, there is still no response from support, the complaint remains valid

livingfree

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Quote from: Pmalek on February 20, 2023, 02:02:23 PM

Quote from: livingfree on February 20, 2023, 09:51:29 AM

As for the wagering requirements for withdrawal, AFAIK, most casinos don't require any minimum amount or if there's a minimum amount per wager. That's only really small amount to be thought of it just to comply for it.

I am not really sure what you were trying to say with these two sentences. Maybe you can try again? 99.99% of online casinos and sportsbooks have wagering requirements. You can't just deposit and withdraw money for free. They are not laundering services or mixers. If you deposit $100, be sure that you will have to wager at least $50 and maybe even $200 before being allowed to withdraw. That's what rollover requirements from 0.5x to 2x look like.

I mean about the withdrawal, the wagering requirement is just all about wagering and the amount needed to wager ain't that much.

You said it correctly about the depositing and withdrawing it on an instant without doing anything on that casino. There have been complaints from new in crypto casinos that did that.

They deposit and when they try to withdraw without doing anything like wagering and playing some games, they have been asked to do KYC and that's where they complain that the casino asks them for KYC because they're not aware of their policies.

But in the first place, they thought that they can launder through them and the casino isn't aware of them.

Plaguedeath

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Quote from: Agbe on February 20, 2023, 04:17:38 PM

But you have to know that you must loss games in casino so if your wins is not up to that withdraw big amount then you don't have to panic.

What did you saying? no one will gambler if they're know they must loss lol, not all gambler will lose, some people will still making profit although it won't last long. Wager requirement doesn't always make you lose, but it's their rules and of course since you've deposit your money to the casino, you must to play. When you won big amount money, there's no point to panic, as long as you didn't anything wrong and fine to submit KYC, you will able to withdraw your winnings.

Agbe

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Nobody need to be trusted except yourself. In some cases even yourself can not be trusted. Trustdice was one of my best casino in the casino world and I was not expecting them to do the otherwise. There is misunderstanding in between. If they restricted you to withdraw at least they would have explained it clearly the reason of that action, only that would give them a good name. The amount that is lost compare to the one successfully withdraw is big. Out of $600 you tried to withdraw only $59. Aba this much. But you have to know that you must loss games in casino so if your wins is not up to that withdraw big amount then you don't have to panic.

Pmalek

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Quote from: livingfree on February 20, 2023, 09:51:29 AM

As for the wagering requirements for withdrawal, AFAIK, most casinos don't require any minimum amount or if there's a minimum amount per wager. That's only really small amount to be thought of it just to comply for it.

I am not really sure what you were trying to say with these two sentences. Maybe you can try again? 99.99% of online casinos and sportsbooks have wagering requirements. You can't just deposit and withdraw money for free. They are not laundering services or mixers. If you deposit $100, be sure that you will have to wager at least $50 and maybe even $200 before being allowed to withdraw. That's what rollover requirements from 0.5x to 2x look like.

livingfree

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Quote from: Wiwo on February 18, 2023, 04:21:33 PM

Quote from: livingfree on February 18, 2023, 03:22:06 PM

Reading all of everyone's thought made me understand what the situation really is. @OP, most casinos won't just allow you to withdraw back whenever you're able to successfully deposit. It's either you obey to the rule they implement by wagering at any game that they have with exact times.

Also, some might even require you for KYC if you just made a deposit and tried to withdraw because they may think that you're using them just to do some laundry.

That is it, due to AML laws that have been strictly followed by casinos, most of them have included in their T&C of no withdrawal of deposit unless it meet the wager requirements, and trust dice and other casinos followed this law strictly but have limited the wagering requirement compared to other balances such as bonuses that have 40x wager requirement or even higher.
-ops getting a 5x wager requirement is still a commendable offer from trusdice, but still ops said he lost multiple bets trying to meet the wager requirements which is bad for him.

Yeah, that should be understood by those people that might try to deposit and then quickly try to withdraw their money. The reason that they've been doing that because the law is also strict on them.

As for the wagering requirements for withdrawal, AFAIK, most casinos don't require any minimum amount or if there's a minimum amount per wager. That's only really small amount to be thought of it just to comply for it.

Wiwo

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Quote from: Pmalek on February 19, 2023, 03:07:47 AM

To avoid showing the world their incompetency, they decide to not talk with the Bitcointalk community about scam accusations.

Trying to ignore accusations by avoiding engagement in deep details communication with the community is a clear sign of incompetency and a shady mindset set, this is not a good practice for a casino that is looking for ways to grow its popularity and reputation.
-Many will think trust dice could be trusted, but recent events and happening have suggested otherwise.
-and going forward I think dealing with the casino is a high risk to take at the moment since if anything happens along the way, the player may not get replies since their avoiding getting engage in communication with players that have complaints.

wiss19

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Quote from: Wiwo on February 18, 2023, 01:58:24 PM

I believe that is the case here, the ops bets were cancelled because of possible abuse of the casino T&C and since the ops have all his bets then cancelled, he was free to wager a small amount 5x before he can withdraw the deposit, I don't see any big deal in this because of ops is as good as he claims, he should have won the subsequent games not being left with only $59 withdrawable balance.
-Something doesn't sound right with ops claims and only the support can explain better, because they will have more proof to support the decision.

He says that he was required to wager the deposit amount 5x, which means, if he deposited $500, he must have a total wagered amount of $2,500 which is 5x of $500, but, in the process of reaching that threshold, he lost his capital and only $59 remained for him to withdraw from his initial deposit and after all the wins and losses.

About the cancelled bets, the support, as shown in the screenshots he included, has told him that the bets were cancelled by the game provider and that the initial bet amount has been refunded to him. So, there's also a possibility that the amount was refunded but since he was still placing bets, he didn't notice that.

Pmalek

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Quote from: coinerer on February 18, 2023, 10:45:46 PM

Trustdice is a trusted and reputable casino...

No, not really. They might be in the right in this case, but I personally wouldn't trust them with a penny. The person representing them on this forum (Coinbox1) is incompetent and/or a proven liar. It's a long thread to read through, but if you are interested, do it when you have some time: Trustdice.win , UPD: TRUSTDICE SCAM, 2138$ USDT confiscated. It's worth noting that the issue got solved in the meantime due to the players persistence and the fact it was proven TrustDice was lying.

Read my trust rating as well and you will see that if one of their players opens a scam accusation against TrustDice, the casino won't participate in resolving the case on the forum. They already made the mistake of posting what they believed was proof that a player was cheating. But like I said, they don't know how sports betting works, and it didn't take a long time before someone proved that. To avoid showing the world their incompetency, their decision is to not talk with the Bitcointalk community about scam accusations.

Mr. Magkaisa

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- Therefore, you still haven't gotten what you want to happen because of the response from the gambling platform's support. The only thing I don't understand is why it takes so long for the provider to respond to the support of the gambling platform.

So it's not clear why you had an issue because it always says that your account was rejected at that casino. I hope you get what you are looking for with this site. And honestly, it hard to believed that Trustdice did something wrong with you mate.

coinerer

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Quote from: TanyaSSS on February 17, 2023, 11:22:02 AM

~~~~

Trustdice is a trusted and reputable casino site and not only you gamble here millions of gamblers gamble here and I have never received any complaints about Trustdice before I think you violated some rules due to which your bet was rejected maybe it was With the casino site's auto function the site's security system sensed that you were trying to defy the rules which led to your bet being rejected so you can't just blame Trustdice. And when you spoke to support they cleared you up and no one other than you is making such a complaint so don't see any reason to take it seriously.

Topic: Trustdice.win cancels winning bets (Read 582 times)