This is really not good and if everything the OP said was true, then i must call it a day light robbery on the part of trustdice, this casino happens to be one the most reputable casinos on this forum, I don't understand why they would treat a customer the way they did, first, I never knew that trustdice was among the casinos that need users to wager a certain amount off their deposit before they are allowed to withdraw, with this knowledge alone, I personally plus friends I know would never try playing on their casino.
I like casinos that are free and fair, allow users to withdraw their money if for any reason, they change their mind about playing on your casino, why force the user to play games he or she was not prepared to play all to meet wagering requirement so as to be able to withdraw?
Not a good rule and am really pissed with it.
Topic: Trustdice.win cancels winning bets - page 3. (Read 556 times)
legendary
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Listen, the question now is not that I did not read the rules, but that my winnings were not paid to me when my friend's loss was successfully counted (the answer to why we did it together is just a friend was sitting at my house and we had so much fun, it seems to me it is not forbidden)
If you’re not confident with the other games, then why wage a huge amount? Probably you’re expecting for a beginners luck and the result is not good, though the site should credit your winnings regardless of the error from the game because its not your fault anymore and you just play the game as they instructed. Restricting you from playing sports bet seems to be unclear for me, I don’t know why there’s a need to restrict you the support should tell you why.
The OP only played to clear out the 5x wager to be able to withdraw his money but he lose more in the process and ended up withdrawing 59 dollars only. It's sad but at least he still get out with something. That is a little better than being completely scammed by the casino.I won't put all the blame to trustdice because they already said their side and then the OP didn't also read their terms and conditions when it comes to depositing and then immediately withdrawing the funds. This rule is also seen other casinos and it was implemented to prevent the money launderers. There are also reasons on why we are restricted from placing a sport bet. It could be that the OP is doing arbitrage betting and we know that this is illegal.
the time and we do know that it is really that a default thing that all of casinos does really have that wagering requirement on the time that you do make out deposits considering about money laundering issues.
Its been a standard and for those noobs who do thrown out accusations just because they had missed out on reading up the terms which they do just make themselves look like clowns.
Trustdice had been on this market for a while now and its not im siding with them but they do have that reputation that been built up for a long time now.
My story is that I registered on this site to place bets on sports events. After registration, I made a deposit of $ 600
But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager.
I quite not understand why they should restrict your access into sport betting which was your idea reason for depositing your funds, and yet still canceling your winning after a successful game play. I'm sorry mate, because I know Trustdice to be a reputable casino and I have been using it for quite some months now without any issue. So I will suggest, how about you dm Sir "Hampuz" who currently managing their signature campaign here on the forum, if he could be of help to you in any way.But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager.
Meanwhile, the Trustdice said that they don't have full control because they also waiting for the game provider which is where they rely on. If the game provider cancels the bets, the casino has nothing to do. I think OP must move on and accept the fact, there is nothing to lose with him, the money was refunded only the winning bet was canceled. Try to move into other gambling casinos if you don't comfortable in that casino, they will surely let your money be withdrawn in the first place.
If you’re not confident with the other games, then why wage a huge amount? Probably you’re expecting for a beginners luck and the result is not good, though the site should credit your winnings regardless of the error from the game because its not your fault anymore and you just play the game as they instructed. Restricting you from playing sports bet seems to be unclear for me, I don’t know why there’s a need to restrict you the support should tell you why.
The OP only played to clear out the 5x wager to be able to withdraw his money but he lose more in the process and ended up withdrawing 59 dollars only. It's sad but at least he still get out with something. That is a little better than being completely scammed by the casino.I won't put all the blame to trustdice because they already said their side and then the OP didn't also read their terms and conditions when it comes to depositing and then immediately withdrawing the funds. This rule is also seen other casinos and it was implemented to prevent the money launderers. There are also reasons on why we are restricted from placing a sport bet. It could be that the OP is doing arbitrage betting and we know that this is illegal.
OP, a friendly advice: avoid making consecutive posts in a row, it's against forum rules.
I don't know why the odds provider limited or restricted your account as you didn't provide much info about your sports bets, but I'm curious to know why your friend played the same game as you and bet on the opposite outcome! The answer to this question may be the reason why your bet got voided by the game provider.
I don't know why the odds provider limited or restricted your account as you didn't provide much info about your sports bets, but I'm curious to know why your friend played the same game as you and bet on the opposite outcome! The answer to this question may be the reason why your bet got voided by the game provider.
You should begin with little investment for the safer side.Because in many countries,600$ is the big money for sure.Trust dice should concentrate on the error ,instead of saying.Certain player is the restricted for sports bet.All should be treated equal for the game platform.Secondly this website should allow all people to withdraw the funds,if they not ready to play.Website should not force to play the game.
It's one thing to lose them, even if you understand the sport and know all the risks, it's another when you can't do it, and you are forced to bet money in the casino, as you said in principle.
My story is that I registered on this site to place bets on sports events. After registration, I made a deposit of $ 600
But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager.
I quite not understand why they should restrict your access into sport betting which was your idea reason for depositing your funds, and yet still canceling your winning after a successful game play. I'm sorry mate, because I know Trustdice to be a reputable casino and I have been using it for quite some months now without any issue. So I will suggest, how about you dm Sir "Hampuz" who currently managing their signature campaign here on the forum, if he could be of help to you in any way. But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager.
You should begin with little investment for the safer side.Because in many countries,600$ is the big money for sure.Trust dice should concentrate on the error ,instead of saying.Certain player is the restricted for sports bet.All should be treated equal for the game platform.Secondly this website should allow all people to withdraw the funds,if they not ready to play.Website should not force you to play the game.
It's one thing to lose them, even if you understand the sport and know all the risks, it's another when you can't do it, and you are forced to bet money in the casino, as you said in principle.
-But then I don't know why trustdice would treat the player in that manner and I don't know what his offenses are that result in bet rejection after winning because that act is a clear violation of the player's right and if the player have evidence he may have a case to prove against trust dice.
-Because why we are mising in understanding the ops complaints is because of lack of evidence aside from the screenshot shared by ops.
It's one thing to lose them, even if you understand the sport and know all the risks, it's another when you can't do it, and you are forced to bet money in the casino, as you said in principle.
Maybe you did avail their promo or bonuses when you deposited that's why they require you to wager based on the amount x5 which will be the wager amount that you have to reach. I don't see any reason why you won't be able to withdraw if you didn't apply to any promo or bonuses in their platform. If they did and you didn't even apply to any bonuses or promos then they are being suspicious in my opinion mostly a way to make the player lose all the funds like what happen to you instead of withdrawing $600 and you only withdraw $59. You should begin with little investment for the safer side.Because in many countries,600$ is the big money for sure.Trust dice should concentrate on the error ,instead of saying.Certain player is the restricted for sports bet.All should be treated equal for the game platform.Secondly this website should allow all people to withdraw the funds,if they not ready to play.Website should not force to play the game.
It's one thing to lose them, even if you understand the sport and know all the risks, it's another when you can't do it, and you are forced to bet money in the casino, as you said in principle.
Disregard attitude, they also wish you a "good day" ..
You can give them that since you threatened to call them scammers if they don't give the money back, despite them asking for some time to consult the provider
You should begin with little investment for the safer side.Because in many countries,600$ is the big money for sure.
I suspect OP also thinks it's big money, otherwise we wouldn't have all these screenshots and withdrawing of mere $59. Someone who thinks $600 is a low bet wouldn't bother to try saving $59 from the casino before being able to resolve the case.
As I said, they did not have a normal dialogue, only after threatening to write here and calling them scammers. they created an appeal to the provider. However, they said the maximum response was 24 hours, it's been 72 at least.
Disregard attitude, they also wish you a "good day" ..
You can give them that since you threatened to call them scammers if they don't give the money back, despite them asking for some time to consult the provider
You should begin with little investment for the safer side.Because in many countries,600$ is the big money for sure.
I suspect OP also thinks it's big money, otherwise we wouldn't have all these screenshots and withdrawing of mere $59. Someone who thinks $600 is a low bet wouldn't bother to try saving $59 from the casino before being able to resolve the case.
You should begin with little investment for the safer side.Because in many countries,600$ is the big money for sure.Trust dice should concentrate on the error ,instead of saying.Certain player is the restricted for sports bet.All should be treated equal for the game platform.Secondly this website should allow all people to withdraw the funds,if they not ready to play.Website should not force to play the game.Every one had right to withdraw the funds at anytime.Because it’s the gamblers right given in many of the trusted website.
I went through the entire chats from the OP and I really don't see any reason why you should be beating yourself over rejectii your bets but my question is would have taken this thing so personal of the game was lost?
Just a concerned question and I just wanted you to answer it sincerely and let your conscience do the judgement for you.
The trustdice team and it's customer support isna very active one and I love the fact that they took so much time to respond to you and tried their best to satisfy your quest and it seems you weren't even ready to listen to them.
To the best of my knowledge, I think bets can only be rejected by the game provider and I think you should also take out your time to read the trustdice terms and conditions.
Just a concerned question and I just wanted you to answer it sincerely and let your conscience do the judgement for you.
The trustdice team and it's customer support isna very active one and I love the fact that they took so much time to respond to you and tried their best to satisfy your quest and it seems you weren't even ready to listen to them.
To the best of my knowledge, I think bets can only be rejected by the game provider and I think you should also take out your time to read the trustdice terms and conditions.
Yes, because I registered for the purpose of sports betting, but I couldn’t do it, and they didn’t let me withdraw the deposit, I even asked to do it with a commission, support didn’t make any concessions. If only I lost money in the casino. Therefore, yes, first of all, with what fright did they cancel the winnings at all? And the loss left the loser?
I would not create this topic here at all, but the fact of fraud is obvious, not the payment of winnings.
I went through the entire chats from the OP and I really don't see any reason why you should be beating yourself over rejectii your bets but my question is would have taken this thing so personal of the game was lost?
Just a concerned question and I just wanted you to answer it sincerely and let your conscience do the judgement for you.
The trustdice team and it's customer support isna very active one and I love the fact that they took so much time to respond to you and tried their best to satisfy your quest and it seems you weren't even ready to listen to them.
To the best of my knowledge, I think bets can only be rejected by the game provider and I think you should also take out your time to read the trustdice terms and conditions.
Just a concerned question and I just wanted you to answer it sincerely and let your conscience do the judgement for you.
The trustdice team and it's customer support isna very active one and I love the fact that they took so much time to respond to you and tried their best to satisfy your quest and it seems you weren't even ready to listen to them.
To the best of my knowledge, I think bets can only be rejected by the game provider and I think you should also take out your time to read the trustdice terms and conditions.
In addition, Trustdyce support contacted the provider only on the 4th attempt (after my "manipulative words" that I will write on bitcointalk", I can attach screenshots, but there is a different language of communication with them (Russian)
They brazenly told me that the rate was returned, they didn’t give any reasons, and they didn’t care
What rate was return, I won't get you because you previously said that you were able to withdraw only $59 after you were forced to wager the total amount of $600 you deposited.They brazenly told me that the rate was returned, they didn’t give any reasons, and they didn’t care
-do you mean your entire wagered balance was returned to you as a cashback when you complained or what do you mean by that, I will like to read youd reply so that I can know in detail what yoh really mean in your last statement.
I started playing at this casino and put the first 500 dollars, which were returned for an unknown reason (the bet was winning), this is my claim, so that they credited the winnings to me 500$, so I just played there to scroll the deposit x5 according to their requirements, then I played, then I lost, in the end there were 59$
In addition, Trustdyce support contacted the provider only on the 4th attempt (after my "manipulative words" that I will write on bitcointalk", I can attach screenshots, but there is a different language of communication with them (Russian)
They brazenly told me that the rate was returned, they didn’t give any reasons, and they didn’t care
What rate was return, I won't get you because you previously said that you were able to withdraw only $59 after you were forced to wager the total amount of $600 you deposited.They brazenly told me that the rate was returned, they didn’t give any reasons, and they didn’t care
-do you mean your entire wagered balance was returned to you as a cashback when you complained or what do you mean by that, I will like to read youd reply so that I can know in detail what yoh really mean in your last statement.
https://i.ibb.co/5rWbrBr/Screenshot-1.jpg
https://i.ibb.co/nC0w4CD/Screenshot-2.jpg
https://i.ibb.co/D9dsGDS/Screenshot-3.jpg
https://i.ibb.co/JcCBbHW/Screenshot-4.jpg
https://i.ibb.co/wsyPcQj/Screenshot-5.jpg
https://i.ibb.co/TrChcPd/Screenshot-6.jpg
https://i.ibb.co/Yk9dbFG/Screenshot-7.jpg
https://i.ibb.co/GtgYKnY/Screenshot-8.jpg
Disregard attitude, they also wish you a "good day" ..
https://i.ibb.co/nC0w4CD/Screenshot-2.jpg
https://i.ibb.co/D9dsGDS/Screenshot-3.jpg
https://i.ibb.co/JcCBbHW/Screenshot-4.jpg
https://i.ibb.co/wsyPcQj/Screenshot-5.jpg
https://i.ibb.co/TrChcPd/Screenshot-6.jpg
https://i.ibb.co/Yk9dbFG/Screenshot-7.jpg
https://i.ibb.co/GtgYKnY/Screenshot-8.jpg
Disregard attitude, they also wish you a "good day" ..
I will quote from your post so that your screenshots can be seen.
Casino itself can not cancel bets, the gameplay takes place on the side of the provider. But really wonder why one casino canceled your bet, and the other casino accepted it and paid the winnings.
Casino itself can not cancel bets, the gameplay takes place on the side of the provider. But really wonder why one casino canceled your bet, and the other casino accepted it and paid the winnings.
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