That's the reason why I prefer to play in-house games.
The third-party game providers always have excuses to cancel my bets.
Topic: Trustdice.win cancels winning bets - page 2. (Read 493 times)
My story is that I registered on this site to place bets on sports events. After registration, I made a deposit of $ 600
But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager.
I quite not understand why they should restrict your access into sport betting which was your idea reason for depositing your funds, and yet still canceling your winning after a successful game play. I'm sorry mate, because I know Trustdice to be a reputable casino and I have been using it for quite some months now without any issue. So I will suggest, how about you dm Sir "Hampuz" who currently managing their signature campaign here on the forum, if he could be of help to you in any way.But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager.
But here I'm sure they must have their own reasons for doing something like that.
Maybe the advice you give can be used by him to be able to solve the problem and of course Mr. *Hampuz* can help happily because it is also for the sake of the reputation of the casino whose signature campaign promotion he manages.
Whatever the end result will be, I hope he can accept it gracefully and not worry about this anymore.
It's one thing to lose them, even if you understand the sport and know all the risks, it's another when you can't do it, and you are forced to bet money in the casino, as you said in principle.
Maybe you did avail their promo or bonuses when you deposited that's why they require you to wager based on the amount x5 which will be the wager amount that you have to reach. I don't see any reason why you won't be able to withdraw if you didn't apply to any promo or bonuses in their platform. If they did and you didn't even apply to any bonuses or promos then they are being suspicious in my opinion mostly a way to make the player lose all the funds like what happen to you instead of withdrawing $600 and you only withdraw $59.
As I said, they did not have a normal dialogue, only after threatening to write here and calling them scammers. they created an appeal to the provider. However, they said the maximum response was 24 hours, it's been 72 at least.
Be patient, you may have to wait a little longer. From my personal experience, I can tell you that it can take up to 1 month to get a response from a provider.
It's always frustrating when honestly received winnings are not paid out.
We all know that when providers restrict our accounts, they don't provide an explanation or reason for us to know our mistakes or any rule that we have violated which is unfair on our part. I think it is something that they should fix so players will be aware and concious not breaking the rules. Trustdice is surely finding ways already how to fix your problem by reaching out to the provider. I hope you could have your problem solved, Op.
-The best thing for ops is to keep in touch with the team, and always back his responses with enough evidence.
-Sending a weekly reminder will also help to escalate the report to the team.
-contacting their representative here also can help since ops stated that the casino made a move to resolve his issues when he mention to the forum in his previous tickets to support.
As I said, they did not have a normal dialogue, only after threatening to write here and calling them scammers. they created an appeal to the provider. However, they said the maximum response was 24 hours, it's been 72 at least.
Be patient, you may have to wait a little longer. From my personal experience, I can tell you that it can take up to 1 month to get a response from a provider.
It's always frustrating when honestly received winnings are not paid out.
We all know that when providers restrict our accounts, they don't provide an explanation or reason for us to know our mistakes or any rule that we have violated which is unfair on our part. I think it is something that they should fix so players will be aware and concious not to break the rules. Trustdice is surely finding ways already on how to fix your problem by reaching out to the provider. I hope you could have your problem solved, Op.
As I said, they did not have a normal dialogue, only after threatening to write here and calling them scammers. they created an appeal to the provider. However, they said the maximum response was 24 hours, it's been 72 at least.
Be patient, you may have to wait a little longer. From my personal experience, I can tell you that it can take up to 1 month to get a response from an provider.
It's always frustrating when honestly received winnings are not paid out.
In addition, Trustdyce support contacted the provider only on the 4th attempt (after my "manipulative words" that I will write on bitcointalk", I can attach screenshots, but there is a different language of communication with them (Russian)
They brazenly told me that the rate was returned, they didn’t give any reasons, and they didn’t care
What rate was return, I won't get you because you previously said that you were able to withdraw only $59 after you were forced to wager the total amount of $600 you deposited.They brazenly told me that the rate was returned, they didn’t give any reasons, and they didn’t care
-do you mean your entire wagered balance was returned to you as a cashback when you complained or what do you mean by that, I will like to read youd reply so that I can know in detail what yoh really mean in your last statement.
Well, I think every casino have some condition for your first withdrawal, or maybe for every withdraw, but I'm not sure if wagering 5x the deposit amount is good or it's too much. Platforms should make these tasks easier, but again, I believe they do this to prevent their platforms from the large amount of scammers that are almost everywhere these days.
I will like to admit your point here that it's possibly part of their own means in tackling scam, OP is not getting anything convincing yet about his experience for denial but i think he has made a bridge against their rules being a first timer, why not he take time to read their policy again, or maybe try to understand some of their rules concerning making withdrawals, deposit and wagering, they can't be accused since his money was refunded back.
In addition, Trustdyce support contacted the provider only on the 4th attempt (after my "manipulative words" that I will write on bitcointalk", I can attach screenshots, but there is a different language of communication with them (Russian)
They brazenly told me that the rate was returned, they didn’t give any reasons, and they didn’t care
What rate was return, I won't get you because you previously said that you were able to withdraw only $59 after you were forced to wager the total amount of $600 you deposited.They brazenly told me that the rate was returned, they didn’t give any reasons, and they didn’t care
-do you mean your entire wagered balance was returned to you as a cashback when you complained or what do you mean by that, I will like to read youd reply so that I can know in detail what yoh really mean in your last statement.
Well, I think every casino have some condition for your first withdrawal, or maybe for every withdraw, but I'm not sure if wagering 5x the deposit amount is good or it's too much. Platforms should make these tasks easier, but again, I believe they do this to prevent their platforms from the large amount of scammers that are almost everywhere these days.
Reading all of everyone's thought made me understand what the situation really is. @OP, most casinos won't just allow you to withdraw back whenever you're able to successfully deposit. It's either you obey to the rule they implement by wagering at any game that they have with exact times.
Also, some might even require you for KYC if you just made a deposit and tried to withdraw because they may think that you're using them just to do some laundry.
That is it, due to AML laws that have been strictly followed by casinos, most of them have included in their T&C of no withdrawal of deposit unless it meet the wager requirements, and trust dice and other casinos followed this law strictly but have limited the wagering requirement compared to other balances such as bonuses that have 40x wager requirement or even higher. Also, some might even require you for KYC if you just made a deposit and tried to withdraw because they may think that you're using them just to do some laundry.
-ops getting a 5x wager requirement is still a commendable offer from trusdice, but still ops said he lost multiple bets trying to meet the wager requirements which is bad for him.
@OP,
Do you mind archiving and sharing us your betting history from Trustdice? It is just to confirm that this was really your first time playing placing bets from them.
Usually bookmakers blocks you because you are winning to much. But it was the first time reading something about account being restricted by the "provider". Is this possible? Do you also have accounts from other casinos which are banned from sportsbetting?
About the baccarat issue, I hope you get the answer soon, however replies from providers are really slow. For now, you have to wait.
Do you mind archiving and sharing us your betting history from Trustdice? It is just to confirm that this was really your first time playing placing bets from them.
Usually bookmakers blocks you because you are winning to much. But it was the first time reading something about account being restricted by the "provider". Is this possible? Do you also have accounts from other casinos which are banned from sportsbetting?
About the baccarat issue, I hope you get the answer soon, however replies from providers are really slow. For now, you have to wait.
Reading all of everyone's thought made me understand what the situation really is. @OP, most casinos won't just allow you to withdraw back whenever you're able to successfully deposit. It's either you obey to the rule they implement by wagering at any game that they have with exact times.
Also, some might even require you for KYC if you just made a deposit and tried to withdraw because they may think that you're using them just to do some launder.
Also, some might even require you for KYC if you just made a deposit and tried to withdraw because they may think that you're using them just to do some launder.
Maybe the two friends were trying to trick the casinos and providers and got bitten in the ass instead. I don't know.
@TanyaSSS
If you believe you have a case against the casino or the game provider, take it up with a 3rd-party mediator. But I don't think you have a chance if they can prove two bets coming from the same IP, on the same game session, on opposite results.
I believe that is the case here, the ops bets were cancelled because of possible abuse of the casino T&C and since the ops have all his bets then cancelled, he was free to wager a small amount 5x before he can withdraw the deposit, I don't see any big deal in this because of ops is as good as he claims, he should have won the subsequent games not being left with only $59 withdrawable balance. @TanyaSSS
If you believe you have a case against the casino or the game provider, take it up with a 3rd-party mediator. But I don't think you have a chance if they can prove two bets coming from the same IP, on the same game session, on opposite results.
-Something doesn't sound right with ops claims and only the support can explain better, because they will have more proof to support the decision.
Maybe you did avail their promo or bonuses when you deposited that's why they require you to wager based on the amount x5 which will be the wager amount that you have to reach. I don't see any reason why you won't be able to withdraw if you didn't apply to any promo or bonuses in their platform.
All online casinos have wagering requirements. Those are usually 1x or 2x. This is the first time I see a 5x rollover requirement on deposited funds. It's got nothing to do with activating bonuses. The wagering requirements for bonus money is probably much higher (30x, 40x or more). Looks like we have found the main issue...
Multiple accounts are not allowed in casinos and even if you and your friend were in a different room both of you were on the same IP for the casino, and from that point, even without placing bets your account gets a red flag as a user with multiple accounts.
And then both users betting the same game, which was suspicious for the casino, you send them a lot of cheating signals.
Actually, OP claims he was betting on Trustdice, but his friend was wagering on Pinnacle. They weren't using the same casino. Still, the game provider can see two bets coming from the same household/IP on the same round betting on opposite results. In that case, both bets should be voided. Maybe the two friends were trying to trick the casinos and provider and got bitten in the ass instead. I don't know. Multiple accounts are not allowed in casinos and even if you and your friend were in a different room both of you were on the same IP for the casino, and from that point, even without placing bets your account gets a red flag as a user with multiple accounts.
And then both users betting the same game, which was suspicious for the casino, you send them a lot of cheating signals.
@TanyaSSS
If you believe you have a case against the casino or the game provider, take it up with a 3rd-party mediator. But I don't think you have a chance if they can prove two bets coming from the same IP, on the same game session, on opposite results.
Listen, the question now is not that I did not read the rules, but that my winnings were not paid to me when my friend's loss was successfully counted (the answer to why we did it together is just a friend was sitting at my house and we had so much fun, it seems to me it is not forbidden)
Looks like we have found the main issue...
Multiple accounts are not allowed in casinos and even if you and your friend were in a different room both of you were on the same IP for the casino, and from that point, even without placing bets your account gets a red flag as a user with multiple accounts.
And then both users betting the same game, which was suspicious for the casino, you send them a lot of cheating signals.
Listen, the question now is not that I did not read the rules, but that my winnings were not paid to me when my friend's loss was successfully counted (the answer to why we did it together is just a friend was sitting at my house and we had so much fun, it seems to me it is not forbidden)
Listen. You literally doing a both sides bet using your so called friend. It’s either you are farming wager or claiming bonus without any risk of losing since you and your so called friend bet at the same time on both sides so either way you are both completing the wager requirements regardless if one of you loss since the other one win.
Probably you are using same IP address when you place bets and this is very easy to spot by the casino. I think you are accused by using multiple account by Trustdice since you are always disclosing your friends bet was loss while yours was rejected.
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It's unfortunate to hear about your bad experience with Trustdice, a market-reputed casino. It's always important to carefully read and understand the terms and conditions of an online casino before registering and making a deposit. This can help prevent misunderstandings or issues, such as in your case. First, try contacting the support team and ask for a clear explanation. If your issue remains unsolved, I recommend you post this in the scam accusations.
My story is that I registered on this site to place bets on sports events. After registration, I made a deposit of $ 600
But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager. The support didn't give a damn about my arguments that I registered only for sports betting, they forced me to play casino and other games so that I could withdraw my deposit!
this is why reading the terms and conditions of a gambling site is important, you would have seen that they require you to clear the x5 wagering requirement when you deposit and would know the reason behind it. this is not the first time I've seen someone complain here about not being allowed to withdraw right after depositing because of a wagering requirement that the casino has implemented on its website. But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager. The support didn't give a damn about my arguments that I registered only for sports betting, they forced me to play casino and other games so that I could withdraw my deposit!
If you’re not confident with the other games, then why wage a huge amount? Probably you’re expecting for a beginners luck and the result is not good, though the site should credit your winnings regardless of the error from the game because its not your fault anymore and you just play the game as they instructed. Restricting you from playing sports bet seems to be unclear for me, I don’t know why there’s a need to restrict you the support should tell you why.
The OP only played to clear out the 5x wager to be able to withdraw his money but he lose more in the process and ended up withdrawing 59 dollars only. It's sad but at least he still get out with something. That is a little better than being completely scammed by the casino.I won't put all the blame to trustdice because they already said their side and then the OP didn't also read their terms and conditions when it comes to depositing and then immediately withdrawing the funds. This rule is also seen other casinos and it was implemented to prevent the money launderers. There are also reasons on why we are restricted from placing a sport bet. It could be that the OP is doing arbitrage betting and we know that this is illegal.
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Well, what to do, I started playing baccarat without a commission from suzuki. And my very first winning bet was canceled for some unknown reason. (although my friend and I were sitting and playing together, he bet on the banker, and his bet was successfully settled with a loss).
<...>
Well, what to do, I started playing baccarat without a commission from suzuki. And my very first winning bet was canceled for some unknown reason. (although my friend and I were sitting and playing together, he bet on the banker, and his bet was successfully settled with a loss).
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As I understand it, did you play from the same IP with a friend at your home or did a friend use another provider?, since TaC trustdice.win allows the use of one ip for one account in paragraph #3.2, this is what it says directly about it:
Quote from: https://trustdice.win/terms
3.2 You are allowed to have only one Member Account. Only one Account for each household, IP, PC is allowed. If you attempt to open more than one Member Account, all accounts you try to open may be blocked or closed and any bets may be voided. Also any returns, deposits, winnings or bonuses which you have gained or accrued during such time as the Duplicate Account was active will be forfeited by you and may be reclaimed by us, and you will return to us on demand any such funds which have been withdrawn from the Duplicate
Listen, the question now is not that I did not read the rules, but that my winnings were not paid to me when my friend's loss was successfully counted (the answer to why we did it together is just a friend was sitting at my house and we had so much fun, it seems to me it is not forbidden)
You aren't allowed to place bets on both sides (banker & player) during the same round in Baccarat game. I believe that you are aware of this rule. But you and your 'so called friend' tried to place bets on both sides in the same round by accessing the game on different casino. Perhaps, both of you were accessing the casino by using the same ISP. Which could be the reason of rejecting your bet at TrustDice. The game provider will accept one of your bets (you and your friend's) in such situation. It was unfortunate for you as the game provider has rejected the bet which you placed on the 'Player'.Can you share the screenshot of your friend's bet which he/she had placed in a different casino (Pinnacle)?
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