In addition, Trustdyce support contacted the provider only on the 4th attempt (after my "manipulative words" that I will write on bitcointalk", I can attach screenshots, but there is a different language of communication with them (Russian)
They brazenly told me that the rate was returned, they didn’t give any reasons, they didn’t care
Topic: Trustdice.win cancels winning bets - page 4. (Read 582 times)
Is that friend of yours playing at your house at the same time? because if so that might be enough of a reason to restrict your access to the site.
It's understandable for them to put the blame on the provider since most of the work is done by them and I doubt the support would have the authority to see everything plus there are countless casinos that have Ezugi as one of their many live casino providers so it could take more time for you to receive a response.
Next time if you're clearing the deposit rollover I suggest going for evolution gaming's live roulette specifically their auto roulette la partage since you can bet on both black and red plus get some money back if you hit green.
It's understandable for them to put the blame on the provider since most of the work is done by them and I doubt the support would have the authority to see everything plus there are countless casinos that have Ezugi as one of their many live casino providers so it could take more time for you to receive a response.
Next time if you're clearing the deposit rollover I suggest going for evolution gaming's live roulette specifically their auto roulette la partage since you can bet on both black and red plus get some money back if you hit green.
My friend played the same game, only on Pinnacle
Is that friend of yours playing at your house at the same time? because if so that might be enough of a reason to restrict your access to the site.
That doesn't change the fact that it was a win that was ignored by the casino and returned to the player. Clearly there was something wrong with the game itself.
They probably have it in written in their T&C that they are allowed to cancel any bet and return money to the player. Also, this demanding blackmailing stance where you tell them that they have to settle with you or you'll go to bitcointalk and cal them scammers is not the best line of defense
Wait for the provider's answer and let us know how it went.
I'm so sorry to hear about your story but trustdice has been a very reputable casino over the year and this story is very strange but did you also consider reading the terms and conditions of the casino before getting involved with it as I guess that most of the terms and conditions might be influenced most times by locations (country).
I didn't click on those links because I really don't have that luxury of time but I'm very sure that trustdice has an active team over here and also runs a signature campaign and rather than making this post against a company trying it's best to thrive in a in very competitive gambling industry so it will be best that you make this complain on their official thread.
I didn't click on those links because I really don't have that luxury of time but I'm very sure that trustdice has an active team over here and also runs a signature campaign and rather than making this post against a company trying it's best to thrive in a in very competitive gambling industry so it will be best that you make this complain on their official thread.
My story is that I registered on this site to place bets on sports events. After registration, I made a deposit of $ 600
But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager. The support didn't give a damn about my arguments that I registered only for sports betting, they forced me to play casino and other games so that I could withdraw my deposit!
But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager. The support didn't give a damn about my arguments that I registered only for sports betting, they forced me to play casino and other games so that I could withdraw my deposit!
I believe you're not the only one gambling with trustdice and many gamblers using the sane casino have not experienced this before which is strictly an indication that you're missing out something left undone, have you taken your time to Know why such access was denied from you, have you try to make your first bet and subsequent that will be your access to allow you make withdrawals, what about their KYC requirements, have you meet up with all it's demands, try follow their requirements and enjoy gambling with trustdice always.
The Casino can't give a statement about the rejected bet since it is on the provider's side, and the game provider had yet to answer the issue as shown on the screenshot. @OP become impatient and created a thread here about the rejected bet without waiting for the provider's answer. I think @OP should have waited for the answer of the provider before creating this thread. I believe the fault is not on Trustdice but rather on the provider. Trustdice never neglected the case and already escalated it to the provider, I hope there is an answer from the said provider soon so we can see the reason why the bet becomes invalid while his friend's bet loss is accepted. That is indeed an act of scamming by the game provider.
My story is that I registered on this site to place bets on sports events. After registration, I made a deposit of $ 600
But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager. The support didn't give a damn about my arguments that I registered only for sports betting, they forced me to play casino and other games so that I could withdraw my deposit!
But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager. The support didn't give a damn about my arguments that I registered only for sports betting, they forced me to play casino and other games so that I could withdraw my deposit!
I believe you're not the only one gambling with trustdice and many gamblers using the sane casino have not experienced this before which is strictly an indication that you're missing out something left undone, have you taken your time to Know why such access was denied from you, have you try to make your first bet and subsequent that will be your access to allow you make withdrawals, what about their KYC requirements, have you meet up with all it's demands, try follow their requirements and enjoy gambling with trustdice always.
Is that friend of yours playing at your house at the same time? because if so that might be enough of a reason to restrict your access to the site.
It's understandable for them to put the blame on the provider since most of the work is done by them and I doubt the support would have the authority to see everything plus there are countless casinos that have Ezugi as one of their many live casino providers so it could take more time for you to receive a response.
Next time if you're clearing the deposit rollover I suggest going for evolution gaming's live roulette specifically their auto roulette la partage since you can bet on both black and red plus get some money back if you hit green.
It's understandable for them to put the blame on the provider since most of the work is done by them and I doubt the support would have the authority to see everything plus there are countless casinos that have Ezugi as one of their many live casino providers so it could take more time for you to receive a response.
Next time if you're clearing the deposit rollover I suggest going for evolution gaming's live roulette specifically their auto roulette la partage since you can bet on both black and red plus get some money back if you hit green.
My story is that I registered on this site to place bets on sports events. After registration, I made a deposit of $ 600
But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager. The support didn't give a damn about my arguments that I registered only for sports betting, they forced me to play casino and other games so that I could withdraw my deposit!
Well, what to do, I started playing baccarat without a commission from suzuki. And my very first winning bet was canceled for some unknown reason. (although my friend and I were sitting and playing together, he bet on the banker, and his bet was successfully settled with a loss). trustdice blames everything on the provider, and does not solve the problem in any way, my winnings are not paid. And, of course, because of their rule in the x5 ledger, I lost my money, withdrew only $59 in the end...
Screenshots of correspondence with support, where my winning bet is visible, I attach
https://i.ibb.co/Sy1Rhrs/Screenshot-1.jpg
https://i.ibb.co/xzBhBwf/Screenshot-2.jpg
https://i.ibb.co/FYKX2wB/Screenshot-3.jpg
https://i.ibb.co/VBMtLnH/Screenshot-4.jpg
https://i.ibb.co/hYrCH15/Screenshot-5.jpg
https://i.ibb.co/3YkCrt9/Screenshot-6.jpg
https://i.ibb.co/bQJKw9g/Screenshot-7.jpg
https://i.ibb.co/7jFL3S9/Screenshot-8.jpg
https://i.ibb.co/99F5Wj5/Screenshot-9.jpg
https://i.ibb.co/ysX2vkM/Screenshot-10.jpg
But when trying to place a bet on any sporting event, an error was issued. The support told me that the sports provider restricted my access to sports betting (why?). Well, then I decided to withdraw the deposit. But it was not there, in order to withdraw the deposit, you need to unscrew the x5 wager. The support didn't give a damn about my arguments that I registered only for sports betting, they forced me to play casino and other games so that I could withdraw my deposit!
Well, what to do, I started playing baccarat without a commission from suzuki. And my very first winning bet was canceled for some unknown reason. (although my friend and I were sitting and playing together, he bet on the banker, and his bet was successfully settled with a loss). trustdice blames everything on the provider, and does not solve the problem in any way, my winnings are not paid. And, of course, because of their rule in the x5 ledger, I lost my money, withdrew only $59 in the end...
Screenshots of correspondence with support, where my winning bet is visible, I attach
https://i.ibb.co/Sy1Rhrs/Screenshot-1.jpg
https://i.ibb.co/xzBhBwf/Screenshot-2.jpg
https://i.ibb.co/FYKX2wB/Screenshot-3.jpg
https://i.ibb.co/VBMtLnH/Screenshot-4.jpg
https://i.ibb.co/hYrCH15/Screenshot-5.jpg
https://i.ibb.co/3YkCrt9/Screenshot-6.jpg
https://i.ibb.co/bQJKw9g/Screenshot-7.jpg
https://i.ibb.co/7jFL3S9/Screenshot-8.jpg
https://i.ibb.co/99F5Wj5/Screenshot-9.jpg
https://i.ibb.co/ysX2vkM/Screenshot-10.jpg
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