Online Casinos Without Online Presence/Community
From my observations, I think online casinos without online presence or community of users are likely to scam any user and get away with it easily, and it doesn't matter if they have a high trust rating, this is because when they refuse to process your withdrawal and the customer support is not responding or not helping, the user in reality have no place to complain that will force the casino to pay him of lose a great number of their users if not all...
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I agree with you, and in fact I believe the opposite is also very valid...
A reliable casino will always want to show its presence in the community, generate rapport with users, publicize its products, create promotions, answer questions and mediate conflicts before they become bigger, anyway.
A site that hides from the community is because it is afraid of something or because it needs to hide to protect itself from attacks.
In fact, I don't think there is any big, reputable casino that doesn't have an active presence in the user community, either here on the forum, on telegram or on some other social network like facebook.
Anyway... I agree with you, every trusted site needs to have a presence in the community, if it doesn't, it's good that users don't deposit much trust or even money in it, it can be dangerous.