[UNSOLVED] WEX.NZ REFUSING TO UNLOCK MY ACCOUNT (thousands of dollars) - page 11.

Steven009

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Quote from: mindrust on January 15, 2017, 06:08:02 AM

Btw, seeing that cryptodevil helped to solve your situation is also very nice. God bless that dude.

Yes, they (btc-e.com support) got my hopes all high and now I'm waiting for them to deliver. All thanks to cryptodevil.

Lets just see if they keep up their word. If not, I'll keep this thread regularly updated since it's relevant to the public as well.

mindrust

legendary

Activity: 3276

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Interesting news. I always found btc-e.com as a nice, clear and simple, reliable, user friendly exchange. Using them since 2013. (not keeping any coins there for months though) Always suggested them as a reliable exchange in this forum too. But what they've done to you is simply unacceptable. Now i'm fckin afraid to send my coins there even for trading purposes. And now btc-e.com is also removed from my trusted exchange websites list, now i don't trust any of them.

Never say that those things won't happen to me, It happens. It can happen you too. Always keep your bitcoins in your own private wallet where you have the full control over it.

Btw, seeing that cryptodevil helped to solve your situation is also very nice. God bless that dude.

codehtcmail

sr. member

Activity: 1192

Merit: 260

Tryig to survive in this harsh world

I was much luckier than you, but I guess since I had only about $50 worth of Litecoin on my account, they unlocked it pretty fast in one week (well, fast compared to your 13 month period).
Good luck.

Steven009

member

Activity: 94

Merit: 10

Quick update: After a lengthily talk with BTC-E and providing some more information, BTC-E.com support offered to transfer the funds to a different account, since they said the current account cannot be restored (no idea why they cannot restore the account, but I'm good as long as they keep up their word).

They replied right after cryptodevil tagged them. I just think it's unfortunate that it has come to this, they could have solved it literally 13 months ago. I'll see how this will finish, since they promised to transfer my funds.

Source:

Steven009

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Activity: 94

Merit: 10

Quote from: cryptodevil on January 13, 2017, 03:07:00 AM

Ok, yeah I've come across quite a few instances where people complain about BTC-E's poor customer service, but taking over a year to resolve this either way is not acceptable.

I'll tag them and see if we can't bring them into the discussion and get it resolved in this thread.

Quote from: neochiny on January 13, 2017, 08:23:19 PM

Quote from: cryptodevil on January 13, 2017, 03:07:00 AM

Ok, yeah I've come across quite a few instances where people complain about BTC-E's poor customer service, but taking over a year to resolve this either way is not acceptable.

I'll tag them and see if we can't bring them into the discussion and get it resolved in this thread.

Exactly.
That red tag is truly awesome.

I hope more would help out with this because the way they are handling this (disregarding/ignoring) is just not right.
Their behavior just shows that they are willing to use underhanded means (ie. delaying, ignoring).

BTC-e, please resolve this matter:

Quote

either by proving the user is fraudulently claiming the account as his, or by giving it back to him.

https://bitcointalk.org/index.php?action=trust;u=33012

Thanks for your help guys. Hope they will reply, because I'm certain they already know about this thread.

neochiny

hero member

Activity: 756

Merit: 503

Crypto.games

Quote from: cryptodevil on January 13, 2017, 03:07:00 AM

Ok, yeah I've come across quite a few instances where people complain about BTC-E's poor customer service, but taking over a year to resolve this either way is not acceptable.

I'll tag them and see if we can't bring them into the discussion and get it resolved in this thread.

Exactly.
That red tag is truly awesome.

I hope more would help out with this because the way they are handling this (disregarding/ignoring) is just not right.
Their behavior just shows that they are willing to use underhanded means (ie. delaying, ignoring).

BTC-e, please resolve this matter:

Quote

either by proving the user is fraudulently claiming the account as his, or by giving it back to him.

https://bitcointalk.org/index.php?action=trust;u=33012

cryptodevil

legendary

Activity: 2240

Merit: 1254

Thread-puller extraordinaire

Ok, yeah I've come across quite a few instances where people complain about BTC-E's poor customer service, but taking over a year to resolve this either way is not acceptable.

I'll tag them and see if we can't bring them into the discussion and get it resolved in this thread.

Steven009

member

Activity: 94

Merit: 10

Quote from: neochiny on January 12, 2017, 06:59:48 PM

Quote from: Steven009 on January 12, 2017, 06:06:49 PM

Quote from: neochiny on January 12, 2017, 02:55:55 PM

--

Yes, I have. They haven't tried to reach me. I understand that they are overzealous due to their database being compromised, but I'm giving them details regarding my account and transactions that couldn't possibly be found on a database. I think they are right in being cautious, and I understand that, but it's been a bit over 13 months now and I certainly am out of arguments and options. I've gone as far as offer to talk with them IRL, assuming they don't waste my time. I've notarized the documents they have asked for, it's publicly available and has a commission number (#) valid until July 2017. Maybe the only viable option I have in the future, besides trying to find trustworthy people to support me here, is to hire a lawyer and try to sort this out on court.

I do hope it doesn't escalate to that. But it has been 13 months.
Also, as far as I know, there are no known offices, addresses or phone numbers for btc-e? (correct me if I'm mistaken.)
So, it would be hard(nigh impossible) to take them to court?

Perhaps you could try reaching out to the trusted members of the forum? See if they could help you speak to them or get an answer from them?

May I ask what your last correspondence with them was? Was it the one where you sent the notarized documents and you didn't receive any word after?

last time I tried to reach them was on the 4th of this January 2017 (this month). I'm forced to use new emails every time, because they keep ignoring any new messages. And the messages they send to the new accounts (every time) is a copy-paste of the same old "please provide "step1" "step2" "step3"", and after I send them they recognize the issue and ignore it.

neochiny

hero member

Activity: 756

Merit: 503

Crypto.games

Quote from: Steven009 on January 12, 2017, 06:06:49 PM

Quote from: neochiny on January 12, 2017, 02:55:55 PM

--

Yes, I have. They haven't tried to reach me. I understand that they are overzealous due to their database being compromised, but I'm giving them details regarding my account and transactions that couldn't possibly be found on a database. I think they are right in being cautious, and I understand that, but it's been a bit over 13 months now and I certainly am out of arguments and options. I've gone as far as offer to talk with them IRL, assuming they don't waste my time. I've notarized the documents they have asked for, it's publicly available and has a commission number (#) valid until July 2017. Maybe the only viable option I have in the future, besides trying to find trustworthy people to support me here, is to hire a lawyer and try to sort this out on court.

I do hope it doesn't escalate to that. But it has been 13 months.
Also, as far as I know, there are no known offices, addresses or phone numbers for btc-e? (correct me if I'm mistaken.)
So, it would be hard(nigh impossible) to take them to court?

Perhaps you could try reaching out to the trusted members of the forum? See if they could help you speak to them or get an answer from them?

May I ask what your last correspondence with them was? Was it the one where you sent the notarized documents and you didn't receive any word after?

Steven009

member

Activity: 94

Merit: 10

Quote from: neochiny on January 12, 2017, 02:55:55 PM

I really find it quite curious why they're refusing to even comment on this accusation.

Especially since I've seen two separate threads now, where they've cleared things up and resolved the issue, yet they keep ignoring this one.

You make your customers go through various verification procedures and ask for all sorts of documents.
Then when they comply with all these, you just cease communication. I'd know how I would feel if I were the one going through all these. Why even ask for notarized documents if it's of no use anyway.

@OP, have you sent Pm's to their official profile here and have you received any replies? They seem to have been active today, so it shouldn't be too hard to reply to PM's.

Yes, I have. They haven't tried to reach me. I understand that they are overzealous due to their database being compromised, but I'm giving them details regarding my account and transactions that couldn't possibly be found on a database. I think they are right in being cautious, and I understand that, but it's been a bit over 13 months now and I certainly am out of arguments and options. I've gone as far as offer to talk with them IRL, assuming they don't waste my time. I've notarized the documents they have asked for, it's publicly available and has a commission number (#) valid until July 2017. Maybe the only viable option I have in the future, besides trying to find trustworthy people to support me here, is to hire a lawyer and try to sort this out on court.

Cast12

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Activity: 266

Merit: 251

Quote from: neochiny on January 12, 2017, 02:55:55 PM

I really find it quite curious why they're refusing to even comment on this accusation.

Especially since I've seen two separate threads now, where they've cleared things up and resolved the issue, yet they keep ignoring this one.

You make your customers go through various verification procedures and ask for all sorts of documents.
Then when they comply with all these, you just cease communication. I'd know how I would feel if I were the one going through all these. Why even ask for notarized documents if it's of no use anyway.

@OP, have you sent Pm's to their official profile here and have you received any replies? They seem to have been active today, so it shouldn't be too hard to reply to PM's.

OP has sent a pm to the official profile, they still have received any replies though. Read the post above cryptodevil's.

neochiny

hero member

Activity: 756

Merit: 503

Crypto.games

I really find it quite curious why they're refusing to even comment on this accusation.

Especially since I've seen two separate threads now, where they've cleared things up and resolved the issue, yet they keep ignoring this one.

You make your customers go through various verification procedures and ask for all sorts of documents.
Then when they comply with all these, you just cease communication. I'd know how I would feel if I were the one going through all these. Why even ask for notarized documents if it's of no use anyway.

@OP, have you sent Pm's to their official profile here and have you received any replies? They seem to have been active today, so it shouldn't be too hard to reply to PM's.

Steven009

member

Activity: 94

Merit: 10

Quote from: cryptodevil on January 12, 2017, 03:50:21 AM

Quote from: Steven009 on January 05, 2017, 06:11:40 PM

Reason why they don't want to unlock my account is simply because they believe I photoshopped one of the documents (a wallet transaction, which I had no reason to do so). All I did was cut the parts on the screenshot that were not relevant to BTC-E (later on I sent them the original, untouched version).

What was their response to the unedited screenshot? Did they accept it was legit or did they not respond at all to it?

They never mentioned that situation again, so I assume their either accepted it or ignored it. They moved on to a different question/request, which I answered/provided. After sending them a notarized document (which they could officially verify online), they never replied back. So basically I went through all their layers of questions, providing what they were asking for to some extent, but in the end they just ignored the ticket and further attempts to retrieve my account.

cryptodevil

legendary

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Thread-puller extraordinaire

Quote from: Steven009 on January 05, 2017, 06:11:40 PM

Reason why they don't want to unlock my account is simply because they believe I photoshopped one of the documents (a wallet transaction, which I had no reason to do so). All I did was cut the parts on the screenshot that were not relevant to BTC-E (later on I sent them the original, untouched version).

What was their response to the unedited screenshot? Did they accept it was legit or did they not respond at all to it?

Steven009

member

Activity: 94

Merit: 10

Seems like they still haven't reached out to me. I've sent them a message on the forum but nothing...

Steven009

member

Activity: 94

Merit: 10

Quote from: neochiny on January 06, 2017, 11:59:07 PM

Why haven't you given negative feedback to them yet? There should be some indications to let people know that they're having issues and failing to address them.
The last negative feedback given to them was in 2015, people would think that everything is fine now and that there are no problems.

They were active yesterday so I don't understand why they're refusing to comment on this.
Especially since they commented on a different scam thread last Dec 24. https://bitcointalksearch.org/topic/m.17284175

On the other hand, @OP, could you post the correspondence you've had with them?

It should lend some credence to all these and support your statements that there really is such an account and that you were willing to work it out with them and provide all they were asking for.

Here's one of the dialogues we've had, one of many, over 13 months...

Steven009

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Activity: 94

Merit: 10

Quote from: neochiny on January 06, 2017, 11:59:07 PM

Why haven't you given negative feedback to them yet? There should be some indications to let people know that they're having issues and failing to address them.
The last negative feedback given to them was in 2015, people would think that everything is fine now and that there are no problems.

They were active yesterday so I don't understand why they're refusing to comment on this.
Especially since they commented on a different scam thread last Dec 24. https://bitcointalksearch.org/topic/m.17284175

On the other hand, @OP, could you post the correspondence you've had with them?

It should lend some credence to all these and support your statements that there really is such an account and that you were willing to work it out with them and provide all they were asking for.

Yes, I can fetch some of the most valid arguments I sent them with evidence attached.

neochiny

hero member

Activity: 756

Merit: 503

Crypto.games

Why haven't you given negative feedback to them yet? There should be some indications to let people know that they're having issues and failing to address them.
The last negative feedback given to them was in 2015, people would think that everything is fine now and that there are no problems.

They were active yesterday so I don't understand why they're refusing to comment on this.
Especially since they commented on a different scam thread last Dec 24. https://bitcointalksearch.org/topic/m.17284175

On the other hand, @OP, could you post the correspondence you've had with them?

It should lend some credence to all these and support your statements that there really is such an account and that you were willing to work it out with them and provide all they were asking for.

Steven009

member

Activity: 94

Merit: 10

Quote from: pawel7777 on January 06, 2017, 05:48:16 AM

That's really messed up.

Looking at their trust page, there were plenty of others with similar issues, same goes for their official thread in English, last few pages are basically (unaddressed) scam accusations. They locked that thread and limited themselves to Russian board. I'm very surprised they haven't yet received red trust from any DT member.

Regardless, you should send them a pm (if you haven't already) linking to this thread and give them a chance to respond. If they don't reply within few days, you can contact few DT members (ie Vod and cryptodevil and ask them to intervene by tagging them as scammers. That may not force them to release your funds but at least it will serve as a warning to others.

It's worth to note that in their T&C they claim to be operated by "ALWAYS EFFICIENT LLP", but the latest available accounts of that partnership (for the period to 31 July 2015) show no trading activity and entire assets of only £100.

But since it's UK registered LLP, you could also report them to http://www.actionfraud.police.uk/ if you have no luck in getting your money back.

Thanks again pawerl7777. I have sent them a message the day I made this thread, but no reply so far.

I posted on their russian thread and I got this on my email:

New Personal Message: Deleted Post

You have just been sent a personal message by Bitcoin Forum on Bitcoin Forum.

IMPORTANT: Remember, this is just a notification. Please do not reply to this email.

"The message they sent you was:

A reply of yours, quoted below, was deleted by the starter of a self-moderated topic. There are no rules of self-moderation, so this deletion cannot be appealed. Do not continue posting in this topic if the topic-starter has requested that you leave."

Seems like they're deleting valid complaints. I don't know why bitcointalk.org still allows them to operate here...

pawel7777

legendary

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Merit: 1561

That's really messed up.

Looking at their trust page, there were plenty of others with similar issues, same goes for their official thread in English, last few pages are basically (unaddressed) scam accusations. They locked that thread and limited themselves to Russian board. I'm very surprised they haven't yet received red trust from any DT member.

Regardless, you should send them a pm (if you haven't already) linking to this thread and give them a chance to respond. If they don't reply within few days, you can contact few DT members (ie Vod and cryptodevil and ask them to intervene by tagging them as scammers. That may not force them to release your funds but at least it will serve as a warning to others.

It's worth to note that in their T&C they claim to be operated by "ALWAYS EFFICIENT LLP", but the latest available accounts of that partnership (for the period to 31 July 2015) show no trading activity and entire assets of only £100.

But since it's UK registered LLP, you could also report them to http://www.actionfraud.police.uk/ if you have no luck in getting your money back.

Topic: [UNSOLVED] WEX.NZ REFUSING TO UNLOCK MY ACCOUNT (thousands of dollars) - page 11. (Read 14533 times)