Topic: [UNSOLVED] WEX.NZ REFUSING TO UNLOCK MY ACCOUNT (thousands of dollars) - page 9. (Read 14531 times)

For us, your verification is
1. Your access to the purse from which the deposit was sent bitcoin
2. Your access to the purse which had been withdrawn bitcoin
3. Your e-mail
The rest of the data you provide during registration is not, and to use them as we can not verify.

OK. So you acknowledged it's his money, that's some progress.
Did he refuse, or did you ask for the address from that old wallet he no longer has access to?

My theory is that he is trying to steal some unsuspecting member's account for himself.
The victim might not even know about this since the email address was changed.

I havent used btce in a while, but as far as I remember there is a withdrawal confirmation link sent via email.
Perhaps thats why he changed the rmail.

Fact is - he changed email, he doesnt have access to Skype (he could change the pw if it was forgotten but he doesnt have access to the email; convenient), he refuses to send a small deposit from the original wallet that he could also restore access to; he doesnt send notarized passport and he refuses to go to a verification office.

Yet for some reason he asks for help here instead of a lawyer and cryptodevil is helping him again - for an unknown reason.

I think that if he wants help from strangers he has to prove to those strangers that he didnt steal the coins.

He cant do that.

We have proposed to the user to return his money in his deposit or withdraw bitcoin address!
User refuses!

I'm completely sure they have verified or attempted to verify the document already. The notarized document states that I presented myself with such information in the presence of a legal agent. The comission number can be easily verified online by them.


So you're saying that I'm cryptodevil? I'm starting to believe that your delusional behavior is a poor excuse to mask BTC-e's actions. In fact, I'm fairly positive that you're actually associated with them. It's very unlikely that after you posted, they replied 20min later. They're horrible with timing so this all seems like a charade. Correct me if I'm wrong, but the timing is unreal.



Ok, so lets read this again. You're saying I have "100s of thousands of dollars", something I've never stated. I don't have "100s" of thousands of dollars, because if I had, I wouldn't be here talking with you. But lets follow your logic and assume that the money in the account has HUNDREDS of thousands of dollars. If all the money is there, how can I "use" it to "fly" to their office? Remember, the account is locked. That is most definitely your best comment.



Once again you're claiming that cryptodevil and I are the same. Any more conspiracy theories?



Which has been done. But I forgot you can't read past 2 sentences.



Yes, because every "unknown newbie" has the obligation to be silent. If it wasn't for these people helping me, we wouldn't know the poor, embarrassing level of support that BTC-e presents. One can say after this experience that they are incredibly dodgy, to say the least.


I know exactly the email in question. I know exactly when the email was created, just not obtainable. And most likely the password used. I know exactly when I created the account on BTC-e. I know exactly what wallets I used, and what currency and amount I used to fund my transactions inside the exchanger. I know exactly what skype I used. I know exactly what kind of picture I sent them in May of 2015 holding my PASSPORT and a paper saying "For BTC-e". For the love of God, can you just read the Goddamn thread?


Great, then start helping?

I understand that you're entitled to your opinion, but you're definetely going too far with this statement. First of all, the email was never changed, BTC-e offered to send the remaining funds on my account to a different one (new account). So there was never a password request nor change prior to my ticket. This proves that you hardly read the thread, or keep up with any information in it. I might just think that you're trying to cause a reaction or trying to whiteknight BTC-e's actions.


I'm Steven and I'm not russian, nor do I speak russian. Copy the same exact words I've posted in this thread (messages sent from BTC-e support staff) on Google Translator and you'll have EXACTLY the same outcome. Once again your statements prove to be false, since you didn't bother to copy the russian sentences to Google Translator and check them yourself.


Yes, that seems quite reasonsable, right? Let me just post the ID and peripheral information regarding my account, from a seemingly/publicly compromised currency exchange website, so that a thousand Stevens try to reach them. That seems very logical, indeed.

I have sent them a legal document signed by a notary with a comission number (##) that can be verified online. You're certainly suggesting that I post that information, which is confidential and gives a higher risk of someone compromising my account, here, right? Once again you prove the great piece you are.


They don't treat every case with urgency, and the amount of complaints they get on and off forums justifies my statement. And waiting was the only option, I had to wait 13 months rather than "voluntarily waiting". Plus, at the time bitcoins were not as valuable as they are right now or a month ago. A couple of thousands turned into even more thousands in a matter of days. Isn't that a motive enough to give a bigger crap about it?

And last but not least, I sent them the notarized documents proving my ownership. I actually sent them 7 times the same document, which they all ignored UNTIL I made this thread.

Just from reading all of your statements, it's easy to conclude that you haven't read the whole thread, nor updates, nor comments. I highly believe that you're trolling.

Where did you get that from? Can you post sources for your claims?


Says who? Nothing in this thread suggests that btc-e were not happy with whatever Steven009 provided them as 'notarized documents' and nothing says what they actually want him to provide in order to release his funds. Are you affiliated with btc-e and have some inside info or just trolling?


Well, that's the problem you're missing, the account (together with the funds) is locked. So whoever the real owner is, he will face the same issues. The original email address associated with the account is closed by google (emails bounce back as undelivered), and (from the screenshots) it looks like btc-e consider test transaction from old wallet and memory of some 3-year old conversation as a legal proofs of identity (which is laughable) and values them more than officially recognised proofs of id/address.

There's always a possibility that OP is trying to pull a scam, but it's pretty trivial for btc-e to come to this thread, clarify and disprove the accusation. I can't see why wouldn't they do that. They've already shown they: 1) can communicate in English and 2) they care about the accusation and negative trust rating. So what's the problem? Your low-tier shilling posts don't do much good for them.

~

krack-r is short for crack rock, not cracker, IDIOT!

Anything sent over email could be faked.
The official channel is regular mail.
Otherwise anything could be faked.
Original documents, notarized, not over email.

Lets put the cards on the table, here. Is he a shill account of yours? I'm wondering as to why am I arguing with you and not the OP? Unless you're the same person.

Mark my words people, if this money go into Steven009's hands within a few weeks the real owner will probably start a similar topic somewhere else.
Think how would you feel if someone steals your coins.
I am also stunned that you claim you haven't seen a thing, and you're siding with him. Why? He might not have been saying the truth. It's a thing humans do to cover their asses, when they do wicked shit.
In any case it appears that you know something no one else knows.
Since you're "the police" (almost peed from laughter) here.


Looks like you haven't read the previous posts and screenshots, provided by the scammer:
Just a reminder. He claims that he notarized the screenshot, showing him sending the coins to the address. This is not serious. He denied sending the passport.
And once again - if he is saying the truth it's simple - just send notarized documents via regular mail (stamped and everything) and the whole thing goes away.

The resistance from doing the above shows that the person is not genuine. Means he has something to hide.
Anyway - I hope the real owner figures it out before it gets too late.

The fact that he didn't file a complaint with the Police, or another institution is very fishy.
Extremely fishy I'd say. A normal person wouldn't wait for 1 year. If the exchange delayed replies, someone who actually owned the money would have went berzerk, and would have sent a lawyer.

Hey, mr 'krack-r', how about you use some of your m@d cR@kInG 5K177z to actually format your fucking posts properly and stop repeatedly full-quoting for no good reason?


*I* haven't seen a thing. BTC-E, however, obviously HAVE seen these documents in the private correspondence that has been going on between 'steven' and their support desk for the last 13 months.


Jesus fucking Henry Christ, how wilfully dumb do you have to be to continue posting your ignorance for all to see? He hasn't notarized them over email, he obviously had it done locally and emailed BTC-E copies of the notarized document!


Which part of the following are you struggling to understand?


The emailed documents have the notary's information they can verify themselves, that's what he's making clear in this comment that you either didn't bother to read or cannot understand.

This is not about bitcoin, this is about a centralised business withholding customer funds even though the customer has used internationally-recognised legal certification to prove he is the same person matching the identity records they already have on file for that locked account. If BTC-E have been given the information they asked for and have not provided any reason or evidence to suggest the notarized ID documentation that has been provided is false, but are continuing to refuse to release the customer's funds back to him, then this has much larger and far more serious implications for their client base as a whole.

So GTFO of this thread you idiocy-spamming mong.

Oh, and by the way, @BTC-E - don't think I didn't notice how quick you were to label the dm you sent me 20 MINUTES after that idiot's post with the subject "Re: Fraud".

You appear to be looking for reasons to colour this situation as being one of fraud so you don't have to give him back his funds, yet you have not presented any evidence to support this accusation. If anything, it is your customer who is providing you with all the legal documentation you are asking for, to which you then go silent and reset the ticket back to the beginning by asking the same questions all over again. The only side behaving like they are guilty of attempting to defraud the other is you.

Either prove he is not who he says he is or give him back his money.

It is that simple.

I think you're an idiot who is spraying their ignorance all over this and other threads.

See how this works? Only I've actually got good reason to assert such and will explain below:

Nobody thinks his real name is Steven, you moron. Is your real name "krack-r"?

You might understand Russian but you clearly do not understand how to read English, particularly the parts where 'Steven' hasn't actually translated anything but has, instead, simply replied in English to what he believes is an accurate interpretation of what BTC-E support has said to him in Russian.


Firstly, he doesn't have to show *us* anything, especially idiots like you.
Secondly, back to your obvious reading comprehension problem:


Then, for some reason, you think you are entitled to all of this arrogant stupidity:
*You* don't see a problem with posting personal details on a public forum?
As I said, you're an idiot. 'Steven' is perfectly entitled to anonymity outside of the private information he is supplying to BTC-E themselves.

Also, as more evidence of your monumental stupidity and reading comprehension issues, which part of "I've been on and off with them for the past 13 months and it's becoming exhausting." sounds like he 'waited' 13 months?

Nobody gives a fuck what you would do, you're an idiot who doesn't actually read the content of threads before posting, remember?

ORLY? That *must* be more evidence of his guilt, right?

There, FIFY.

What you've actually done, through posting this same misinformed, ignorant bullshit post on THREE FUCKING THREADS, is to give BTC-E an excuse to continue pretending like they're justified in withholding this guy's bitcoin from him.

A guy who, let's not forget, *has* provided them with legalised document proof of his identity AND details of trade transactions from the locked account and anything else they want OTHER than the things he has already explained he no longer has access to which, contrary to your basement-dweller dumb-fuckery, does actually happen in real life.

What your epic display of stupid has done has resulted in BTC-E, 20 minutes later, sending me not just one but TWO of their rare replies to this issue:

^^^
@BTC-E No! This is unacceptable and unreasonable. No company has the right to demand its customers have to travel to resolve a problem, let alone to another country. You're behaving extremely unprofessionally.

The customer has all the identity documents you want, he has had them legalised, he can send you hard copies by courier if he has to.
STOP STALLING!

You should be ashamed of how badly your exchange is handling this situation. I'd be embarrassed to work for a company which treated its customers so poorly. Moreover I am finding this whole charade of obvious delays and excuses to be highly suspicious.

I think you're a liar and a thief.
You hacked someone's credentials to btc-e and changed the email so that you could change their password and transfer the coins to you.
Why else would you hide your email? Because you think that anyone having it might try the same.
Scumbag! Did you expect that a forum member will help you to defraud some poor bastard?

And if your real name is Steven how do you speak fluent Russian?
I understand Russian and your translations are spot on.
Google translate woudlnt have translated the messages correctly.

Show a real ID with the names registered in the account (you can hide the sensitive data) + the document that support said was photoshopped.
Then when we will all see it and  we will judge if its real or not.
I dont see a problem with you showing a document with txid on it.
I think you faked it and this is all a desperate attempt to steal lots of money.

Why do I think that?:
We dont know your email;
We dont know your wallet address;
We dont have the txid;
We dont know where are you from;
We dont know why wouldnt you send a notarized ID.

Usually when someone has this problem they treat it with urgency.
And for some reason you waited for 13 months. That tells quite a story.
If I had a blocked account with thousands of dollars (as you claim), I'd hire a lawyer to visit the business address of btc-e with notarized documents proving ownership.
If you're genuine - just do that.
But you're not. You dont want a lawyer involved. Because you're not who you're pretending to be.

A few questions:
1. How much bitcoin did you have in your account before it was blocked (non-confidential info, available freely on the blockchain for anyone and any transaction);
2. What's the Blockchain Wallet address, associated with the account (another non-confidential detail available on the blockchain)?;
3. How do you know Russian so well?

My theory: you wont share the above details because the real owner of the bitcoins will find out who stole them.

FYI forum members, on top of everything:
Trust summary for Steven009

This user's password was reset recently.


Please check the comment he left for btce:


To summarize: very convenient, the "owner" has lost his email, phone number, skype, btce wallet and is unable to provide ID. Seems legit!
You people make it possible for scammers to thrive. Please be vigilant and ban this hacker from the forum!

Been 3-4 days now since I've heard from them. I'll wait until Monday morning. If not, it's a complete scam from them.

Yeah they deleted the reposts but at least this time they replied in the Russian thread with what google translate says is:


Considering this ticket is over a year old I don't know what they would consider as a reasonable time before escalating it to public forum discussion. Keep at it Steven, if they haven't resolved this by the weekend I'll reach out to other DT forum members to add to their negative trust rating.

Update: it seems like they've answered cryptodevil's message directly on their thread, and "immediately" they send me a ticket message assuring that the process is being handled by the technical department for the balance of my account.

They have sent me this:

"Добрый день

Мы ожидаем информации от технического отдела по балансу вашего аккаунт."


Which translates to: "Good afternoon, we expect information from the technical department for the balance of your account."

Now I'll just hope they actually do something.

It's been 4 days now since their last reply, and I'm positive they're aware of this situation (they deleted the post of @cryptodevil on their offical thread).

Similar situation, except I withdrew everything except like $10 worth of LTC (might be worth more now, who knows). Their email support just wreaks of bad grammar (I'm guessing the support team are the stereotypical Southeast Asians). Gave up after every email reply from them took half a day each and every time it seemed like a new person was writing. I guess I'm lucky it's just $10.

Not really, they already have loads of negative trust ratings, but those have no effect on the trust-score visible under the name. But one/few more from DT listed member(s) could be helpful. Where's Vod when you need him most...