Topic: [UNSOLVED] WEX.NZ REFUSING TO UNLOCK MY ACCOUNT (thousands of dollars) - page 8. (Read 14544 times)

You realize that fraud is a crime, right?
Although it's believed that BTC is untraceable it actually is. And WHEN (not IF) the real owners realize that they've been defrauded with 499Bitcoins - they are going to the cops.
When this happens you're going to jail too! No one cares about your position in this forum.

You stand by, and assist a criminal. If he really is who he claims he is - he better comply with the rules to get the coins back.

Otherwise - just stop this, before you get into a world of trouble.
No one would care for a couple of hundred bucks, but when it comes to lots of cash, the police actually investigates it.
And since it is regarding a huge amount of money, this might get into Interpol, no matter if you're Russian, or not.

So better think before you act!


And for the Scammer himself:


The next thing I better read from you is - OK I will comply.
And you better do it. Otherwise - I am sending an anonymous tip to the police.
BTC-e is not on the hot seat here. You are.

Why? The above is not a real proof of anything.

For instance - how did you get the bitcoins? Did you mine it? If you did - can you prove it?
People get grilled here for 50$ worth, and you just expect everyone to believe you, because you're pointing a finger to one of the oldest exchanges.
Contrary to you, though, they've been doing this for 6 years successfully. So I think they're way more credible than you!

Again - this is major fraud, and anyone assisting you is an accessory after the fact!
Not just fraud, but money laundry too! The address that you provided before has very shady activity.
Coins were sent to hundreds of addresses in the matter of hours.

So again - if you're the real owner, instead of writing bullcrap on the internet - just go face to face, show them your documents and get your money.

Do you think that if a bank blocks your account you will be able to send them an email and expect them to unblock it? NO!
It is the same with this case because it is for a MASSIVE amount of money, that no one could ignore!

It is quite apparent that a number of BTC-E staff have been, and are, involved in this support ticket mess, given the absurd amount of repeated questions and requests for evidence that Steven has provided again and again.

I would ask that BTC-E provide a contact email for Mr Andrii Shvets, who either is the beneficial owner of BTC-E or is his legal representative.

That way this issue can be resolved according to your own terms of service, by the one person who definitely has the authority to handle it through to completion.

No, it means I HAD access to it in 2013. I took a screenshot of that transaction on the same day to prevent future complications, had it emerged, because it was a considerable amount of BTC I was depositing. I understand your concern regarding the date of the screenshot, but I already explained to you in detail, thorough your support platform, why is it dated 2016. The document was uploaded to the modifier platform on that year and date. That was the reason why I sent you the original, uncut version dated much earlier. You understood the nature of it, accepted the older screenshot and never questioned it again until now. You are asking exactly the same questions for which I already gave the answers to. I understand that some of the information might have been lost in translation due to the fact that there are multiple assistants from your side dealing with this situation and a language barrier. But I'm willing to go back to ground zero (once again) and provide the necessary information that I've already provided since day 1, assuming that you get just one assistant to deal with this situation. Mixing up a multitude of people will only make this situation even more confusing.


I didn't adulterate the screenshot to make it look more reliable or to defraud you, I rendered it so I could show you that specific information from the screenshot. After that, you accused me of photoshopping, which is fine since I had the original to show you. I sent you the original afterwords, and you never mentioned it again until NOW.

Lets go through the whole process again. In your Terms of Service, in the "Identity Verification" section, you comply with AML/CTF recommendations. Let me quote you: "[...]To comply with AML/CTF recommendations, we require our clients to verify identity by providing scanned copy of ID and scanned copy of utility bill or a bank statement which should not be older then 6 month. Copy should be in good resolution and colored."


Also quoting on your knowledge base (Article 3): English > BTC-e.com account > Logins, passwords and data recovery > I forgot my email and can't log in to BTC-e. How can I recover it?

"If you can’t access you email for whatever reason, please create a ticket to our support with the following information:

• your username and registered email (the old email);
• your transaction history (at least the last three (3) transactions);
• the methods of deposit;
• the history of IP entries;
• the new email you’d like to use in your account."



And here's what I've already provided, and can provide again:


1. Information about the last transactions to the exchanger;
2. Information about the acount (Login & Email):
3. The IP I used inside the exchanger (Login & Withdrawal);
4. Documents (passport, ID & Utility Bills);
5. Physical evidence of the passport while holding a paper saying "For BTC-e";
6. Notarized document signed by a legal agent with a valid commission number;
7. Screenshot of the wallet used for DEPOSIT in the exchanger (2013);


Most of this information cannot be obtained by a third-party unless they have access to the servers. So unless I'm someone from the inside of BTC-e, there's no way I could have access to such detailed information.

What the fuck is wrong with you people?

How many times does he have to say the same thing over and over again about that 'photoshop' issue?

He already explained that the first time he sent you the image he had edited out the information that was not relevant to the ticket. You then accused him of sending you a photoshopped image, to which he explained why he had edited the picture, but he then resent the same image WITHOUT EDITING afterwards.


Also, why the hell are you sending me messages in Russian?

Are you even the same person using this forum account? Because if not that would help explain why you're doing such a terrible job at understanding this support ticket.

According to google translate, the above Russian means:

So you are claiming he doesn't know 'where he was visited bitcoin and which he sent them'? Because that doesn't even make sense in English. You need to get somebody who can speak both languages fluently enough to understand the facts of this case to resolve it properly.

I get that you don't know English very well, that is fine, I don't know Russian at all, but the fact is you are running a business with many English-speaking customers so it is critically important to have somebody on staff who does.

Do not leave the answer!
User painted purse in Photoshop! Do you think it's legal?
The user attempted to deceive us gave false screens purse.

:facepalm:

Steven has said multiple times that he no longer has the private key to that address so why do you keep asking why he doesn't want you to send his money there if you already know this?

Why do you find it so hard to believe that somebody would no longer have private key access to a wallet from four years ago?

If your records show his identity details and he provides you with legally-certified identity documents matching those details to prove he is the same person then you have no legal basis to continue withholding his funds. You sure as shit have no right to demand he fly thousands of miles to fucking Moscow to do, what exactly, show you his identity documents all over again?

Why ask him to meet you in Moscow? What can he do in front of you in Moscow that he can't do through court-recognised legal processes, such as legally-notarized identity documents?

If you could do a screen from a purse means you have access to it right?
Screen purse was made in 2016, why do you say that you do not have access to it?
We offered you return your account balance to the address from which were sent bitcoin!
Why do you refuse our offer?
How do you screen a purse? if you say that they are not user since 2013?

I'm tired of repeating myself to you, but I already stated the obvious numerous times. The wallet screenshot was formatted to better enhance the obvious to BTC-e support staff, as mentioned before. But I'll quote myself once again.


Again, I sent them at least 3 times the same unedited screenshot with the full transaction/s, dated 2013. They have already confirmed that same information, and they worked around a way to give me access to my funds by transferring them to another account. But ironically after you jumped in, 20 minutes later they sent me a reply with the opposite, even tho you added no valuable arguments nor consisting evidence of otherwise.

But I'll play along with you and your inert arguments just for the sake of closure. Lets pretend that your poor judgement has actually any weight in the outcome of this, and lets just pretend that you're not ignoring the valid facts that we've discussed in this thread.


@krack-r, I would like you to quote me on this to make sure you understand your statement (quote above) and my following statement.

@btc-e.com, did you or did you NOT receive a notarized document with a valid commission number (##), the same commission number that you get by being PHYSICALLY present to a Notary Signing Agent with proper documentation (not the kind of commission you get from online notarization)? And, does it or DOES IT NOT state in that same notarized document the first and last name of the claimer? And, does it or DOES IT NOT coincide with the same first and last name used on the email ID itself originally registered on your currency exchange website?

If @btc-e.com denies the information mentioned above, I'll personally send it to a third-party trustworthy enough to analyse such information and give their verdict. If @btc-e.com agrees with the information mentioned above, then according to your own judgement you have no other option than to believe in me.

Regardless the outcome, the information will be proven either by a third-party or BTC-e themselves, which will render your contribution in my favor.

Why would a "victim" leave thousands worth of bitcoins to be claim by someone else? If the account wasn't mine, I believe that it would have been recovered a long time ago.


The email was never changed, it's still the same. It's just not usable. They have confirmed that the email was deleted by Gmail since they could send a message there and get an invalidation "bounce". Cannot be recreated nor used, permanently.


Fact is, I never changed the email. I sent them what skype I used to communicate with them, but it's not accessible because it's associated with the deleted Gmail. It's impossible to send a small deposit from the original wallet since it was used in 2012 and 2013, we're in 2017 now. And I have sent them a notarized document that proves that I was PHYSICALLY in a legal office to sign my declaration. Also, the email associated with my BTC-e account contain my first and second name, which serves as complementary evidence to justify my claim (yes, I did send them my passport, AGAIN, yesterday).


They operate in a shell company @ UK. Their legal company is operated by a signer from some random country that is the director of atleast a hundred different companies. Good luck trying to reach them. The best option is to go public.


I already did, by exposing BTC-e inability to comprehend common sense and logical behavior.

On a side note, you have intentionally posted misinformation on this thread with the attempt to give credibility to BTC-e, even tho you have absolutely no valid arguments and were already proven to be wrong by numerous people.



Your offer is ridiculous to say the least. You have offered to send the funds to a bitcoin wallet that the last time it was used was in 2012 and 2013. In fact, all the wallets that were used there were from ages ago since you have locked my account for a considerable amount of time now, or am I wrong? You are conveniently choosing the most ridiculous options, even tho you know the nature of this situation. You are intentionally ignoring the knowledge of my transactions, specific details containing my information and details of my transactions to the exchange. Unless I have access to your servers to filter the transaction details of my own account, how else could I know about such details? You are ignoring that, which is the most logical thing in this whole conversation.

Also, it was you who asked for a notarized document, a copy of my passport and a picture of me holding a paper saying "For BTC-e" while also holding my passport in the other hand. Why would you ask for that if it's labelled as "invalid" in the retrieval process?



1. The email was deleted a long time ago, way before I even contacted you.
2. The bitcoin wallets ONLY used in 2012 and 2013, never were they used recently.
3. The Skype was never deleted; was associated with the deleted email.
4. The reason why I wrote to you using different emails (which I have already stated in this thread) is because you kept ignoring my tickets for weeks.
5. The screenshot is cut and filtered to only show what you were asking; the screenshot was sent in 3 different versions and formats. You acknowledge that in your later ticket that the nature of the screenshot was on longer an issue. That's why you offered to send my funds to a different account.

Now I have some questions for you:

1. Why have you been ignoring me for the past 13 to 14 months, and are just now replying after I accused you of scamming?
2. Why did you requested all my personal information, including copy of passports, utility bills and picture of me holding a paper and my passport, if it's not valid as proof of evidence?
3. Why did you say that you couldn't "restore" access to my account, but were willing to transfer the funds to a different account?
4. Why are you acting so defensively, when all we want is for you to come clear on your actions and contradictions?
5. Why do I think that someone from inside your team actually stole my funds, and you're trying to cover up?

Why would a "victim" leave thousands worth of bitcoins to be claim by someone else? If the account wasn't mine, I believe that it would have been recovered a long time ago.


The email was never changed, it's still the same. It's just not usable. They have confirmed that the email was deleted by Gmail since they could send a message there and get an invalidation "bounce". Cannot be recreated nor used, permanently.


Fact is, I never changed the email. I sent them what skype I used to communicate with them, but it's not accessible because it's associated with the deleted Gmail. It's impossible to send a small deposit from the original wallet since it was used in 2012 and 2013, we're in 2017 now. And I have sent them a notarized document that proves that I was PHYSICALLY in a legal office to sign my declaration. Also, the email associated with my BTC-e account contain my first and second email, which serves as complementary evidence to justify my claim (yes, I did send them my passport, AGAIN, yesterday).


They operate in a shell company @ UK. Their legal company is operated by a signer from some random country that is the director of atleast a hundred different companies. Good luck trying to reach them. The best option is to go public.


I already did, by exposing BTC-e inability to comprehend common sense and logical behavior.

On a side note, you have intentionally posted misinformation on this thread with the attempt to give credibility to BTC-e, even tho you have absolutely no valid arguments and were already proven to be wrong by numerous people.



Your offer is ridiculous to say the least. You have offered to send the funds to a bitcoin wallet that the last time it was used was in 2012 and 2013. In fact, all the wallets that were used there were from ages ago since you have locked my account for a considerable amount of time now, or am I wrong? You are conveniently choosing the most ridiculous options, even tho you know the nature of this situation. You are intentionally ignoring the knowledge of my transactions, specific details containing my information and details of my transactions to the exchange. Unless I have access to your servers to filter the transaction details of my own account, how else could I know about such details? You are ignoring that, which is the most logical thing in this whole conversation.

Also, it was you who asked for a notarized document, a copy of my passport and a picture of me holding a paper saying "For BTC-e" while also holding my passport in the other hand. Why would you ask for that if it's labelled as "invalid" in the retrieval process?



1. The email was deleted a long time ago, way before I even contacted you.
2. The bitcoin wallets ONLY used in 2012 and 2013, never were they used recently.
3. The Skype was never deleted; was associated with the deleted email.
4. The reason why I wrote to you using different emails (which I have already stated in this thread) is because you kept ignoring my tickets for weeks.
5. The screenshot is cut and filtered to only show what you were asking; the screenshot was sent in 3 different versions and formats. You acknowledge that in your later ticket that the nature of the screenshot was on longer an issue. That's why you offered to send my funds to a different account.

Now I have some questions for you:

1. Why have you been ignoring me for the past 13 to 14 months, and are just now replying after I accused you of scamming?
2. Why did you requested all my personal information, including copy of passports, utility bills and picture of me holding a paper and my passport, if it's not valid as proof of evidence?
3. Why did you say that you couldn't "restore" access to my account, but were willing to transfer the funds to a different account?
4. Why are you acting so defensively, when all we want is for you to come clear on your actions and contradictions?
5. Why do I think that someone from inside your team actually stole my funds, and you're trying to cover up?

You don't get it!
Anyone could claim ownership if they grant the "scammed" user this account. What do you mean by "he's not lying"? Anyone would lie for thousands of USD. Especially if it's in bitcoin with no paper trail.
Why wouldn't the user share at least the transaction ID? Or the wallet address? I still don't get that. As far as anyone knows there is not yet a way to crack wallet private keys, that wouldn't take 100000 years.

The only way is through Gmail. If the names of the original Gmail account are identical with the names on the notarized Passport copy - that would be a proof enough.

Otherwise it's the user's word against the exchange. And the fact that the Gmail was suspended is not a proof of anything.

I agree that BTC-e should have a compliance procedure in such cases.

I propose simplicity - require a phone number with 2FA enabled on registration. Simple. No one (yet) could duplicate a phone number. At least not to my knowledge.
If a user wants to change their email - you send them a Google Authenticator/Authy/Other similar app code - and they verify the request with this code.
Pure and simple.

We have currently:

1. Mail a user deleted on gmail due to the fact that someone is trying to hack it.
2. The user has no access to the purses from which the bitcoin transaction
3. The user claims that his Skype also deleted in which we communicate with him.
4. The user wrote to us constantly with new e-mail: (steve***@safe-mail.net, stevenwag***@hotmail.com, stevenwa***@gmail.com)
5. The user claims that he does not have access to the wallet, the question from this screen http://i.imgur.com/vppQXmB.png we have the original of the file and in the file properties is written that it is made in Photoshop versions CS6?

All these facts indicate that access to the account is trying to get a fraudster.


We are waiting for comments from the user on all issues!

No offense but it's like talking to the wall. This is going nowhere.

Again, if so, why have you asked him to provide all the additional info?

Again, you can verify that his email account was closed. Just send a test email and you'll get 'undelivered' message. Now you know his not lying.

Again, if I send few satoshis to someone else's btc-e account, would you consider me as a rightful owner just because I can prove ownership of sending address?

Ps. Which country's law are you subject to? What you're trying to do (deprive someone of their funds) just because of lost email access is illegal pretty much everywhere. You need to have procedures in place to cope with such situations.

The user has no access to email or to bitcoin wallets.

By asking for scan of id document + proof of address? Did he refuse to provide those?

If the user can not provide the correct information about which we have written above, how can we trust him?

So why the hell did you ask him to provide all the personal info? You were just trolling him?

Ownership of private keys (access to wallet) is in no way proof of identity. What happens if I was to deposit bitcoins to btc-e account directly from other site (casino, other exchange etc), would you consider other site's operator as a legal owner of my btc-e account?? Or what if I bought some btc for cash and asked the seller to send them directly to btc-e?

As for the email, you can verify that the Google account was closed.

WTF is wrong with you? Do you have any at least semi-inteligent staff member who could properly assess the situation? As of now, you just openly admitted that you intend to defraud the owner of his funds.