User experience Trends in Online Gambling: What's Next? - page 2.

topbitcoin

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Quote from: Gozie51 on March 31, 2024, 01:35:48 PM

Basically let it be easy to access regards sign up and login for users. The casino should also make for very fast customer service that respond to issues and complaint, that will help build a customer base where users may also support to direct and resolve minor issues. Also, there is need for casinos to state their KYC requirements clearly on TOS thereby helping to facilitate quick withdrawals.

And also seasonal bonuses for losers based on how much that they have been lost to the casino Grin

, at least this will make the gamblers have the desire to play more with the hope that they could get some bonus perhaps. And this is going to be like a promotion for the casino.

Yes, if possible, the KYC requirements for minimum funds withdrawn and deposited should be increased to a minimum mandatory KYC requirement when depositing and withdrawing 0.5BTC, so that I can gamble without having to do KYC because of course what I deposit and withdraw from the casino will not reach that level, hahaha.
I agree with that, improving service and being more responsive to customers will make us feel comfortable, and things that are sensitive can be explained briefly and also understood so that we can be responsive.

For your second paragraph I think it's excessive, and it's really not profitable for the casino, yes at least 50% can be a better suggestion in a monthly bonus that loses the total money in the casino Grin

, but I think it's an impossible thing to do, just getting a 0.0% return is already being generous for casinos that do monthly bonuses to their customers to still be able to gamble even if the money is gone. But are monthly bonuses a trap for us to gamble again and deposit again? Huh

Gozie51

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Basically let it be easy to access regards sign up and login for users. The casino should also make for very fast customer service that respond to issues and complaint, that will help build a customer base where users may also support to direct and resolve minor issues. Also, there is need for casinos to state their KYC requirements clearly on TOS thereby helping to facilitate quick withdrawals.

And also seasonal bonuses for losers based on how much that they have been lost to the casino Grin

, at least this will make the gamblers have the desire to play more with the hope that they could get some bonus perhaps. And this is going to be like a promotion for the casino.

danherbias07

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Upgrading security is what I want the most and I don't think the gambling sites that I am using, 2 of them are lacking in that area. They are both reputable and trusted in casino games and sports betting.
When it comes to games, well, they both have a broad number of games to pick but I do want to see something new. Not slots, maybe better live poker games, setting up mini-tournaments, or other stuff that would intrigue more players to play that game.
Regarding bonuses, I don't think they are lacking in that area too. We have monthly bonuses, and post monthly bonuses then they also have weekly bonuses, the rakebacks are also fair.
When it comes to UI, I have not much issue with that. I like it simple, not too colorful because it is an eyesore.
I don't think I am looking for a change, just upgrades will be fine, and maybe more for the players because we are always losing. Cheesy

ethereumhunter

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Quote from: fullhdpixel on March 30, 2024, 01:15:34 PM

Being selective has a benefit and that is, you always ensure that you will only get the best. There were lots of technologies that are released and will still be released but a bunch of them are only unnecessary and we still can be able to live well even without them. Even if we are rich and can afford them, there are still better ways that we can spend our money.

VR is not new and seems didn't boom well, especially here in the gambling world. It is said to offer a real-life experience but I guess people already proved that playing or doing the actual thing is still the best and it is also more healthy. VR might be one of those unnecessary technologies.

Yes, being selective will gives us a chance to gets the best that we wants so we can select the best option from many options. Many technologies that will released and that will not stops because new technologies will develops and grows fast which gives us more options to select. We as a gamblers must select what we wants and don't have to try all of the options because that can costs us much money. Yes, we must use the money that we can afford so we don't gets many losses.

VR is already launched but there will be many new technologies that will gives new experiences to many gamblers. That can makes many people trying to playing gambling with different experiences. We will see a new things in the gambling industry and that can gives us more pleasure to enjoy the gambling games.

Darker45

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I guess current games and the general setup are enough for me. I'm not really a high roller so my limited experience might mean my suggestion doesn't hold much weight.

Perhaps improvements on support and certain terms in the ToS might be considered. Responses to inquiries, tickets, complaints, and whatnot aren't immediate. Further, certain terms in some online gambling sites which are unfair like confiscation of funds from dormant accounts could also be removed.

Apocollapse

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Quote from: Heartilly on March 30, 2024, 05:29:29 PM

I think that question should be asked on the gambling platforms and not on users.

New trends should be offered by these platforms and they need to find what should bring interest to us. We, users, are just waiting on the unique developments that gambling platforms will offer to us. Besides, it's obvious already what are the basic things that gambling platforms should do to gain the trust of the community. The trends and developments should be thought by them.

Why they need to work harder if there's easier solution? any casinos don't have crystal ball to predict what the gamblers like, what they can do is predict and guess. But, if they just ask to the gamblers what they like or suggestion to their site, the casino only need to make it in order to fulfill the gamblers' expectation.

What if the casino add or improve something that the gamblers don't want to see that? it's wasting time, effort and money for the casino.

entertheabyss

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Quote from: Heartilly on March 30, 2024, 05:29:29 PM

I think that question should be asked on the gambling platforms and not on users.

New trends should be offered by these platforms and they need to find what should bring interest to us. We, users, are just waiting on the unique developments that gambling platforms will offer to us. Besides, it's obvious already what are the basic things that gambling platforms should do to gain the trust of the community. The trends and developments should be thought by them.

Gambling platforms will definitely answer all your questions and also provides good means of earnings, it's advisable to tender your difficulty to customers care and not the gamblers that have no knowledge of one's problem. We should trust the communities that follows because there's more basic information and odds that are made available, accessible to us. Users just make the effective parts of gambling, they settled for the big winnings and bringing on the entire stream winnings.

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Quote from: betswift on March 26, 2024, 04:58:45 PM

looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

I think that question should be asked on the gambling platforms and not on users.

New trends should be offered by these platforms and they need to find what should bring interest to us. We, users, are just waiting on the unique developments that gambling platforms will offer to us. Besides, it's obvious already what are the basic things that gambling platforms should do to gain the trust of the community. The trends and developments should be thought by them.

lixer

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Quote from: alegotardo on March 27, 2024, 07:47:47 PM

There are so many factors... currently the gambling market is so competitive that the best sites already have several of the essential criteria that we no longer need to choose between one or the other.
In any case, the ones that I consider most important are: Transparency and security for users in transactions with quickly recognized deposits, bonuses... many bonuses are always welcome.
User assistance/support is also essential, even for those who have never needed it, they just need "one opportunity" to experience in practice how important this is and makes a big difference between keeping a customer or losing them.

You said they only have several, so that means there is still something that they don't have and other may supply it and we can ended up playing at them instead. I like your preferences there of choosing a good casino to play and it looks like we have a similarity with that lol but that is because almost all good traits are already there, however how can something be important if we don't need them? Though a casino can't only accommodate one person, so yeah, it's not an excuse to not provide a quality service or customer support. It's not what you called an opportunity when someone experience an issue, only for them to use the customer service but indeed that it makes them realize how important it was.

fullhdpixel

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Quote from: ethereumhunter on March 29, 2024, 02:27:30 AM

Quote from: betswift on March 28, 2024, 01:44:17 PM

The march of technology definitely keeps the gambling world on its toes. I like the idea of being selective with new tech it’s like picking the right tool for the job, or in our case, the right game for the thrill. Plus, who knows? Maybe one day we'll find ourselves gambling in virtual reality from our couches

It's better we selective with the new tech because we must filter all information and only use the tech that we needs. Besides that, we don't knows if all tech can useful for us so filtering the tech and selecting the right tech for us is a must. That will prevents us to spends waste money for something that we don't needs so we can allocate the money to the right needs. Playing gambling in virtual reality has just began but it still needs to develops more to find the right one. Besides that, the devices still very expensive to many people so the tech must create something that can helps people who doesn't have much budgets.

Being selective has a benefit and that is, you always ensure that you will only get the best. There were lots of technologies that are released and will still be released but a bunch of them are only unnecessary and we still can be able to live well even without them. Even if we are rich and can afford them, there are still better ways that we can spend our money.

VR is not new and seems didn't boom well, especially here in the gambling world. It is said to offer a real-life experience but I guess people already proved that playing or doing the actual thing is still the best and it is also more healthy. VR might be one of those unnecessary technologies.

Rampagoe004

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Quote from: betswift on March 26, 2024, 04:58:45 PM

- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

I want a more interactive and competitive game. I'm not a gambling addict and I never bet big bets. I enjoy gambling games. Therefore I only want development of the game and how players interact with the game. Next I want an adjustment in the withdrawal amount. I'm specific on crypto casinos. Most casinos have a minimum withdrawal amount of around BTC0.001 BTC and if you see the price of BTC continuing to rise I think there is a need to improve there. Next for security I agree with 2FA but to be honest I haven't used it because I never have a high balance in my casino account.

LUCKMCFLY

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Quote from: Zigabel on March 29, 2024, 10:45:36 PM

Quote from: OceanBit on March 28, 2024, 04:18:39 AM

For an online casino, I look first if it's legit/trusted casino with good promotions, deposit bonuses, fast deposit and withdrawals. good customer support that can answer all my queries and concerns quickly and of course the loyalty rewards that will make me stay or stick with that casino because I know that they give good perks and benefits with their players.

You actually have a good criteria which you do look out for but one which I think you shouldn't place at priority is promotion and deposit bonuses because even scam projects can be promoted very well and you will not suspect that it's in any form fraudulent and isn't a good project to follow up although their promotion last within a short period and after they must ha e reached their target audience they may stop the promotion. Some Gambling sites can actually be fraudulent in their activities but yet the may have good and nice looks when visited so you don't get to suspect they carry out such acts.

For good sites where you can be sure to be safe both with your funds and identity, check out the gambling sites been advartises here on this forum and you will get to find some good ones that you wouldn't have to go through the stress of further verification to be sure about their authenticity.

I have a perception of things that are actually Somewhat similar to what you say about that , so I use them and stuff like that. I'm very reluctant about it, because I don't really trust bonuses, for my bonus it means one thing and for casinos it means another, very focused on doing many difficult, almost impossible things in order to get the bonus, therefore when I am in a casino what I do is first play with my money and without taking any type of bonuses, It is my taste, and due to my experience I do it this way, for the rest I respect the position of each player, there are some players who are capable of being happy with a 5x, 10x to be able to withdraw the Balance that the casino Gives , for that Reason I am a person who is not Very given to accepting bonuses, I have had many Experiences.

Nrcewker

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Quote from: Oshosondy on March 26, 2024, 05:06:26 PM

I do not think there are much that I want than what those sites that rate casinos are using like wide range of casino games, fast deposit and withdrawal, excellent customer care response, deposit bonus, other promotional offers. I also like good security like 2FA login and withdrawal.

2FA should be must. It’s very important if you are a gambler who plays with high balance. In this manner you will be saved from scams. Moreover if the user experience is great, then definitely a gambler will stay in the site. The top priority will be facing no delays in the game. The UI should be clean and it should only focus on fair gambling. These are the basic needs which every gambler craves for in a gambling site.

Zigabel

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Quote from: OceanBit on March 28, 2024, 04:18:39 AM

For an online casino, I look first if it's legit/trusted casino with good promotions, deposit bonuses, fast deposit and withdrawals. good customer support that can answer all my queries and concerns quickly and of course the loyalty rewards that will make me stay or stick with that casino because I know that they give good perks and benefits with their players.

You actually have a good criteria which you do look out for but one which I think you shouldn't place at priority is promotion and deposit bonuses because even scam projects can be promoted very well and you will not suspect that it's in any form fraudulent and isn't a good project to follow up although their promotion last within a short period and after they must ha e reached their target audience they may stop the promotion. Some Gambling sites can actually be fraudulent in their activities but yet the may have good and nice looks when visited so you don't get to suspect they carry out such acts.

For good sites where you can be sure to be safe both with your funds and identity, check out the gambling sites been advartises here on this forum and you will get to find some good ones that you wouldn't have to go through the stress of further verification to be sure about their authenticity.

betswift

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Quote from: Blitzboy on March 29, 2024, 11:32:20 AM

Imagine games that learn how you play, that challenge you in ways no casino ever has. Thats the kind of innovation we should be seeing - the best, most personalized gameplay out there. Players deserve to feel like VIPs. And listen, customer service? It needs a serious upgrade. Real people, available anytime, who actually solve problems. Thats how you build trust, something this industry needs more of, frankly. Loyalty programs? They need that extra oomph. Tiered rewards that matter - the kind of stuff that makes players feel amazing

Imagine connecting with friends right on the platform, forming groups, sharing those big wins. It's about building a real sense of community, not just isolated gambling

The casinos that focus on these things, that truly put the player experience first, those are the ones that'll win big. We're talking about making online gambling something truly special, the kind of entertainment that keeps people hooked. Its a win-win

its truly exciting! But other side, in this case we will need balancing innovation and entertainment with ethical practices, and envision an ecosystem where AI tailors not just the gaming experience but also actively assists in managing player well-being, adapting interventions as it learns from player behavior.

Blitzboy

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Imagine games that learn how you play, that challenge you in ways no casino ever has. Thats the kind of innovation we should be seeing - the best, most personalized gameplay out there. Players deserve to feel like VIPs. And listen, customer service? It needs a serious upgrade. Real people, available anytime, who actually solve problems. Thats how you build trust, something this industry needs more of, frankly. Loyalty programs? They need that extra oomph. Tiered rewards that matter - the kind of stuff that makes players feel amazing

Imagine connecting with friends right on the platform, forming groups, sharing those big wins. It's about building a real sense of community, not just isolated gambling

The casinos that focus on these things, that truly put the player experience first, those are the ones that'll win big. We're talking about making online gambling something truly special, the kind of entertainment that keeps people hooked. Its a win-win

betswift

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Quote from: ethereumhunter on March 29, 2024, 02:27:30 AM

Quote from: betswift on March 28, 2024, 01:44:17 PM

The march of technology definitely keeps the gambling world on its toes. I like the idea of being selective with new tech it’s like picking the right tool for the job, or in our case, the right game for the thrill. Plus, who knows? Maybe one day we'll find ourselves gambling in virtual reality from our couches

It's better we selective with the new tech because we must filter all information and only use the tech that we needs. Besides that, we don't knows if all tech can useful for us so filtering the tech and selecting the right tech for us is a must. That will prevents us to spends waste money for something that we don't needs so we can allocate the money to the right needs. Playing gambling in virtual reality has just began but it still needs to develops more to find the right one. Besides that, the devices still very expensive to many people so the tech must create something that can helps people who doesn't have much budgets.

Definitely, being selective with technology in gambling is key. It's not just about chasing the latest trends but ensuring they genuinely improve the player experience. Your point about cost is spot on. accessibility is critical.

Quote from: Findingnemo on March 28, 2024, 08:18:49 AM

Quote from: Yatsan on March 27, 2024, 01:11:01 PM

If it is with KYC procedures then it would be a bit of a problem for the casinos especially those which are registered and those which are just following orders from authority. Many of us know why such procedure is being practiced in many platforms; avoid money laundering and accessibility to minors. I personally have no problem about it since I am doing it for years and fortunately, nothing happened so far which could put me in danger. Again, as I always say, choose the right gambling site that would lessen your worries while gambling.

Regulators doesn't dictate when to ask for KYC rather they just mention it is mandatory for everyone who withdraw money from the platform but the casino decides when to ask for verification. As I said how many people will be interested in completing KYC straight away when they register or would love to try the site and if the person feel it's worth getting verified then they will go ahead so as individual now which you prefer?

What's your take on having a choice, like the option to go through KYC verification early, instead of waiting until you're about to withdraw? Imagine this: a casino requires KYC before withdrawals, but they're cool about letting you complete it whenever you feel comfortable.
This way, if you decide to get it out of the way early, you're all set for a smooth and speedy withdrawal process later on, with all the necessary checks already done. I find this proactive option pretty appealing it's like prepping your passport for a trip long before your flight.

Yaunfitda

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Quote from: Solosanz on March 29, 2024, 04:48:27 AM

Probably interactive game design because people nowadays like that.

Just like online marketplace, we can search the product we're looking for, read the reviews, check the unboxing videos etc, but people skipped all of them and choose to join a live session, so they can ask freely to the host and you can ask them to review your product.

Right now only card games are interactive, we might see interactivity in luck based games and we could watch a match with other gamblers in sportsbook.

Yes, seen interactive games in card games like black jack and baccarat, wherein you can really turn the cards up just like you are sitting on a table to play with it. As for sports betting, I think during the pandemic, in NBA you can see fans face on the seat as if they are really there cheering for their squads. I think this could be implemented already in sports betting, like if you have a bet, you will have the chances that you will be shown like watching live games. There's a lot to begin with, just a matter of imagine for this innovators and how they are going to implement it so that we will be on the next level of experience playing online or sports betting.

Solosanz

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Probably interactive game design because people nowadays like that.

Just like online marketplace, we can search the product we're looking for, read the reviews, check the unboxing videos etc, but people skipped all of them and choose to join a live session, so they can ask freely to the host and you can ask them to review your product.

Right now only card games are interactive, we might see interactivity in luck based games and we could watch a match with other gamblers in sportsbook.

Fortify

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Quote from: betswift on March 26, 2024, 04:58:45 PM

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

Anything that can really improve online gambling from the user's perspective.

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

This discussion aims to discover what users really value and want to see in the development of online casinos.

The more the world changes, the more the world stays the same. I don't see any major trend changes happening at least in the short to medium term. The biggest changes will be in laws where governments open up and close down different gambling abilities. At this point almost all the different variations of gaming structure have been tried and it is truly hard to find anything unique any more that has not been copied within a day of it coming out. The best you are going to hope for is gambling companies competing on lowering margins, but they have their limits. I'm not sure how you can really innovate customer service, although I would say that automated "AI" chat bots are a pain rather than a help in my experience.

Topic: User experience Trends in Online Gambling: What's Next? - page 2. (Read 768 times)