Topic: User experience Trends in Online Gambling: What's Next? - page 4. (Read 847 times)

I like to see casinos that stick to their word. I wanna know I can trust a company holding my funds and know that I will face 0 issues when I want to withdrawal. Players don't wanna jump through hoops to get paid or be limited to a certain amount per week.

What if there will be newly launched casino as if you're a character and you're inside the game like it's 3D and you'd go from place to place on that virtual city that's full of virtual casinos.

I think that's interesting and that's where it is going. It's more of a design and new experience and anything that's new to most of us will be patronized by many gamblers.

It's also related to innovation so I guess that's going to be one of the next trends that it won't be looking a traditional setup online.

Are there really anything more to be added to the online gambling activities we don't have currently? I don't think there is for me though. I've plays on so many new casinos and old ones but my experience is still same. Even with the advent of newly improved games and gaming experiences, I still feel same excitement while gambling.
If anything I would want, is to may be have newer casinos that don't request so many information from users. That's they will be !ore decentralized compared to what we have now. Lesser restrictions of players from all over the world. The kyc implementation in most casino is really not funny as even a gambler most times may not want to play on that casino for long but his data and information have been given out to theri platform as a yastic to play.

Well, given how many gambling sites are there, they would for sure be able to cope up with any trend such as AI adoption, new games to be offered and the likes. But things I'd be most happy about in my gambling experience is faster transaction rate and faster solution or response with players' concerns which are usually concerning held funds, restrictions, and more. You could name any game that you want or offers that would be welcoming new players towards a certain platform, however, properly handling of problems within the gambling site, is only evident with few platforms which for me gives the worse experience.If it is with KYC procedures then it would be a bit of a problem for the casinos especially those which are registered and those which are just following orders from authority. Many of us know why such procedure is being practiced in many platforms; avoid money laundering and accessibility to minors. I personally have no problem about it since I am doing it for years and fortunately, nothing happened so far which could put me in danger. Again, as I always say, choose the right gambling site that would lessen your worries while gambling.

This can be a welcome addition that everyone will appreciate but its not so hard to understand that when KYC is mandatory we will be asked to get verified when we want to withdraw because that is when the gambling platform is responsible to avoid AML and asking up front just reduce the userbase because people want to try the platform first and get familiar before providing their personal details to the platforms.

Thats right, and from your answer it is very clear to me that you are an experienced person in this field.
And I think you have plans to open a casino soon, good luck hehe!

Also from a business perspective, requiring KYC upfront is clearly not wise for new casinos that are trying to bring as many players to their platforms.
Because there are still many gamblers who only bet/deposit with a small amount and forcing them to do that from the beginning is a suicide move for a newly established casino.
Out of 100 people, maybe only a few are willing to do that, or even none at all because there are still many other casinos that are not too strict with their KYC policies.

But it will become an open invitation for abusers, especially in sports betting.

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If your concern about early KYC could be an "open invitation for abusers," particularly in sports betting, stems from the idea that individuals banned from one platform could more easily circumvent restrictions to create accounts on others if they're forced to reveal their identity upfront. This could potentially expose platforms to coordinated fraud attempts, bonus abuse, or manipulative betting schemes.

Then on my mind it could be mitigated through robust KYC procedures as shared blacklists or behavioral monitoring.

Alas, do not let the increase in a number of new online casinos bother you, they are all here to make money just like us, you can't always use all available casinos, just pick two and keep trying your luck on each one.

I don't think that my favourite online casinos are lacking anything right now, and majority of existing online casinos already have the same features, I am only hoping for a VR future gambling or at least a metaverse way of gambling, such experience will be mind blowing.

Right now, good customer services, faster withdrawal and fair games is all enough for me, there is nothing more that I ask for, but I will always advise beginners to use online casinos that have already build their reputations very high, you will get the best services from them and less problems.

Your observation reflects a reality. Ofcours deposits are often faster because gambling sites have streamlined this process to encourage players to start playing quickly.
On the technical side, accepting payments can be as simple as verifying that the funds have been transferred. But withdrawals, on the other hand, require more steps. Such as identity verification processes and sometimes manual approval of the transactions. All of these can contribute to longer wait times for withdrawals.
Deposits are subject to fewer regulatory hurdles, which makes them faster by comparison.
Of course, it will not be possible to do these two processes at the same level in terms of speed, but it is definitely possible to improve the waiting time.

However, some sites do manage to offer quick withdrawals, especially those that heavily utilize cryptocurrencies or have highly efficient verification processes.



Absolutely agree with you. It’s clear that the appetite for quick, exciting gameplay paired with substantial rewards is there, but not many platforms are stepping up to meet this demand. The future of online casinos definitely seems ripe for a shift towards these types of games. The tech is there. it's just about applying it creatively to enhance the gaming experience and reward mechanisms.

Looking forward to seeing how developers respond to this gap in the market!

For me, a good new casino is one that is handled by staff who are experienced in their field (crypto, online gambling, etc)
With that way, any issues will definitely be resolved quickly.

As for the game design, I think almost all casinos provide the same games/providers, so maybe its not that important in this case.
For live support, it must be handled by experienced people and problem solvers, not just recipients of reports like AI.
For loyalty programs including events/promos and bonuses, provide honest and a complete information from the beginning.
There are still many casinos that offer fantastic loyalty programs, events/promos and bonuses but in reality they are all just traps with hidden terms and conditions.


But it will become an open invitation for abusers, especially in sports betting.

Casinos hire very experienced developers, designers and marketers. In my country, some casinos probably have more talented people than banks, so it's hard to suggest them any design changes or technical advice because casinos always try to make it comfortable for you to gamble. Personally I would love to see as many games as possible. I would love to see chess on crypto casinos, I would love to massively see Poker, new PvP games, I would love to see some skill-based games that will be controlled to not get abused by bots and I will be able to play with real humans.

Oh and many promotions where there is not a super big competition. I would love to see competition in different games at different times. For example, make competition in slots where it takes me to bet 2$ for example, let's say that 1000 people get collected and then we compete against each other. The top 10 or 100 of those who wager the most, will receive prize that was collected by us depositing some money to take part into competition.

From all you've mentioned already concerning the innovation, research and development of the gambling sector, customers want to feel secured and safe with the use of the gambling platforms, they want to experience more improved service satisfaction and new gambling developed games to make their gambling experience more of having improved and better fun, this same thing is what they want to trust their delivery capacity for having new offers.

Thank you. That's so right. My thoughts are also for KYC verification to be applied at the top-up stage. I think that this kind of practice would improve the user experience and be a win-win for both sides.

I have observed that some of these casinos don't have experienced or well-trained customer service personnel. They will always keep you waiting until a skillful customer service personnel is free to attend to you. This makes the waiting time too long and I don't find it funny. These staff should have some understanding of gambling and deep knowledge of their casino.


Some casino websites are difficult to navigate through because of poor organization and layout. I know it is important to offer a variety of games but it should make the site too ambiguous to interact with.


Generally, gamblers will prefer casinos that are trustworthy and customer-friendly. Casinos should be known to abide by the terms of service and don't try to bend it when it doesn't suit them. They shouldn't use fair deals to attract gamblers and change it later without informing bettors. I have recently seen some new casinos running long-term campaigns on the forum to promote their service, this is a good development because it might have a positive effect on the casino. Running a one-week campaign might be a sign that the casino is not serious with business.

yups , there are several casinos that i come to play who charge nothing for fees since we already spend a lot in their site , our wagering continues to increase and from that they are already profit , though the problem mostly is about the game provider who charge a lot from withdrawal/deposit.

What I want:
1.The online casinos to be trustworthy and to never scam their customers. Yes, I know that this is easier said than done.
2.No sketchy policies like "perform KYC before withdrawal". KYC should be done before depositing money, not before withdrawing money.
3.Decentralized gambling is supposed to be the future of gambling, but I don't see it happening anytime soon. Most centralized online casinos will lose their business, if decentralized gambling becomes really popular.
What I don't want:
1.Virtual Reality gambling. I totally don't care about this sh*t.

What do you mean by "innovative customer service"? Customer service is just good or bad. It can't be "innovative".

Innovating games , I am looking for more lightning games that offers larger bonuses and multiplier than normal game settings as there are only few gambling sites that has this features.


we keep valuing their effort to bring gamblers better result but its not completely what is happening so yeah they need to extend more effort to satisfy gamblers.

The biggest change that I would like to see from crypto gambling sites going forward is to completely get rid of fees in any form(Deposit, Withdrawal etc) in order to help gamblers save more money in the long-term.

Some casinos are already offering all of this, but many aren't which is not good and it needs to change hopefully sooner rather than later.

We have an already existing competitive gambling industry with a plethora of interesting mind blowing games ranging from sports games to casino games with mouth watering features that are so attractive for users pleasure. But in all of these expedition for more and more interesting new games creation am mostly interested in a sports betting or casino's customer service provider how fast their technology is able to respond to customers needs and reports resolving issues within the shortest frame without lingering beyond normal duration. Addition to what I expect is fast and convenient withdrawal process which equals to that of the deposit process. And this is because one have discovered in gambling sites is that the depositing aspect is very quick and ease than withdrawal.


This can't be possible not matter how hard any casinos may want to try to spread it's reach because looking at the different terrains of all the countries of the world you just can't satisfy all the countries policy of operational demands. Some countries policy for a casino to meet before becoming operational in the country may contradict that of another's so in the best interest of the casino they would want to hang around where they find convenient for business in terms of not just the operational policy demands alone but the user-base volume.

What is actually interesting for gamblers is the loyalty system or VIP Rank on the casino platform. What makes one casino different from another is this particular service, if only there was a better and more attractive offer, then I'm sure it would be the best marketing weapon that has the potential to disrupt the glory of existing casino platforms.

Interesting events are sometimes also considered by gamblers to try and play the game in a fun way... some casinos hold events through this forum, such as guessing the score, guessing the price, winning the biggest multiplier and so on. Yes, even though there is special traffic coming from this forum, I hope the platform still doesn't forget about events for users who are not present on this forum.

For basic services such as deposits and withdrawals from all corners of the world (without restrictions on the gambler's country), it could be the best option... because so far I have seen several platforms prohibit users from several countries from playing at their casinos... this seems like a boring restriction , because I'm sure many gamblers want to experience other casino platforms freely.