User experience Trends in Online Gambling: What's Next? - page 3.

ethereumhunter

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Quote from: betswift on March 28, 2024, 12:44:17 PM

The march of technology definitely keeps the gambling world on its toes. I like the idea of being selective with new tech it’s like picking the right tool for the job, or in our case, the right game for the thrill. Plus, who knows? Maybe one day we'll find ourselves gambling in virtual reality from our couches

It's better we selective with the new tech because we must filter all information and only use the tech that we needs. Besides that, we don't knows if all tech can useful for us so filtering the tech and selecting the right tech for us is a must. That will prevents us to spends waste money for something that we don't needs so we can allocate the money to the right needs. Playing gambling in virtual reality has just began but it still needs to develops more to find the right one. Besides that, the devices still very expensive to many people so the tech must create something that can helps people who doesn't have much budgets.

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Quote from: ethereumhunter on March 28, 2024, 07:16:53 AM

The trends will always change following the new technology appear in the gambling industry. We can try one by one of the new technology but that will needs more money to try the new technology. Maybe VR or the other new technology will comes up and will becomes the new trends as the new ones will change the old ones.

The gambling industry will also change as the new technology will apply to the gambling industry. We as a user doesn't needs to try all of the new technology because that will cost much money so we can select what we wants. If we thinks that we difficult to follows the new technology, we don't have to used it and used the old ones.

The march of technology definitely keeps the gambling world on its toes. I like the idea of being selective with new tech it’s like picking the right tool for the job, or in our case, the right game for the thrill. Plus, who knows? Maybe one day we'll find ourselves gambling in virtual reality from our couches

Quote from: Outhue on March 28, 2024, 06:01:30 AM

Quote from: betswift on March 26, 2024, 03:58:45 PM

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

Anything that can really improve online gambling from the user's perspective.

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

This discussion aims to discover what users really value and want to see in the development of online casinos.

I need more two-player games in casinos, games where a player (real human) vs another player (real human ) can go head to head, even if they are not both in the same casino, it should be possible online since we can play video games online going against other players.

I know that such isn't possible with Slots but more games that are good for head-to-head challenges should be introduced, it will get no better than this, because fun is what makes gambling worthy, lack of fun gets boring real quickly.

Sports betting wins when it comes to fun because the real action is when a team goes against another team, you are to sit back and enjoy the match and it can be very thrilling and exciting, to say the truth, I don't want anything from online gambling than more player vs player games.

Totally with you on the need for more player-vs-player action. It brings a whole new level of excitement, much like the rush from sports betting but with the added personal challenge.

coin-investor

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Quote from: betswift on March 26, 2024, 03:58:45 PM

This discussion aims to discover what users really value and want to see in the development of online casinos.

When it comes to features and development there's really not much to talk about but to improve what's already been there, and these are bug-free platforms, with responsive and fair support, continuous marketing, and fair treatment of gamblers.
Gamblers know what they are looking for on a platform and the platform knows how to please its clients so the platform should work in the best interest of its players, there's a lot of competition in the casino industry the casino that can give the best experience will get the players' money and attention.

qwertyup23

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Quote from: betswift on March 26, 2024, 03:58:45 PM

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).

I would like to ask for an improvement to overall customer service experience.

During casino games, it is inevitable that a person would experience some technical difficulties, bugs, or questions during the course of their experience. One problem that I often see is that the customer service takes a relatively long time for them to respond about the said query.

Hopefully this can be remedied by providing more tools to improve customer service interaction in order to address swiftly the problems that people encounter.

Quote

- what improvements or features would you specifically appreciate or suggest (what is missing)?

Like what I mentioned above, an improvement to customer service experience is paramount to the success of a gambling company. While I do understand that some problems may take an additional amount of time due to the circumstances involved (e.g. bugs, etc.), still, an update from them would most likely be appreciated.

Findingnemo

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Quote from: Yatsan on March 27, 2024, 12:11:01 PM

If it is with KYC procedures then it would be a bit of a problem for the casinos especially those which are registered and those which are just following orders from authority. Many of us know why such procedure is being practiced in many platforms; avoid money laundering and accessibility to minors. I personally have no problem about it since I am doing it for years and fortunately, nothing happened so far which could put me in danger. Again, as I always say, choose the right gambling site that would lessen your worries while gambling.

Regulators doesn't dictate when to ask for KYC rather they just mention it is mandatory for everyone who withdraw money from the platform but the casino decides when to ask for verification. As I said how many people will be interested in completing KYC straight away when they register or would love to try the site and if the person feel it's worth getting verified then they will go ahead so as individual now which you prefer?

ethereumhunter

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The trends will always change following the new technology appear in the gambling industry. We can try one by one of the new technology but that will needs more money to try the new technology. Maybe VR or the other new technology will comes up and will becomes the new trends as the new ones will change the old ones.

The gambling industry will also change as the new technology will apply to the gambling industry. We as a user doesn't needs to try all of the new technology because that will cost much money so we can select what we wants. If we thinks that we difficult to follows the new technology, we don't have to used it and used the old ones.

o48o

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Quote from: betswift on March 26, 2024, 03:58:45 PM

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

Anything that can really improve online gambling from the user's perspective.

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

This discussion aims to discover what users really value and want to see in the development of online casinos.

Ihmo reward programs with thought out deflating tokenomics, similar to SHFL, would be quite hooking. I am not sure what you mean by interactive game design, but i am not playing slot games if i have some extra choices that affect the outcome. Because that feels like cheating from designer's part and puts the blame of losing to players themselves. As players aren't really winning more by right choices, they just just have lower rtp if don't manage to make all the optimal choices.

Inventing anything truly innovative these days is really hard as pretty much everything has been explored and new ideas don't grow in trees. Latest actually brilliant game design was crash and that game came ages ago. And giving you truly innovative in casino design would be like working you for free and giving out a billion dollar patent idea for nothing in exchange.

If you truly want to go for that road: Have a transparent platform for people who give you ideas, that ensures them that they will be rewarded for their ideas if they get developed.

Outhue

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Quote from: betswift on March 26, 2024, 03:58:45 PM

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

Anything that can really improve online gambling from the user's perspective.

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

This discussion aims to discover what users really value and want to see in the development of online casinos.

I need more two-player games in casinos, games where a player (real human) vs another player (real human ) can go head to head, even if they are not both in the same casino, it should be possible online since we can play video games online going against other players.

I know that such isn't possible with Slots but more games that are good for head-to-head challenges should be introduced, it will get no better than this, because fun is what makes gambling worthy, lack of fun gets boring real quickly.

Sports betting wins when it comes to fun because the real action is when a team goes against another team, you are to sit back and enjoy the match and it can be very thrilling and exciting, to say the truth, I don't want anything from online gambling than more player vs player games.

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For an online casino, I look first if it's legit/trusted casino with good promotions, deposit bonuses, fast deposit and withdrawals. good customer support that can answer all my queries and concerns quickly and of course the loyalty rewards that will make me stay or stick with that casino because I know that they give good perks and benefits with their players.

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Quote from: betswift on March 26, 2024, 03:58:45 PM

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

Anything that can really improve online gambling from the user's perspective.

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

This discussion aims to discover what users really value and want to see in the development of online casinos.

I am not so sure, online casinos are in my opinion already very close to perfection, you can gamble anytime anywhere, the minimum bet is smaller than on offline casinos, there is no need to commute to your favorite casino or pay for parking, the customer service is good and the variety of games offered is huge.

What else can a gambler ask for? As other than small improvements on all of those aspects, I think online casinos are already as good as they are going to be, and it will be necessary an innovation by a visionary to bring online casinos to new heights.

AmoreJaz

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Quote from: alani123 on March 27, 2024, 05:57:49 PM

The trend I really don't like recently is how for many casinos there's a hyperfocus in promoting non-provably fair slots. And also I highly dislike how governments all around the world are eating this up by allowing these types of games in "licensed" online casinos.

If you think about it, crypto gambling at least used to have a good feature, nearly everything was provably fair from its games. However, when it comes to gambling now, crypto or not, very few of the popular casino games are provably fair. Stake at least makes a very good effort to make its original games provably fair which is good to see from the biggest casino in the industry. But still slots from third party providers are very opaque in how they operate and how their supposed randomness.

For slots, one thing you can do here is check the reputation of the third party provider. Because people will talk if they are not happy about it. You can't expect these providers to be transparent all the way through. Some providers are actually giving the RTP info if you just know where to dig this info.

In terms of user experience, I believe VR is the future on this game. But platforms offering such kind of service will make sure that the gadgets or equipment being used is not too expensive. Otherwise, only select few can avail this entertaining experience.

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Quote from: Hatchy on March 27, 2024, 02:51:37 PM

Quote from: betswift on March 26, 2024, 03:58:45 PM

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

Anything that can really improve online gambling from the user's perspective.

Things you like, recent improvements you appreciate or current trends you criticize. Or suggest features and trends you'd like to see more of in the future.

This discussion aims to discover what users really value and want to see in the development of online casinos.

Are there really anything more to be added to the online gambling activities we don't have currently? I don't think there is for me though. I've plays on so many new casinos and old ones but my experience is still same. Even with the advent of newly improved games and gaming experiences, I still feel same excitement while gambling.
If anything I would want, is to may be have newer casinos that don't request so many information from users. That's they will be !ore decentralized compared to what we have now. Lesser restrictions of players from all over the world. The kyc implementation in most casino is really not funny as even a gambler most times may not want to play on that casino for long but his data and information have been given out to theri platform as a yastic to play.

I think there is always something to add

There is no progress without movement, so if you don't improve, someone else will for sure.

Quote from: Text on March 27, 2024, 05:40:43 PM

Quote from: davis196 on March 27, 2024, 02:48:36 AM

What I want:
1.The online casinos to be trustworthy and to never scam their customers. Yes, I know that this is easier said than done. Grin

2.No sketchy policies like "perform KYC before withdrawal". KYC should be done before depositing money, not before withdrawing money.
3.Decentralized gambling is supposed to be the future of gambling, but I don't see it happening anytime soon. Most centralized online casinos will lose their business, if decentralized gambling becomes really popular.
What I don't want:
1.Virtual Reality gambling. I totally don't care about this sh*t.

What do you mean by "innovative customer service"? Customer service is just good or bad. It can't be "innovative". Grin

We're the same, I still don't have an idea how VR technology is used in gambling, so now I'm curious. Who knows, they might develop a concept that will provide more enjoyment and excitement in gaming.

Perhaps what's being referred to as innovative customer support is having AI. Well, it's okay if the only common issues are the ones being contacted to them that can easily be automated, but if it's rare cases or technical, there should be a live chat because sometimes their bots can't exactly answer the queries. Some still prefer talking to a human operator in a live chat, especially if you must attach a screenshot to address specific or case-to-case basis issues.

So, as you say its posible. As an assistant. An I agree, AI can complement traditional support channels by handling common queries. Thus, AI can reduce, but not completely replace, a live chat or call but still make support better.

alegotardo

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Quote from: betswift on March 26, 2024, 03:58:45 PM

Hi everyone!
looking at how many new gaming platforms are popping up, I thought it would be interesting to talk about, based on your experience and preferences:
- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

There are so many factors... currently the gambling market is so competitive that the best sites already have several of the essential criteria that we no longer need to choose between one or the other.
In any case, the ones that I consider most important are: Transparency and security for users in transactions with quickly recognized deposits, bonuses... many bonuses are always welcome.
User assistance/support is also essential, even for those who have never needed it, they just need "one opportunity" to experience in practice how important this is and makes a big difference between keeping a customer or losing them.

Many also talk about the variety of games, but I only bet on sports and having the main football championships is already excellent for me.

Once there was a lot of talk about KYC too, where sites that didn't charge were preferred by users, but currently this is practically impossible to achieve.

alani123

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The trend I really don't like recently is how for many casinos there's a hyperfocus in promoting non-provably fair slots. And also I highly dislike how governments all around the world are eating this up by allowing these types of games in "licensed" online casinos.

If you think about it, crypto gambling at least used to have a good feature, nearly everything was provably fair from its games. However, when it comes to gambling now, crypto or not, very few of the popular casino games are provably fair. Stake at least makes a very good effort to make its original games provably fair which is good to see from the biggest casino in the industry. But still slots from third party providers are very opaque in how they operate and how their supposed randomness.

Text

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Quote from: davis196 on March 27, 2024, 02:48:36 AM

What I want:
1.The online casinos to be trustworthy and to never scam their customers. Yes, I know that this is easier said than done. Grin

2.No sketchy policies like "perform KYC before withdrawal". KYC should be done before depositing money, not before withdrawing money.
3.Decentralized gambling is supposed to be the future of gambling, but I don't see it happening anytime soon. Most centralized online casinos will lose their business, if decentralized gambling becomes really popular.
What I don't want:
1.Virtual Reality gambling. I totally don't care about this sh*t.

What do you mean by "innovative customer service"? Customer service is just good or bad. It can't be "innovative". Grin

We're the same, I still don't have an idea how VR technology is used in gambling, so now I'm curious. Who knows, they might develop a concept that will provide more enjoyment and excitement in gaming.

Perhaps what's being referred to as innovative customer support is having AI. Well, it's okay if the only common issues are the ones being contacted to them that can easily be automated, but if it's rare cases or technical, there should be a live chat because sometimes their bots can't exactly answer the queries. Some still prefer talking to a human operator in a live chat, especially if you must attach a screenshot to address specific or case-to-case basis issues.

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Quote from: Findingnemo on March 27, 2024, 12:01:19 PM

Quote from: betswift on March 27, 2024, 05:59:44 AM

Quote from: davis196 on March 27, 2024, 02:48:36 AM

2.No sketchy policies like "perform KYC before withdrawal". KYC should be done before depositing money, not before withdrawing money.

Thank you. That's so right. My thoughts are also for KYC verification to be applied at the top-up stage. I think that this kind of practice would improve the user experience and be a win-win for both sides.

This can be a welcome addition that everyone will appreciate but its not so hard to understand that when KYC is mandatory we will be asked to get verified when we want to withdraw because that is when the gambling platform is responsible to avoid AML and asking up front just reduce the userbase because people want to try the platform first and get familiar before providing their personal details to the platforms.

If we think that we can overcome kyc in the future while looking for more development and advancement, this is what will propel a lot of those development because no team will want to spend so much money on increasing their level of development knowing that the government could close them down if the lack license and following AML policies and laws of the land.
KYC is more of a regulatory demand and not for the casinos and left for the casino they won't ask for any verifications as long as you deposits and play.

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Quote from: betswift on March 26, 2024, 03:58:45 PM

- what improvements or features would you specifically appreciate or suggest (what is missing)?

Skill based games where players can bet against each other, while having chances to make profit on long run, since these aren't entirely luck based games, so the more skilled and more time players put into learning the game and its possible strategies, more likely it will be that the gambler is rewarded for his efforts in the end. The house would still profit a comission over every game, anyway, despite the winners being player A or B, so it wouldn't be risky or unprofitable to introduce this category of gambling game to casinos.

Actually, I don't understand why they haven't done that yet, because it seems a good way to make their services to be adopted by a larger userbase of customers, going beyond the traditional gamblers, also bringing gamers together and raising their profits, as consequence. Maybe in the following years we will see something like this happening, once the current model displayed by gambling houses get saturated.

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Quote from: betswift on March 26, 2024, 03:58:45 PM

- what trends would you like to see in the future (eg interactive game design, innovative customer service or loyalty programs, etc.).
- what improvements or features would you specifically appreciate or suggest (what is missing)?

that's all actually what casino developers are thinking about. and everything the user wants. although not everyone will like the changes made. because there are also users who like the simplicity of casinos. The most important thing is that the access and appearance are comfortable and their service is also good. especially in crypto casinos, maybe users are bothered by KYC, maybe not.

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Quote from: betswift on March 26, 2024, 03:58:45 PM

- what improvements or features would you specifically appreciate or suggest (what is missing)?

I am not sure if this is an improvement or feature but with the majority complaining about how casinos are having the rules about KYC, I think if they can be softer with it and those small gamblers can be spared with that kind of rule, much better. Or, I'd say that most of them are like this and all they need to do is to maintain that policy for everyone's sake because that's what everyone like to have. As it's always been the issue and question of most when there are new casinos that are spotted by the majority. But we also do understand that if they're trying to ask for it, it's probably that there's a threshold or limit for that user to withdraw. If it's with bigger amounts then they're just doing their jobs for asking it to comply with regulations.

$crypto$

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I'm sure every casino will definitely improve their services for products that will be developed, maybe you can say according to the current trend, the casino will do it quickly, so as users will always wait for what is innovative for the casino.

The most important thing now is for casinos to keep their casinos not KYC even though the regulations say YES, for me that's enough because somehow every user doesn't want to do KYC verification for entertainment at the casino.

Topic: User experience Trends in Online Gambling: What's Next? - page 3. (Read 839 times)