Topic: WARNING - Cryptsy loses your Coins!! - page 4. (Read 5126 times)
I said in another thread: MongoDB is the source of evil. Cryptsy chooses it to dance with troubles. Bad choice for reliable database
On a sidenote, if you guys responded to tickets and Pm's as fast as you just did, I am pretty confident that the other problems and growing pains you are having, the customers would be more adapt to stick it out with you.
Cryptsy is sacrificing the integrity of their support queue, so that they can accommodate the most vocal minority of frustrated users. By publicly addressing small numbers of complaints---those that are the most visible---it allows Cryptsy to sidestep effectively addressing the majority of tickets, and further delay fixing root causes. It amounts to selective scamming; less vocal users get shafted. A reason your ticket has gone ignored is specifically because Cryptsy is playing support games. It is a cheap sleight of hand PR tactic, and effective.
I am happy for you that you have had your issue resolved!
All other frustrated users: consider how quickly mybogusname received attention, and the path to resolution. Cryptsy will cater to public complaints and legal threats. It is a risky behavior, with long term costs that Cryptsy may not realize that it is encouraging---but possibly your best opportunity to stem the financial loss Cryptsy is causing you.
Investors: witness Cryptsy is actively driving users from its site, while potentially compromising their long term ability to support users by establishing bad precedents, and simultaneously encouraging of legal threats that jeopardize your investment. Caveat emptor.
Thank you. I replied as well. I am still missing the lost coin .10864368 BTC (refernce ticket #41810, Vern already replaced my 150 quark that disappeared).
Just to update everybody, BITJOHN brought my balance back to 0 (it was negative). I am still missing .10864368 BTC (not alot, but missing nonetheless).
On a sidenote, if you guys responded to tickets and Pm's as fast as you just did, I am pretty confident that the other problems and growing pains you are having, the customers would be more adapt to stick it out with you. How things have been going, LOTS of people leaving cryptsy (just read this forum, you can't go into almost any thread without seeing people mad, upset and/or leaving to other exchanges).
Just to update everybody, BITJOHN brought my balance back to 0 (it was negative). I am still missing .10864368 BTC (not alot, but missing nonetheless).
On a sidenote, if you guys responded to tickets and Pm's as fast as you just did, I am pretty confident that the other problems and growing pains you are having, the customers would be more adapt to stick it out with you. How things have been going, LOTS of people leaving cryptsy (just read this forum, you can't go into almost any thread without seeing people mad, upset and/or leaving to other exchanges).
Replied to your ticket.
STAY AWAY FROM CRYPTSY FOR NOW!!!
I lost a bunch of coins in trade...Wrote up a ticket... started trading other coins... LOST MORE.. Added to my ticket.. Traded others.. LOST MORE and added to my ticket again!
I have had a ticket for over 6 days open, with a generic response that if they actually read what I wrote, they would have seen that I had already done what they suggested.
Found MULLICKS post on here about how he has contacted people, and THEY did not respond via PM. SO I contacted him... nothing. Then all of a sudden BITJOHN responded via PM. He said
So I did... nothing. No fix, no response. SO the next evening I messaged him again...
Then again I wrote
I then got a reply to my second ticket I had written, BITJOHN claimed that I double purchased DOGE and to sell some other coins to bring by negative balance to zero.
The funny part is, I have NEVER bought DOGE, and my transaction history shows that. SO I replied and told him that and included the DOGE transaction ID from my wallet (which matches how much DOGE I have in my account). (that was 16 hours ago from the time of this post)
Then I PM'ed BITJOHN here and said "I replied to your response for the ticket" (December 21, 2013 at 02:17:33 AM »
Then again
I have also been posting in his thread https://bitcointalksearch.org/topic/annexchange-latest-cryptsy-additions-news-and-announcements-246679 updating things as they happened.
If this is not rectified immediately, then I will have no choice but to file with the Attorney Generals office in Florida, The SEC, and the Office of Comptroller of Currency -Unites States Treasury Department. I will also post links for others to do the same.
This is not what I want to do, but I will not hesitate if I have to. I tried being nice and patient. But this is ridiculous now!
Other trading sites (I have not used yet, but have recently signed up for) are;
https://www.coins-e.com
https://coinedup.com
https://vircurex.com
I lost a bunch of coins in trade...Wrote up a ticket... started trading other coins... LOST MORE.. Added to my ticket.. Traded others.. LOST MORE and added to my ticket again!
I have had a ticket for over 6 days open, with a generic response that if they actually read what I wrote, they would have seen that I had already done what they suggested.
Found MULLICKS post on here about how he has contacted people, and THEY did not respond via PM. SO I contacted him... nothing. Then all of a sudden BITJOHN responded via PM. He said
Quote
"PM me and Ill see if I can get your issue solved by the morning if it doesn't sooner. Im mobile right now or I would."
(December 19, 2013, 04:53:39 PM ») So I did... nothing. No fix, no response. SO the next evening I messaged him again...
Quote
"Hello, I just checked my account, and it has not been fixed. I also checked my ticket, and it has not been addressed. I was hoping you were going to have this fixed by this morning. Thanks in advance."
(December 20, 2013, 11:24:26 AM ») Then again I wrote
Quote
"Ticket #41810"
( December 20, 2013, 01:40:02 PM »)I then got a reply to my second ticket I had written, BITJOHN claimed that I double purchased DOGE and to sell some other coins to bring by negative balance to zero.
The funny part is, I have NEVER bought DOGE, and my transaction history shows that. SO I replied and told him that and included the DOGE transaction ID from my wallet (which matches how much DOGE I have in my account). (that was 16 hours ago from the time of this post)
Then I PM'ed BITJOHN here and said "I replied to your response for the ticket" (December 21, 2013 at 02:17:33 AM »
Then again
Quote
"I responded to your ticket response. I NEVER traded any DOGE, nor does my account show that I did. Plus I included the transaction id number and date and time showing the amount I transferred from my wallet to cryptsy matches the current balance I have in cryptsy. This is now day 6 since my first ticket... and still no fix! I am missing lots of coins and they need to be replaced!"
(December 21, 2013 at 02:11:24 PM »)I have also been posting in his thread https://bitcointalksearch.org/topic/annexchange-latest-cryptsy-additions-news-and-announcements-246679 updating things as they happened.
If this is not rectified immediately, then I will have no choice but to file with the Attorney Generals office in Florida, The SEC, and the Office of Comptroller of Currency -Unites States Treasury Department. I will also post links for others to do the same.
This is not what I want to do, but I will not hesitate if I have to. I tried being nice and patient. But this is ridiculous now!
Other trading sites (I have not used yet, but have recently signed up for) are;
https://www.coins-e.com
https://coinedup.com
https://vircurex.com
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