In February 2023, I introduced a high-roller (Simba), to Shuffle during their launch week. He became their first Diamond VIP, and has generated over $100 million in wager volume. I was an active member of the community and the day my account was closed I had 12 million in personal wager and 150 million in affiliate wager. Not only was I a Ruby 5 player, but I acted as a freelance graphic designer for almost a year, creating dozens of graphics for their social media and as much as Shuffle may deny it, I have been an asset and continue to be while my affiliates continue to generate income for Shuffle even while I am not able to receive the promised commission from them.
In March of 2024, Shuffle removed Simba from my affiliate code, claiming they couldn't afford both his bonuses and my 30% commission. They offered me a $1500 bonus for nearly $50 million in generated wagers and told me there was no going back and forth. It was a done deal. So I went public. on August 18, 2024 I shared the story on Twitter and Telegram and pretty quickly the owner Noah reinstated Simba to my code at my full rate and paid me $30,000 in back commissions for the time he was not under my code.
I thought Noah and I had turned a page and things were going to be better, but almost immediately retaliation followed. I was progressively muted in the Shuffle chat – first for seven days, then thirty, then permanently. Multiple Shuffle staff admitted the mutes were unjustified but that they originated from upper management and could not be removed. Then after a year and a half of being part of the Shuffle ecosystem, I received a pop up message from live support requesting KYC. When I went to message Cam or Noah or any of the people I had been talking to for over a year, they had already blocked me. They knew this was happening. They are the ones who did it. Within 24 hours, my account was gone, along with the $8,000 in unclaimed commission...not gambling winnings... commission. Even live support stopped responding to me. All communication channels were severed.
Their silence about the details, their own daily violations of the same exact TOS they are using to keep me from my account, their knowledge of my location, the dedicated Shuffle channels and chatrooms for restricted countries, and their awareness that a huge portion of their player base lives in these places, should be enough to tell you this account closure is not fair or random. Regardless of what you think about me personally. After multiple attempts, I have received no communication or response from anyone at Shuffle.
They refuse even a compliant business-only account for withdrawals. My attempts to resolve the situation have been ignored. The result: over $8,000 in withheld commissions, an estimated $200,000+ PER YEAR in lost future earnings, and denial of promised SHFL Airdrop 2.
- First came the chat mutes: 7 days, then 30 days, then permanent
- Staff privately admitted the mutes were unjustified but "came from the top"
- Finally, after 1.5 years of daily business dealings, sudden KYC enforcement
- Account closed with $8,000+ locked inside
- Complete communication blackout - blocked on all channels
Current Status- $8,000+ in withheld commissions
- Estimated $200,000+ yearly future earnings blocked
- Denied access to promised SHFL Airdrop 2
- All communication channels cut off
- Multiple reasonable resolution attempts ignored
This isn't about compliance - it's about retaliation. A platform willing to weaponize KYC against successful affiliates while operating their own business from restricted territories shows this isn't about following rules - it's about selective enforcement and punishment for speaking up.
The Evidence is Clear:- Documented staff communications
- Proof of previous $30k dispute payout
- Portfolio of created graphics
- Revenue documentation
- Location awareness proof
- Platform management's Australian operations
A simple business-only withdrawal account would resolve this situation, but Shuffle continues to ignore all reasonable solutions. This story serves as a warning to anyone playing and bringing in players to Shuffle. When you become too successful, when you bring in too much volume, or when you dare to speak up about unfair treatment - you risk losing everything without warning or recourse.
All claims supported by documented evidence. https://i.ibb.co/NVJK2cf/6.pnghttps://i.ibb.co/1mM4KQ5/Screenshot-2024-11-17-at-9-38-28-AM.pnghttps://ibb.co/CMK3Pkghttps://ibb.co/cbnxqMyhttps://ibb.co/xggfgjXI even uploaded a video onto my Twitter of me asking Shuffle to talk to me, at this point I will try anything.
https://x.com/BeCoolMandy/status/1854854785746554886
