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Topic: What do casinos do with inactive accounts? - page 3. (Read 737 times)

legendary
Activity: 2044
Merit: 1075
Leading Crypto Sports Betting & Casino Platform
I am not really sure because I have never left an account unattended and then used it again after some time to see if the casino charges any fee or anything on it, and even if I do leave an account untouched for some time, I wouldn't leave any balance on it, but as far as I can think, I believe if a casino charges maintenance fees and an account that is inactive but doesn't have any balance in it, maybe they will have it have minus balance and deduct the amount when there is a deposit made in the account.

A gambler should always get their account deleted from a platform if they wish to become inactive on the platform, or they should simply read the terms and conditions before joining to know if they have such a policy or not because you can't afford to pay all the fees if you decide to get back on the platform later on.
legendary
Activity: 3066
Merit: 1312
I also learned that there is something called a dormancy fee or maintenance charges on those inactive accounts which covers for administrative cost incurred by those accounts. I learned that the deduction is from the remaining balance in the account. What about inactive accounts without any balance? On the other hand, what type of fee is charged on an active account?
As far as I know, casinos usually deduct it directly from your remaining balance. If the balance is not enough, they may send you a notification requesting to add more money to your account. If you skip adding more money, your account will be permanently canceled or they may deduct your money when you deposit money back into that account again.

Is there any real case where casino ask inactive users to deposit into their account just for the fee? I dont think casino will do that because logically when a casino consider an account is inactive for too long time then notification will be something useless as the user may have left the account for good. Even if the users will read the notification, no users will be willing to deposit to pay the fee unless they want to come back.
full member
Activity: 504
Merit: 144
I also learned that there is something called a dormancy fee or maintenance charges on those inactive accounts which covers for administrative cost incurred by those accounts. I learned that the deduction is from the remaining balance in the account. What about inactive accounts without any balance? On the other hand, what type of fee is charged on an active account?
As far as I know, casinos usually deduct it directly from your remaining balance. If the balance is not enough, they may send you a notification requesting to add more money to your account. If you skip adding more money, your account will be permanently canceled or they may deduct your money when you deposit money back into that account again.

If your account is linked to payment methods such as credit cards or cryptocurrency wallets, they can deduct fees from there even if your casino account has no money left.
legendary
Activity: 2576
Merit: 1252
Leading Crypto Sports Betting & Casino Platform
As far as I know, it is either they just let those accounts be there, or send a notice with interval perhaps 3 months before proceeding with temporary deactivation. However, in both instances, a player is free to activate whenever he would want to. Such thing will only be strict if there is a limited number of accounts to exist in a single website, and it just happened that most of the time, it is not an issue.
What do casinos do with inactive accounts? And what does inactivity mean - not logging in to your casino account or logging in say every two months without playing any game?

I also learned that there is something called a dormancy fee or maintenance charges on those inactive accounts which covers for administrative cost incurred by those accounts. I learned that the deduction is from the remaining balance in the account. What about inactive accounts without any balance? On the other hand, what type of fee is charged on an active account?


it is their site so it is their rules mate,

we are open to create new account in other sites so why need to focus in those sites that
locking our account?

and also for me? i have some sets of casino in place, I may choose which one to play and if happened
that I am inactive? then I may consider other casino than this on.
Well, yes this is another option. A gambler could either request for re-activation of the account or just move with other gambling provider for him to continue what he is doing. Just be sure to read the terms of a platform to avoid being surprised of such feat. At the end of the day, we are just players or consumers for a specific service. The only thing we could to is to comply with the things a platform would demand and negotiate.
hero member
Activity: 2800
Merit: 595
https://www.betcoin.ag


It will be good if they send an email and if you don't reply to it, it should be understood that the account owner let it close down. And the user will not expect a claim from the casino about multi-account if he returns by creating a new account.
It will be good to just first email the casino letting them know whether you are good to play again using the new account. Because you are just putting your money at risk if sooner you hit a jackpot and they lock your funds because of multi-account.
If the person is unable to login and if he wants to still gamble on the site, the best is to send email to the gambling site to know if he should register or they will let him be able to use his old account. It will not be good if the person just go and register without sending such email. You are right about this.

But I noticed that the casinos that I left, I was not going back at all. There are many gambling sites which I can choose from. I left one for another.

There was an incident not so long ago posted in the scam accusation. I couldn't remember the casino but just what he did was request the casino to close the account but he most probably couldn't fight the urge he registered a new account and then when he won a substantial amount his account was locked.

They were exchanging emails about this. I'm not sure how it ended but the user had withdrawn a sum, more than what he deposited. I couldn't say it was fair but the casino didn't let him withdraw the rest for a violation of multi-account.
legendary
Activity: 3500
Merit: 1354
What do casinos do with inactive accounts? And what does inactivity mean - not logging in to your casino account or logging in say every two months without playing any game?
Depends on the ToS of the casino, but in general is that inactive accounts are those account that has no activity at all for specific period of time.
Yes it is usually related to login activity but again it depends on the ToS of the casino as it can be different.

I also learned that there is something called a dormancy fee or maintenance charges on those inactive accounts which covers for administrative cost incurred by those accounts. I learned that the deduction is from the remaining balance in the account. What about inactive accounts without any balance? On the other hand, what type of fee is charged on an active account?
Inactive account without any balance, of course you dont have to pay any fee since the fee is usually taken from the remaining nalance.
This kind of inactive account will be closed by the casino but casino will give a notification to the registered email of the account.
hero member
Activity: 1288
Merit: 564
Bitcoin makes the world go 🔃
What about inactive accounts without any balance? On the other hand, what type of fee is charged on an active account?

Dormant is same with inactive account. It only differs when you have remaining balance when you became inactive because casino will slowly charge you dormant fee for holding your tokens without any activity inside the casino since they are not a custodian.

Usually, if you don’t any balance left then your account will just remain inactive which you can still use when you became active again. There’s only some minor hiccups in case you use different IP or you win big amount because casino will investigate your account since it’s just woke up while it show already “shady” behavior for them.
hero member
Activity: 2996
Merit: 598
Leading Crypto Sports Betting & Casino Platform
I remember I had an account on one casino which name I forgot, I think the site is not existing anymore, they keep sending me emails about new bonuses but since I am not interested I ignore those emails and besides I don't have funds there anymore.

After a few months checking my emails I open one email from that casino but the login details was not recognized anymore and checking on the terms, they deleted inactive account for a period of time.

There are casinos that will delete your account and there are casinos that will let it active but they will charge every month of inactivity and deduct it on your deposits or earnings.
Every casino have different terms so its better to read and check the terms so you'll know if you can come back if you decide to play.
hero member
Activity: 1414
Merit: 542
Not all casino will act same way when dealing with inactive accounts, from my thought not all casino will inform an inactive user about their account been deleted likewise the fee. I still don't understand the fee from an inactive account cause when there's no money how do you charge for fee or when there's no service rendered there's no point demanding for fees. I don't think an inactive user will leave a dime in an inactive account. The moment a user is called inactive such user is no longer interested or the user have seen another service

I disagree though, a simple email will do the trick and let them inform of their customers inactivity. It will not take time for the casino themselves and  they could have been tracking dormant and inactive account for all we know.

And they don't want to be in the position wherein they will be accused of keeping some money from the gamblers and not letting them know. So it might be different as far as duration goes for every casino, but sending a email will be the best recourse for them to reach out to their customers.
full member
Activity: 2520
Merit: 204
What do casinos do with inactive accounts? And what does inactivity mean - not logging in to your casino account or logging in say every two months without playing any game?

I also learned that there is something called a dormancy fee or maintenance charges on those inactive accounts which covers for administrative cost incurred by those accounts. I learned that the deduction is from the remaining balance in the account. What about inactive accounts without any balance? On the other hand, what type of fee is charged on an active account?


it is their site so it is their rules mate,

we are open to create new account in other sites so why need to focus in those sites that
locking our account?

and also for me? i have some sets of casino in place, I may choose which one to play and if happened
that I am inactive? then I may consider other casino than this on.
sr. member
Activity: 1554
Merit: 413
I think this still depends on the reason why it was closed. The account was deleted due to inactivity so it should be okay to open a new one. If it was banned because of violation of terms like playing in blocked countries then that may be a different case. The best thing to do in this case is to consult their support and take a recoding of the conversation to be safe.
So if I understood you correctly, there is a possibility that the casino may allow a user to reopen a new account with their previous account details like the same email and KYC if the reason for the close of account was due to inactivity and not a breach of the casino terms and conditions? If they can allow this then there was no need to have the account deleted in the first place due to inactivity. I see it as stressful having the client's exact information all over again in their database.
I can understand why you're saying there's no need since they will still allow opening using same details but you're only looking at it from the user's perspective. I don't personally agree with cleaning up especially those with less than a year period of inactivity but it still makes sense since there are costs involved in maintaining them.
hero member
Activity: 1974
Merit: 502
Vave.com - Crypto Casino
I think this concept depends on the casino website you are using or you have an account on. That's why it's very important to read the terms and conditions before you sign up on a website casino or any website, because I'm sure there will be rules like that indicated about the deduction inthe funds of the account if the account is not logging in forthe funds of the account if the account is not logging in forthe funds of the account if the account is not logging in for a long time, or dormant status in short. But the thing is, I haven't encountered this kind oflong time, or dormant status in short. But the thing is, I haven't encountered this kind oflong time, or dormant status in short. But the thing is, I haven't encountered this kind of website casino so far, but if I have one like that, I will pull out my funds if I know that I will not use the account for a long time. 

And who's a sane gambler will let his account have funds and let it out? Even though the website casino is so trusted, I will not do that because we never know what will happen to that website while you are gone out for a long time.

To have the assurance for our funds at online casino regardless if it's trusted or not, let's have it in mind to pull out funds during inactivity. That's a reality of a website to rebrand their domain or there could be a possible reason for closure when there is declining gambling activities from each and every user. Every inactive accounts could face inaccessibility during attempts of logging in, and I believed that the funds wouldn't be recover since support of the casino is unreachable on this unwanted situation.

Moreover, as responsible and wide thinker person let's take it as our huge responsibility to handle our funds securely and avoid any lapses that could lead you to worst case scenario. Emotional stress is really hard to fight, specially when your finances will be the most affected.
hero member
Activity: 812
Merit: 560
What do casinos do with inactive accounts? And what does inactivity mean - not logging in to your casino account or logging in say every two months without playing any game?

I see inactivity as complete non appearance, which could also signifies, you're not coming online to use your gambling platform account over a time, now what will determine the judgement on this kind of activity will base on the policy they have under their casino ToS, if such account will be suspended for inactivity if its up to three months or more, then when you're back online, you may need to do some verification processes to make your account active back again under their kyc requirement, but the main decision will determine whether their ToS states in for such or not, and the time stipulated for that.
hero member
Activity: 3052
Merit: 685
What do casinos do with inactive accounts? And what does inactivity mean - not logging in to your casino account or logging in say every two months without playing any game?

I also learned that there is something called a dormancy fee or maintenance charges on those inactive accounts which covers for administrative cost incurred by those accounts. I learned that the deduction is from the remaining balance in the account. What about inactive accounts without any balance? On the other hand, what type of fee is charged on an active account?


What happened to casinos nowadays? Do they act like bank? Damn, where's that dormancy is coming from. Honestly, I don't know if they really charge because I don't treat my casino account as a savings account, if I'm not actively using it, that means no more funds are in their, so if they really charge us for being dormant, I wouldn't know.
sr. member
Activity: 182
Merit: 120
Not all casino will act same way when dealing with inactive accounts, from my thought not all casino will inform an inactive user about their account been deleted likewise the fee. I still don't understand the fee from an inactive account cause when there's no money how do you charge for fee or when there's no service rendered there's no point demanding for fees. I don't think an inactive user will leave a dime in an inactive account. The moment a user is called inactive such user is no longer interested or the user have seen another service
hero member
Activity: 1456
Merit: 608
Vave.com - Crypto Casino
What do casinos do with inactive accounts? And what does inactivity mean - not logging in to your casino account or logging in say every two months without playing any game?

I also learned that there is something called a dormancy fee or maintenance charges on those inactive accounts which covers for administrative cost incurred by those accounts. I learned that the deduction is from the remaining balance in the account. What about inactive accounts without any balance? On the other hand, what type of fee is charged on an active account?


It is totally depend on ToS Some casino sites delete accounts after a certain amount of time has been inactive because a casino site's database and server need to be clean and fresh at all times, so many companies do this. But not all casino sites do this so read the ToS of the site you are using to know and understand. no one can give you accurate information due to different ToS of different sites.  However, if you mention a particular site, you may be informed about this by reading the ToS of that site
sr. member
Activity: 1439
Merit: 380
Bitcoin Casino Est. 2013
I think this concept depends on the casino website you are using or you have an account on. That's why it's very important to read the terms and conditions before you sign up on a website casino or any website, because I'm sure there will be rules like that indicated about the deduction inthe funds of the account if the account is not logging in forthe funds of the account if the account is not logging in forthe funds of the account if the account is not logging in for a long time, or dormant status in short. But the thing is, I haven't encountered this kind oflong time, or dormant status in short. But the thing is, I haven't encountered this kind oflong time, or dormant status in short. But the thing is, I haven't encountered this kind of website casino so far, but if I have one like that, I will pull out my funds if I know that I will not use the account for a long time. 
First, I suggest to click the "preview" first before posting to avoid making the mistake of double copy paste like in this post.

And who's a sane gambler will let his account have funds and let it out? Even though the website casino is so trusted, I will not do that because we never know what will happen to that website while you are gone out for a long time.
Almost all gamblers will not leave any balance in their casino account if they do not intend to play again.
And Im sure any gambler will never forget about money hehe. Even if there is still a balance, usually it comes from bonuses and the account owner doesnt realize it because he never logs in again.
hero member
Activity: 2926
Merit: 567
Every casino has different terms when it comes to dormant accounts, and there are many reasons why people become inactive maybe they are in a place where there is no internet, or they are sick or recovering from sickness so they cannot log in, some casinos charge dormant fees, if the account has fees they will deduct in some casinos they delete the account to free up their database.

It's up to the casinos how they address the dormant accounts because all casinos will have dormant accounts because there are many reasons why members left or went on vacation.
hero member
Activity: 938
Merit: 605
Leading Crypto Sports Betting & Casino Platform
I also learned that there is something called a dormancy fee or maintenance charges on those inactive accounts which covers for administrative cost incurred by those accounts. I learned that the deduction is from the remaining balance in the account. What about inactive accounts without any balance? On the other hand, what type of fee is charged on an active account?
I do not know about this. But if there will be something like this, it will be on the gambling site ToS. It is very possible. But I wonder why some people will leave their account inactive but having money in there.
All activities concerning the actions of a casino is laid down in their ToS, granted that this policies can be acted upon by the casino it makes it important that gambler see it of essence to  educate themself with most of these ToS about a casino before usage or even in the process of use.

There are varied reasons to why some gambler's accounts are left dormant or abandoned, and one of which could be as a result of sudden death. yea, you read that right, sudden death! It could happen to anyone at anytime and that's how any casino account held by the deceased get abandoned even with money inside, and for those of us that wouldn't know the cause we will be wondering why would a user abandon his account with such amount of money inside.

Depending on the casinos' ToS about account maintenance they could regularly be cutting a maintenance fee for the maintenance of the account till it get eventually emptied.
sr. member
Activity: 1736
Merit: 306
What do casinos do with inactive accounts? And what does inactivity mean - not logging in to your casino account or logging in say every two months without playing any game?

I also learned that there is something called a dormancy fee or maintenance charges on those inactive accounts which covers for administrative cost incurred by those accounts. I learned that the deduction is from the remaining balance in the account. What about inactive accounts without any balance? On the other hand, what type of fee is charged on an active account?




What do casinos do with inactive accounts? And what does inactivity mean - not logging in to your casino account or logging in say every two months without playing any game?

I also learned that there is something called a dormancy fee or maintenance charges on those inactive accounts which covers for administrative cost incurred by those accounts. I learned that the deduction is from the remaining balance in the account. What about inactive accounts without any balance? On the other hand, what type of fee is charged on an active account?




Inactivity should not be bent on anything, tho I haven't experienced such but I think an inactive accounts should be left just the way they are but not been altered or later deleted.i know for so many reasons one may not be active based on some issues or the other but that period the person isn't active should not change anything.
Yes I know change is a constant thing and at that it shouldn't be treated in All cases,like in most cases of bank accounts being dormant for a while,and a deduction is being done but meanwhile the account is not in use but yet the end up deducting fees for maintenance and all that,that's not right now and at the end every funds in it is being exhausted.
Then probably later the account is deleted.its not making any sense and it's a huge loss for the person.
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