Topic: What will you say within your limits to encourage responsible gambling? - page 6. (Read 513 times)

Casino staff have absolutely no right to provide information or advice on what any customer should do in this or a similar situation and many businesses impose restrictions on this. In addition, even though the business he/she works for provides a gambling service, it is unethical behavior for any personnel to warn the customer in this way or prevent the customer from providing more profit to that business.

Actually I thinks it's not a bad idea trying to advice a gambler to leave the casino with a good win, but not all customers would want to see that you're really helping them, some after leaving your casino they'll go to the next casinos around that area and continue gambling. Though in my area where I reside, we often see cases like this where the staff in charge of placing your bets or paying you, will at some point advice you to leave with you profit, but some person wouldn't take the advice and they'll continue gambling and loss everything. In a real sense the staff advising the gambler is not helping the casino company at that time, and might loss his/her job if they were to be reported by the gambler.

If I'm in the position of a worker, I'd rather make this gambler stay until he went home empty. Maybe I was wrong but assuming that I was in the casino working for the company, I don't think it was gentle to tell a winning gambler to go home, maybe I would say it for those who lose big. Casinos are even happy to have a lot of people gamble and enjoy the place. Why we should stop someone if he still enjoys playing? It makes sense really to just let that gambler continue and he will come back because of his good experience.

Maybe I'll tell him whether that big win just now isn't enough to warrant continuing your gambling game. Maybe I will use other sentences so that he can realize that there is no need to chase another victory because he has already achieved his big victory. However, we must warn them not to continue gambling but then that is up to them because they are the ones who must be responsible for the money they win. If they lose all their money, they are to blame for gambling beyond their limits.

According to me, this is outside of his responsibilities as a casino worker because basically his job is to serve not give advice on how to go out and enjoy winnings. However, if it was really done on his own initiative and maybe if his superiors found out he could be scolded because the casino aims to take more from gamblers. In general these actions will not be in written rules so you just need to make sure what he says is not known by his superiors. I mean that the casino goal is to operate to make the biggest profit possible, and the staff has no authority to determine which  gamblers come in and leave.

This is such a weird take. No casino staff in their right mind would stop a winning gambler because of "responsible gambling". I would argue that they would only stop someone if he is winning too much. It's similar to those popular gamblers that were banned from certain establishments because they keep beating the house.

Responsible gambling for casinos is more like taking some actions to prevent a player from losing a lot and going towards addiction.

If these workers were caught trying to encourage gamblers to stop, then they could be reprimanded from their actions. In short, no worker is in the right thinking to tell gamblers to go home immediately after winning significant amount. That's obviously against their laws as they are trying to sabotage the nature of their business.

I'm not saying these from the points of view for some responsible workers  but for general. Gambling is a big business, so everyone should contribute to the welfare of the gambling casino.

Really? I think not and I wouldn't say that to him even though he is a close friend. There must be separation as professional workers.
As staff, before working at the casino, you are ready with everything the casino aims to do. There is no ability to say “Hey, you made $6k and don't come back here again”.
The casino will fire the staff if they are found out.

And their work is to deal with gamblers regarding on their issue or deal with them while playing but to intervene them with that word saying stop and be responsible while they are playing for sure the owner of casino will be mad of you by doing that then they might get fired since they don't want their worker to act like that since they want to influence their player to enjoy and bet more.

Expect the worker to just watch since this is how they paid, although there are words poster regarding on responsible gambling but for sure they don't really mean it since they just post that to have some nice words but for sure they want people to gamble since this is how the casino earn a lot of profit.

As others have already said, it is very unlikely some casino worker who have direct contact with gamblers will have something to say to them in order to encourage responsible gambling or leave the table when they are winning money. I would be very surprised if on the contracts of those workers some clausules about interaction with the gamblers are not included. In the end, the casino and resorts benefit when people spend money on their services and also when the gamblers end up losing money while gambling. The managers of the casino know it would be counter productive to allow their workers to encourage people to walk away with money.

The ettiquete those workers serving gamblers is supposed to be very polite and educated, so gamblers feel comfortable to come again and continue to have fun on the gambling floor.

This is correct. Every casino workers signed their contract which means they already understand the gambling companies rules and regulations. those rules are prohibited to disobey because it has a corresponding penalty which results in grave offense. Those casino workers are usually watching you to gamble until you've loss all your money yet stil you will not hear any word from them because they are strictly follow the rules. It's always a gamblers responsibility to know when they want to stop or still continue in gambling.

I agree with your statement.

This is actually a difficult choice for the staff if they truly want to encourage responsible gambling without infringing and violating their TOS. For the safest route, they can just ignore and not say anything to the players. If they make one (1) mistake, then they can potentially lose their jobs, therefore impeding the opportunity for their livelihood.

Again, it is somehow a difficult line to draw especially if you are an advocate of responsible gambling. But if you are a staff working at such casino and you also want to spread the message of responsible gambling, then it is better to quit your job (to avoid any conflict of interest) and be an advocate for such.

Have you heard of or seen a hotel manager send a customer away not to spend a month in the hotel? Hey, leave my hotel, you'll spend lots of money, if you continue staying! In business, such advice doesn't exist. Everyone is assumed to be in their right senses. Doesn't it sound like an insult to the gambler? he'll easily go to your competitor's casino, then gamble at ease. Hanging a placard that reads "gamble responsibly" is enough to encourage responsible gambling. The casino also wants to make more money, how on earth will their worker be allowed to continue working if he acts like that to customers? They'll be trained to act the opposite way. Offering drinks to the winner, to feel relaxed and continue wagering his wins. If casinos practice what you advise, they'll all run out of business. The money rewarded to a specific player is what serves as a marketing strategy for casinos to yield more customers. And when they don't calculate well on how it's being issued, the business will crumble. So, telling every winner to go home, is taking the casino one step closer to failing as a business. In some casinos, most waitresses or croupiers don't know much about gambling and are just there to exhibit their skills and get paid.

Most of them don't gamble and can't give gambling advice. They hardly talk to gamblers, unless they are asked a question. Sometimes they can't answer questions correctly and will reply with let me ask a different staff. Gamblers get disappointed when they figure out that a worker in a casino can't answer a basic question about gambling. Remember they are not there to gamble but to work. So, if the management figures out that their worker is a compulsive gambler wouldn't they sack him? despite working in a casino. Business is run in there like any other place. Rules and ethics are made available for workers. And a staff watches the moves and actions of all the employees. The only possible means of rendering such help is outside the casino or work hours. Maybe, luckily, you saw the player in a different location, the croupier is free to usher in their advice to the player. Then wait forever to see him patronize your casino next time.

You cannot expect from these staff members that they will tell you to stop gambling or continue to gamble more. Instead, they will only give you their best services so that you will be more encourage to stay in the casino longer. Gambling is a business so as much as possible, they will do everything to increase their profits, even if the gambler itself is already struggling on his finances.

Gamblers should be aware already how to be responsible on their gambling habits prior to gambling. Staffs have also their own jobs, and reminding those gamblers how to be responsible will never be part of their job description.

No matter what you tell that gambler to stop playing and walk away, it will be based on his choice, because gamblers don't listen to advice when they are winning. The gambler might feel that you are scared that he will win more money and that you were sent by the casino to make him walk away for the casino not to run at loss, and what makes you think that he will even listen to you.

I don't think that people working in a casino can tell a gambler when to quit or not because that is where their weekly pay comes from, the loss of gamblers. Another thing is that there will be rules and regulation in casinos and if they find out that you are trying to make gamblers gamble responsible by limiting their bet, you might get fired or they will never allow you to go close to the gamblers.

The worker will not say anything. The worker do not have to say anything. Casinos will have rules, their works should not violate any of the rules. What I have noticed is that no worker will encourage you to stop playing, they will not also encourage you to continue playing. It is you that will tell yourself what that is right.

If you work as a staff member in a physical casino as a dealer or in a sports bookie, I know that there are subtle ways you can use to encourage responsible gambling that will not go against the terms and conditions for staff.

For example, suppose you encounter a gambler who has wagered $200 at the table and is currently winning $6k. Would you express to them, "Hey, you're up $6k, and you initially entered this table with $200. Walk away, Take your winnings, go!" or will you say, "It is very admirable to know when to stop"?

What will you say within your limits to encourage responsible gambling?