When Gamblers Fail to Read a Casino's Terms and Conditions - page 5.

robelneo

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Quote from: alastantiger on September 21, 2023, 04:05:52 PM

I have read a lot of gambling threads both here on the forum and in other forums. This makes me to draw the conclusion that most gamblers are either too lazy to read the Terms and Conditions (T&C,)or they don't just care about it. The results of which leads to misunderstandings and frustrations, often resulting in negative reviews and complaints that may not accurately represent the casino's practices. It is too bad. I have noticed that when gamblers don't read the T&S of a casino, they :

Everything is on the terms if you accuse a casino without fully understanding your complaint that it is a violation of the casino's terms it will likely backfire, when it comes to the casino's terms they are the one who has a say, and it is irresponsible on your part if you are unaware of your violation and you will pay the price if you ignore the TOS of the casino.

Casinos can easily win a case if you overlook and violate their terms, they expect their players to take heed and follow their terms and some casinos want you to ignore their terms, so they can confiscate your money, they have terms unreadable, hidden and they change it from time to time, putting players off guard, so be sure to be always updated on the terms and follow it by heart.

AmoreJaz

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Quote from: dothebeats on September 21, 2023, 06:35:43 PM

Though the majority of the cases usually is the gambler not really paying attention to the T&Cs, there are cases when the casino changes the terms instantly before they hand out some pretty gut-wrenching decision against a user. They'd enforce that newly-revised ToS no matter what, and get their money from the user. These accusations are not always unfounded because we have seen it happened before, though it's not too common of an occurrence because casinos that are left making the rounds in this forum are trying to protect their image.

if they do so, without prior warning, and you have snapshots of old terms. you can present it to the casino. but usually, if the site is legit and trustworthy, they send emails to their users about the changing terms.
and also, about the complaints, one should check the validity of their accusations. as mentioned above, some are due to the player's negligence about not checking the terms of the site. if you have significant amount of money to play, better browse their terms before it is too late.

Yatsan

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Actually, to most of the games or platforms, we’re all guilty of not reading the ToS simply because doing so would consume a lot of time. But with gambling, it should be mandated because actual money is involved unless you are okay with sudden changes to be created by gambling site management all of a sudden. But if you’re that gambler who is against such things, then better yet read the ToS and decide for yourself wether to continue or not in their platform. Perhaps with KYC procedures, we have read ropics here wherein casinos are suddenly implying the procedure to their players and those who did not read it in ToS are usually shocked which causes dispute between players and the platform.

Quote from: Bananington on September 21, 2023, 06:17:38 PM

Quote from: alastantiger on September 21, 2023, 04:05:52 PM

The results of which leads to misunderstandings and frustrations, often resulting in negative reviews and complaints that may not accurately represent the casino's practices. It is too bad. I have noticed that when gamblers don't read the T&S of a casino, they :

Misunderstanding these casinos is not always in the plan of some of these people, they actually read the T&S, but because of how some casinos do not write their T&S in simple terms that can easily be understood, it becomes misunderstood which later leads to problems. When gamblers fail to understand the T&S of a casino, it can also be because the casino have failed in making their T&S easy to understand. Some gamblers may not like to read the T&S too, they have played in other casinos without problems, so they can easily assume that the T&S is the same in all casinos. It can be a costly assumption later.

This is also valid. In some instances platforms are using general words and are becoming less specific with their rules in order to make changes in accordance with their motive. One example is creating changes if necessary. On our end we’d still be willing to engage ‘coz words used are vague not until the change has been made and happen to be against our likeness as players.

goinmerry

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It really happens most of the time when gamblers are being caught up violating the Terms and Service.

But on the other hand, there are also lots of users that even they don't read the Terms, they just being them and play smoothly at that site. Who to blame now? Sometimes there's really a situation where gamblers tried to cheat the site. On the other hand, if the site is accused by gamblers, as long as the site able to defend themselves, then no problem at all.

As a gambler, it's really not mandatory to read the entire Terms and Conditions but from now on, we should focus on these:

- terms about KYC
- terms about using VPN
- terms about bonuses and promotions

dothebeats

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Though the majority of the cases usually is the gambler not really paying attention to the T&Cs, there are cases when the casino changes the terms instantly before they hand out some pretty gut-wrenching decision against a user. They'd enforce that newly-revised ToS no matter what, and get their money from the user. These accusations are not always unfounded because we have seen it happened before, though it's not too common of an occurrence because casinos that are left making the rounds in this forum are trying to protect their image.

LDL

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Yes, it happens to many people who deposit their accounts in casinos and betting sites without reading the terms and conditions. KYC is especially problematic because there are many gamblers who are below 18 years of age and have no official documents. A passport, or government-issued National ID card may be required to perform KYC. But those who are below 18 years of age do not have them because they do not meet the conditions for doing KYC, so if they want to withdraw dollars, they must meet the conditions but because they fail, the withdrawal is frozen. Although I have not read in all these situations but I do KYC with my personal documents and I never open an account on any of these sites without reading the terms and conditions of the betting and casino sites.

harizen

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Honestly, I admit that I'm not also used to reading the entire Terms and Conditions on my several years of playing in an online casino site regardless if it's an online fiat casino or crypto casino but not ending up being sh*tted by those sites and use the TOS as one of their weapon against me.

If so, why others are being screwed along the way? Maybe it's not about the TOS but rather these users are really doing something strange to the site to the point that they were able to alarm the site's system or in other ways, attempt to do something sh*t along the way.

Generally, it's not about users not reading the TOS or the site is using it against their users but rather, we have to read all the details if there's an ongoing scam accusation and decide from there if TOS was being used against the user. Somehow, if the site is reputable, I doubt they will use TOS as a tool to win against their users.

Jemzx00

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Quote from: goaldigger on September 21, 2023, 05:19:12 PM

This is what happening right now, and many are panicking if they saw their account being freeze by the site and after posting here they’ll realize their mistake but still continue to accuse the site. Well, reading the terms of conditions might take some time for you but I suggest to fully understand it and before you gamble make sure that you are qualified to gamble on that site to avoid any inconvenience. The site will have to update the gamblers if there’s a changes or else if they failed to do so, they are not a responsible site which you have to stay away as soon as possible.

Most of the thread that shouts a gambling platform especially known ones saying that they got scammed are pretty common however not all of them baseless accusations.

Anyways, I too doesn't really read much with the T&C and usually just tick the box when registering to a platform but I make sure that I have common knowledge of their basic terms and conditions especially with restricted countries.

As for OP's number 4, which talks about gambling addiction, I don't think reading the T&C will help these type of gamblers as it will always be the casino which cause us to be addicted to gambling Grin

Also, number 5 is so subjective as support should be able to explain and be patient to their clients or gamblers on their questions or issues. Gambler's lack of knowledge should never be a valid reason for customer support to be rude.

Casdinyard

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While I agree with what you say. In most situations it's best to give the benefit of the doubt to the gambler. After all, they are up against large corporations who could probably pay off their whole spend anyway. And for the most part, customers won't complain if there's nothing to complain about. With that idea in mind, whether it be for scam accusations, issues with their winnings, rigging speculations, or changes in the terms and conditions, you always must consider and presume that the customer is on the right and then dig deeper and disclose relevant info regarding their cases later down the line., that's how you do customer service right there. Again, a customer won't complain if there's nothing to complain about.

Bananington

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Quote from: alastantiger on September 21, 2023, 04:05:52 PM

The results of which leads to misunderstandings and frustrations, often resulting in negative reviews and complaints that may not accurately represent the casino's practices. It is too bad. I have noticed that when gamblers don't read the T&S of a casino, they :

Misunderstanding these casinos is not always in the plan of some of these people, they actually read the T&S, but because of how some casinos do not write their T&S in simple terms that can easily be understood, it becomes misunderstood which later leads to problems. When gamblers fail to understand the T&S of a casino, it can also be because the casino have failed in making their T&S easy to understand. Some gamblers may not like to read the T&S too, they have played in other casinos without problems, so they can easily assume that the T&S is the same in all casinos. It can be a costly assumption later.

uneng

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I believe you can't generalize. You have to analyze each case individually. Sometimes casinos are really shady on their terms to have advantages they shouldn't over gamblers. I remember a case brought up by a russian gambler who was banned from the casino, due to the platform having a strict stance against Russia because the invasion of Ukraine. However, this rule wasn't mentioned on the russian translated section of terms and services, rather only on the English version, if I'm not mistaken.

That is unfair, because it leads gamblers to not have awareness of a rule or another, if they don't understand a foreign language. Besides it's not being their fault. So, be more careful when pointing fingers to every gamblers facing such issues, as if they were all lazy and careless...

mirakal

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That's when wrong accusations start to arise. Perhaps because of laziness or they are just greedy to jump into gambling. And when things did not work according to their plan, that's when they start accusing the casino for not being fair on their players or users. That's the reason why some got banned in a certain casino, or it's just that when people are in the losing end, they start to put the blame on the casino because their games or rigged or worst they accuse the casino as a scammer.

Lanatsa

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Quote from: goaldigger on September 21, 2023, 05:19:12 PM

This is what happening right now, and many are panicking if they saw their account being freeze by the site and after posting here they’ll realize their mistake but still continue to accuse the site. Well, reading the terms of conditions might take some time for you but I suggest to fully understand it and before you gamble make sure that you are qualified to gamble on that site to avoid any inconvenience. The site will have to update the gamblers if there’s a changes or else if they failed to do so, they are not a responsible site which you have to stay away as soon as possible.

We do even see accusations had been thrown out against into those known platforms like Stake, Rollbit, Roobet without even trying to look about their terms and conditions which it had been
pointed out that it was on users mistake specially that someone who had made out some deposits and make out some accusation on not to be able to withdraw but knowing that wagering requirement
is required then he did just make himself look funny. Cheesy

This is why it is really that relevant on always reading up the terms and conditions so that you wont really be making yourself look like a clown on which accusing on things which obviously
it was your fault on why you are experiencing headaches now. Its not surprising that on the time that we be able to blow up our balance then this is where we do really that
making some accusations that the site we are dealing is really that a scam and shady which totally make me some chuckles thinking about the things they do say. lol

Lwarn

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Ulven

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I concur that it's crucial to read the rules and Conditions before making a first deposit and to make sure you are aware of any welcome offers' rules. This is true not just for getting to know about casino but also for making sure the section about the fairness of the terms and conditions is read. So that you can determine if they are actually doing anything or just influencing game outcomes in their favour.
Sincerely speaking, I once made a deposit at a brand-new casino, but I failed to read the terms and conditions of the promotional offer they offered, causing me to forfeit the bonus and preventing me from withdrawing until the deal was cancelled. Since I lost the deposited sum after cancelling it, I now prefer to read the terms of service to stay out of trouble.

goaldigger

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This is what happening right now, and many are panicking if they saw their account being freeze by the site and after posting here they’ll realize their mistake but still continue to accuse the site. Well, reading the terms of conditions might take some time for you but I suggest to fully understand it and before you gamble make sure that you are qualified to gamble on that site to avoid any inconvenience. The site will have to update the gamblers if there’s a changes or else if they failed to do so, they are not a responsible site which you have to stay away as soon as possible.

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Quote from: alastantiger on September 21, 2023, 04:05:52 PM

~~~

While this might be true for most casinos I don’t think it’s safe to generalize it.

I have seen cases here when a casino explicitly stated in their home page that they won’t request KYC and even the customer support confirmed it when asked and yet some users still come to this forum to create a scam accusation thread concerning that casino because they still requested customers to submit their documents for verification… so I’m a case like that I won’t say it was the fault of the user not reading the terms instead it was the fault of the casino trying to lure people and then hit them with a task they’ll never be able to complete.

Wiwo

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Should we fully shift this blames to the gambler's inability to Read the term and conditions of the casino and get themselves familiarise with it or we should also check the side of the insincerity of the gamblers and think that the casino will bend their rules just to suit in their mistakes, because where all this raised from is where the gamblers stand to accuse the casino deliberately e.g a situation where the player deposits money into the casino, and does not want to wager any amount and want to withdraw.

When the casino refused them their withdrawal they tend to accuse the casino of withholding their money meanwhile they have failed to follow the instruction of a 1x wager requirement in all deposits to fight against the use of the casino for money laundering activities.

rhomelmabini

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Quote from: alastantiger on September 21, 2023, 04:05:52 PM

I have read a lot of gambling threads both here on the forum and in other forums. This makes me to draw the conclusion that most gamblers are either too lazy to read the Terms and Conditions (T&C,)or they don't just care about it.

To be honest, I'm not that lazy in terms of it but will just try to fileter it out and just always do that "find in a page" thing. I'm just searching for things like KYC for the most part, VPN if it's allowed, withdrawal and deposit limits especially for newcomers, etc. I would just leave it if I'm just testing it for a new site that I find may not be worth it or if I just want to check it.

cryptomaniac_xxx

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And I will admit that I also don't read the Terms and Conditions of casino's that I played, until recently when they all have been asking for KYC. I was just lucky though that I don't have big money left in them.

But I agree that it is very important to read it in the beginning, not just about KYC, but also read the part on how their "provably fair" is. So that you can test it out if they are really doing it or not rigging the results of a game in their favor.

Topic: When Gamblers Fail to Read a Casino's Terms and Conditions - page 5. (Read 532 times)