🐺 wild.io 🎰 Wheel of Fortune 🎁 Daily Rewards 🔥 10 Minutes Cashouts - page 5.

decodx

hero member

Activity: 1456

Merit: 940

🇺🇦 Glory to Ukraine!

Quote from: wildcasino on January 22, 2024, 04:03:29 AM

Hey guys! Thank you for your interest in our casino! We want to address a few things pointed out here:

1. Wild.io's internal security policies prevent disclosing details on ongoing cases and investigations, so we cannot share more details than the ones shared by our security team.
2. We take payouts very seriously, so unless there is an ongoing security case that requires extensive examination, we always pay up and pay on time, as you can test out for yourselves. 99% of our players get their cashouts in under 10 minutes.

I get that you gotta protect your internal policies and all, but when there's a neutral third party like Casino Guru in the mix, don't you think a little more transparency would go a long way? Casino Guru's got a solid reputation for objectivity - they dont take the player's side unless the casino really messed up.

So by playing everything so close to the chest when mediating you're kinda shooting yourself in the foot reputation-wise and makes it seem like you've got something to hide, ya know? Plus it undermines player trust. If youve really got nothing sketchy going on, then what's the harm in opening up a bit for Casino Guru? Might actually help convince players you're on the right side.

I'm just sayin - transparency ain't a bad thing when there's a neutral mediator involved. Might be better for business in the long run.

Mahdirakib

legendary

Activity: 1946

Merit: 1026

In Search of Incredible

Quote from: wildcasino on January 22, 2024, 04:03:29 AM

2. We take payouts very seriously, so unless there is an ongoing security case that requires extensive examination, we always pay up and pay on time, as you can test out for yourselves. 99% of our players get their cashouts in under 10 minutes.

It is all about the transparency of your casino. I hope you know the meaning of "Against fair gambling". Aren't you considering it as important for your casino reputation? I can see that another complaint has been marked as solved on Casino Guru today as the user has received his winnings. Why you aren't showing the transparency for the other complaints there?

Quote from: panjul07 on January 22, 2024, 07:16:56 AM

If it is related to the country restriction applied to the bonus, why did you give him the bonus while you should have a system to detect where the players come from?

There were 4 unresolved complaints yesterday, one of them has been solved today. Wild.io team has allowed the user to withdraw his bonus winnings even though his country is listed on the bonus restricted countries. You can see it here: Wild.io Casino - Player's account has been locked abruptly

panjul07

legendary

Activity: 3500

Merit: 1354

Quote from: wildcasino on January 22, 2024, 04:03:29 AM

-snip-

You do not need to provide too much details, but you need to prove that what you did (confiscating user's win) has a valid reason at least.
Based on what I can read at CasinoGuru, you accused the player did fraudulent activity but lately you said that the player is not eligible for the bonus.
Can you clarify which one is the final reason to confiscate his winnings?
If it is related to the country restriction applied to the bonus, why did you give him the bonus while you should have a system to detect where the players come from?

wildcasino

copper member

Activity: 61

Merit: 1

Hey guys! Thank you for your interest in our casino! We want to address a few things pointed out here:

1. Wild.io's internal security policies prevent disclosing details on ongoing cases and investigations, so we cannot share more details than the ones shared by our security team.
2. We take payouts very seriously, so unless there is an ongoing security case that requires extensive examination, we always pay up and pay on time, as you can test out for yourselves. 99% of our players get their cashouts in under 10 minutes.

With that out of the way, I also want to share some exciting news - our long-awaited Sportsbook is now LIVE! Check it out at https://wild.io/sports!

Mahdirakib

legendary

Activity: 1946

Merit: 1026

In Search of Incredible

Quote from: iv4n on January 21, 2024, 03:06:49 PM

You are correct. It's been 10 days since the Wild representative addressed this matter. Maybe they provided "miastej2023" with some updates, but he hasn't shared any information. As a result, we are left in the dark about the current status of the situation.

Wild.io representative is keeping us in the dark, there are 4 complaints on Casino Guru which has been marked as unresolved for the bonus scam of Wild.io casino team. Unfortunately, the complaint of 'miastej2023' has been marked as unresolved too (check here), it means the user hasn't received his account balance. Casino Guru has marked Wild.io behaviour as "Against fair gambling". I think it is better to avoid this casino until they solve these issues properly.

iv4n

legendary

Activity: 3346

Merit: 1191

Quote from: decodx on January 20, 2024, 03:53:33 PM

Quote from: iv4n on January 20, 2024, 12:02:01 PM

...

Truthfully, it hasn't been 10 days of no response to the player. Rather, it's been 10 days since the company last spoke about this case here and they did get back to the player, just not in the way he hoped. More than likely their reply was to block his account and seize what he had with them.

Not that their justification matters anymore I reckon. Even the Casino Guru folks agreed the Wild.io casino was shady in this case. So no explanation they could pull out of their hat would hold water at this point.

You are correct. It's been 10 days since the Wild representative addressed this matter. Maybe they provided "miastej2023" with some updates, but he hasn't shared any information. As a result, we are left in the dark about the current status of the situation.

Players can bring some issues to light, but casino representatives should be here to clear things up and to keep all others at peace. I just wanted to try the casino, but after checking the last few pages I lost interest. Simply, I don't wish to get in the same situation.

Quote from: dimonstration on January 21, 2024, 10:38:02 AM

Wild.io is a bit dodgy on this case while the removal of their campaign is a clear sign that they are already not pursuing building their reputation in the forum.

Looks like their reputation is going down everywhere... @Cantsay shared some info about CasinoGuru, so I guess it's just going to spread everywhere.

Cantsay

hero member

Activity: 700

Merit: 541

Bitcoin Casino Est. 2013

Quote from: wildcasino on January 10, 2024, 08:36:36 AM

Hey everyone!

Unfortunately, we cannot weigh in on the Casino Guru complaint, as it is still being investigated by our security team. While we have not publicly replied on Casino Guru yet, we are in constant contact with Casino Guru representatives to try to solve this matter.

I had to go through @miastej2023 post so that I can piece together what actually happened and that included me going to casino guru to see what transpired between the casino and the complainant and it turned out that this was not the first case of something like this happening in your casino.

Your silent treatment has cost you some of your ratings at casino guru, from 8.1 to 5.9 that is a lot and I’m sure if something like this happens again your casino rating would be too low for anyone to recommend it to others.

Just like others have suggested I’ll also recommend that &miastej2023 create a scam accusation against you so that others can get to know what you’re doing behind the scene because I don’t see any reason why you wouldn’t pay someone a bonus after winning when you were the one that awarded it to them in the first place – they didn’t try to deceive you by claiming to be from a different state [that the bonus is eligible for, yet you gave them the bonus]. Or better still, work on your site so that it won’t award those that are not eligible for the bonus.

dimonstration

hero member

Activity: 2786

Merit: 705

Dimon69

Quote from: Taskford on January 21, 2024, 03:40:53 AM

Quote from: iv4n on January 20, 2024, 12:02:01 PM

Quote from: miastej2023 on January 20, 2024, 10:55:05 AM

casino do not answer emails. may be the discussing with casino guru.. but not with me. i do not know what they think at this moment about situation. you can see my complaint, all information are there ..

It's crazy when a casino puts its reputation on the line for a little over $10k... I think that shouldn't be too high amount for any casino that intends to run a serious business and grow with time.

Well, their representative has been silent for 10 days already. I don't like it when a casino ignores some serious issues, in the long run, they will just lose players.

Well that indicate they are not here for serious business and if they care their community for sure any issue will raise here should be taken care of more faster or at least they have explanation towards what's happening in the case posted here.

With the case of wild.io which there’s a substantial evidence that proves player advantage on the case then this correct but in general scam accusation regardless of the amount involved, it’s more on their principle sticking to their ToS instead of letting the small problem go by paying the user because they know that this will happened again that will be the reason for potential exploit.

Wild.io is a bit dodgy on this case while the removal of their campaign is a clear sign that they are already not pursuing building their reputation in the forum. I will not be surprised if they will stick to their decision and let their reputation ruined rather than settling for that amount.

Taskford

hero member

Activity: 2520

Merit: 783

Quote from: iv4n on January 20, 2024, 12:02:01 PM

Quote from: miastej2023 on January 20, 2024, 10:55:05 AM

casino do not answer emails. may be the discussing with casino guru.. but not with me. i do not know what they think at this moment about situation. you can see my complaint, all information are there ..

It's crazy when a casino puts its reputation on the line for a little over $10k... I think that shouldn't be too high amount for any casino that intends to run a serious business and grow with time.

Well, their representative has been silent for 10 days already. I don't like it when a casino ignores some serious issues, in the long run, they will just lose players.

Well that indicate they are not here for serious business and if they care their community for sure any issue will raise here should be taken care of more faster or at least they have explanation towards what's happening in the case posted here.

For now answering that it just leave a bad impression to their casino and for sure many gamblers now are been upset for seeing this one happening here. If wild.io can't fix that issue with that amount for sure they can't be trusted on more high than that. So while there's still issue happening its better for current players to avoid playing here for now since its so bad if they can't fix those issue and they might became the next victim here. Many of us don't like to see an issue has been ignore and for sure in long run they lose a lot of players for showing this attitude.

logfiles

copper member

Activity: 2198

Merit: 1837

🌀 Cosmic Casino

Quote from: miastej2023 on January 20, 2024, 10:55:05 AM

casino do not answer emails. may be the discussing with casino guru.. but not with me. i do not know what they think at this moment about situation. you can see my complaint, all information are there ..

If nothing materializes out of this after so more days of you waiting for their response. I advise you to open up a scam accusation. You can use this format but most importantly include all the details including how they keep shifting goal posts and the Casinoguru outcomes as well.

I could use the thread as a future reference to warn other people about their service.

decodx

hero member

Activity: 1456

Merit: 940

🇺🇦 Glory to Ukraine!

Quote from: iv4n on January 20, 2024, 12:02:01 PM

<...>
10 whole days is my issue with them. Imagine having to withdraw earnings to meet a particular need and then I get disappointed just because a casino was reluctant to respond to my complaint, whether it be their standard or not, it is totally unacceptable.

Truthfully, it hasn't been 10 days of no response to the player. Rather, it's been 10 days since the company last spoke about this case here and they did get back to the player, just not in the way he hoped. More than likely their reply was to block his account and seize what he had with them.

Not that their justification matters anymore I reckon. Even the Casino Guru folks agreed the Wild.io casino was shady in this case. So no explanation they could pull out of their hat would hold water at this point.

Mahanton

hero member

Activity: 2730

Merit: 632

Quote from: decodx on January 20, 2024, 01:23:19 PM

Quote from: panjul07 on January 20, 2024, 10:21:05 AM

Quote from: miastej2023 on January 20, 2024, 09:24:46 AM

At this moment situation are ABSOLUTELY CLEAR.

Wild casino added new restrictions and try to steal balances. Casino Guru answer are completely understandable: wild.io are unfair casino, everyone can look at casino guru, complaint are closed like unresolved. Wild.io is scam casino.

I did not check their bonus terms before your case, but it will be great if there is someone who have archived their bonus terms especially about the restriction to make sure that the restriction is added after your case or it is already there before your case.
Anyway, as far as I remember, the bonus restriction was not their first reason to confiscate your winning, am I right?
Was it related to fradulent activity or advantage play that make you able to complete the wagering requirement?
And now they changed the reason and say that you are not eligible for the bonus because you come from the restricted area for the bonus?

The way this casino handled the situation seems real shady. At first they told the guy they were taking his winnings cuz of fraud or something. but they didn't back that up at all. and Now they're saying it's because he wasnt eligible for some bonus. They keep changing their story. Makes you wonder if they ever had a good reason or if they just didn't wanna pay out and were grasping at straws.

Either way, the whole thing smells fishy. If they really had a rule against his location getting bonuses, seems like they shoulda told him that upfront, or restricted it at the software level, before taking his money. The casino had his real location based on the IP address, since the player was not using a VPN to mask it. The way they kept switching excuses makes them look incompetent at best, sketchy at worst. You gotta wonder how they run things there if basic stuff like eligibility rules aren't sorted ahead of time. Doesn't give me much faith in them.

This what truly sucks when you are really that playing or dealing up with centralized platforms on which on the time that you do make out some winnings then they could really potentially just simply block you and confiscate those winnings or simply dont pay you up and having those kind of sudden issues and if on the time that they are really changing up those reasoning then they are really just trying out to make themselves look
that they arent that transparent at all or simply they are really that possibly making some stories just on not totally be able to paid up those winners. There might be some violation of terms and conditions
but it should really be that presented and explained well. If ever this one turns out on having those changing reasoning then it cant be avoided
that you would really be having those assumptions that they are really just making those alibis.

wallet4bitcoin

sr. member

Activity: 980

Merit: 282

Catalog Websites

Quote from: iv4n on January 20, 2024, 12:02:01 PM

Quote from: miastej2023 on January 20, 2024, 10:55:05 AM

casino do not answer emails. may be the discussing with casino guru.. but not with me. i do not know what they think at this moment about situation. you can see my complaint, all information are there ..

It's crazy when a casino puts its reputation on the line for a little over $10k... I think that shouldn't be too high amount for any casino that intends to run a serious business and grow with time.

Well, their representative has been silent for 10 days already. I don't like it when a casino ignores some serious issues, in the long run, they will just lose players.

They already lost players, but current and intending.

How will you take a whole 10 days to respond to respond to a client, the max should be 3 days, even if you have a backlog of emails waiting to be attended to, it should not exceed 5 days, or 5 working days.

10 whole days is my issue with them. Imagine having to withdraw earnings to meet a particular need and then I get disappointed just because a casino was reluctant to respond to my complaint, whether it be their standard or not, it is totally unacceptable.

decodx

hero member

Activity: 1456

Merit: 940

🇺🇦 Glory to Ukraine!

Quote from: panjul07 on January 20, 2024, 10:21:05 AM

Quote from: miastej2023 on January 20, 2024, 09:24:46 AM

At this moment situation are ABSOLUTELY CLEAR.

Wild casino added new restrictions and try to steal balances. Casino Guru answer are completely understandable: wild.io are unfair casino, everyone can look at casino guru, complaint are closed like unresolved. Wild.io is scam casino.

I did not check their bonus terms before your case, but it will be great if there is someone who have archived their bonus terms especially about the restriction to make sure that the restriction is added after your case or it is already there before your case.
Anyway, as far as I remember, the bonus restriction was not their first reason to confiscate your winning, am I right?
Was it related to fradulent activity or advantage play that make you able to complete the wagering requirement?
And now they changed the reason and say that you are not eligible for the bonus because you come from the restricted area for the bonus?

The way this casino handled the situation seems real shady. At first they told the guy they were taking his winnings cuz of fraud or something. but they didn't back that up at all. and Now they're saying it's because he wasnt eligible for some bonus. They keep changing their story. Makes you wonder if they ever had a good reason or if they just didn't wanna pay out and were grasping at straws.

Either way, the whole thing smells fishy. If they really had a rule against his location getting bonuses, seems like they shoulda told him that upfront, or restricted it at the software level, before taking his money. The casino had his real location based on the IP address, since the player was not using a VPN to mask it. The way they kept switching excuses makes them look incompetent at best, sketchy at worst. You gotta wonder how they run things there if basic stuff like eligibility rules aren't sorted ahead of time. Doesn't give me much faith in them.

iv4n

legendary

Activity: 3346

Merit: 1191

Quote from: miastej2023 on January 20, 2024, 10:55:05 AM

casino do not answer emails. may be the discussing with casino guru.. but not with me. i do not know what they think at this moment about situation. you can see my complaint, all information are there ..

It's crazy when a casino puts its reputation on the line for a little over $10k... I think that shouldn't be too high amount for any casino that intends to run a serious business and grow with time.

Well, their representative has been silent for 10 days already. I don't like it when a casino ignores some serious issues, in the long run, they will just lose players.

miastej2023

newbie

Activity: 14

Merit: 0

casino do not answer emails. may be the discussing with casino guru.. but not with me. i do not know what they think at this moment about situation. you can see my complaint, all information are there ..

panjul07

legendary

Activity: 3500

Merit: 1354

Quote from: miastej2023 on January 20, 2024, 09:24:46 AM

At this moment situation are ABSOLUTELY CLEAR.

Wild casino added new restrictions and try to steal balances. Casino Guru answer are completely understandable: wild.io are unfair casino, everyone can look at casino guru, complaint are closed like unresolved. Wild.io is scam casino.

I did not check their bonus terms before your case, but it will be great if there is someone who have archived their bonus terms especially about the restriction to make sure that the restriction is added after your case or it is already there before your case.
Anyway, as far as I remember, the bonus restriction was not their first reason to confiscate your winning, am I right?
Was it related to fradulent activity or advantage play that make you able to complete the wagering requirement?
And now they changed the reason and say that you are not eligible for the bonus because you come from the restricted area for the bonus?

miastej2023

newbie

Activity: 14

Merit: 0

At this moment situation are ABSOLUTELY CLEAR.

Wild casino added new restrictions and try to steal balances. Casino Guru answer are completely understandable: wild.io are unfair casino, everyone can look at casino guru, complaint are closed like unresolved. Wild.io is scam casino.

iv4n

legendary

Activity: 3346

Merit: 1191

Quote from: Mahdirakib on January 12, 2024, 01:25:21 PM

Quote from: wildcasino on January 10, 2024, 08:36:36 AM

Unfortunately, we cannot weigh in on the Casino Guru complaint, as it is still being investigated by our security team. While we have not publicly replied on Casino Guru yet, we are in constant contact with Casino Guru representatives to try to solve this matter.

This silence will cause of your reputation damage on Casino Guru and Bitcointalk forum. Your team need to be more transparent and active to deal with the complaints. One of the complaints had been marked as unresolved on Casino Guru on the previous month. Now your team has less than two hours to reply in the complaint of 'miastej2023'. They will mark it as unresolved if you guys don't reply within this time frame.

They have an answer that has been waiting for approval for 2 days, as well as several answers from a person who made a complaint. Looks like a clean case, a guy played some slots and he got lucky... and it's not even some crazy big amount of money in question, everything they could investigate is very easy, it's just slots after all, and the casino has all the records.

Well, I wanted to try Wild Casino... it's looking good. But I got a little carried away reading this complaint and things related to it. I think I will postpone the registration, I will wait to see how this case will be resolved.

Bitinity

legendary

Activity: 3066

Merit: 1312

Quote from: Mr.suevie on January 12, 2024, 01:52:08 PM

Woah that's some heck of a requirement, I would understand if it's 10x but 40x that's just them saying we'd like to see you try and win with a mischievous smile too Grin

. I have gotten some free spin from different casino I registered but haven't met a 40x requirements of wagering although I know since it's free there would be likely risk involved that might prevent you from making it but at least the requirements for wager should be reduced a little.

I would not understand if there is casino that offer bonus with 10x wagering requirement only because 30-40x is the most common or I can say it as the most standard wagering requirement for similar bonus. I do not say to defend this casino, just saying it in general knowledge about such a bonus.

Quote from: Mahdirakib on January 12, 2024, 01:25:21 PM

Quote from: wildcasino on January 10, 2024, 08:36:36 AM

Unfortunately, we cannot weigh in on the Casino Guru complaint, as it is still being investigated by our security team. While we have not publicly replied on Casino Guru yet, we are in constant contact with Casino Guru representatives to try to solve this matter.

This silence will cause of your reputation damage on Casino Guru and Bitcointalk forum. Your team need to be more transparent and active to deal with the complaints. One of the complaints had been marked as unresolved on Casino Guru on the previous month. Now your team has less than two hours to reply in the complaint of 'miastej2023'. They will mark it as unresolved if you guys don't reply within this time frame.

Unfortunately OP did not clarify what is the main issue with their deposit bonus since most other complaints at casinoguru are mostly the same which are all cases when players able to complete the wagering requirement of the bonus then being blocked.

Topic: 🐺 wild.io 🎰 Wheel of Fortune 🎁 Daily Rewards 🔥 10 Minutes Cashouts - page 5. (Read 4332 times)