Topic: ✅🍅 wintomato.com 🍅Dice 🍅 Slots 🍅 Sport Betting - page 15. (Read 8348 times)

We appreciate constructive criticism. Yes, We have a team and there are a bunch of talented guys working in our team. But, You have to understand that everyone doesn't work on the backend and everyone doesn't work on the front end as well. Only high-level management team members have access to the backend and they can check what's going on. I understand there was some communication gap between the players and the support team. Or players were unable to describe their issues properly. As I said, we are trying to ensure the best service on Wintomato. I am not talking about any specific case. But, most of them are bonus hunters! They use multiple accounts to take advantage of the generous bonus system that we have. I am here and looking forward to fixing any issues users may have. But, you have to note that we won't be able to satisfy everyone. I guess you know what I am talking about. We don't have to satisfy abusers! 

I had a quick look at those websites. I will talk to my team about the complaint on askgamblers. Those accusations are just angry gamblers who lost by playing on our platform. However, I invite them to come up with any proof they might have.

Cheers!

from what I see you will have a lot of work because the complaints that people have been making outside this casino are many complaints that I think to what extent this casino can still be considered a safe and reliable casino for a person to use even if it is to put a small amount of money, right here on this page of this thread has this case:


apparently the case was not resolved so I can assume that the casino took all that player's money, what is more interesting is that you mentioned the word "team" which means that there are a lot of employees working in the casino, that is why they stay a long time to solve people's problems? imagine the pain that people feel in seeing their money stuck in a casino and having to spend a week waiting for a solution and in the end the solution is a great disappointment for them, I ask myself: is this really the kind of thing that someone has to be proud of Why is the casino growing by stealing people's money?

here:  https://casino.guru/wintomato-casino-review#tab=js-tab-reviews

there are negative comments and strangely that there are no recent comments, it seems that people are not using the casino and for this reason they do not post any comments recently, this can also be seen here:

https://www.askgamblers.com/online-casinos/reviews/wintomato-casino

There are also no recent reviews, in any case I hope that the casino manages to improve its services and we do not see complaints and accusations of scam

Thanks, efialtis, for confirming before our team confirms here.


It's not an official promotion from us. There are a bunch of players looking for referrals. After your post, I tried to check, and it seems one of our players trying to get some referrals. When you click on that link, you will notice the link contains a referral code. Whenever you see an advertisement about our platform, it's not always us (It might be some users).

We are trying to improve our customer experience better than ever. This is why Wintomato brought new promotions to attract players and hired extra members to the team. You will get a response for each query on time.

Currently, we have some ongoing contests. You are invited to check out our platform.

Regards!

I have seen an aggressive stance in advertising from wintomato in faucetpay,in all paid to click section of faucets of faucetpay you will find this site.I don't know what makes them different than any other reputable sport book but if this is another trusted casino then it is welcome,the more the merrier as they say.Personally I have a lot of difficulties of moving from casinos I am used to play every week but I assume there are people who want to try their luck in a different casino when in their favorite one seems to be not found there at that session  .

I have asked them to come by and verify.

Update: They confirmed with me that this is their new team member. They will also post about it soon.

Could you please have the wintomato team verify you are working with them by having them login and vouch for your account? No offense intended to you, just a precaution.

Hello Everyone!

This is JohnTwice. I joined the Wintomato team.
I have my account in this forum. Due to many reasons, I will use this account to respond to users.
I will answer all questions you may have. My goal is to ensure you get the best Service from Wintomato.
If you have any issues, Feel Free to DM me.

Cheers!

50 days is almost 2 months. It's long but I think there are cases which are longer to be re-solved than this like it lasted 4 to 5 months. I guess it only depends on how severe the case was but these people are lucky to recover their money because there are those who permanently lost their money because the casino doesn't seem to change anymore and they decided to be a scam than to clean their reputation.

For those who are having a problem maybe they can also complain on Casino Guru other than this forum. That organization seems big because casinos are scared of them. Maybe it's still safe to play on Wintomato and he might go back there because he was lucky to win there last time.

Forums never believe anything without proof. So I don't think your problem is entirely correct. so you can report your problem to Scam Accusations along with all the proofs.  Which FatFork has already given you a guide to. Many trusted sites are now cheating. like Coinplay was known as a trusted casino in this forum for a long time.  But recently there have been reports against them and the truth of the report has been found. So if you feel your problem is genuine and they are cheating you then you can report them

I'm sorry to hear that you had a negative experience and can understand the frustration that comes with not receiving winnings from a casino. However, making baseless accusations won't be given serious consideration by the community. If you want your claims to be taken seriously, I recommend posting them in the Scam Accusations section of the forum and providing evidence to support them, and following the Scam Report Format.

i was scammed at this site. and today after middle of march i recevied official asnwer from casino that i was scammed
i registred at beggining from march, and won about 3500 usd, then casino asked my to make selfie with document, i sent it. Got banned, no any email, after few day trying to get aasnwer in chat, one day they answered that i am cheating cheating at slots gaming nice1
They i got fully ignored, no any answer.
Just yesterday i waiting for hour to receve answer what a problem with my account.
BUT
BUT today i received it. I failed KYC, passed more that 50 days, so i can go to hell account can not be reopened
After i sent them proof that i sent photo at 12 03 2023, they asnswered, that they do not recevied it....
SO WHAT
today i will try to find some ways to influence this mess:D
posted at askgamblers, casino guru
on trusstpilot i found inscription that site use fake reviews, which are deleted already:D
From what I understand, this site is considered a scam. Next time i need to check here before making deposits to play, haha

This concerns me the same. Their previous long and dragged situation which made me left my neutral tag also ends up with them falsely accuse and hold their user's fund. This below is their parting word for this case, hopefully they're talking about improving their system and fairness instead of just buzzing with new games.

This is goodnews, a big congratulations to you friend.

But 50 days, thats a hell lots of time to wait, and I can imagine your level of patience, not like you had any choice I guess, some of us here, maybe myself included, would have simply given up after waiting the first 30 days without any positive result.

I am very happy for you and you also did well, finding it important to update the community here, some of us can draw a lesson from this, and that is, to be more patient and don't give up too early, in cases as this - I guess it's a bye bye to wintomato for you 🤓.

Congratulations on getting your case resolved, man. That is always good news for regular gamblers who just want to have fun and test their own luck.  I have not personally followed your thread in the scam accusation section of the Forum, but fifty days of review is quite a long wait to endure in order to know everything is going to be fine or not.

Hopefully the waiting times for cases like these ones could get shortened. If I had that amount in risk I do not think I would be able to sleep properly.

As this was your last post in this thread, I believe it's important to revisit your previous comments regarding the scam accusation, especially now that it seems to have been resolved positively. So I am echoing it here:


So it turns out your initial assessment against the player was nothing but a mistake, huh? It's quite concerning to think about how many other wrong assessments have been made in the past, and only because this player decided to publicly state their case, you finally took it seriously. How many players out there have been wrongly accused and didn't have a platform to voice their grievances?

And let's talk about these so-called "automagical authenticator tools" that you ignored during your manual investigation. If they are so unreliable and prone to false positives, why even bother using them in the first place? It's ironic that you claim to take all cases seriously, yet you rely on tools that clearly can't be trusted. It's baffling.

This whole situation just leaves a bitter taste in the mouth, doesn't it? What measures have you taken to prevent such situations from happening in the future? Clearly, your current approach is flawed and has failed in this case. It's time to step up your game and ensure that players are treated fairly from the get-go, instead of having to go through the hassle of public outcry just to receive proper attention.

If a gambler takes an action that violates casino rules by creating multiple accounts to take advantage of existing bonuses then it is natural for casinos to give sanctions by freezing accounts but at least casinos can solve problems like that properly where they still provide opportunities for gamblers to be able to take the amount of money deposited.
But all forms of sanctions and policies are a full right that is owned by the casino so gamblers cannot change them.
Regarding the problems that occur, I believe that the casino can provide the best for the solution.

Right, friend, now the casino has many ways to be able to detect any fraudulent actions carried out by gamblers so that if a sanction is given, the casino can immediately carry out a settlement and of course the casino can provide evidence and clarity in every problem that occurs.

i want to post UPDATE about my situation.
4300 usdt and account ban.
After i made compliant at Casino Guru, casino after 50 days reviewed situation, and made conclusion that my account is clear. I received my WINNINGS TODAY!
Everyone good luck!

the casino has a system that can detect in all cases fraud committed by its customers, so in vain fraudsters want to take advantage of the casino just to take bonuses but in the end the funds and accounts are banned by the casino.
indeed, currently the development of online gambling is developing very much and this means that there are always new con artists who are constantly trying to deceive casinos, but casinos will never be afraid of fraudsters like that.
because we all know that the casino will still win.

That is just the way scammers operate, we know that clearing the wager requirements of a bonus is not easy and when we do we feel a small sense of achievement, but scammers instead see nothing more but a window of opportunity, they think that if they can create enough accounts then chances are that some of them will clear the waging requirements and this could allow them to be profitable.

However this is a losing battle as casinos are getting better at detecting multiple accounts and all their efforts will be in vain.