Topic: ✅🍅 wintomato.com 🍅Dice 🍅 Slots 🍅 Sport Betting - page 18. (Read 8348 times)

It all depends on the management team whether they are willing and able to provide the best service and can even work wisely to always put users first and make quick resolution of cases that are currently happening on this site.
The team is also responsible for everything including proving that the site is truly worthy and can have a good reputation in the eyes of every gambler.
Maybe the casino owner needs to have a better team for the casino that he has so that in the future it can run smoothly so that he has many loyal customers and is able to compete with other established casinos.

for these negative beliefs, I don't fully know what happened to Wintomato's beliefs. but looking at some of the replies it seems there are still a few unresolved issues.

and for cases that are being experienced on this platform, this must be resolved immediately and clean up negative beliefs so that it can become a successful gambling platform in the future like the casinos that are already popular today.

When you already tagged me in your reply, you could have answered the question I asked. So back to bot farming. What do you consider bot farming, and is there any information in your terms about what happens to bot farmers? What is and what isn't allowed in your opinion.

We have around 20 000 Users and try to serve all off their complaints if any, but at the same time we are strict if we detect any fraudulent activities; This case you are talking about was pure bot farming case and that case should not effect casino reputation when there are 20 000 registered users;

That happened a long time ago, and I don't really remember the specifics right now. But if I am not wrong, there is no mention of "bot farming activities", what they are, and why they are illegal in your TOS. You did say the player was part of a bot farm, but posted no proof of it.

If you don't mind, can you explain how bot farming activities look like?

There is no such thing as temporary usernames on Bitcointalk. Newbies often create accounts, ask questions, get the answers they wanted, and disappear never to return again. It's the same thing for scam-related accusations.

In regards to "he never came back", it was cleared on the said thread that it took you months to address their issue, with a defense of technical issue --which remains unexplained what-- and that you're busy with amazing updates although you've been informed twice through different methods and different times by Pmalek, so his absence is somewhat understandable.

And I don't see how logfiles tried to persuade the community about anything, he simply informed the existence of an issue with the quality of your platform, even his standing on that case was clearly explained here and here. If I may summarize it for you, logfiles' statement is true, you do have a tendency of poor customer service.

That case was "cleared" --but not solved-- because the original accuser was no longer active and didn't provide counter-defense. Your negative feedback was turned to neutral simply because of this fact and not because you're proven yourself to be not guilty.

On the other case that I happened to attend here and discussed on the previous page, we can almost say that similar ending happened. It was never actually solved because the original accuser didn't --well, couldn't-- provide their counter-defense due to having an NDA as part of their deal with you, so we couldn't know for sure if the verdict you proposed is true or not.

So yeah, I have to agree with above statement, and it's a fact that needs to be let known to anyone looking for an honest review. Whether your customer service quality has improved these days or not, I think only time can tell.

This user was actively conducting bot farming activities, we provided proves on that thread, furthermore he never came back, even his Bitcointalk username was temporary;

Daily we have 1000 actives users and more then 20 000 registered users , and you are trying to persuade the community that one users allegation is more persuasive then 20 000 users user experience?

And we still do respond on such allegations as our reputation is important on bitcointalk community;

So you are all about promoting your affiliate links without really showing the user experience when one decides to use the casino?

Take an example of this scam accusation - https://bitcointalk.org/index.php?topic=5384260.20. It shows a real user experience when using the casino and how awful their customer care was. This should be what I would be expecting in such reviews if they were honest.

Hi there,

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Speaking of other gambling platforms, they also have a hater or there is someone who is trying to destroy their reputation but they didn't succeed because those casinos didn't receive a negative trust but why wintomato got one? They said it was resolved but why the red trust was still there? They need to look back to see if what they have missed. IMO the casino is still presentable or look more trusted if their trust colour is normal/neutral.

The gambling market might have become bigger because there are so many new gambling sites that came out now but they should not worry because they already established their names early. What more if they can clean their reputation?

Agree with you the market became so complex and challenges became bigger on creative, technical and community management side as well;
The fair complaints are always solved; If missed something we solve it again !

in terms of online gambling competition it has become commonplace and also often occurs on other online gambling platforms. but most importantly always answer and fix all complaints that exist on your current platform. because you become the board in charge of a Wintomato thread who should be ready to solve any problems or accusations that are always here with some real reason.
so everything will look much better.

Guys We Need Your Feedback Here, What You Like, Dislike and What needs to be changed;

Our site is one of the best and innovative, and keeps growing in this direction, most of these scam acquisitions were done for rivalry purposes; 

They have an outstanding scam accusations but I've seen that it is resolved already. I believe that they started fixing those accusation to remain clean in this forum. There are still people who got complaints about this casino and would be encourage to make their own scam accusation just like the one that is currently resolved. With proper format and proofs, With that the accusations can be valid and there's a high chance that wintomato will do a thing about it knowing that they have resolved past accusations. Though we can't solve the bad experience and frustrations that other members here expressed in this thread.

Hello,

The thread is very full of a scam accusation, but has any member reviewed the site if they pay, if it is free to play? If the site has an accusation, I think that it should fix that once and for all so that it does not bring more problems, and I think that if you owe someone money you should pay it, sometimes losing you win more, if the casino owner sees That your company is being greatly affected by this should put things in order in the forl, in this forum it is widely used by several players to see the reputation and guide themselves, this forum is serious enough to do things very well.

This was not about installments but It was about checking game sessions which was delayed in time;

Yes, no body says the original dispute is about non-payment --unless you put non-payment and confiscating fund in a similar term-- or installments --although you did pay on installments--, it's about what the user being accused on the first place.

And true that the root of the accusation is the user got their bet cancelled. But for what exact reason? On their accusation thread, you initially stated that they're banned for value betting, and then on the next post it was an arbitrage, which I've stated here is quite a different things. Only after being pushed by several DT members you discussed things internally with them through private channel and ultimately agreed to refund with one clause on the agreement is for the user to never say anything about the condition.

So what is it exactly?

I know the case is closed, but if I may give my two cents, it might be on your best interest to give a transparency on this case as it'll only works in your favor. One, you'll be able to remove negative tag left by a DT, and two, you'll gain more confidence from your potential users.

As for the installment, as I am sure you're aware, every post on this forum is automatically archived by several platforms. Users may remove their post, but there's still permanent record of what they said,


Is this not an installment, then?

Regarding this case, firstly I want to point out that this was sport betting case, we really had dispute with this person, and ground for dispute was from risk management team and bookmaking provider; The dispute was not about payment or installment, but about canceled bet games, some sports events bets were canceled , and out risk management team acted based on the best practice used on the market;

Since the case is closed we I'm disallowed to disclose further details about this case;

The evidence is the user experience which is excellent, our dice is the most powerful on the market (processes 100 transactions within 1 second) and are planning to introduce crazy p2p games without having any analogue on the market, Yes we  did froze the accounts of several users, they identified loops in several games and bonus options, did not report about this bug to us we forfeited their balances gained though illegal activities;