Topic: ✅🍅 wintomato.com 🍅Dice 🍅 Slots 🍅 Sport Betting - page 19. (Read 8921 times)

In regards to "he never came back", it was cleared on the said thread that it took you months to address their issue, with a defense of technical issue --which remains unexplained what-- and that you're busy with amazing updates although you've been informed twice through different methods and different times by Pmalek, so his absence is somewhat understandable.

And I don't see how logfiles tried to persuade the community about anything, he simply informed the existence of an issue with the quality of your platform, even his standing on that case was clearly explained here and here. If I may summarize it for you, logfiles' statement is true, you do have a tendency of poor customer service.

That case was "cleared" --but not solved-- because the original accuser was no longer active and didn't provide counter-defense. Your negative feedback was turned to neutral simply because of this fact and not because you're proven yourself to be not guilty.

On the other case that I happened to attend here and discussed on the previous page, we can almost say that similar ending happened. It was never actually solved because the original accuser didn't --well, couldn't-- provide their counter-defense due to having an NDA as part of their deal with you, so we couldn't know for sure if the verdict you proposed is true or not.

So yeah, I have to agree with above statement, and it's a fact that needs to be let known to anyone looking for an honest review. Whether your customer service quality has improved these days or not, I think only time can tell.

This user was actively conducting bot farming activities, we provided proves on that thread, furthermore he never came back, even his Bitcointalk username was temporary;

Daily we have 1000 actives users and more then 20 000 registered users , and you are trying to persuade the community that one users allegation is more persuasive then 20 000 users user experience?

And we still do respond on such allegations as our reputation is important on bitcointalk community;

So you are all about promoting your affiliate links without really showing the user experience when one decides to use the casino?

Take an example of this scam accusation - https://bitcointalk.org/index.php?topic=5384260.20. It shows a real user experience when using the casino and how awful their customer care was. This should be what I would be expecting in such reviews if they were honest.

Hi there,

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Speaking of other gambling platforms, they also have a hater or there is someone who is trying to destroy their reputation but they didn't succeed because those casinos didn't receive a negative trust but why wintomato got one? They said it was resolved but why the red trust was still there? They need to look back to see if what they have missed. IMO the casino is still presentable or look more trusted if their trust colour is normal/neutral.

The gambling market might have become bigger because there are so many new gambling sites that came out now but they should not worry because they already established their names early. What more if they can clean their reputation?

Agree with you the market became so complex and challenges became bigger on creative, technical and community management side as well;
The fair complaints are always solved; If missed something we solve it again !

in terms of online gambling competition it has become commonplace and also often occurs on other online gambling platforms. but most importantly always answer and fix all complaints that exist on your current platform. because you become the board in charge of a Wintomato thread who should be ready to solve any problems or accusations that are always here with some real reason.
so everything will look much better.

Guys We Need Your Feedback Here, What You Like, Dislike and What needs to be changed;

Our site is one of the best and innovative, and keeps growing in this direction, most of these scam acquisitions were done for rivalry purposes; 

They have an outstanding scam accusations but I've seen that it is resolved already. I believe that they started fixing those accusation to remain clean in this forum. There are still people who got complaints about this casino and would be encourage to make their own scam accusation just like the one that is currently resolved. With proper format and proofs, With that the accusations can be valid and there's a high chance that wintomato will do a thing about it knowing that they have resolved past accusations. Though we can't solve the bad experience and frustrations that other members here expressed in this thread.

Hello,

The thread is very full of a scam accusation, but has any member reviewed the site if they pay, if it is free to play? If the site has an accusation, I think that it should fix that once and for all so that it does not bring more problems, and I think that if you owe someone money you should pay it, sometimes losing you win more, if the casino owner sees That your company is being greatly affected by this should put things in order in the forl, in this forum it is widely used by several players to see the reputation and guide themselves, this forum is serious enough to do things very well.

This was not about installments but It was about checking game sessions which was delayed in time;

Yes, no body says the original dispute is about non-payment --unless you put non-payment and confiscating fund in a similar term-- or installments --although you did pay on installments--, it's about what the user being accused on the first place.

And true that the root of the accusation is the user got their bet cancelled. But for what exact reason? On their accusation thread, you initially stated that they're banned for value betting, and then on the next post it was an arbitrage, which I've stated here is quite a different things. Only after being pushed by several DT members you discussed things internally with them through private channel and ultimately agreed to refund with one clause on the agreement is for the user to never say anything about the condition.

So what is it exactly?

I know the case is closed, but if I may give my two cents, it might be on your best interest to give a transparency on this case as it'll only works in your favor. One, you'll be able to remove negative tag left by a DT, and two, you'll gain more confidence from your potential users.

As for the installment, as I am sure you're aware, every post on this forum is automatically archived by several platforms. Users may remove their post, but there's still permanent record of what they said,


Is this not an installment, then?

Regarding this case, firstly I want to point out that this was sport betting case, we really had dispute with this person, and ground for dispute was from risk management team and bookmaking provider; The dispute was not about payment or installment, but about canceled bet games, some sports events bets were canceled , and out risk management team acted based on the best practice used on the market;

Since the case is closed we I'm disallowed to disclose further details about this case;

The evidence is the user experience which is excellent, our dice is the most powerful on the market (processes 100 transactions within 1 second) and are planning to introduce crazy p2p games without having any analogue on the market, Yes we  did froze the accounts of several users, they identified loops in several games and bonus options, did not report about this bug to us we forfeited their balances gained though illegal activities;

Regarding this matter, it is quite interesting to point out that we're left in the dark for the truth behind the latest case here. Assuming your statement above is the truth and the accuser gained their fund through bugs and restricted accounts, why do you agree to do a refund? And more importantly, why does the amount due was paid in installment?

In my opinion, if they're caught cheating, you wouldn't bother to refund. Which you do. Which imply they're on the right side. My second opinion, is that you're a... well, I don't want to sound rude, but the matter I asked is boiled down into: why do such a big gambling platform needs to install 29K usd --which probably even less than that amount, given the accuser said you both reached an agreement, which implies you both meets each other in the middle?

Oh, almost forgot, why do the term of the deal with the said person is an NDA?

I'm not accusing you --at least didn't mean to deliberately do that-- what I want to know is, if you claimed as stated on the quoted text above, can you shed some light for the matter? As up to this point it remains unclear. Solved, but unclear.

This means that we have to be careful if we want to use the site if indeed what you have said is indeed the truth.
But where can you say this statement, is it from a reliable source or do you even have evidence that can strengthen the statement you have made.
Please attach evidence so that we can trust it and can consider it if we want to try playing on that site.
Do not let your statement be proven to be true because it can damage reputation and make gamblers hesitate to enter the site.

Hello,

Thanks for your feedback, we take no percentage, the rate depends on the game provider;

Regarding the review I must disagree with you; We took bad review from the players who gained fund through bugs or other restricted actions and its quite logical;

No solid player had any bad review about us;

You can register and admin will provide some fund and you can test the games;

I was just about asking about this before i read it ..kudos..

Tomato Battle is a good feature, i could remember that there have been a lot discussions on this board about which online casino would be the first to launch a player to player kind of game, Wintomato probably followed up on that discussions and took action on it, its a welcome development.

How ever, the negative ratings and reviews about this casino will probably not allow me to try this new kind of game out, i am really afraid of playing on wintomato after several reputable users on this forum have advised everyone to stay away..
And by the way, you did not mention the percentage wintomato takes from the winnings as fees, before the winner of the games claims the remaining balance, would be nice if we know this before hand.

He are pleased to announce new unique game mode created by Wintomato:  🍅 TOMATO 🍅 BATTLE 🍅;

🍅Tomato 🍅 Battle 🍅 is unique player2player game mode, where players fight for the battle pool amount and the winner takes all;

✅ Every battle has join price which is paid by participants and after pre-set period of time the battel begins which may last from 3 to 15 minutes;

✅ The game consists of 2 or more players and they play against each other , the winner of the battle is player who generates the most profit within the battle and the winner also collects the profits of other players;

✅ For example 3 players joined the battle , the first player won 10 USD, the second won 7 USD and the third won 4 USD, the winner of the battle is the first player who earned 10 USD  and total battle prize equals 21 USD (10+7+4);

✅ Every player can create a battle, by creating the battle the player automatically pays the battle join price; The creator defines the start time, join price number of participants and the most important the game around which the battle will be conducted;


✅ Every creator of the battle has guaranteed Free Spins Gift, which depends on the number of battle participants and total won amount;

✅ Battle Creators and battlers have option to share the battle and invite other participants to the battle which makes the battle more powerful and interesting;

✅ Tomato battle has one winner and many participants , we call the participants to be polite with each other and avoid any trolling , rude wording, such actions can result in user ban and forfeiture of the balance;