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Terms are clear that if you deposit to an address of non supported token even it is on a same chain, you will lose your coin.
Exchanges, gambling sites have clear terms about it. As users, we can say hey, you have private key so you can help us. We can think it makes sense but because terms are clear, we should be more careful and should not bet that we will have abnormal support after we mistakenly send our token. Support can come or can not come, don't bet your money with abnormal support.
Wolf.bet shows their kindness to support your case. Their reputation will rise.
Actually different tokens with same blockchain share the same wallet address even if it's exchange or casino but sending it on an address with different blockchain will be a different story. Luckily on Iv4n case, He send tokens on an address that has same blockchain to the receiving address of his casino account. Support can easily help him but this is already an extra work for them so this kind of act will boost the casino reputation.
Well, I wanted to send some USDT with BSC chain from the Binance chain wallet! I wanted to use the address from "recently used addresses", but I click the wrong address... I had just 3 saved addresses! The problem was that the address was unknown to me, without any transactions in or out from that address, the only transaction was my USDT at that moment, transaction confirmed! How could that unknown address get into "recently used addresses??! I needed a few days to figure out that the address belongs to Wolf, the BNB deposit address, a week before all that I tried to send some BNB from the same wallet and transactions were "REJECTED"! But when I made a mistake and sent USDT it got approved and confirmed!
OcTradism I agree, terms are clear... But I pushed a bit, talked with support, asked Efi to help and luckily I got that money! I know they showed kindness in my case, as I said in one moment I was thinking that the money is gone for good, or I will get it one day when they update and add BSC chain deposits and withdraws! The money was there at that address the whole time, sitting...
Exactly what Beparanf said! I knew that support could easily help, but that was extra work... and I wasn't sure are they ready to do it for me! It's basically what I wrote to support every day!