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It's always good to have more options!
A week (or maybe two) ago I made a mistake when sending USDT... I sent a nice amount of USDT via Binance Chain to the Wolf BNB deposit address! At the time, they didn’t support (now it's different) the BEP20 chain! After a couple of days and with the help of Katy (support, I am not sure about the name) I solved the problem and got my deposit! At first, support was a bit unprofessional in my opinion, I needed some time and patience to explain to them what actually happened!
I am sure Efi helped too, but I want to think that Katy was the one who put a bit more effort into my problem and solved it! Money was sitting there on the BNB address from Wolf, after chatting with Katy they solved it in less than 12h!
Just wish to point out that more options are always good, but that can also be a bit confusing! This time it was completely my fault, fast fingers got me into the trouble and in one moment I said goodbye to that amount, there is a "do not deposit via cross-chain transfer or your funds be lost"! Wolf did me a favor here and I got my money in the end! It's good to know that you can work out some things with casinos when a problem appears!
Well I think that the most important thing is that you've solved your case. You also were really lucky because it is really hard to see that a Casino refund an user that has deposited into a wrong address / chain. My
congratulation goes also to wolf.bet, this will enforce its reputation and give more trust to users. Anyway I would like to know also if here there is their representative?