- can you please look into the registration of user 43749. He is my cousin, we sent the documents 2 times when we realised that they are denied because they are not scans. Went out, bought a scanner, sent scanned documents now and waiting on answer. 
Topic: www.BITSTAMP.net Bitcoin exchange site for USD/BTC - page 36. (Read 231282 times)
If someone from Bitstamps listens here - can you please look into the registration of user 43749. He is my cousin, we sent the documents 2 times when we realised that they are denied because they are not scans. Went out, bought a scanner, sent scanned documents now and waiting on answer.
- can you please look into the registration of user 43749. He is my cousin, we sent the documents 2 times when we realised that they are denied because they are not scans. Went out, bought a scanner, sent scanned documents now and waiting on answer.
Update - they finally replied to the ticket, and said they will process the withdrawal soon. I don't think that these people are running off with our money, but they are having some serious communication issues.
If/When I get the wire, I'll post here.
If/When I get the wire, I'll post here.
Is it normal to wait 6 days (so far) to get verified?
All documents etc sent in, high quality scans etc.
All documents etc sent in, high quality scans etc.
If anyone from Bitstamp sees this, it's TICKET #30492
Not sure if someone saw this or it was a coincidence, but my issue got resolved almost as soon as I posted this. Either way, thanks!
I'm willing to give it a shot. I've been waiting 4 days to get my bitcoins (not usd) after closing my account. Ticket #28737
Hello everyone,
I am posting this first and foremost to see if I can obtain any information that would be helpful in rescuing my money which is being held hostage by Bitstamp, and secondly as a WARNING to anyone else who has money in Bitstamp or is thinking about using them.
Briefly, to not make this too long : I have a verified account, been verified for a few months. I did 2 withdrawals successfully in the past, both for low 5-figure amounts (USD). Last week, I requested a 6-figure (USD) withdrawal, and it got stuck in processing. I sent them support tickets, and finally they answered.. saying they needed additional KYC information. Bear in mind that they already have all the KYC stuff that I did months ago, so these questions were completely separate and additional to anything that is their standard procedure mentioned on their site.. as I said, my account was already verified.
So they sent me a bunch of questions in order to satisfy them. So far, that didn't fix the problem - they are still holding the money hostage, they didn't reply to my reply.
If ANYONE - and I'm very serious - has any information about where these people are physically (all I've heard is Slovenia), PLEASE contact me, preferrably by private message because I want to give Bitstamp.net the benefit of the doubt, and if they are indeed legit I wouldn't want their private information leaked onto the Internet. I am already in Europe as I write this and I will get to the bottom of this, no matter what it takes. Anyone - the CEO, or other staff working there.. any information, names, phone numbers, addresses, friends, associates, which restaurant they eat at, any piece of information possible. I won't let these people get away with my money, so long as I am alive.
I used to use MtGox.. and I stopped using them for the same reason everyone else did, because you can't get your money out. Now I regret that decision.
I sincerely hope that there is just some big misunderstanding here, and if anyone from the Bitstamp.net staff sees this message, I implore you to send me a private message, or at least address your customers as soon as possible.
I am posting this first and foremost to see if I can obtain any information that would be helpful in rescuing my money which is being held hostage by Bitstamp, and secondly as a WARNING to anyone else who has money in Bitstamp or is thinking about using them.
Briefly, to not make this too long : I have a verified account, been verified for a few months. I did 2 withdrawals successfully in the past, both for low 5-figure amounts (USD). Last week, I requested a 6-figure (USD) withdrawal, and it got stuck in processing. I sent them support tickets, and finally they answered.. saying they needed additional KYC information. Bear in mind that they already have all the KYC stuff that I did months ago, so these questions were completely separate and additional to anything that is their standard procedure mentioned on their site.. as I said, my account was already verified.
So they sent me a bunch of questions in order to satisfy them. So far, that didn't fix the problem - they are still holding the money hostage, they didn't reply to my reply.
If ANYONE - and I'm very serious - has any information about where these people are physically (all I've heard is Slovenia), PLEASE contact me, preferrably by private message because I want to give Bitstamp.net the benefit of the doubt, and if they are indeed legit I wouldn't want their private information leaked onto the Internet. I am already in Europe as I write this and I will get to the bottom of this, no matter what it takes. Anyone - the CEO, or other staff working there.. any information, names, phone numbers, addresses, friends, associates, which restaurant they eat at, any piece of information possible. I won't let these people get away with my money, so long as I am alive.
I used to use MtGox.. and I stopped using them for the same reason everyone else did, because you can't get your money out. Now I regret that decision.
I sincerely hope that there is just some big misunderstanding here, and if anyone from the Bitstamp.net staff sees this message, I implore you to send me a private message, or at least address your customers as soon as possible.
I have the exact same problem except it's a deposit instead of a withdrawal. In the past I have wired 5-figure sums and they have all gone through. Two weeks ago I wired a bigger sum (almost 6-figures), and it still hasn't been credited. I opened a ticket last week, they answered saying they had received my deposit but that I need to provide further KYC information. I provided all the information they asked for (these KYC questions were "further KYC procedure" not the standard ID etc, which I had already provided before).
I have provided all the information, but my deposit still hasn't been credit and I'm still waiting. All this time I have to watch the BTC price go up everyday, knowing they have received my deposit but there is nothing I can do.
If anyone from Bitstamp sees this, it's TICKET #30492
Not sure if someone saw this or it was a coincidence, but my issue got resolved almost as soon as I posted this. Either way, thanks!
SEPA with my bank(Unicredit Group) is there the next day, provided i withdraw before 3pm the previous day.
Hello everyone,
I am posting this first and foremost to see if I can obtain any information that would be helpful in rescuing my money which is being held hostage by Bitstamp, and secondly as a WARNING to anyone else who has money in Bitstamp or is thinking about using them.
Briefly, to not make this too long : I have a verified account, been verified for a few months. I did 2 withdrawals successfully in the past, both for low 5-figure amounts (USD). Last week, I requested a 6-figure (USD) withdrawal, and it got stuck in processing. I sent them support tickets, and finally they answered.. saying they needed additional KYC information. Bear in mind that they already have all the KYC stuff that I did months ago, so these questions were completely separate and additional to anything that is their standard procedure mentioned on their site.. as I said, my account was already verified.
So they sent me a bunch of questions in order to satisfy them. So far, that didn't fix the problem - they are still holding the money hostage, they didn't reply to my reply.
If ANYONE - and I'm very serious - has any information about where these people are physically (all I've heard is Slovenia), PLEASE contact me, preferrably by private message because I want to give Bitstamp.net the benefit of the doubt, and if they are indeed legit I wouldn't want their private information leaked onto the Internet. I am already in Europe as I write this and I will get to the bottom of this, no matter what it takes. Anyone - the CEO, or other staff working there.. any information, names, phone numbers, addresses, friends, associates, which restaurant they eat at, any piece of information possible. I won't let these people get away with my money, so long as I am alive.
I used to use MtGox.. and I stopped using them for the same reason everyone else did, because you can't get your money out. Now I regret that decision.
I sincerely hope that there is just some big misunderstanding here, and if anyone from the Bitstamp.net staff sees this message, I implore you to send me a private message, or at least address your customers as soon as possible.
I am posting this first and foremost to see if I can obtain any information that would be helpful in rescuing my money which is being held hostage by Bitstamp, and secondly as a WARNING to anyone else who has money in Bitstamp or is thinking about using them.
Briefly, to not make this too long : I have a verified account, been verified for a few months. I did 2 withdrawals successfully in the past, both for low 5-figure amounts (USD). Last week, I requested a 6-figure (USD) withdrawal, and it got stuck in processing. I sent them support tickets, and finally they answered.. saying they needed additional KYC information. Bear in mind that they already have all the KYC stuff that I did months ago, so these questions were completely separate and additional to anything that is their standard procedure mentioned on their site.. as I said, my account was already verified.
So they sent me a bunch of questions in order to satisfy them. So far, that didn't fix the problem - they are still holding the money hostage, they didn't reply to my reply.
If ANYONE - and I'm very serious - has any information about where these people are physically (all I've heard is Slovenia), PLEASE contact me, preferrably by private message because I want to give Bitstamp.net the benefit of the doubt, and if they are indeed legit I wouldn't want their private information leaked onto the Internet. I am already in Europe as I write this and I will get to the bottom of this, no matter what it takes. Anyone - the CEO, or other staff working there.. any information, names, phone numbers, addresses, friends, associates, which restaurant they eat at, any piece of information possible. I won't let these people get away with my money, so long as I am alive.
I used to use MtGox.. and I stopped using them for the same reason everyone else did, because you can't get your money out. Now I regret that decision.
I sincerely hope that there is just some big misunderstanding here, and if anyone from the Bitstamp.net staff sees this message, I implore you to send me a private message, or at least address your customers as soon as possible.
I have the exact same problem except it's a deposit instead of a withdrawal. In the past I have wired 5-figure sums and they have all gone through. Two weeks ago I wired a bigger sum (almost 6-figures), and it still hasn't been credited. I opened a ticket last week, they answered saying they had received my deposit but that I need to provide further KYC information. I provided all the information they asked for (these KYC questions were "further KYC procedure" not the standard ID etc, which I had already provided before).
I have provided all the information, but my deposit still hasn't been credit and I'm still waiting. All this time I have to watch the BTC price go up everyday, knowing they have received my deposit but there is nothing I can do.
If anyone from Bitstamp sees this, it's TICKET #30492
3-5 days in general
SEPA is much faster
No SEPA for my bank. Thanks for the info. SEPA is much faster
I made a deposit 18 days ago by AstroPay and not yet reflected, how long take more time to reflect?
TICKET #30437
TICKET #30437
Hello everyone,
I am posting this first and foremost to see if I can obtain any information that would be helpful in rescuing my money which is being held hostage by Bitstamp, and secondly as a WARNING to anyone else who has money in Bitstamp or is thinking about using them.
Briefly, to not make this too long : I have a verified account, been verified for a few months. I did 2 withdrawals successfully in the past, both for low 5-figure amounts (USD). Last week, I requested a 6-figure (USD) withdrawal, and it got stuck in processing. I sent them support tickets, and finally they answered.. saying they needed additional KYC information. Bear in mind that they already have all the KYC stuff that I did months ago, so these questions were completely separate and additional to anything that is their standard procedure mentioned on their site.. as I said, my account was already verified.
So they sent me a bunch of questions in order to satisfy them. So far, that didn't fix the problem - they are still holding the money hostage, they didn't reply to my reply.
If ANYONE - and I'm very serious - has any information about where these people are physically (all I've heard is Slovenia), PLEASE contact me, preferrably by private message because I want to give Bitstamp.net the benefit of the doubt, and if they are indeed legit I wouldn't want their private information leaked onto the Internet. I am already in Europe as I write this and I will get to the bottom of this, no matter what it takes. Anyone - the CEO, or other staff working there.. any information, names, phone numbers, addresses, friends, associates, which restaurant they eat at, any piece of information possible. I won't let these people get away with my money, so long as I am alive.
I used to use MtGox.. and I stopped using them for the same reason everyone else did, because you can't get your money out. Now I regret that decision.
I sincerely hope that there is just some big misunderstanding here, and if anyone from the Bitstamp.net staff sees this message, I implore you to send me a private message, or at least address your customers as soon as possible.
I am posting this first and foremost to see if I can obtain any information that would be helpful in rescuing my money which is being held hostage by Bitstamp, and secondly as a WARNING to anyone else who has money in Bitstamp or is thinking about using them.
Briefly, to not make this too long : I have a verified account, been verified for a few months. I did 2 withdrawals successfully in the past, both for low 5-figure amounts (USD). Last week, I requested a 6-figure (USD) withdrawal, and it got stuck in processing. I sent them support tickets, and finally they answered.. saying they needed additional KYC information. Bear in mind that they already have all the KYC stuff that I did months ago, so these questions were completely separate and additional to anything that is their standard procedure mentioned on their site.. as I said, my account was already verified.
So they sent me a bunch of questions in order to satisfy them. So far, that didn't fix the problem - they are still holding the money hostage, they didn't reply to my reply.
If ANYONE - and I'm very serious - has any information about where these people are physically (all I've heard is Slovenia), PLEASE contact me, preferrably by private message because I want to give Bitstamp.net the benefit of the doubt, and if they are indeed legit I wouldn't want their private information leaked onto the Internet. I am already in Europe as I write this and I will get to the bottom of this, no matter what it takes. Anyone - the CEO, or other staff working there.. any information, names, phone numbers, addresses, friends, associates, which restaurant they eat at, any piece of information possible. I won't let these people get away with my money, so long as I am alive.
I used to use MtGox.. and I stopped using them for the same reason everyone else did, because you can't get your money out. Now I regret that decision.
I sincerely hope that there is just some big misunderstanding here, and if anyone from the Bitstamp.net staff sees this message, I implore you to send me a private message, or at least address your customers as soon as possible.
How long do international wire transfers take?
3-5 days in general
SEPA is much faster
How long do international wire transfers take?
Mtgox may still be your best bet, especially if liquidity is a high priority for you. Too bad their fees stink!
Argh! I appreciate the feedback and although I don't find the fees competitive any longer, I must say I never lost sleep having at least 6 figures in fiat on Gox between trades. I cannot wait until a viable alternative for verified traders is available. Every time I think I am free from Gox...they pull me back in!
How long are most people waiting for bitcoin withdrawals? Some days it seems to be sent fairly quickly, others it will say "Finished" but the unconfirmed transaction doesn't show up on blockchain for much longer.
Made 2 deposits to Bitstamp via SEPA (one 2 months ago and one yesterday), and in both cases the money reached my Bitstamp account the next day.
One withdrawal, via SEPA, arrived in my bank account the next day.
One withdrawal, via SEPA, arrived in my bank account the next day.
What are the best options for US-based traders who are not so much in need of withdrawing currency as they are in just trading COMBINED with safety? Liquidity is always a major concern.
Kraken will probably eventually be that, though the liquidity right now is skimpy and you may or may not be able to get verified as a US person. I also hear good things about up-and-coming Itbit.
Some traders love bitfinex, but there are also some issues there.
Mtgox may still be your best bet, especially if liquidity is a high priority for you. Too bad their fees stink!
This thread is both disappointing and helpful. I recently left Gox and intended on using Bitstamp for my trading. Luckily, I came here and did my due diligence before dealing with them. Am I being overly sensitive or paranoid about the extent of people's concerns with Bitstamp's operation currently? If not Bitstamp, where? I have never lost a dime with Gox in over 2 years but the fees are egregious.
What are the best options for US-based traders who are not so much in need of withdrawing currency as they are in just trading COMBINED with safety? Liquidity is always a major concern.
What are the best options for US-based traders who are not so much in need of withdrawing currency as they are in just trading COMBINED with safety? Liquidity is always a major concern.
Dear Hazek or anyone involved with Bitstamp Staff,
I'm accumulating problems dealing with ASTROPAY.. I've been able to throw 60k+ USD during the last 2 months.. But astropay decided to SUSPEND my account due to IDENTIFICATION PURPOSES.
I immediately provided the documentation they asked and after 2 days they RESPONDED SOMETHING RIDICULOUS..
My name is Caio (...) Santo, Which should make sense to them since I UPLOADED my scanned documents: They answered:
"Dear VALERIO MENDONCA DOS SANTOS JUNIOR
We've identified that YOUR account is linked to other registration..
Our compliance team has required those people to provide those documents,
We inform that you account will only be reactivated upon confirmation of those documents.
Sincerely
AstroPay | Equipe de Compliance"
First off, I'm not VALERIO MENDONÇA, I provided my OWN documentation as much as I ONLY initiate deposits through BISTAMP.NET, a place where I'M ALREADY VERIFIED, I sent email to their support to clarify that MAYBE, that VALERIO is something related with BITSTAMP.NET middle-man banking system to work along with ASTROPAY, and if that's the case, them ALL BITSTAMP.NET deposits through ASTROPAY WILL BE HALTED.
I honestly can't understand this, How does one gets a GOVERNMENT ISSUED DRIVING LICENSE and CALL ME ANOTHER NAME with nothing to do with my real name!!
Astropay's support show ABSOLUTELY no support AT ALL, in that matter, since I replied to them immediately and I'M GONNA HAVE TO WAIT 2 DAYS for another shitty COMPLIANCE dumbass answers!
I look extremly forward to keep doing business with bitstamp, but here in LATAM, we have no other option!
Caio
I'm accumulating problems dealing with ASTROPAY.. I've been able to throw 60k+ USD during the last 2 months.. But astropay decided to SUSPEND my account due to IDENTIFICATION PURPOSES.
I immediately provided the documentation they asked and after 2 days they RESPONDED SOMETHING RIDICULOUS..
My name is Caio (...) Santo, Which should make sense to them since I UPLOADED my scanned documents: They answered:
"Dear VALERIO MENDONCA DOS SANTOS JUNIOR
We've identified that YOUR account is linked to other registration..
Our compliance team has required those people to provide those documents,
We inform that you account will only be reactivated upon confirmation of those documents.
Sincerely
AstroPay | Equipe de Compliance"
First off, I'm not VALERIO MENDONÇA, I provided my OWN documentation as much as I ONLY initiate deposits through BISTAMP.NET, a place where I'M ALREADY VERIFIED, I sent email to their support to clarify that MAYBE, that VALERIO is something related with BITSTAMP.NET middle-man banking system to work along with ASTROPAY, and if that's the case, them ALL BITSTAMP.NET deposits through ASTROPAY WILL BE HALTED.
I honestly can't understand this, How does one gets a GOVERNMENT ISSUED DRIVING LICENSE and CALL ME ANOTHER NAME with nothing to do with my real name!!
Astropay's support show ABSOLUTELY no support AT ALL, in that matter, since I replied to them immediately and I'M GONNA HAVE TO WAIT 2 DAYS for another shitty COMPLIANCE dumbass answers!
I look extremly forward to keep doing business with bitstamp, but here in LATAM, we have no other option!
Caio
Hi folks, what is the USD maximum amount that you can have inside a Bitstamp verified account?
Or is there no limit??
Looked all over Bitmap web site and did not see info regarding this.
Appreciate your feedback.
I doubt that there is a limit, since I've seen orders over $2M USD.Or is there no limit??
Looked all over Bitmap web site and did not see info regarding this.
Appreciate your feedback.
Thanks for the info, I like Bitstamp with the Ripple option to go out with USD.
But have never tried that before, is XRP option at Bitstamp a feasible way to get USD?
The gateway stuff seems a bit confusing to me...
Any input appreciated!
Stew
Hi folks, what is the USD maximum amount that you can have inside a Bitstamp verified account?
Or is there no limit??
Looked all over Bitmap web site and did not see info regarding this.
Appreciate your feedback.
I doubt that there is a limit, since I've seen orders over $2M USD. Or is there no limit??
Looked all over Bitmap web site and did not see info regarding this.
Appreciate your feedback.
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