I withdrew 0.31 mBT of the deposited 64mBT...
My account was closed by violating your rules? That is new to me. So once again please answer: WHY WASN'T MY ACCOUNT CLOSED ON MY REQUEST ON 29TH JULY?
Tell me one reason, also why didn't I got a single reply about my request?
Our security team replied that your account was closed due to violations, not by request.
Personally, i couldn't check your emails, but what is seen from your screenshot:
https://i.imgur.com/0qRc3e4.png -> You requested a deposit to be credited. We have received your request in a different place (here on btt, or on Trustpilot) and processed it in time - the deposit issue was solved.
But the account closure request wasn't received on the July 29.
Which might mean one of the following:
- Our support processed the request that was going first (deposit issue) but didn't see the second request
- You sent your closure request to the wrong department
- Or this screenshot doesn't represent the reality
In all the scenario, there is no need to find a guilty since you have already withdrawn funds, and there are no more on the balance.(Balance is being recalculated with odds 1 after an account closure).
My emails were sent to
[email protected] on 29th July. I provided you screenshots and I can share you the email login details - it is a Gmail as you know.
Also I can share it to anyone that serves as middle man and wants to check that I sent the account closure requirement to the correct department/email.
I can't be more transparent than this. What about you? all this wait for what? no email checking at all?
"Our security team replied that your account was closed due to violations, not by request." Is that a justification now for cases like this where the self exclusion is not answered in time?
On that screenshot I made a single question and it wasn't replied at all.
If my account was closed on my request I wouldnt deposit more funds after that obviously, so you owe me my deposit sum made after my account closure request - 29th july. You are negligent in fact you didn't close my account on my request, don't you?
Which might mean one of the following:
- Our support processed the request that was going first (deposit issue) but didn't see the second request
- You sent your closure request to the wrong department
- Or this screenshot doesn't represent the reality
1- definetly not my fault. It is your fault you should assume the error and propose a fix/refund;
2 and 3 - Easy to verify. I have an email I can share and you have the same email in your inbox on
[email protected] that is the right department.
In all the scenario, there is no need to find a guilty since you have already withdrawn funds, and there are no more on the balance.(Balance is being recalculated with odds 1 after an account closure).
I didn't withdraw my deposit sum made after my account closure request. That is the issue.
