hi
what about my issue?
Hello nerkolac,
reply from the security team just has been received:
As it was said in the email, cooperation with your account was stopped, and player has already received a refund.
Refund means one of the following conditions:
- sum of all withdrawals was deducted from the deposits, and the final balance was freed for withdrawal.
- withdrawal sum already exceeds the deposited one, and thus, refund is not required.
In both ways your accounts remains in profit. Winnings are being returned to the bookmaker since they weren't received in a fair way.
Hello? can you solve this paradox?
There is no paradox, your account doesn't have any balance because the player lost playing with it.
Sincerely,
1xBit team
So didn't you recalculate my bets as you did to all the other members? why did you say so?
I have 2 accounts in order to circunvent the first deposit bonus, so you closed my accounts and you toke my balance?
You told me this before:
Any updates? My account is duplicated so I was supposed to be able to withdraw my deposit sum accordingly to your rules. Thanks
Hello,
Duplication is prohibited only in order to circumvent the ToS. Having multiple accounts for a fair game is not punished.
Account №273497875 has been suspended. Odds on all your accounts were recalculated 1:1, and the final balance is equaled 0 or negative. Which means the player have already withdrawn all of his deposits.
Sincerely,
1xBit team
So you open two accounts at same time: Account1 & Account2 and deposit 1BTC each.
You made two bets on same market in both accounts with opposite outcomes imagine a Tennis Game.
Federer vs Nadal, lets say odds 1.87 for both.
Account1 -> Federer wins all in (you can get 1.87BTC)
Account2 -> Nadal wins all in (you can get 1.87BTC)
Nadal wins so Account1 balance is 0, Account2 balance is 1.87.
I made that multiple times, so I have won and lost bets in my two accounts obviously.
You closed my accounts and you told as you can see that odds were recalculated 1:1. So you basically only cancelled the Won bets in each of my accounts is this right?
Why did you cancel the wining bets only? even the lost ones were made to circunvent the rules.
This way you toke all my deposits, do you understand? I'm RED not neutral because of that.
In previous scenario, you are saying that in that case I'm able to withdraw 1BTC (because you recalculate only the winning bet) but I deposited 2BTC do you get it now?
