[ANN] Atomic Trade New Virtual Currency Exchange USD BTC - page 6.

gaalx

sr. member

Activity: 411

Merit: 250

Quote from: forzendiablo on August 24, 2014, 01:22:10 PM

surely u have to pay coins back to everybody doesnt matter if its ms fault or not - customers/users only care to have coins not whos responsible
also exchange should have daily backups so u should have copy of db before ms fucked it.

I agree.
it is strange that there is no such copying of a database.

forzendiablo

legendary

Activity: 1526

Merit: 1000

the grandpa of cryptos

surely u have to pay coins back to everybody doesnt matter if its ms fault or not - customers/users only care to have coins not whos responsible
also exchange should have daily backups so u should have copy of db before ms fucked it.

rsbriggs

full member

Activity: 427

Merit: 100

My brother having about USD $21,000 at exchange. He telling he not worried - Byron will be recovering info. But thinking Microsoft not giving rats behind towards customers and disappearing data not professional hosting.

gaalx

sr. member

Activity: 411

Merit: 250

Quote from: ByronP on August 24, 2014, 12:31:33 PM

Quote from: Winst69 on August 24, 2014, 12:29:44 PM

Bring it back up with deposit, withdrawal and trades disabled.

That's what I am doing the backend servers are coming back up right now.

switch off the exchange and deal with base. I at the exchange had about 200 dollars, and now shows 300+, but at the exchange there was money in other coins - BLС and UMO.

ByronP

hero member

Activity: 599

Merit: 510

Quote from: cinnamon_carter on August 24, 2014, 11:30:46 AM

Byron please let us know who at microsoft is responsible for not taking care of you.
I really don't take kindly to anyone or a corporation trying to screw people or it's customers over.
If my accounts lost some coins I will accept it since your exchange has been very supportive of listing Photon and the other blake coins.
I suggest you persue whatever solution is best for the long term success of the exchange and preservation of most customers funds.

Some action may have to be taken against who is deemed the parties responsible for this eventually.

Dimitri Shulman
Senior Escalation Engineer
Microsoft Azure Technical Support
Working Hours:
Email:
Mon-Fri 9am–6pm PST
[email protected]

ByronP

hero member

Activity: 599

Merit: 510

Quote from: Winst69 on August 24, 2014, 12:29:44 PM

Bring it back up with deposit, withdrawal and trades disabled.

That's what I am doing the backend servers are coming back up right now.

Winst69

newbie

Activity: 56

Merit: 0

Bring it back up with deposit, withdrawal and trades disabled.

ByronP

hero member

Activity: 599

Merit: 510

So what I am thinking is that any missing accounts should be recreated and can be credited based on the deposits/withdrawals since the wallets store each accounts unique id with each address and transaction. Which means I will bring the site back up with limited functionality while I write a script to parse all wallets. The script will work on a secondary copy of the data and once everything is verified we will switch to the altered database.

ByronP

hero member

Activity: 599

Merit: 510

Quote from: Winst69 on August 24, 2014, 10:29:32 AM

Byron please dont think im trying to interfere. I know you're busy getting things sorted, but a landing page with a breif whats happened and links to here and twitter would be good.

By the time I do that the site will be back up :-)

ByronP

hero member

Activity: 599

Merit: 510

Quote from: favdesu on August 24, 2014, 11:15:15 AM

since my account is younger than 2 weeks and I invested in ATP: https://blockchain.info/tx/e542e6736c12fe6bba03ea7f234c90842783d80054ae9713991125c61154ab9e here's the TX. expecting everything back.

thanks.

Any accounts that are not in the current system should be recreated then you can send me your addresses or txid (via a support ticket) and I should be able to recreate the balances.

cinnamon_carter

legendary

Activity: 1148

Merit: 1018

It's about time -- All merrit accepted !!!

Byron please let us know who at microsoft is responsible for not taking care of you.
I really don't take kindly to anyone or a corporation trying to screw people or it's customers over.
If my accounts lost some coins I will accept it since your exchange has been very supportive of listing Photon and the other blake coins.
I suggest you persue whatever solution is best for the long term success of the exchange and preservation of most customers funds.

Some action may have to be taken against who is deemed the parties responsible for this eventually.

favdesu

legendary

Activity: 1764

Merit: 1000

since my account is younger than 2 weeks and I invested in ATP: https://blockchain.info/tx/e542e6736c12fe6bba03ea7f234c90842783d80054ae9713991125c61154ab9e here's the TX. expecting everything back.

thanks.

Winst69

newbie

Activity: 56

Merit: 0

Byron please dont think im trying to interfere. I know you're busy getting things sorted, but a landing page with a breif whats happened and links to here and twitter would be good.

ByronP

hero member

Activity: 599

Merit: 510

Quote from: gaalx on August 24, 2014, 10:15:21 AM

ByronP, when recover exchange work?

Yes (it just takes ages to transfer and load up all the data)

gaalx

sr. member

Activity: 411

Merit: 250

ByronP, when recover exchange work?

ByronP

hero member

Activity: 599

Merit: 510

Quote from: Ignatius on August 24, 2014, 09:37:06 AM

Quote from: ByronP on August 24, 2014, 09:15:39 AM

Quote from: digit on August 24, 2014, 08:50:58 AM

Quote from: ByronP on August 24, 2014, 08:16:40 AM

The data is in the process of being transferred to the new server... 160gb... may take some time

thanks for the update, please keep us informed, trying not to panic here Undecided

hope we can be back on the site soon.

also is there any action or dispute you can take with microsoft azure as its seem to me they should be doing bit more then apologies for their failure to provide the level of service that would be reasonable to expect?

I'm sure M$ has there ass covered but first thing tomorrow the dogs will be on it anyway as it is due diligence on my part to pursue them.

Can we add proper backup policies to the "due diligence" to-do list? Shocked

It already is... there were daily backups on a vhd and monthly offsite backups. It is very hard to keep more backups than that using the cloud since transferring 160+gb of data takes forever... I believe this is in part due to network rate limiting on there part. However like I said this will not be an issue with the new system. Which will also allow for complete reporting functions without the need to detach the database.

Ignatius

sr. member

Activity: 409

Merit: 250

Quote from: ByronP on August 24, 2014, 09:15:39 AM

Quote from: digit on August 24, 2014, 08:50:58 AM

Quote from: ByronP on August 24, 2014, 08:16:40 AM

The data is in the process of being transferred to the new server... 160gb... may take some time

thanks for the update, please keep us informed, trying not to panic here Undecided

hope we can be back on the site soon.

also is there any action or dispute you can take with microsoft azure as its seem to me they should be doing bit more then apologies for their failure to provide the level of service that would be reasonable to expect?

I'm sure M$ has there ass covered but first thing tomorrow the dogs will be on it anyway as it is due diligence on my part to pursue them.

Can we add proper backup policies to the "due diligence" to-do list? Shocked

ByronP

hero member

Activity: 599

Merit: 510

Please keep in mind (not to downplay the situation) that we are talking about 2 weeks of data not lost or stolen wallets. Once we switch to our own servers we can keep lots of DB backups since the transfer is to local devices where as the problem with using the cloud is the time it takes to transfer such large amounts of data prohibits keeping too many onsite backups.

But let me just thank you all for continuing to support my work as we move forward and take these problems in stride and continue to evolve into the best exchange possible.

ByronP

hero member

Activity: 599

Merit: 510

Quote from: Zeke_Vermillion on August 24, 2014, 08:22:58 AM

I have a suggestion for the future. Kind of a rough patch for last-case backup of account data. Why not allow users to export a copy of their personal ledgers, GPG-signed by Atomic Trade. Most people wouldn't bother, but folks with larger balances might. Then we have the comfort of holding some tangible proof of AT's obligations to depositors.

That said, anything that encourages people to be lazy and not withdraw balances from the account is potentially dangerous. No matter how trustworthy the operator, there is *always* a possibility for data loss. I just don't think it is possible to protect fully against damage from possible wallet loss or theft. Any representation to the contrary is irresponsible.

Maybe it's time to go a step further, and actively encourage fund withdrawals. Say, for any balance over some de minimis amount, the site would charge "interest" on deposits (except for deposits that are subject to an open order). Ouch, I know. But it would sure get people to w/d their funds in a timely fashion.

Interesting ideas :-)

ByronP

hero member

Activity: 599

Merit: 510

Quote from: digit on August 24, 2014, 08:50:58 AM

Quote from: ByronP on August 24, 2014, 08:16:40 AM

The data is in the process of being transferred to the new server... 160gb... may take some time

thanks for the update, please keep us informed, trying not to panic here Undecided

hope we can be back on the site soon.

also is there any action or dispute you can take with microsoft azure as its seem to me they should be doing bit more then apologies for their failure to provide the level of service that would be reasonable to expect?

I'm sure M$ has there ass covered but first thing tomorrow the dogs will be on it anyway as it is due diligence on my part to pursue them.

Topic: [ANN] Atomic Trade New Virtual Currency Exchange USD BTC - page 6. (Read 44373 times)