yes, he's active in telegram. also, they posted the guidelines regarding their buyback program. couldn't find it now. if you really want to get your money back, you need to check them on telegram or follow the steps for the buyback.
First of all sorry for not responding to your email. Who did you email? We have 24/7 Support on Telegram and also our CEO is very responsive.
On the other hand, Bob's Repair will be at NASCAR this Sunday at the Las Vegas Motor Speedway. Timmy Hill #76 will be driving.
p.s After talking to STEEM this week at Token Fest in Boston we will be storing all the jobs on STEEM Blockchain. Our dev team is working on this now and hoping to roll it out this week. They have been great and are offering technical support.
Also, the buyback program is very competitive and its first come first serve. We are growing and adding more contractors thus increasing our buyback over time.