Saying that Cryptsy issue is in their hands does not cut it. Sorry, nothing personal here, hopefully just good constructive feedback that is helpful, but if you were working for a multinational, you'd have been sacked by now. It's Friday already, and you've given no more information all week than, we're waiting on Cryptsy!
When I have an issue with someone, be it technical, billing, shipping, whatever, I've got an open ticket, an invoice number, whatever, and contact info. I've got up-to-date status reports on the issue. I've got names and numbers (and e-mails) of the people I'm talking to.
thats the way we tryed it..............
still u see where we are regarding cryptsy
a new unknown exchange managed to add dmd in one day
we offer every help to cryptsy regarding required files blockexplorer and so on
but we cant implement it into exchange
we have multiple support tickets running in escalation state towards the cryptsy second level support since over 7 days
i was working a few years myself in a second level support job i know how to act to get support
we did act right we just didnt get it until yet.....