Hey everyone,
Sorry for this. Please let's keep it formal.
This is very unfortunate as the pandemics completely disrupts our operation.
I was initially planning to unfold our plans to offer to our EU customers to fund their Coldkeys with fiat, so we provide the BTC for you in exchange.
That'll have to wait for now.
dont want to speak for everyone but me personally think you should wait until all 3 months of last subscribtion are fundd and ship all 3 then give some sort of discount for julys subscribtion to make up for shipping.
I dont mind one bit waiting and have faith you are trustworthy
Hey Liquidoptions, thanks for your input.
Yes indeed.
I understand that you don't mind waiting a bit, but the faster those parcels are out, the faster I'll be able to move onto our next plans.
So far, I am very happy to claim that since I operate on Bitcointalk, long before I started Coldkey, my shipping rate is a 100% success.
No parcel ever was lost, and I think it's partly due to many precautions I take.
I am not certain that there will be a 100% success for shipments going out during the lockdown.
I can't ship today like I did yesterday.
The cost of a subscription includes 3 x 10€ as a shipping fee.
Subscribers were charged and signed for a monthly shipment from us but exceptionally, there will be no shipping in April due to the pandemic.
We still process shipments for orders where UPS is chosen, as they operate as usual.
However this isn't something we can gift to all of you, so I need to ask everyone to wait a little bit more.
I will introduce the procedure to trigger the funding of your Coldkeys once you receive them nonetheless.
More security and safety appeals to me very much.
Following these instructions is an extra step for you, and extra work for me, but the safety of your funds is priceless to me.
I am sorry, but it's not possible to offer you a discount on the next Q3 2020 History Coldkey subscription, but here's what we can do :
1. I planned to enclose a 10€ discount voucher in every subscriber parcel.If you are a subscriber, then you have a first voucher code to remove the shipping fee : all the orders you place in the meantime ships with the next monthly History parcel.
If you can wait, there's 10€ off one of our next Coldkey for you all.
2. We can refund a shipping fee (10€) to you, to make up for the April shipment that was charged for but didn't happen.If this is what you prefer, please
reach out to us with an email or through our "Contact Us" form on the website, and indicate your subscription order number.If you prefer only one single shipment in June, we can refund two shipping fees to you (20€).
This implies that if you use the voucher to order and remove the shipping fee between today and June's release, all your orders will be delivered in a single parcel in June.
Thanks for reading and please feel free to share any idea or concern you may have.