Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 118. (Read 628889 times)

Please use this form to escalate your support ticket: https://goo.gl/forms/2VolutBY6HBGJRRA3

Hey, just wondering if there is anyone here from Kraken who gives a rats ass about helping people out? Ive been trying like hell to regain access to my Kraken account for the last 18 days! I've lost around $7,000 thanks to Kraken, and will easily lose double that if Kraken doesn't do the right thing soon!!!

Change my account address to the hotmail.com address, so that I may reset my UN, if need be, and password. You can't just hijack my account and steal my $25,000! It's not too late to do the right thing. But if you guys continue locking me out of my account this is going to get very very ugly. I dont want that. I really dont. But we are getting very close to the point of no return.

So whats it gonna be? Kraken FINALLY allowing me to access my account? Or are we settling in for a long dirty fight? I'm not just going to sue Kraken, Im going to gather as many other victims as i can to join me in my lawsuit vs Kraken, and I'm going to spread the truth about The Kraken Criminals to ever fcking corner of the internet!!

Let me access MY fcking money!!! Let me get MY BCC/BCH coins airdropped. Otherwise its game on so damn hard!!!!!!!!!

Maybe this is all one big misunderstanding. It's hard to imagine...but maybe. I guess we'll see. Solve, or don't solve Ticket #482988

Brad

Just received an email containing important information:

Thank you so much.

Tier 0
Deposits and withdrawals are not available.

Tier 1
You can trade between all currencies, but account funding is limited to digital currencies only.
Withdraw (crypto)      $2,500.00/day
Withdraw (crypto)      $20,000.00/month
Requirements:
Full name
Date of birth
Country of residence
Phone number

Tier 2
Withdraw (crypto)      $5,000.00/day
Withdraw (crypto)      $50,000.00/month
Requirements:
All of the above
Address verification

Tier 3
Withdraw (crypto)      $50,000.00/day
Withdraw (crypto)      $200,000.00/month
Requirements:
All of the above
Government issued ID
Verified proof of residence (e.g., utility bill no more than 3 months old)
Social Security number (US only)
ID confirmation photo

Tier 4
Withdraw (crypto)      $100,000.00/day
Withdraw (crypto)      $500,000.00/month
Requirements:
If you are interested in a personal or business Tier 4 account, please contact support.
Choose the category "Verification: Tier 4" for your support request.

For all tiers from Tier 1 (including Tier 1)
Deposit (crypto)      No limit

Hi! I need information about the limit on the withdrawal of coins on the exchange of Kraken.

Dargo, I'm not sure about others, but I think it'd be a good idea to perform proper maintenance even if it involves downtime.

Two months later and I still can not access my funds.

I have sent, and responded to everything the kraken team has asked me, they tell me that everything is ok, and my funds secure, but now they tell me to wait 2 or 3 more weeks.

Honestly, this is not funny anymore.

I hope seriously, and that this will be solved at once.

Thank you.

Thanks, will pass this along. I'd like to see us update many error messages so they are more informative and helpful.

Here is the documentation on the new order minimums:

https://support.kraken.com/hc/en-us/articles/205893708-What-is-the-minimum-order-size-

Keep in mind that these minimums are a temporary measure to help take some load off the trade engine. Not going to be a magic bullet, but may help some. We will likely lower these minimums after the new trade engine goes live or we have other more effective measures in place. (Sorry, I don't have an ETA on the new trade engine at this time, but we are working to launch it as soon as possible).

I apologize for the poor communication on this change - it was not due to a lack of caring but a lack of good communication internally on our part.

+9999999 ^ 9999999

As long as there are people trading, they couldn't care less...

This website involves money and errors carry losses. Changes should be planned and warned ahead of time.

It seems you guys have changed the minimum volume for many pairs without warning. This has caused me much headache this morning. I have already opened a ticket about it so rather than bitch about it any more here I would like to make a suggestion.

The public API method "AssetPairs" should be changed so that minimum volume for each pair is included in the return. This would make it so that when my bot is initialized it could make note of what the minimum volume is for each pair and then make sure that all orders for a given pair are at least of the minimum volume. This would make it so that you guys can change this value whenever you please, and it wouldn't break my bot, or anyone's for that matter.

right now the return for this method looks like this:

'XZECZUSD': {'aclass_base': 'currency',
'aclass_quote': 'currency',
'altname': 'ZECUSD',
'base': 'XZEC',
'fee_volume_currency': 'ZUSD',
'fees': [[0, 0.26],
[50000, 0.24],
[100000, 0.22],
[250000, 0.2],
[500000, 0.18],
[1000000, 0.16],
[2500000, 0.14],
[5000000, 0.12],
[10000000, 0.1]],
'fees_maker': [[0, 0.16],
[50000, 0.14],
[100000, 0.12],
[250000, 0.1],
[500000, 0.08],
[1000000, 0.06],
[2500000, 0.04],
[5000000, 0.02],
[10000000, 0]],
'leverage_buy': [],
'leverage_sell': [],
'lot': 'unit',
'lot_decimals': 8,
'lot_multiplier': 1,
'margin_call': 80,
'margin_stop': 40,
'pair_decimals': 5,
'quote': 'ZUSD'}}


what I am suggesting is simply adding a field like: 'minimum_volume' :

the Json return would then look something like:


'XZECZUSD': {'aclass_base': 'currency',
'aclass_quote': 'currency',
'altname': 'ZECUSD',
'base': 'XZEC',
'fee_volume_currency': 'ZUSD',
'fees': [[0, 0.26],
[50000, 0.24],
[100000, 0.22],
[250000, 0.2],
[500000, 0.18],
[1000000, 0.16],
[2500000, 0.14],
[5000000, 0.12],
[10000000, 0.1]],
'fees_maker': [[0, 0.16],
[50000, 0.14],
[100000, 0.12],
[250000, 0.1],
[500000, 0.08],
[1000000, 0.06],
[2500000, 0.04],
[5000000, 0.02],
[10000000, 0]],
'leverage_buy': [],
'leverage_sell': [],
'lot': 'unit',
'lot_decimals': 8,
'lot_multiplier': 1,
'margin_call': 80,
'margin_stop': 40,
'pair_decimals': 5,
'minimum_volume': 0.001(or whatever the actual value is, I don't currently know:S),
'quote': 'ZUSD'}}

Please pass this suggestion on tho whomever maintains the API methods.

Please read a few pages of the topic before your post. Even stop-loss orders are executed at random price in a few hours after the limit pass. And Kraken's support refuses to compensate respective losses.

Why are market orders not executed immediately?
WTF is happening?

Are you having performance issues or what?

Kraken, this is ridiculous. I need to think about your trading engine's problems before ordering.

Some trades are even more expensive than LocalBitcoins when taking into account the losses and the time wasted.

[/quote]

We don't plan to lower fees, but if you have lost money in a specific trade, please open a support ticket about it and we'll see what we can do for you.
[/quote]

So when I make 50 trades a day I need to open 50 support tickets? Or when I try and make 200 trades and not 1 goes through, costing me money I should open 200 support tickets?

How about when it says my order hasn't gone through then I see 20 minutes later the order I tried to put in 5 times, now just got filled 5 times.

Just fix the shit.

Thanks for reporting this. Are you making sure to not include the last entry in the array since that is always current? If you are including it, that would account for different results from the same time stamp, but may not account for the discrepancy between 1m and 1h intervals. If this isn't the issue, then it would be best to create a support ticket about it.

From API documentation:

We don't plan to lower fees, but if you have lost money in a specific trade, please open a support ticket about it and we'll see what we can do for you.

MtGox progress is entirely out of our hands so we cannot give any updates. All updates on the situation will come from the MtGox trustee and will be posted on https://www.mtgox.com/.