Is there a way to be able to trade on your site when it's busy? 90% of the time my orders don't even show up. I've even tried the API. Is there a certain trading program you know that executes fastest at your site, or does everyone deal with the same conditions. I see orders going through so someone must have a way.
I can see the worst problems happen when the orders are closing margin positions. In fact it's made me lose quite a bit. Not sure if it was the same when the volume was lower. 
Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 121. (Read 628889 times)
July 18, 2017, 11:54:29 AM
July 18, 2017, 11:25:43 AM
Is there a way to be able to trade on your site when it's busy? 90% of the time my orders don't even show up. I've even tried the API. Is there a certain trading program you know that executes fastest at your site, or does everyone deal with the same conditions. I see orders going through so someone must have a way.
July 15, 2017, 10:21:39 AM
Great option to show us a way to push tickets 
When will fidor deposits work as normal again? My fidor-fidor payments are taking days again and do not get credited without a ticket...this is VERY annoying.
My deposit from Wednesday is still on Hold, my deposit from today does not even show up under "recent deposits"
I created the ticket today (461201), guess it is too early to put it on the list. But my intention is to ask when fidor deposits will work again as they did the last years.
When will fidor deposits work as normal again? My fidor-fidor payments are taking days again and do not get credited without a ticket...this is VERY annoying.
My deposit from Wednesday is still on Hold, my deposit from today does not even show up under "recent deposits"
I created the ticket today (461201), guess it is too early to put it on the list. But my intention is to ask when fidor deposits will work again as they did the last years.
The issue should be resolved when Fidor releases a new version of their API - hopefully sometime in the next week or two.
Some moments later it disappears and appears again as "on Hold" after a day. It then stays in that status until I create a ticket and someone releases the payment.
My payment from Wednesday is still on Hold, my payment from yesterday now shows up as "on Hold". The same procedure as described above.
When will someone release it? Since the payment does show up right after sending (for a short time) I am not sure that the problem is Fidor related....
BR
You are correct - we do have some issues related to the Fidor API, but you're having a different issue that needs a solution on our side. Since it's more specific to your account I'll DM you about it.
July 15, 2017, 09:26:28 AM
I had a margin position (1:5) closed a few minutes after being opened. Its balance was positive. How can I see the closing reason?
Go to Trade > Positions > Closed Positions > click ID of closed position > Closing Orders > click ID of closing order(s). Look under "Reason" to see if a reason is given. If no reason is given (just "--") then you'll need to create a support ticket so we can look at it.
July 15, 2017, 09:04:31 AM
Great option to show us a way to push tickets
When will fidor deposits work as normal again? My fidor-fidor payments are taking days again and do not get credited without a ticket...this is VERY annoying.
My deposit from Wednesday is still on Hold, my deposit from today does not even show up under "recent deposits"
I created the ticket today (461201), guess it is too early to put it on the list. But my intention is to ask when fidor deposits will work again as they did the last years.
When will fidor deposits work as normal again? My fidor-fidor payments are taking days again and do not get credited without a ticket...this is VERY annoying.
My deposit from Wednesday is still on Hold, my deposit from today does not even show up under "recent deposits"
I created the ticket today (461201), guess it is too early to put it on the list. But my intention is to ask when fidor deposits will work again as they did the last years.
The issue should be resolved when Fidor releases a new version of their API - hopefully sometime in the next week or two.
Some moments later it disappears and appears again as "on Hold" after a day. It then stays in that status until I create a ticket and someone releases the payment.
My payment from Wednesday is still on Hold, my payment from yesterday now shows up as "on Hold". The same procedure as described above.
When will someone release it? Since the payment does show up right after sending (for a short time) I am not sure that the problem is Fidor related....
BR
a) have flagged your account
b) don't yet trust the transfer has cleared (maybe they've had problems with Fidor transfers being reversed)
July 15, 2017, 08:05:03 AM
Great option to show us a way to push tickets
When will fidor deposits work as normal again? My fidor-fidor payments are taking days again and do not get credited without a ticket...this is VERY annoying.
My deposit from Wednesday is still on Hold, my deposit from today does not even show up under "recent deposits"
I created the ticket today (461201), guess it is too early to put it on the list. But my intention is to ask when fidor deposits will work again as they did the last years.
When will fidor deposits work as normal again? My fidor-fidor payments are taking days again and do not get credited without a ticket...this is VERY annoying.
My deposit from Wednesday is still on Hold, my deposit from today does not even show up under "recent deposits"
I created the ticket today (461201), guess it is too early to put it on the list. But my intention is to ask when fidor deposits will work again as they did the last years.
The issue should be resolved when Fidor releases a new version of their API - hopefully sometime in the next week or two.
Some moments later it disappears and appears again as "on Hold" after a day. It then stays in that status until I create a ticket and someone releases the payment.
My payment from Wednesday is still on Hold, my payment from yesterday now shows up as "on Hold". The same procedure as described above.
When will someone release it? Since the payment does show up right after sending (for a short time) I am not sure that the problem is Fidor related....
BR
July 14, 2017, 10:41:21 PM
I had a margin position (1:5) closed a few minutes after being opened. Its balance was positive. How can I see the closing reason?
July 14, 2017, 04:52:11 PM
Great option to show us a way to push tickets
When will fidor deposits work as normal again? My fidor-fidor payments are taking days again and do not get credited without a ticket...this is VERY annoying.
My deposit from Wednesday is still on Hold, my deposit from today does not even show up under "recent deposits"
I created the ticket today (461201), guess it is too early to put it on the list. But my intention is to ask when fidor deposits will work again as they did the last years.
When will fidor deposits work as normal again? My fidor-fidor payments are taking days again and do not get credited without a ticket...this is VERY annoying.
My deposit from Wednesday is still on Hold, my deposit from today does not even show up under "recent deposits"
I created the ticket today (461201), guess it is too early to put it on the list. But my intention is to ask when fidor deposits will work again as they did the last years.
The issue should be resolved when Fidor releases a new version of their API - hopefully sometime in the next week or two.
July 14, 2017, 03:01:47 PM
Great option to show us a way to push tickets
When will fidor deposits work as normal again? My fidor-fidor payments are taking days again and do not get credited without a ticket...this is VERY annoying.
My deposit from Wednesday is still on Hold, my deposit from today does not even show up under "recent deposits"
I created the ticket today (461201), guess it is too early to put it on the list. But my intention is to ask when fidor deposits will work again as they did the last years.
When will fidor deposits work as normal again? My fidor-fidor payments are taking days again and do not get credited without a ticket...this is VERY annoying.
My deposit from Wednesday is still on Hold, my deposit from today does not even show up under "recent deposits"
I created the ticket today (461201), guess it is too early to put it on the list. But my intention is to ask when fidor deposits will work again as they did the last years.
I'll check on this and get back to you.
July 14, 2017, 02:58:13 PM
Great option to show us a way to push tickets
When will fidor deposits work as normal again? My fidor-fidor payments are taking days again and do not get credited without a ticket...this is VERY annoying.
My deposit from Wednesday is still on Hold, my deposit from today does not even show up under "recent deposits"
I created the ticket today (461201), guess it is too early to put it on the list. But my intention is to ask when fidor deposits will work again as they did the last years.
When will fidor deposits work as normal again? My fidor-fidor payments are taking days again and do not get credited without a ticket...this is VERY annoying.
My deposit from Wednesday is still on Hold, my deposit from today does not even show up under "recent deposits"
I created the ticket today (461201), guess it is too early to put it on the list. But my intention is to ask when fidor deposits will work again as they did the last years.
July 13, 2017, 05:11:41 PM
I have escalated all the ticket numbers posted here and by DM up to this point.
Going forward, we have a better way for you to escalate tickets - please use the following form to submit your ticket number:
https://goo.gl/forms/2VolutBY6HBGJRRA3
The form consolidates all escalation requests in a single place and will help us serve everyone more quickly.
Going forward, we have a better way for you to escalate tickets - please use the following form to submit your ticket number:
https://goo.gl/forms/2VolutBY6HBGJRRA3
The form consolidates all escalation requests in a single place and will help us serve everyone more quickly.
July 13, 2017, 04:51:01 PM
You're welcome.
I have made my SEPA withdrawals again, they show as "sending".
I have made my SEPA withdrawals again, they show as "sending".
I received the funds about 24 hours later, so the problem has indeed been solved.
July 13, 2017, 04:41:16 PM
Dargo - I am a tier 3 verified user. I continue to get a "Failure" Status every time I attempt a USD wire withdraw to a US bank. I have been attempting withdraws for the past 2 months now to no avail. The bank I'm attempting to withdraw to has the same account name as the Kraken account. I don't understand the issue. I have also submitted tickets that have gone unanswered.
Can you please help. The tickets are 459644 & 268049.
Thank you,
Tom
Can you please help. The tickets are 459644 & 268049.
Thank you,
Tom
July 13, 2017, 03:37:59 AM
Hi Dargo,
made a SEPA transfer to fund my account but I just realised I completely forgot to mention the reference (shame on me...). I sent it with no remarks at all.
Are you able to retrieve it anyway?
I opened the ticket n. 457337
Thanks in advance for your help.
made a SEPA transfer to fund my account but I just realised I completely forgot to mention the reference (shame on me...). I sent it with no remarks at all.
Are you able to retrieve it anyway?
I opened the ticket n. 457337
Thanks in advance for your help.
July 13, 2017, 01:05:09 AM
11 days waiting for any response. Account locked but no news since days ago. Nice amount of $ but can not do any trade or withdrawal.
No response by twitter or mail...I understand them need time, but I do not know if my funds are safe in kraken or someone hacked it.
Ticket #311114
Thanks
No response by twitter or mail...I understand them need time, but I do not know if my funds are safe in kraken or someone hacked it.
Ticket #311114
Thanks
Kraken team tell me,them will solve in short time...
Waiting since 29 May
Thanks
July 12, 2017, 10:25:33 PM
Hi Dargo
I've put in for a withdrawal on 5/20/2017 and it still says "sending". I sent in a support ticket (#382197) on Jun 16 and I have yet to hear anything from support. Could you please help?
Thanks
I've put in for a withdrawal on 5/20/2017 and it still says "sending". I sent in a support ticket (#382197) on Jun 16 and I have yet to hear anything from support. Could you please help?
Thanks
July 12, 2017, 02:36:33 PM
Hi all,
I just released a new app on Google Play : KrakAPI
It allows check markets, have details on the balance in real time and place orders.
Please let me know if you enjoy it.
Ben
I just released a new app on Google Play : KrakAPI
It allows check markets, have details on the balance in real time and place orders.
Please let me know if you enjoy it.
Ben
Please be careful about using 3rd party applications. To be safest, you should at most give the app permission to check balances or just use it to check prices and nothing more. Allowing access to place orders is risky unless you are certain the app can be trusted and you should definitely never give and app permission to make withdrawals.
July 12, 2017, 02:17:56 PM
Hi Dargo
I tried looking for the answer to this on your help page but couldn't find it.
I was able to close an eth/eur position using my USD. What exchange rate is used in this situation?
Also it doesn't seem to let me 'settle' the position in that situation, but it lets you close it. If you guys are exchanging EUR/USD, why not allow me to settle with USD for a eth/eur position rather than only allowing 'close'?
I tried looking for the answer to this on your help page but couldn't find it.
I was able to close an eth/eur position using my USD. What exchange rate is used in this situation?
Also it doesn't seem to let me 'settle' the position in that situation, but it lets you close it. If you guys are exchanging EUR/USD, why not allow me to settle with USD for a eth/eur position rather than only allowing 'close'?
If it's the eur/usd rate you are wondering about, I think we pull that from one of the forex sites, but I'm not sure which one. I'll see if I can find out.
In order to "settle" you need to have the funds in kind that we loaned to you when the position was opened and we don't do exchange in that situation (so if you went long eth/usd, you borrowed usd and need to have that usd on balance to settle). We try to keep the need for doing these additional exchanges for margin trading to a minimum, so we don't plan to offer the ability to settle with USD when you need EUR or anything like that.
July 12, 2017, 01:52:08 PM
You're welcome.
I have made my SEPA withdrawals again, they show as "sending".
I have made my SEPA withdrawals again, they show as "sending".
July 12, 2017, 01:32:29 PM
You should send your ticket # to Dargo.
Thanks for replying. I PM'd him earlier, so hopefully he gets back to me. Appreciate it man
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