Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 122. (Read 628889 times)

You should send your ticket # to Dargo.

Hi everyone,

Wondering if anyone has any experience with this. Stumbled across a few threads and PM'd a few to try to get some insight.

I made a SEPA deposit on 26/06, submitted a request on 29/06 where no had gotten back to me but it was marked as solved. DID the same again on the 05/07 and again 2 days ago. it has now been 2 and a half weeks since I made the transfer, and there has no response or anything from kraken. It is so infuriating. Has this happened to anyone else before?

They asked for my details (kraken ref, IBAN etc.) which I had already submitted to them in the original ticket.  I have contact my bank and they have stated that it has been cleared from my account through them.

Would anyone know a time frame? It says 2-5 days for a SEPA transfer and it's been 16 days now. I've made transfers before and they've been fine. It's very frustrating that I can't access my funds when I need to, and I can't contact anyone there to discuss. I can't even transfer from other wallets to Kraken to withdraw as going by the previous results I might not be able to. They marking my cases as solved too even though no one is talking to me. I feel like there' just some guy there lolling ticking solved at all the requests and just ignoring them.

Any help would be appreciated as it sucks being pied off by the support staff. Cheers guys

Hi Dargo

I tried looking for the answer to this on your help page but couldn't find it.

I was able to close an eth/eur position using my USD. What exchange rate is used in this situation?

Also it doesn't seem to let me 'settle' the position in that situation, but it lets you close it. If you guys are exchanging EUR/USD, why not allow me to settle with USD for a eth/eur position rather than only allowing 'close'?

No, it wasn't intentional, it was a technical issue. It has now been resolved though and funding is back online.

Wasn't the disabling intentional on your part due to some other problem ?

I tried making 3 SEPA withdrawals last night and they all failed without explanation after a few minutes. The bank accounts were the same I always use.

After that I made a BTC withdrawal and that went fine.

Thanks - we are aware of this and working to resolve the issue.

https://status.kraken.com/

Some problems with funding, deposit & withdraw.
"Feature Disabled
This feature is not currently available."
What's happening?

Thanks for the reports - Part of it is probably due to heavy traffic/volume on the site, but we'll take a look for anything else that can be addressed.

I've been having a hell of a time trading. As said, I've seen orders in the book that I try to sell or buy from and they don't go through. I even just had a limit buy order in that showed up on the book, then a minute later a big sell came and pushed right down through my limit buy order. Then I see my limit order is gone and was never even filled. It's like they have those fucking bots jumping in front of you at all times, then when it's not going to work out for them they cancel your shit.

Same here. Selling is also a problem. I wanted to sell some BTC at a price that was in the order book (the price that you automatically get when trying to sell) and the order wouldn't get filled. I also get a 10 second freeze or so after placing my order. This is very strange and I just lost the chance to make a bit of profit. I also tried to buy BTC at below market value and below some of the first orders in the order book and my order wouldn't get filled. This cost me some 140 EUR in profit and now I lost like 60 EUR.
I know it's small change, but hey, it's still something.

whats the matter with kraken atm?
Cant buy or sell due to website freezing when placing orders

Thank you for the kind words.  It's true that clients generally only go to social media to complain and the typical experience most of our clients have is much better than what you might think from social media comments. But of course I don't mean to suggest we don't have issues right now - we absolutely do and are working to fix.

I assume you followed the instructions telling you to include the deposit reference number with the deposit? If so, then I would talk to you bank and explain that the reference number didn't come through. They may not have any suggestions for how to prevent this, but they may be able to recommend a different field to put the reference number in or something like that. Unfortunately even if everything is done correctly with your bank there can still be problems with the reference number not coming through on our end (sometimes the correspondent bank that the payment gets routed through will drop this information for example).

kraken is one of the best exchanges in the industry

im also a huge fan of Jesse Powell as a person

worth listening  to how he got started in Bitcoin on a podcast show

he was featured as a guest by Adam Levine on lets talk bitcoin

People only care to comment when they have something to complain about, so in contrast let me share my experience, which is so far positive.

Lvl 1 verification: 4 days
Lvl 2 verification: 5 days
Lvl 3 verification: pending after 10 days (the only thing I'm not satisfied with)

Ethereum deposit: immediately when you get 30 verifications (cca. 15 mins with mist wallet default fee)
Adding a bank account: instant
1st SEPA bank wire withdrawal: 2 days
2nd SEPA bank wire withdrawal: 1 day

The trading interface is intuitive, I've never set anything by accident. I could withdraw a trade order that was partially complete, and the remaining funds were available for trading again in a matter of seconds. Sometimes the screens take 10 seconds to load but I can live with that. I advise people on using 2 factor authentication, that way you're less likely to get hacked.

All in all I had no issues with Kraken and it's my primary platform for trading.

bumping this because i need clarification

support ticket 412707

Hi "   "

Thank you for resolving my ticket.

I have a question regarding what you said

"It appears that it was not automatically assigned to your account as the transaction was missing the deposit reference required to automatically assign it to your account."

was this an error on my end or on Kraken's end?

I ask because

a) i was careful to add all the details from Kraken's deposit page
b) i would like this not to happen in future

what should i do next time to make sure this does not happen again? My wire Transfers typically took 24 - 48 hours.

is a kraken a little laggy today?

Kraken is becoming a joke.

This is the message I got 14 days ago: Thank you. I have now verified your deposit and forwarded this to our Payments Team. They will be in touch soon.

It is faster to send the money via a post pigeon.

too bad that your are "legendary" and you don't know much about the financial business. it's ok but try to refrain yourself...it's embarrassing

you and many others seams to be brainwashed , shills, ignorant or kids. I don't know which one...  i cannot find other explanation when you see the facts but you keep going with non-senses

@Kraken my money is since 20 days on hold! Give my money free.ticket numbers 425565, 425570, 391044