[ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 119.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Serpens66 on July 24, 2017, 10:10:30 PM

Quote from: Rannasha on July 24, 2017, 03:38:02 PM

Would there at least be an option to implement some temporary stopgap measures until the new engine is ready? For example a minimum order size to cut down on the total number of orders the engine has to handle.

I heard minimum order size was already increased from 0.0001 BTC to 0.0002 BTC.

But I doubt that it will help much to increase it even more (at least the 0.0002 increase did not help)

Yes, we are looking at possibly raising the order size minimums and some other quick things that can be implemented in the next few days. They may not be a huge help, but should help some.

CryptoFluff

newbie

Activity: 1

Merit: 0

@Official Kraken Team:
I'm having questions/trouble with the public API data, especially the OHLC. If I request 1min OHLC bars as well as 1h OHLC bars, the data doesn't seem to coincide at all:

Code:

https://api.kraken.com/0/public/OHLC?pair=ETHEUR&interval=1&since=0
https://api.kraken.com/0/public/OHLC?pair=ETHEUR&interval=60&since=0

For example, the timestamp 1500962400 (which is 2017-07-25 06:00:00) on the 1h bars gives me a volume of 2024.50730156 and a trade count of 447, while the summation of the volume of the 1m bars for that hour gives me 3842.00689444 and the summation of the trade counts gives me 772!

How can that be?! How come according to all the minute bars that make up one hour there is almost TWICE as much volume in comparison to the single 1h bar?+

Not only that, but also the *past* data keeps changing! I requested the 1h bar for timestamp 1500962400 a couple hours ago and got this result:

Code:

0	1500962400
1	"193.43346"
2	"193.89741"
3	"190.19000"
4	"190.19000"
5	"192.09941"
6	"2024.50730156"
7	447

Now, if I query the data again (just now), I get this:

Code:

0	1500962400
1	"193.43346"
2	"193.89741"
3	"190.19000"
4	"190.19993"
5	"192.04256"
6	"4166.08028567"
7	805

Pretty amazing, it seems Kraken has a time machine and (constantly) updates old data.

KozziMozzi

newbie

Activity: 6

Merit: 0

Yes but at least they would recognize the issue and that would be a commercial gesture until this is resolved.

By not doing anything and not even communicating officially on this serious issue, this gives the impression this is a scam...

Pavlentiy_ukr

newbie

Activity: 8

Merit: 0

Even if they charge no fee, I would not like to get losses because of theirs issues.

KozziMozzi

newbie

Activity: 6

Merit: 0

I recommend everybody to stay away from Kraken until this is fixed.

They let a site run on a broken trading engine but they still apply full fees.
They are stealing everybody's money...

Pavlentiy_ukr

newbie

Activity: 8

Merit: 0

Is there any responsibility for non working orders? My stop-loss does not work (created yesterday, 10 minutes ago it had to be executed). Who will cover my losses caused solely by Kraken?

PS: Guys, close all your positions and do not trade on Kraken!

bomberb17

hero member

Activity: 773

Merit: 528

Is there any update on the MtGox claim? Are the claimed bitcoins going to be deposited to our accounts and when?

Totscha

hero member

Activity: 1276

Merit: 622

Quote from: culuuton on July 25, 2017, 02:47:24 AM

"Tier 1 and 2 verification usually takes only a few minutes, but it can take much longer (a few days) if the application requires manual review."
How long does it take to get verified? I would like to get verify tier 1 but my status still pre-verified near 1 month.

Pre-verified is Kraken's wierd way of saying: "We can't do business with you, yet."

https://support.kraken.com/hc/en-us/articles/202965096-What-does-Pre-Verified-mean-

Try another exchange, there's nothing else you can do Wink

aesma

hero member

Activity: 2548

Merit: 950

fly or die

35BTC margin position : were you trying to close it at market price ?

In June I started to see that the bigger my orders the worst they were at being executed, even when the order book should have allowed it.

culuuton

hero member

Activity: 1593

Merit: 502

"Tier 1 and 2 verification usually takes only a few minutes, but it can take much longer (a few days) if the application requires manual review."
How long does it take to get verified? I would like to get verify tier 1 but my status still pre-verified near 1 month.

mikenz

full member

Activity: 215

Merit: 102

Quite unpleasant when you have to watch a 35 btc margin position in the green to fall deep in red without being able to close it.
Looks like I have to cut down my business with Kraken until this settles.

corleto

full member

Activity: 196

Merit: 100

Quote from: KozziMozzi on July 24, 2017, 03:38:55 PM

Quote from: Dargo on July 24, 2017, 03:30:30 PM

Quote from: KozziMozzi on July 24, 2017, 03:08:30 PM

Quote from: Dargo on July 24, 2017, 02:50:00 PM

Quote from: Rannasha on July 22, 2017, 02:56:49 AM

Any news on when the new trading engine is coming online? Because the current one simply won't do anymore. It often takes several minutes to execute a market order, even when there's not much going on. For active trading, Kraken has become unusable in its current state.

Sorry, but I don't have any news to share at this time on the launch date for the new trade engine.

How can you answer this without any other precision, excuse or any word for your customer to know what is going on.
Did you try yourself to trade on your site?
It is impossible.
There are a lot of negative comments on forum/reddit and the lack of communication from your side is totally unprofessional.

I answered the question, which was asking if there is any news on the new trading engine and there is no news. We understand that the new trade engine is very urgent and we are urgently working to launch it, but I cannot give any estimates as to when the launch date might be.

What about lowering your fees until this is fixed?
I lost money because of orders not executed.
The engine is broken even when there is no high volume. Even the last price and orders book displayed on your site are not accurate.

Some strange stuff going on indeed.
But besides the misinformation it actually takes ages for a submitted order to actually go live. This can be extremely costly as well (missing trades, paying bad prices).

Serpens66

legendary

Activity: 2940

Merit: 1131

Quote from: Rannasha on July 24, 2017, 03:38:02 PM

Would there at least be an option to implement some temporary stopgap measures until the new engine is ready? For example a minimum order size to cut down on the total number of orders the engine has to handle.

I heard minimum order size was already increased from 0.0001 BTC to 0.0002 BTC.

But I doubt that it will help much to increase it even more (at least the 0.0002 increase did not help)

KozziMozzi

newbie

Activity: 6

Merit: 0

Quote from: Dargo on July 24, 2017, 03:30:30 PM

Quote from: KozziMozzi on July 24, 2017, 03:08:30 PM

Quote from: Dargo on July 24, 2017, 02:50:00 PM

Quote from: Rannasha on July 22, 2017, 02:56:49 AM

Any news on when the new trading engine is coming online? Because the current one simply won't do anymore. It often takes several minutes to execute a market order, even when there's not much going on. For active trading, Kraken has become unusable in its current state.

Sorry, but I don't have any news to share at this time on the launch date for the new trade engine.

How can you answer this without any other precision, excuse or any word for your customer to know what is going on.
Did you try yourself to trade on your site?
It is impossible.
There are a lot of negative comments on forum/reddit and the lack of communication from your side is totally unprofessional.

I answered the question, which was asking if there is any news on the new trading engine and there is no news. We understand that the new trade engine is very urgent and we are urgently working to launch it, but I cannot give any estimates as to when the launch date might be.

What about lowering your fees until this is fixed?
I lost money because of orders not executed.
The engine is broken even when there is no high volume. Even the last price and orders book displayed on your site are not accurate.

Rannasha

hero member

Activity: 728

Merit: 500

Quote from: Dargo on July 24, 2017, 02:50:00 PM

Quote from: Rannasha on July 22, 2017, 02:56:49 AM

Any news on when the new trading engine is coming online? Because the current one simply won't do anymore. It often takes several minutes to execute a market order, even when there's not much going on. For active trading, Kraken has become unusable in its current state.

Sorry, but I don't have any news to share at this time on the launch date for the new trade engine.

Would there at least be an option to implement some temporary stopgap measures until the new engine is ready? For example a minimum order size to cut down on the total number of orders the engine has to handle.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: KozziMozzi on July 24, 2017, 03:08:30 PM

Quote from: Dargo on July 24, 2017, 02:50:00 PM

Quote from: Rannasha on July 22, 2017, 02:56:49 AM

Any news on when the new trading engine is coming online? Because the current one simply won't do anymore. It often takes several minutes to execute a market order, even when there's not much going on. For active trading, Kraken has become unusable in its current state.

Sorry, but I don't have any news to share at this time on the launch date for the new trade engine.

How can you answer this without any other precision, excuse or any word for your customer to know what is going on.
Did you try yourself to trade on your site?
It is impossible.
There are a lot of negative comments on forum/reddit and the lack of communication from your side is totally unprofessional.

I answered the question, which was asking if there is any news on the new trading engine and there is no news. We understand that the new trade engine is very urgent and we are urgently working to launch it, but I cannot give any estimates as to when the launch date might be.

KozziMozzi

newbie

Activity: 6

Merit: 0

Quote from: Dargo on July 24, 2017, 02:50:00 PM

Quote from: Rannasha on July 22, 2017, 02:56:49 AM

Any news on when the new trading engine is coming online? Because the current one simply won't do anymore. It often takes several minutes to execute a market order, even when there's not much going on. For active trading, Kraken has become unusable in its current state.

Sorry, but I don't have any news to share at this time on the launch date for the new trade engine.

How can you answer this without any other precision, excuse or any word for your customer to know what is going on.
Did you try yourself to trade on your site?
It is impossible.
There are a lot of negative comments on forum/reddit and the lack of communication from your side is totally unprofessional.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: jennywhzz on July 24, 2017, 11:54:16 AM

Two questions before I check out the website. Number one Are there specific regulations for know-your-customer and such for the United States or any restrictions for the United States where will be trading from? The second one is basically a variation of the first, let's say that I go on to your website and I deposit BTC, I didn't use that BTC to trade for US dollars at then trade those US dollars for Japanese Yen taking advantage of a change in price and then I change those Japanese Yen back into BTC which means that technically I have gone from cryptocurrency to Fiat put them back to Fiat again if I do that do I still have to qualify for the deposit and withdrawal restrictions and regulations as if I'm depositing withdrawing Bitcoin?

I'm not sure exactly what you are asking, but there's no way to avoid KYC requirements. You have to verify your account regardless of whether you are transacting in crypto or fiat. There aren't really any special restrictions in the US, except you need to verify to Tier 3 before you can deposit or withdraw fiat (USD) via bank transfers.

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: anto2412 on July 23, 2017, 02:34:25 AM

Quote from: Bonez0r on July 22, 2017, 08:10:27 PM

Quote from: anto2412 on July 22, 2017, 06:47:02 AM

Just to set your mind at ease, I once had the same problem (no reference code). I contacted support and they manually added the funds to my account. So don't worry, your money isn't lost lost, support can see your deposit and add it to your account.

thanks for your answer but i have not news of the support since 1 week and I have open lot of tickets...

If you still need help, you can escalate your ticket using this form: https://goo.gl/forms/2VolutBY6HBGJRRA3

Dargo

legendary

Activity: 1820

Merit: 1000

Quote from: Rannasha on July 22, 2017, 02:56:49 AM

Any news on when the new trading engine is coming online? Because the current one simply won't do anymore. It often takes several minutes to execute a market order, even when there's not much going on. For active trading, Kraken has become unusable in its current state.

Sorry, but I don't have any news to share at this time on the launch date for the new trade engine.

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