Topic: [ANN] KRAKEN.COM - Exchange with USD EUR GBP JPY CAD BTC LTC XRP NMC XDG STR ETH - page 155. (Read 628889 times)

Someone will try to reach out through support and help you (for free of course). Please be careful about possible imposters pretending to be from Kraken.

BUSCO MENTOR EN KRAKEN - PAGO BTC/USD POR HORA X SKYPE

Soy nuevo en Trading y estoy necesitando ayuda de una persona mas experimentada en la colocacion de ordenes en KRAKEN; en los tipos de ordenes, cuando usarlas, que efectos causan, y riesgos en cada una de ellas. C0rreo: agusting [arroba] h0tmaiI com

Just wanted to remind everyone that if you are waiting to hear from support and include your ticket number we will do our best to escalate your issue and respond as soon as we can. You can DM the ticket number to me, but it may take a while before I see the message and relay it to the support team. If you just post the ticket number publicly in this thread, that's safe to do (but don't post any other account details) and our support team does watch this thread so they will likely get your ticket number more quickly this way.

While I understand the talk of "warning signs," I hope people understand that we process many thousands of crypto and fiat transfers every day and our support team helps thousands of clients every day. And of course people are much more likely to come to social media to report their negative experiences than to report their positive experiences. So a few complaints about delayed service, transfers being held up, etc., is not particularly great evidence that things are completely coming off the rails and is entirely consistent with the vast majority of clients having a much better experience.

If you heard a few complaints about some Fedex packages not getting delivered or arriving damaged, it would be pretty far-fetched to speculate that this is a sign that maybe the company is soon going to implode. It also wouldn't make much sense to think that sending a few "test" packages would really give you any useful information about whether it's "safe" to continue using the service. Even a 5% failure rate would be completely unacceptable for a delivery company, but since it's still a relatively low failure rate you aren't likely to uncover that with one or two test packages.

I don't mean to suggest that we don't have any issues because we do. Currently our clients are experiencing problems at a rate that is unacceptably high and they are entirely justified in complaining about it - this is a situation we are working hard to improve on. But our reliability is actually a lot higher than the complaints might suggest since we are doing such a high volume of business. We have been growing very rapidly in the past few months and just today we set a new volume record for the exchange - over 110,000 BTC in total volume traded across all our markets.

Hey pat1900 I withdrew some bitcoins on a freshly generated address yesterday and I can confirm I received the first email alert in the matter of seconds,after some minutes another email with a link to confirm the withdrawal.

my balance finally arrived, thanks @Dargo for your support! 

Simple question....What is the cheapest way to fund Kraken from a UK GBP account?

Could you also do a Bitcoin test withdrawal to a newly added Bitcoin address? Each time a new Bitcoin address is added for withdrawal from Kraken there should be a confirmation email message. This had worked without problems up to several weeks ago. This time Kraken never sends me any of these messages, and all the withdrawal attempts had been set to "On hold". And yes, I did check all the spam and filter settings and actually deactivated all those. Then tried again several times without any success.
Withdrawals to old existing Bitcoin addresses still work, though.


Only 4 days in my case. It used to be 4 hours on average in the past. The thing that worries me most: it took them 4 days just to send me a standard excuse that the confirmation email messages may have ended up in my spam folder

Are we witnessing the beginning of another slow death of an exchange, just like Cryptsy, Vircurex, ...

5 full days, and no response from support other than to say they have many support tickets to deal with.

Again, Kraken on occasions, does not trigger stop orders. In my case, it was 36 hours after it traded through my stop price, until it was executed. You shouldnt be trading if this is happening on your engine. In fact, i think you guys should be reported.

You owe me money Kraken. How many others do you owe money to? And, why are there so many support tickets to deal with?

Just because Kraken uses a FIDOR bank account doesn't mean you have to have an account at the same bank. I don't have a FIDOR account and i've been transferring EUR back and forth between Kraken and my bank for years without problems (except for that one time i forgot to include my Kraken account ID as a refenence in my deposit, but that was my own fault and quickly resolved).

The last time has been a while ago though. Just because of all the stories here the last weeks i'll do a test EUR withdrawal and a deposit to test how long it takes. In my past experience it has never taken longer than 1-2 business days (SEPA). Kraken is still the exchange that i trust the most.

edit: deposit from my bank entered on the 16th at 03:15, arrived at Kraken at 10:40 (7.5 hours). I just sent the same amount from Kraken back to my bank (17th 00:56), let's see how long it takes.

Hi Dargo,
thanks for your support.
Kraken support contacted me and told me yesterday that a payment specialist has to review.
Now I am checking several times a day but it's still on hold.
Can you imagin how it feels, when a whole bunch of hard earned money are "on hold" at an (at least for me) unknown financial portal for almost a week and you get worried more and more, if it was the right decision to transfer money to it?
This especially sucks b/c there was no where the clear information that AFTER tier 3 confirmation and WITHIN my limits I am not able to directly access MY money after I transfer it.

Best regards

The support tickets you have created come from an email address that doesn't match any account in our system - please reply to one of the tickets and provide your public account ID (found under Account > Settings) or the email associated with the account.  Edit: My mistake - the account wasn't showing up for me under the email, but support sorted it out and has replied to your ticket.  

You're now the 2nd confirmed user having issues with deposits on kraken, if i were you use https://gemini.com and or https://bitstamp.net, they are very quick and have excellent support service, highly recommended.

Kraken seems to be going down a very bad road lately... when problems start happening with deposits.... that's a HUGE RED FLAG, STAY AWAY

Hi,
I am new to Bitcoin after being a passive but very interested reader of bitcoin and altcoin news for years.
I decided now to invest some money into altcoins b/c I believe that especially Ethereum has a big potential w/ smart contracts in terms of further and ongoing digitalization and also micropayments (Internet of Things and Services).
But also Monero seems to have an interesting concept...

Starting with setting up an Ethereum and one Monero wallet, buying some altcoins via Anycoin Direct and also doing some - even command line based - mining was fun.
Pretty fast I realized that buying altcoins on Anycoin is on the one hand very fast and simple but on the other hand very expensive b/c of very bad exchange rates and (way too) high fees.
So I was looking for another solution w/ low fees, big volumes but nevertheless, audits and good security. I figured out that kraken.com would in my case (funding w/ EURO) the best platform for altcoin trading.
Now the part started which was so far very nasty. Creating an account at kraken.com and going through verification process (until tier 3) took ages. I wrote several emails to the support to ask for speeding up the process.
None of the emails was replied but suddenly I was a verified tier 3 customer.
So I created a FIDOR bank account b/c there was no available alternative funding EURO possible. Again I had to verify my new bank account, sending money to it and afterwards sending money to kraken.com from my FIDOR bank account.
This whole process took days again. Finally (and from an overall process perspective over 1 week later) my funding arrived on kraken.com but is now, since several days "on hold".
I did not exceed my funding limits, I am a verified tier 3 customer so why do I again have to wait that my already transfered money is available for trading?

@Dargo, I wrote you a PM to ask you to take a look on my (again unreplied) support tickets but besides that I am posting my experience in this forum.
Why? No, not to blame kraken, just to provide some feedback that from an "User Experience" perspective digging into altcoin trading is currently NO FUN AT ALL, and at least in my scenario way to complex and takes too much time.
If altcoins want to be successful one day, there is a strong need to simplify and speed up the whole process w/o making it unattractive from a cost perspective (like I experienced w/ Anycoin Direct).

Kraken are stealing customers money and not answering support tickets.

Strange story indeed...get a better payment processor instead of projecting these problems to your customers. Maybe he has been helped now, but there are many more with problems. I'm not sending any money to it again when you keep using Synapsepay. Crypto world is all about time and timing. What looks cheap now can be expensive within an hour. And sending ID and all kind of stuff are privacy related issues. Better not act like verification is a no big deal voor Kraken, because it is for your customers.

Very odd ... already the customer was verified tier 3, and then they requested documents again   Why would doing a deposit after already being verified trigger another request for identification documents?

I'm a customer on Gemini and this just doesn't happen regardless of the deposit amounts after a verification is completed

I'm curious why synapse/kraken is doing that.  Is there something in the policy that further verification is done when deposits are made?

i understand the part about needing more info for Kyc/Aml requirements but i have never heard of Kyc /Aml asking for income tax return or pay stub
i sent in my SS card and my bank statement thats far as i go with this synapsepay
synpasepay is just a processing company that  acts as middle man to send funds to Kraken
if i am verified 3 rd tier which means i met all the requirements for Kyc Aml  ...did i not?

its was kraken that fail to warn users about deposit amount that will cause this kind of bull shit to happen
and you guys saying you dont have any control of what synapsepay dose? then you should not direct your customers to send money using Synapsepay
or maybe you should get a another processor  

I'm not sure if we have any update for you on this case, but I'm looking into it. I didn't ask you to keep your mouth shut, I only said that it's probably best to allow more time for an informal resolution instead of going with more formal recourse, which is what you seemed to be saying you wanted to do.

OP's frustration is justified and I understand how his experience can make others wary. Our payment partner SynapsePay held up the deposit and requested further verification information that needed to be uploaded to the account. My understanding is that the account had to be set back to tier 2 to allow the upload since no further uploads are possible once an account is at tier 3. But OP requested instead that we just return the deposit and we have requested that SynapsePay process the return (this generally takes a few business days). We responded in the ticket on Thursday and again Friday (yesterday) confirming our request for the return and also the request for tracking numbers on the return. We do not blame our payment partners for issues and trust that they only require extra verification steps when necessary and try to process our requests as soon as they can. However, we also want clients to understand that we are working in a partnership and this means that we can only request certain actions, not process them ourselves, and hence do not have full control over every step. At this point we are doing everything we can to return the deposit as soon as possible.

I have invited Idol to use kraken after using it myself for months, I had a good experience myself, but hearing what idol had to go through is creating an uneasy feeling about it.
Idol is a respected member of the bitcoin community and Kraken has the responsibility of making sure he gets his deposit returned promptly. Kraken uses Synapse and they should have big influence on how the company deal with their customers funds. I know kraken is not out to scam people, but I am very displeased by the fact they are not giving the customer issue a much faster resolution.